Lynmouth
Devon, United Kingdom
Longlands
- Our low price promise from £160 p/n
-
Safari tent
Sleeps 6
- One King-sized bed, one double cabin bed and two single beds
Overview
The Longlands Lodges jut majestically on floating decks from the hillsides of the North Devon coast. Lundy is nearest the shop and parking, then Lee followed by Luscombe and then Lynton and the furthest away is Lynmouth. They are the perfect havens for family escapes whether you’re looking to tire the kids out with stunning coastal walks or get together over board games and cards. The lodges themselves are beautifully made. They have a king-sized bed, two single beds and a cabin double, all of which come with thick duvets, spare blankets and hot water bottles. There’s a fully equipped kitchen, en-suite loos and showers and a spacious living area with a sofa and the enticing ‘blanket box’, full of games and other treasures.
Longlands as a whole is no less impressive. The honesty shop can take care of the basics for you (those that aren’t provided), you can have meals organised for arrival or those occasional lazy evenings, the games room has plenty to offer in any weather, the hot tub can be booked for a private session and there is even a boating lake with two row boats for racing round the islands and a wild swimming lake!
If you ever manage to tear yourself away from the tent and the farm, then the area around is packed full of every kind of adventure you could need. There’s surfing, hiking, biking and loads of other outdoor sports on Exmoor, you’ve got charming coastal villages and towns full of galleries and to cap it all, you’re living in the only Dark Sky Reserve in England, so at night you can explore all the way to the stars.
Longlands is the Gold award winner in the Glamping Business category of the Devon Tourism Awards 2021/2022. They are also a Finalist in the same category for the South West Tourism Awards.
Offers
Save £100 when you book a weekend, midweek or full week stay for two people (plus a toddler or baby) in March, April, Sept or Oct (not including school holidays). Please call 0117 204 7830 to book.
Dogs stay for free midweek in March, April, September and October, excluding school holidays, so this charge won't be collected by owners on departure.
Essentials
The important stuff
- Check in time is from 5 pm to 7 pm. If your lodge is ready before this time they will let you know when you call on leaving the M5
- Check out time is at 9 am on your day of departure
- There is parking space for two cars per lodge, but options for more can be discussed with the owners
- Kids and up to 2 dogs per lodge are welcome. There is a £30 supplement for each dog per stay and pets must be kept on a lead at all times. This is payable at the end of your stay along with any Larder purchases
- For toddlers and babies there is a change mat, a high chair, a toddler loo seat and removeable sides for the cabin bed to convert it into a cot
- There is a power point under the cabin bed
- EV charging point facilities (please contact owners after booking for information on values, if any)
Cedar wood hot tub one hour session £60 for up to 6 people or £45 for 2 people
The hot tub is positioned on its very own deck above the lake, with views out across the valley towards the sea and setting sun. It is somewhat away from the lodges, on its own terrace, with its own changing room and outdoor shower. Choose from a one hour Friday sunset slot or 10am, 2.30pm, 4pm or sunset slot on Saturday/Sunday (sunset slots will vary throughout the season). Towels and iced fruit water are provided - prosecco, wine, beer & cider are available to purchase.
