The Lodge
Cumbria, United Kingdom
Edenhall Estate
- Cabin for 6 from £324 per night (read our low price promise)
- 2 king size doubles, 1 double
Suitable for children of all ages
Pets welcome
Please note dogs are only allowed in the living room - not in the bedrooms and need to be kept off furniture. There is a hose to clean them if they go into the river before entering the lodge.
Overview
From the cabin's lonely spot on the wooded banks of the river Eamont to the salmon swimming upstream, life here on the edge of the Lake District is slow and wild. Hike or bike the trails around Edenhall Estate or set up for an afternoon of fishing. Spot passing deer and meandering pheasants as you smoke the day’s catch over the BBQ and, post supper, you can stargaze in the hot tub.
Inside, it’s simple and cosy: comfy armchairs, a logburner, a well equipped kitchen, luxury wetroom, two bedrooms and, just for good measure, a wrought iron staircase spiralling up the third bedroom in the eaves! There’s even high speed WiFi, not that you’d know it by how far away from everything you’ll feel. The Lake District demands hearty exploration too or, at the very least, idle contemplation.
Essentials
The important stuff
- Check in time is from 4pm (Office hours for check in is until 5pm. Please let the Owners know what time you plan to arrive and then, if plans change or you get stuck in traffic, please call in advance to arrange out of hours check in)
- Check out time is 10am (Late check out of 12:00 on request and charged at £20)
- Pets and kids are both welcome at The Lodge, but please be careful around the river
- The use of the hot tub is included in your stay
- Layout of The Lodge: Two of the bedrooms are on the ground floor with one in the eaves of the lodge. There is a luxury wet room, wash basin and adjacent toilet also on the ground floor, both of which are inside The Lodge.
- Sleeping arrangements
- 2 king size doubles, 1 double
Kids & Pets
Please note dogs are only allowed in the living room - not in the bedrooms and need to be kept off furniture. There is a hose to clean them if they go into the river before entering the lodge.
Cooking
- Six hob gas oven
- Dishwasher
- Kettle
- All utensils
- Cutlery & crockery for eight
- Toaster
- There is a BBQ at The Lodge although you will need to provide your own charcoal
Washing
- Luxury wet room, wash basin and adjacent toilet located on the ground floor of The Lodge.
Heating, lighting & bedding
- All bedding, towels and bathrobes provided.
- Logs for the wood burner are inclusive and there is also central heating
Entertainment
- Outdoor electric hot tub!
- Fast wifi connection
- Bluetooth speaker
- Selection of guide books, novels etc
- Cards
- Board games
- Backgammon
- Chess
- There are local shops in Langwathby and you can find supermarkets and farm shops in Penrith, roughly three and four miles away respectively
Getting there
Edenhall Estate, The Courtyard, Edenhall, Penrith, Cumbria CA11 8ST
Entrance to courtyard: ///protect.objecting.nesting
Cuckoo Cottage: ///duplicity.margin.outgrown - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
Please contact the office Monday – Friday 9 am – 5 pm in advance of your stay to discuss check in.
Check in is from 4 pm. Please let the owners know what time you plan to arrive and then, if plans change or you get stuck in traffic, please call in advance to arrange out of hours check in. Emergency contact details for during your stay will be in your booking confirmation.
By train
The nearest station is Penrith, with direct trains to London only 2hr 50min.
By car
From the south:
Take the M6 North to Jct 40 signed Penrith then take the 4th exit at roundabout signposted Alston A686. At the next roundabout take the 2nd exit signposted Alston A686 and continue on this road for approximately 3 miles where you will turn right signposted Edenhall. Follow this road bearing left at the gamekeepers lodge down the hill and into the village. Take your 2nd entrance on the right under the clock tower and into the courtyard – the office is on the far left. A member of the team will show you to The Lodge or The Bothy at High Barn from here.
From the north:
Take Jct 40 and at the 1st roundabout take the 2nd exit signposted Alston A686 and continue as above.
Car parking is a short walk from The Lodge.
Car parking is right next to The Bothy on the adjacent track.
Car parking is next to Cuckoo Cottage.
Food & Drink
At Eden Hall Estate
Tea and coffee provided
Hampers, flowers and champagne can be arranged on request
Breakfast Hamper - £40 - tea, fresh ground coffee, milk, sugar, bread, butter, bacon, sausages, black pudding and eggs
Celebratory Hamper - £95 - Champagne, bouquet of flowers (bedroom/sitting room) and chocolates
All extras are charged when booking with the owners, and can be paid by card or PayPal.
