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the lodge across river
the lodge interior
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The Lodge - Cabin in Cumbria, United Kingdom

Last cache: 16:52:31, Tuesday 25 July 2017

Edenhall

Suitable for children of all ages

Pets welcome

For extra guests there is a 2 berth gypsy caravan that can be drawn up outside The Lodge for £95 per night. It can sleep up to 2 adults and 1 child

The ‘Gone Fishing’ sign was made for The Lodge. Catch your own trout for supper, then soak in the hot tub while watching otters swim by...

From the cabin's lonely spot on the wooded banks of the river Eamont to the salmon swimming upstream, life here on the edge of the Lake District is slow and wild. Hike or bike the trails around Edenhall Estate or set up for an afternoon of fishing. Spot passing deer and meandering pheasants as you smoke the day’s catch over the BBQ and, post supper, you can stargaze in the hot tub.

Inside, it’s simple and cosy: comfy armchairs, a logburner, a well equipped kitchen, luxury wetroom, two bedrooms and, just for good measure, a wrought iron staircase spiralling up the third bedroom in the eaves! There’s even high speed WiFi, not that you’d know it by how far away from everything you’ll feel. The Lake District demands hearty exploration too or, at the very least, idle contemplation.

Our guests say...

We stayed for 4 nights and loved every minute. The location is just magical and a great spot to relax and get back to wilderness. The lodge is very well equipped and luxuriously furnished. Great walking nearby and plenty to do and see. We are already looking to book our next trip. Swimming in the river and star gazing from the hot tub was very special. Teddy, our dog loved the location and learnt to swim in the river. A massive thank you to Nathan and the team for a very warm welcome and lots of help and advice.

03/07/2017

Catherine

Simply perfect. Loved every blissful moment. The location was perfect, the lodge was so wonderful it was hard to leave. Amazing place would fully recommend.

05/06/2017

Sarah

We stayed here with friends for my husbands surprise 40th celebrations. On arrival we were greeted by the lovely Nathan, who was extremely helpful before and during our stay. We walked along the pathway (which lights up on the push of a button at night time-magical)!, through the forest down towards the cabin. Words cannot describe how breath-taking and serene the location is. Surrounded by the most amazing natural beauty. I was also very pleasantly surprised at how cool the interior was (it literally ticked every single box), perfectly equipped with surreal picture perfect views. Everything was absolutely perfect. Outside we used the barbecue and the hot tub topped everything off just nicely! We will definitely be back. Thankyou!

05/05/2017

Lynn

Absolutely perfect in every way! It didn't feel real, it was all so picturesque. We felt like we were the only people in the whole world, it was the perfect escape from busy, hectic life. Definitely the most beautiful place we've ever stayed at, and we can't wait to come back!

24/04/2017

Sophie

Amazing :) Well off the beaten track with stunning views. The Lodge was the most perfect place to stay and included quality kitchen utensils and even the things you usually have to buy like foil and clingfilm. Cooking there was a pleasure and the hot tub was fabulous overlooking the forest. A beautiful, serene place to stay with fabulous views all around.

17/04/2017

EMMA

This was for our son's 3rd birthday. He loves the outdoors, whatever the weather, as well as exploring. We decided on 4 nights, as this was enough, without needing a washing machine, but long enough to feel relaxed and settled in new surroundings. We were able to do many favourite activities and walking, as well as having picnics for lunch, and cosy evening meals at the lodge.

13/03/2017

Louise

We arrived in the dark and there is an illuminated button - pressed it and the pathway lights up through the woods. It was like something in a Wild West movie when you woke up and saw the location. No one else near, the sounds of the river and everything you could want inside.

30/12/2016

Alison

The most amazing setting. It far exceeded expectation. Magical is the best word to describe it. The Lodge was fabulous inside and out and the bit of extra luxury with the hot tub was the icing on the cake. Also very helpful and friendly Lodge staff with pre-visit queries and on arrival.

19/12/2016

Sam

Had a great long weekend. Just what we were all looking for! Climbed scafell pike and took many other walks in the nearby area

14/10/2016

Crispin

Simply wonderful - total peace and seclusion in a stunning location. The Lodge itself is beautiful and equipped with everything required for a short time away from reality. The weather for our stay was fantastic and we were able to thoroughly enjoy the outdoor space. We brought a fishing rod and caught trout for a BBQ supper! The hot tub was a particular highlight! Cloud spotting and bird watching as the sun climbed above the trees was wonderful. A very special place that was extremely difficult to leave.

16/09/2016

Alison

We were kindly picked up by the Edenhall Team from Penrith (They were all so welcoming and helpful - throughout our stay). The lodge is in amazing location and really is a very interesting timber construction - beautiful craftsmanship. The interior is lovely and finished to an extremely high standard. I really loved the hamper with all its deliscious goodies and treats. We had such an amazing time, with lovely walks and saw fish, herons, a kingfisherand red squirels - The Children had so much fun - particularly in the HOT tub - so relaxing I really did not want to leave and hope we can return soon.