Sleeping arrangements
- One King-sized bed, one double cabin bed and two single beds
Extra space available
Space for 2 pets no charge. at booking. Pay on departure £25 per pet per stay (not per night)
Space for 1 baby no charge. High chair and changing mat provided. Travel cots can be reserved subject to availability
Kids & Pets
Kids and pets are both welcome. Max two dogs per lodge at £30 per dog per stay, paid at the end of your stay. Dogs must be kept on a lead at all times
Cooking
- The kitchen is fully equipped with kettle, cooking utensils, pots, pans, crockery, cutlery (including melamine for the little ones) and glassware, plus fresh herbs and essential condiments
- Each lodge also has its own Kadai BBQ and picnic furniture situated on the hillside, above the lodge, with amazing views of the valley and sea. BBQ utensils are provided and BBQ baskets, which include Charcoal and marshmallows, are available to order
- Each lodge has a small coolbox with ice bricks that can be replenished at any time from the freezer in The Larder. There is also a shelf within the Larder fridge for each lodge
Washing
- A separate en-suite wash room houses the fully plumbed loo and wash basin. Loo paper, cotton wool, hand towel, hand soap and hand cream are all provided as well as electric lamps
- Each lodge is equipped with washing up liquid, sponges, cloths, brushes, and even washing up gloves! Also included are tea towels, hand towel, kitchen, roll, clingfilm, foil and rubbish bags
Heating, lighting & bedding
- The wood burning stove keeps the lodge toasty warm in all weathers and all the wood, firelighters and matches that guests should need are provided
- Paraffin lamps, candle lamps, rechargeable LED lamps and torches all provided
- Each bed has a 4.5+9 tog duvet so you can decide how warm or cool you want your bed to be. The single beds have double duvets. All bed linen is provided: fleecy warm covers for the children’s beds and luxurious Egyptian Cotton bed linen from the White Company for the King Bed. The lodges also have blankets and hot water bottles, should you need them
- For toddlers and babies there is a change mat, a high chair and removeable sides for the cabin bed, to convert it into a cot
Entertainment
- There are a number of books within each lodge, including ones on the constellations.
- There is a covered games area with table tennis, giant Jenga, badminton and boules, plus a football area with goal and cricket net!
- You can boat on the lake and there are stream sides walk and nature trails through the woods. And there are colouring books, den kits, kites and nature spotting kits available to buy from the Larder Shop.
Getting there
Longlands Farm, Coulsworthy, Combe Martin, North Devon, EX34 0PD
By public transport
The nearest train station is Barnstaple, 12 miles away. However train routes and connections often make Tiverton Parkway a more convenient station, even though it is 40 miles away. The nearest bus stop is Dean, Easter Close Cross, at the end of the drive. The Filers 309 travels from Barnstaple Station to this stop. Sorry, but pick-ups by the owners cannot be arranged at this time.
Front entrance: ///pull.homework.treatment
By car - DO NOT follow Sat Nav all the way! See below
If travelling midday or afternoon on a Friday from London, it's better to come via the M4. (Major incidents excepting – check with AA first). Alternatively come M3/A303/A358 to M5 at Taunton.
Join the M5 Southbound. Come off M5 at Junction 27 to Tiverton. Take the third exit off the roundabout onto A361 towards Barnstaple. Longlands is 34.4 miles from this point, approximately 50 minutes. If you can phone safely it would be helpful for Tammy to know you are about 50 minutes away. Reception is poor after you leave the Link Road, but it is good once you reach Longlands. Continue over next 2 roundabouts, staying on A361. At the fourth roundabout (Aller Dean) take third exit onto the A399 to Combe Martin.
DO NOT follow Sat Nav and turn right off the A399 to Trentishoe and Hunters Inn. INSTEAD continue past this turning and Way Town Farm Shop on the right. Go slowly as Longlands is the very next right, after the large white road sign on the left, around the blind corner, opposite a converted Chapel.
If you pass left hand turnings to Barnstaple and Woolacombe you have just gone too far. Turn around and try again!
If in doubt call Tammy on the mobile number provided in your confirmation email
The top of the drive lies at 51° 11’ 1”N 3° 58’ 53”W / 51.18361, -3.98139
There is parking space for two cars per lodge. If you need more, give Tammy a call and they can discuss options with you.
Food & Drink
In the lodges
Each lodge is stocked with tea, coffee, sugar, hot chocolate, milk, essential condiments such as ketchup, HP sauce, oil, vinegar, salt and pepper, plus a bowl of fresh fruit. There is even a planter of fresh herbs on the deck for cooking with.
Teatime Treats
Devon cream tea (serves 6) - scones, clotted cream, jam - £15
Chocolate brownies (serves 6) - £15
Cake & Candles (serves 12) choose from triple layered carrot cake or a super chocolatey sponge £20
The Party Barn - If you're celebrating a special occasion, you might want to hire the Party Barn. It's available for hire at £10 a head and comes stocked up with all the crockery, cutlery glassware and condiments you could need, plus it will be beautifully decorated with flowers, candles and fairy lights.