Pubs & restaurants
Fine Dining
Allium at Askham Hall, Askham (7.7 miles)
A hotel, health barn, café and beautiful restaurant. It sits at the centre of the Lowther Estate (where much of the food on the menu comes from) and offers the best seasonally drive cuisine available for many miles. It’s a special occasion spot with tasting menu, wine pairing and the works. Booking essential. Definitely one if you are a foodie or have a special occasion.
Gastro Pubs
The George & Dragon, Clifton (4.1 miles)
An old estate inn with a very nice restaurant and bar area (where you can also dine). Much of the food comes from Lowther Estate and therefore the price reflects the quality. Booking is highly recommended.
The Pheasant Inn, Bassenthwaite (28.3 miles)
Rightly renowned for the quality of its food and unique atmosphere. Booking is highly recommended.
Pubs with Good Grub
The Shepherds Inn, Langwathby (1.1 miles)
Lovely local spot which can be reached on foot via a stroll along the river Eden for those wanting more than a glass of something! Great fish & chips (the Wathby Wale), Lasagne and good pub grub. Great for linch, weekend evenings booking essential. They don’t allow dogs inside the pub, but on a sunny day there is a large green outside with benches.
The Crown, Kirkoswald (6.4 miles)
A family-owned affair with home cooked Italian delights flying out of the kitchen on a nightly basis (Wednesday aside). Tony the chef is a fine Cumbrian man of Italian descent who rustles up some of our favourite food. Thursday is steak night, there are roasts on Sunday and every day is pizza day.
The Fetherston Arms, Kirkoswald (6.4 miles)
A great local pub serving up very good gastro food such as gourmet burgers and pies.
Lunch Spots
The Kitchen in the Yard, The Brunswick Yard, Penrith (3.9 miles)
A great little café in the centre of Penrith, situation at Brunswick Yard, which is home to a plethora of furniture and reclaimed goods (there is something for all) the food is seasonal, coffee is made with love and the wine shop in the yard is well worth a visit.
The Fell Pack, Keswick (17 miles)
A self proclaimed food adventure Fell Pack has quickly become a firm favourite for lunch, coffee and fresh food. They’ve got a delicious menu and provide fantastic packed lunches to take away for those days out up in the hills. Were yet to try it out but Thursday to Sunday they’re now serving supper too.
The Mill Yard Café & Bistro, Morland (10.8 miles)
Lunches, coffee and cakes, pizza and tapas nights – Sunday brunch too.
Lingholm Estate Kitchen & Gardens (23.4 miles)
Sitting alongside Derwent Water in Keswick and this corner of The Lingholm Estate is a great start of mid-way point for a walk. Their menu is made up of well executed café classics with a large amount of produce grown in the walled garden (a very educational stroll in itself).
Café Oswalds, Cranstons Cumbrian Food Hall, Penrith (3.9 miles)
A great café serving produce from the Cranstons butchery and local suppliers as found in the shop downstairs.
Activities
At Edenhall
Hot tub! - enjoy a relaxing drink after a day out exploring the lake district in the hot tub whilst looking out over to the Northern Pennines and towards Blencathra.
With the Kids
Brockhole on Windermere (35 miles)
Located between Windermere and Ambleside, Brockhole is the perfect place for all the family. With a variety of outdoor (but covered) activities, an adventure playground, water sports and boat hire, the grounds will entertain for days!
Rheged (5 miles)
A gallery, café, cinema, shopping venue, workplace and creative space on the edge of Penrith.
Lowther Castle & Gardens (8 miles)
If you go exploring through the ruins, gardens and woodland, you will find plenty of food for the imagination. If the younger members of your team wish to make their own stories, then seek out The Lost Castle, one of the UK’s largest adventure playgrounds.
Walby Farm Park
Family friendly farm with breeds such as alpacas, deer and donkeys, plus mini quads and ferret races! Enjoy both outdoor and indoor play areas including swings, slides, trampolines and the aerial slide.
Thrill Seeking
Go Ape, Whinlatter Forest (25 miles)
Winding your way through the forest enroute to Whinlatter – you’ll get a sense of what awaits you. It’s a breath-taking journey as you travel higher and higher up into the clouds. Be prepared – this world heritage site offers incredible views across the hillsides, forest and fells.
Honister Slate Mine, Honister Pass (29 miles)
Located at the head of Honister Pass in the centre of the Lake District, Honister Slate Mine offers a range of indoor and outdoor activities for a range of ages and abilities. Honister is also the last working slate mine in England and home to the iconic Westmorland Green Slate.
The Flight Park, Keswick (23 miles)
Experience a tandem air experience flight, soar with the birds along the ridges and high above the mountain tops on a paragliding tandem flight.