02/09/2016

Rachel

The Lodge is a magical place to stay. Incredibly quiet, serene and private. Total relaxation in the midst of beautiful scenery. I can't wait to return.

26/08/2016

Kelly

Fantastic relax in style! A mile away from camping but we really felt we'd enjoyed the countryside and peace and quiet.

15/07/2016

Dee

What a beautiful place! We were there on our honeymoon, and it was so peaceful, quiet, and tranquil, it was the absolute perfect way to follow such a manic time as a wedding. We saw a kingfisher, a Heron, some kind of bird of prey, and possibly some reed warblers, an otter. We heard 2 different types of Owl, and got to see so many stars at night. Beautiful!

07/09/2015

Joe

We had the most wonderful time. This is our second stay (dog, two children and two adults!) and the reason why we have come back is that it is simply magical. We do not need anything else in our stay other than just "being" at the lodge. Time together as a family with nature around us. We hardly ventured out; why would we when it is so beautiful at the Lodge?

03/08/2015

marlies

My wife and I spent one of the most relaxing and enjoyable breaks we've ever experienced. The location of the lodge, together with the peace and tranquility of the surroundings made our stay perfect.

17/07/2015

Neil

What a beautiful location and lodge! Quiet and peaceful with so much wildlife, what a treat to be surrounded by red squirrels and deer to name just a few! Comfortable and well lit, definitely coming back soon!

26/06/2015

Hannah

A fantastic secluded and peaceful place, very well equipped, clean and comfortable. Sitting out on the verandah listening to the birds and river was balm to the soul. Although secluded, it was not far to Penrith for provisions, and there is of course great walking in the area and lots to do. We didn't want to leave.

15/06/2015

Rose

Fantastic location, great accommodation and perfect solitude. We loved every minute and would certainly wish for a return visit.

12/06/2015

Tony & Ann

Staying the The Lodge is a special experience. The Lodge itself is fantastic. We loved how it had been so carefully and well built and the simple, effective design. Inside, it's kitted out and furnished well and has everything needed for a comfortable stay. It's warm and cosy. The shower and loo are in a separate building adjacent to the back of the Lodge, but its not a problem and very well appointed. However, the best thing is the remote and tranquil location. It's two miles from Edenhall down single track lanes, then a short walk through a woodland path from the car parking space. In May this was full of bluebells - so beautiful. The river attracts lots of wildlife. In addition to the red squirrels, herons, buzzards and kites, we saw otters, kingfishers and a lovely hare. We also loved the bats who exited the roof of the Lodge every night and were just brilliant to watch. All this is entirely on the doorstep (well veranda) and completely separate from anyone else. It's a joy! The only minor point is that walking is actually quite limited, there's only one public path on the Estate.

18/05/2015

Angela

There are no words for how amazing the lodge is, its one of those places that you don't fully appreciate until you get back to the rat race. Being somewhere where the only sound is the river and bird song is just magical. I took my boyfriend here for his 30th and we both feel in love with the place. The lodge at night is so cosy and then waking up to bats nesting in the roof and the red squirrel at the window is something you wouldn't get elsewhere. I would advise anyone who wants to get away from it all for a couple of days to book it.

15/05/2015

Danielle

What a fabulous place The Lodge is. Right from the start when we meandered along the path through the woods and caught our first glimpse of The Lodge we knew is was going to be a magical stay. It is wonderfully appointed so that it feels like a home away from home but without the annoyances of modern life...no mobile signal, no wi-fi, no tv...bliss. Where it is situated is absolutely perfect, could barely keep the dog or one of our friends out of the river! The dawn chorus is a wonderful thing to wake up to and the fact that there is no other noise apart from the wildlife is fantastic. I would thoroughly recommend getting up for sunrise, which looks great along the river, and also if you get a clear night turn all the lights of and sit under the stars for a while. This place is the ultimate destresser for modern hectic lives.

24/04/2015

Jane

We went to the lodge for my 30th birthday with my wife & two little jack russells in tow. The location was utterly perfect with arguably the best section of the river to admire and listen to as you drifted off to sleep or awoke in the morning. The dogs had life jackets and frequented the river several times a day, I got brave and jumped in myself (it was freezing!) but it was just something that you just had to do... although the wife didn't agree and stayed with her feet firmly on the shore! Our visitors around the lodge included an array of wildlife including red squirrels, pheasants, wild birds and moles (we saw their little hills at least!) and we would while away the hours sitting on the verandah with a glass of prosecco just taking it all in. At night we turned off the lights and admired the stars, with no other light pollution they were a sight to behold, if it was warmer we would have stayed out for most of the night but that no doubt is something to come back for in the Summer. We took long walks around the estate but for the most stayed at the lodge, it was just too idyllic too leave our little piece of paradise for too long.

20/03/2015

Cheeta

"We really enjoyed the peace and quiet as well as the convience to Penrith and Carlisle plus the Motorways. We had a really lovely time just chilling outside or inside when cold with the log fire on!"

04/07/2014

Chris

"Fantastic! Location was magical. The only sounds were birds singing and the river flowing. Sat on the veranda watching the wildlife was stunning - the outside world didn't exist."