If you book Longlands exclusively (up to 30 guests!), you can enjoy free use of the Party Barn for your weekend - saving £450! Tammy can also provide catering for your party for just £15 per head. Choose from a selection of main courses including: lamb tagine, thai green chicken curry, hot vegetable madras, chilli con carne, vegetarian chilli... and desserts including chocolate torte, cheesecake and pavlova.
Group catering options - cocktail packs and party wine.
The Longlands’ Larder - the Barn is stocked with locally made produce, catering for all basic (and not so basic) cooking requirements. No money needed. Just write your purchases on a clip board and settle the bill at the end – deliciously simple! You can also pick up local ingredients for homemade meals and adventure picnics!
The Longlands Larder menu includes family favourites such as Lasagne (Al Forno or Roasted Vegetable), Chilli con Carne, Spaghetti Bolognese, Baked Salmon and Thai Green Chicken
Heading out? Finding a sandwich in Exmoor is an arduous task so take the worry out of it and have Longlands whip you up a picnic! Meals can be ordered up to 24 hours in advance and all are home made at Longlands with locally sourced ingredients. Curry, plus pasties, pies and salads. They have been told that the Baked Vanilla Cheesecake and Chocolate Torte alone are worth a holiday at Longlands! They also offer Cook It Yourself breakfast baskets and BBQ baskets. Meals can be ordered up to 24 hours in advance and all are homemade at Longlands with locally sourced ingredients.
Staying in? Longlands is licensed, so you can enjoy local ales and ciders and some not-so-local wines!
Special occasion? They also bake of course. Have Longlands organise a fantastic cake creation waiting for your arrival.
There is a wonderful farm shop in BessHill, 5 miles away, selling local meat & vegetables. All Longlands meat comes from here. Or you can pop to the shops in Combe Martin (3 miles). The nearest supermarket is in Ilfracombe, 15 minutes away.
The Black Venus in Challacombe is 6 miles away. It is a 16th century stone built pub with original beams, lots of character and serves the most delicious food. It is a Longlands favourite local pub! You can't book so get their early as it is full from 7.30pm every night. Dogs welcome.
EX31 4TT / 01598 763251
The Coach House, Kentisbury Grange is only 2.5 miles away and is Longland's favourite local restaurant, serving the best food that I have eaten in North Devon. Book ahead to avoid disappointment!
EX31 4NL / 01271 882295
Fox & Goose in Parracombe is 4 miles away. It serves great food, has a wonderful atmosphere and is always filled with locals. Dogs welcome!
The Hunters Inn, in the beautiful Heddon Valley, on Exmoor, is 5 miles away. It is the perfect place to eat following a gentle walk down to the beautiful pebble beach at Heddon’s Mouth. Dogs welcome.
EX31 4PE / 01598 763239
If you are a Damien Hirst fan, 11 The Quay, in Ilfracombe is a must. You can dine surrounded by original Damien Hirst works and walk to the end of the harbour to see his latest work, the 20m, 250 tonne bronze statue, Verity.
EX34 9EQ / 01271 868090
The Beach Café at Tunnels Beaches in Ilfracombe is excellent for lunch, particularly with small children as it has a soft play area to keep them entertained.
EX34 8AN / 01271 879332
The Rising Sun, Lynmouth, is a beautiful 14th century thatched inn, overlooking the Lyn River and Lynmouth Harbour, serving local fish, Exmoor Game and other locally sourced produce.
EX35 6EG / 01598 753223
The Blue Ball at Countisbury, formerly the Exmoor Sandpiper is a traditional inn that serves excellent food in walker sized portions. We recommend you enjoy some of the spectacular hiking and walking trails over Exmoor before sitting down to a well earned rest and delicious meal. Dogs welcome.
EX35 6NE / 01598 741263
The Culbone is a restaurant that is well worth the 18 mile / 30 minute journey. The food is absolutely delicious and the atmosphere and setting are wonderful. They even welcome dogs.
TA24 8JW / 01643 862259
If you are in the Woolacombe or Croyde area The Rock Inn at Georgeham is certainly worth seeking out. A beautiful 17th Century Inn with an excellent menu for both adults and children. Dogs welcome.