Ullswater Wake & Surf, Howtown (10 miles)
Based on beautiful Ullswater, England’s second largest Lake, offering wake surfing and stand up paddle boarding for all levels, from beginner to advanced. If you prefer something less energetic you can charge a boat and skipper and explore the beautiful lake at your leisure!
Tourist Traps
Aira Force, Watermillock (13 miles)
With so many woodland trails to discover in this landscape of contrasts. Quiet glades give way to dramatic waterfalls, with Aira Beck thundering down a 65 foot drop past ferns and rocks. If you walk to the summit of Gowbarrow, you will be rewarded with panoramic views over Ullswater Lake.
The World of Beatrix Potter, Bowness-on-Windermere (38 miles)
A vibrant family attraction, bringing to life Beatrix Potter’s enchanting stories in a magical recreation of the beautiful Lake District Countryside. The exhibition features favourite characters from the famous books, an award winning outdoor Peter Rabbit Garden, a family friendly café and world famous gift shop.
Wordsworth House & Garden, Cockermouth (33 miles)
Presented as it would have been when William Wordsworth himself lived here with his parents, siblings and the family servants, Wordsworth House & Garden offers an unforgettable chance for all ages to experience life in the 1770’s.
Meet your hosts
“Whene'er this cup shall break or fall, farewell the luck of Eden Hall.”
These are the ominous words uttered to the first butler of Edenhall as he stole the celebrated drinking glass called The Luck of Eden Hall from a company of fairies and refused to return it. The original hall is gone, demolished in 1934, but the impressive gate house remains. The cup, on the other hand, is still preserved to this day in The Victoria and Albert Museum in London, lest disaster befalls those that stay at Edenhall to this day.
Edenhall Estate is a much loved family home which has been in the Holden-Hindley family for four generations. Throughout that time each of them have shared a core set of family values but a timely vision for the future of this remarkable place. Edenhall is unique for many reasons, not least of all it's position in the heart of the Eden Valley. Bordered by the Rivers Eden and Eamont and nestled only minutes from both the renowned Lake District and the Pennine Fells, the sights of which surround us throughout the seasons.
Farming and sporting pursuits have remained at the core of Eden Hall throughout history and still do today. They’ve also been hard at work lovingly restoring a host of boutique accommodation available to hire, each place renovated with design and purpose at their core.
Wildlife & Environment
It's no surprise that The Lodge blends into its surroundings so well, given that the timber it's made from was taken from the Edenhall estate itself. Truly local sourcing! Good insulation and the wood-burner, fuelled with the same local material, keep the impact on the environment to a minimum.
As well as the Lake District being nearby, the estate itself is home to deer as well as plenty of other wildlife and salmon and brown trout abound in the rivers and pools all around.
Our guests say...
We had an amazing 3 night stay at The Lodge, we didn’t want to leave! We couldn’t believe how private and peaceful it was, it really was the perfect escape.
25/06/2021Laura
We had the most amazing time! The Lodge was everything we'd hoped it would be and more. The setting is just out of this world! We were so lucky with the weather which helped us to enjoy the weekend to the full. The Lodge is so tastefully decorated and was exceptionally clean. It has everything you need to make the most of your stay. The quality of the furniture and bedding etc was first class. Our contact, Helen, was really helpful.
14/05/2021Sally
Amazing place. Spent most of the time on the veranda looking at the river and wildlife. Felt very privileged to be able to spend time here. All booked up for next year.
10/05/2021Vicki
An amazing memorable experience! Loved it so much, we could have easily done an entire week! There is no tv, which was a bonus as it was lovely watching the river and the weather change. Loved waking up to the birds and sounds of nature in the morning and easing into bed easily with it being pitch black. Helen was amazing too! Very responsive with text messages about the surrounding areas and any questions, and Gus the grounds keeper was lovely telling us the history of the estate.
03/05/2021Linh
Being part of the Canopy & Stars team, I have stayed at my fair share of places and The Lodge was something really special. The setting simply takes you're breathe away, you feel like you could be in a Canadian alpine forest, completely secluded and teeming with wildlife. We whiled away hours sat on the deck with our binoculars looking out for the infamous otters, with resident kingfishers, woodpeckers and herons popping past all the time. The drop in temperature didn't matter, we still enjoyed a brisk plunge in the river, followed by warming up in the hot tub, and comfy sofas in front of the long-burner made for a cosy cabin perfect for a Autumn break. Word of advice... don't make any plans... you won't want to leave!
25/09/2020Tessa
Love this place? Tell everyone!
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
We had an amazing 3 night stay at The Lodge, we didn’t want to leave! We couldn’t believe how private and peaceful it was, it really was the perfect escape.
25/06/2021