EX33 1JW / 01271 890322
Kings Arms - another fantastic pub in Georgeham. They have been shortlisted for in the Devon Food & Drink awards for “Best Sunday Roast” and “best Foodie Pub” by Food Magazine. Clearly worth trying!Dogs Welcome
EX33 1JJ/01271 890240
Activities
At Longlands
Hammock hire
Choose where you want to hang out in your hammock – BBQ platform, lakeside, streamside or in the woods. £25 hire cost plus £25 returnable deposit.
Pooch pampering
Bespoke beds, blankets, treats and a range of Lily's Kitchen dog foods in the larder.
Row on the lake
Longlands has a boating lake and 2 skiffs: “Oxford” & “Cambridge”, enabling you to race around the island in your very own Boat Race! Each boat can take one adult and one child. Life jackets of varying sizes are provided.
The lake is also suitable for wild swimming - perfect for cooling down after a day's hike
Explore the site
There are stream walks and nature trails in the woods, and lots of sticks with which to practice den building. There are a number of outdoor games including petanque/bowls, rounders and badmington, all of which can be played in the lakeside meadow. There is even a football field with its own goal and cricket net.
Tuck yourself in
Within the lodges themselves there is a box of favourite family games, including Monopoly, Scrabble, Cluedo and Risk. Next to the Larder Shop there is a covered area with table tennis and other games and within the Longlands’ Lounge, in the barn, guests can find additional games, or buy colouring and activity books from the Larder Shop
Exmoor is the best place for stargazing in the UK, according to the Campaign for Dark Skies. In fact it has recently been designated the first International Dark Sky Reserve in Europe and Longlands looks directly on to it. Definitely worth staying up for on a clear night. Download the Exmoor National Park Dark Skies Guide!
Rainy days at Longlands (they do happen!)
Within the lodges themselves there is a box of favourite family games, including Monopoly, Scrabble, Cluedo and Risk. Next to the Barn there is a covered area with table tennis and other games and within the Longlands’ Lounge, in the barn, guests can find additional games or borrow a book from the Longlands’ Library.
The streamside and woodland walks are very sheltered, so are excellent for rainy days. Bug hunt along the stream, discover animal tracks and perhaps even spot deer in the woods.
The Wildlife and Dinosaur Park in Combe Martin (2miles) - Swim with sea lions, feed the lions, shadow a keeper, or fly a bird of prey.
Arlington Court (4miles) Discover a house full of treasures and secrets, spy on rare horseshoe bats, enjoy a carriage ride and explore the National Trust Carriage museum.
Exmoor Zoo (5miles) Meet the Beast of Exmoor and it’s babies(!), walk on the wild side, be a keeper for a day, feed the lemurs, meerkats and penguins.
The Aquarium in Ilfracombe (9miles) Journey from an Exmoor stream to the Atlantic Ocean without ever leaving the Old Lifeboat House.
Watermouth Castle Theme Park (5.5Miles) Descend into the dungeons, get lost in the Maze, marvel at the Watershow Extravaganza, get wet and wild in the water and adventure park.
Woody Bay Station (6.5miles) Enjoy the last narrow gauge railway adventure and see the start of an immense restoration project to restore the legendary Lynton and Barnstaple Railway.
Paint a Pot, Braunton (13miles). Get creative with pottery! Don’t worry if you can’t collect as they will send your creation home once fired.
Rock & Rapids, South Molton (16 miles). Try your hand at indoor climbing!
Dunster Castle (28 miles) near Minehead. Find the secret passage, explore the crypt, play the piano, enjoy snooker, handle a real shot gun, enjoy breathtaking views across Exmoor and the Bristol Channel or lose yourself in the subtropical gardens.
But top of the rainy day activities is surfing(long board, body board or no board!) – after all you're wet anyway and wetsuits, boots and gloves are the warmest gear to wear on a beach! All equipment can be hired from Nick Thorn in Woolacombe.
Places to visit
The beautiful Victorian towns of Lynton and Lynmouth are only twenty minutes away. A trip on the Cliff Railway is a must.
Dulverton and Dunster are very pretty villages within Exmoor. Their enticing shops, pubs and coffee shops, make both well worth a visit.
Ilfracombe has lots to see and do including Tunnels Beaches, voted one of the best rock-pooling beaches in the country; the Harbour, which has the world’s largest tidal change of 15m/50ft; Verity, Damien Hirst’s 20m/66ft bronze sculpture, the Aquarium, and St Nicholas’s Chapel & lighthouse with amazing views and lots of history.
You can also take a day trip to Lundy Island from Ilfracombe for a unique island experience in an area of Special Scientific Interest, surrounded by England’s first Marine Conservation Zone.
Outdoor & Active
The Tarka Trail, with its stunning views of the North Devon coast, is only minutes away from Longlands and Heddon Valley, Watersmeet and Valley of the Rocks are not much further. There are numerous books at Longlands full of local Exmoor walks that guests can borrow.
See North Devon & Exmoor from the air with a tandem hand gliding flight with Fly Like a Bird! Call Sam on 07875 247389
Walk, surf or swim at the award winning Woolacombe Beach. Its three and a half miles of beautiful golden sands are only 20 minutes away. Surf lessons and equipment are available from Will and Enrique at Hunter Surf. If you want to learn to surf Hunter Surf provides wetsuits along with boards so no matter what the sea temperature you should be warm! And as a Longlands guest you can enjoy a 15% discount on any lesson price. Just call Enrique or Will on 01271 870543 for Surfing, Coasteering and Stand Up Paddling Boarding.
Alternatively, we have arranged an exclusive Surfing package for Longlands guests with Lyndon Wake Surf School in Croyde, including collection from & return to your lodge. A half day session with a 2 and half hour lesson, including equipment and a private instructor for the group is £50 per person, or for a full day with 2 surfing sessions or one surfing and one coasteer session, with lunch included between session is £90 per person. An fantastic opportunity, and you may even be lucky enough to be taught by Andrew Cotton, who recently surfed what was thought to be the largest wave ever at 80 feet! Call Lyndon on 01271 891200.
For those wanting an adventure with an adrenaline rush try Coasteering at Watermouth, Rock climbing & abseiling in the Valley of the Rocks or mountain biking along some of Exmoor's 400 miles of bridleways. All these activities are provided by Exmoor Adventures. Call Dan on 07976 208279.
If you would prefer to paddle along the coast line in a more reclined position then hire a Kayak from Surf Side in Combe Martin. A wonderful way to see explore the coast and perhaps even catch sight of Dave the Dolphin! Call Gary on 01271 883220.
If you would like to see Exmoor by horse back, book a hack with Dean Riding Stables (call Ashley or Tracy on 01598 763565) or Sparhanger (call Michelle on 01598 753283 or 07968 066973). Dean Riding Stables are just over the hill from Longlands, whilst Sparhanger in on the outskirts of Lynton & Lynmouth. For rides over Woolacombe beach call Woolacombe stables on 01271 870260.
If you are a keen cyclist bring your bike and book a guided ride with Propello to enjoy stunning views, quiet roads, good food and a real sense of achievement, whatever your ability. Cycling on Exmoor and the surrounding area is a climber's delight with numerous entries in the official 100 Greatest Cycling Climbs in Britain Guide. Exmoor is also home to the famous Exmoor Beauty & Exmoor Beast Cycle sportive, the newly created Smuggler sportive and a stage of the Tour of Wessex and Tour of Britain! To book a guided ride with a fully qualified Coach call Rob on 07779 136840.
For more relaxed cycling, the Tarka Trail, along the estuary and around Braunton Burrows, is a lovely flat family friendly cycle ride and Fremington Quay is a fantastic destination or half way point. Seriously good sandwiches & cakes, particularly if you've earned them from cycling miles! Bikes can be hired from Otter Bikes in Braunton (The Old Pottery, Station Road, EX33 2AQ). Call 01271 813339.
If you prefer your bike with an engine then try Quad biking! Quad Biking Devon caters for all ages from 6 years, for all abilities, and apparently "the wetter, the better!" Call 01271 862247.
Take a Sea Safari and enjoy a totally different view of the North Devon coast. Spot a dolphin. Spy a seal. Bounce over some waves and zoom over the water. Call 01271 863398.
Escape to the magical island of Lundy just a two hour boat ride from Ilfracombe. Spot a puffin. Meet a Lundy pony. Take a walk and hunt for the Lundy Letterboxes. Admire the views. Enjoy a delicious meal & pint at the Marisco Tavern. Book a day trip by calling 01271 863636.
Yoga and fitness classes are available on request. Retreats are also available with Mountain Beach Fitness Retreats and ReBoot Devon - Bay Fitness. Please call to enquire.
Please remember that dogs cannot be left unattended in the lodges for any length of time. Trudie, one of the Longlands team, is happy to offer a dog sitting service. Please call her on 07792 536493.
Festivals & events
Starlight hour for the hot tub in March, April, September and October.
Courses & classes
Hen parties are welcome for an exclusive, site-wide, booking with free use of the Party Barn. Art, pilates or yoga classes can be arranged on request.
Meet your hosts
Tammy, Jeremy and their three children moved to Longlands in September 2019.
Wildlife & Environment
Longlands lies in the North Devon designated Area of Outstanding Natural Beauty on the western border of Exmoor National Park. Its 17 acres are home to deer, badgers, owls, buzzards, stoats, pheasants, ducks and possibly otters too. We also get the occasional exotic visitor from the Combe Martin Wildlife and Dinosaur Park, down the hill from us.
In respect for our beautiful surroundings we try to live as environmentally responsibly as we can and we encourage our guests to do likewise: all our lodges are equipped to enable guests to recycle pretty much everything (we then turn as much as we can into compost to use on our kitchen garden); the lodges are fuelled by wood: lighting is by paraffin lanterns, solar lamps and candle lights; we use only environmentally friendly cleaning products; and we source as much as we can locally (both to keep miles to a minimum and support local businesses)
Reviews
We stayed in the Lynmouth with it's comfy sofa, incredible cabin bed for my daughter, a lovely private 2nd bedroom for my teenage son and a lovely big double for my husband and me. Absolutely spotless throughout and fully equipped but still retains a camping atmosphere. The wood burning stove is ideal for cooking and warming the lodge and another burner provides hot water. We ordered evening meals for 2 of our 3 nights - lovely and good value. Eating them out on the deck and watching the sunset chatting with the family will stay with me. The lodges are angled in such a way that the decks aren't overlooked, especially the Lynmouth as it is at the top of the field. The shop is handy and open 24 hours. The lake is fun with its two rowing boats and fishing, there's also a football net, basket and netball hoops, giant chess and cricket nets. There is also a pretty streamside walk and the whole place is perfect for dogs. The whole place perfect full stop!
06/05/2016Sandra
Had a great time. The lodges were superb, beds and bedding excellent quality and very comfortable. Couldn't fault the venue!
05/06/2015Allyson
"It was the best experience, very luxurious way of camping glamping is defo our best holiday as a family of 5 (3 boys 15-11-5)can't wait to go again we've booked for next year already"
20/10/2014Gemma
"We were celebrating my husband's birthday and could not have asked for more; everything was perfect from the accommodation to the weather. Bella and Pam were lovely hosts. Loved the fact that it was different to the norm."
16/06/2014Carol
"We thoroughly enjoyed our stay. The tents are fab, the food delicious, the hosts are friendly, welcoming and very helpful and the views are great too!"
07/04/2014Helen
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We stayed in the Lynmouth with it's comfy sofa, incredible cabin bed for my daughter, a lovely private 2nd bedroom for my teenage son and a lovely big double for my husband and me. Absolutely spotless throughout and fully equipped but still retains a camping atmosphere. The wood burning stove is ideal for cooking and warming the lodge and another burner provides hot water. We ordered evening meals for 2 of our 3 nights - lovely and good value. Eating them out on the deck and watching the sunset chatting with the family will stay with me. The lodges are angled in such a way that the decks aren't overlooked, especially the Lynmouth as it is at the top of the field. The shop is handy and open 24 hours. The lake is fun with its two rowing boats and fishing, there's also a football net, basket and netball hoops, giant chess and cricket nets. There is also a pretty streamside walk and the whole place is perfect for dogs. The whole place perfect full stop!
06/05/2016