09/05/2014

Sarah

"My stay was fantastic! The Lodge is beautiful and in the most magical of locations. The peace, tranquility and wildlife were a wonderful escape from the stresses and worries of everyday life. I rarely left to see Cumbria, I just wanted to stay absorbed in this amazing place! Mark and Bill were both fabulous too... so welcoming and helpful. I couldn't fault my break and was really sad to leave."

28/04/2014

Helen

"Being without a mobile phone signal was great. The isolation, woods and river were excellent!"

17/02/2014

Brian

"We loved it! The location and setting was perfect. The bathroom facilities were A LOT better than we expected and the shower pressure was almost better than home."

19/07/2013

George

"Yes, it was amazing, exactly what we were after and would definitely want to return."

21/06/2013

Amana

"Our stay was brilliant; from the location and design of the Lodge through to how well we were looked after and what a relaxing post-wedding environment it was. We have been reccommending it to anyone who will listen since we got back and definately plan on returning. Perfect for peace, quiet and relaxation. Couldn't fault a thing!"

01/04/2013

Rachel

"We absolutely loved our time at the Lodge. One particularly good aspect was that we could stay Friday 'til Monday (not Sunday). It made for a much more relaxing trip. I can't think of any negative aspects to the weekend. Loved the verandah, the river, the wood-burning stove, the style of The Lodge, the surrounding woodland..."

08/11/2012

Tabitha

"Loved it! The Lodge is beautiful, in a great location, with all the amenities you require.  Cut off from the outside world (ie no internet, no mobile phone signal, no TV and no radio). It is a great place to get away from the rat race and focus on the natural beauty and wildlife that surrounds you."

28/05/2012

Els

"Absolutely loved our stay, I cant express enough how beautiful the setting and lodge are! Fantastic to get away from madness of the world!"

25/05/2012

Johanne

"Lived up to my expectations and much much more. The personal touches, lovely homeliness of the lodge, trickling water of the river, tranquility and all out gorgeousness of the place gave us both a weekend to remember. I will recommend the lodge to everyone."

15/07/2011

Lucy

"We loved this place! Just to be completely secluded was something really special but to have the sound of the river, the beautiful scenery and the wildlife was amazing. The Lodge was so nice even the pictures don't prepare you for how good it is. Enjoyed our nights barbequeing and playing cards on the veranda - will definitely return"

03/06/2011

Kimberley

"We went to The Lodge for our honeymoon, and loved it so much. There were so many best moments, from waking up in the attic bedroom and watching red squirrels from the bed, to dusk walks along the river and spotting a glimpse of otters. We enjoyed long lazy days sat on the veranda as the rain came down, we lit the stove at night and played scrabble in front of the fire."

23/05/2011

Nick

It was even more amazing in real life. Beautiful setting and the lodge itself had everything we could possibly need. On the last night, my boyfriend proposed to me on the veranda, so now it's even more special to me!"

06/05/2011

Joanna

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Book this place

Step 1: Select check-in date

Bookings for The Lodge begin on Mondays or Fridays

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Step 2: Select length of stay

You're booking…

  • Cabin for 6

Step 3: Who's coming?

Any age

No charge

No charge Extra pets charged at £15 each. Please call 0117 204 7830 to book.

Add extra sleeping space?

( per adult per night sleeping in a gypsy caravan that can accommodate up to 2 adults and 1 child)


Booking summary

Check-in:
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Check-out:
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Price:
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For extra guests there is a 2 berth gypsy caravan that can sleep up to 2 adults and 1 child, charged at £95 per night.

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in time is from 4pm
  • Check out time is 10am (Late check out of 12:00 on request and charged at £20)
  • Pets and kids are both welcome at The Lodge, but please be careful around the river
  • The use of the hot tub is included in your stay
  • There is a 2 berth gypsy caravan that can be positioned outside The Lodge, charged at £95 per night, that sleeps up to 2 adults and 1 child.
  • Layout of The Lodge:  Two of the bedrooms are on the ground floor with one in the eaves of the lodge. There is a luxury wet room, wash basin and adjacent toilet also on the ground floor, both of which are inside The Lodge. 
  • Sleeping arrangements
  • 2 king size doubles, 1 double

Extra space available

Space for 1 pet no charge. Extra pets charged at £15 each. Please call 0117 204 7830 to book.

Space for 2 babies no charge.

Space for 1 adult from £95 per adult per night sleeping in a gypsy caravan that can accommodate up to 2 adults and 1 child

Kids & Pets

For extra guests there is a 2 berth gypsy caravan that can be drawn up outside The Lodge for £95 per night. It can sleep up to 2 adults and 1 child

Cooking

  • Six hob gas oven
  • Dishwasher
  • Kettle
  • All utensils
  • Cutlery & crockery for eight
  • Toaster
  • There is a BBQ at The Lodge although you will need to provide your own charcoal

Washing

  • Luxury wet room, wash basin and adjacent toilet located on the ground floor of The Lodge.

Heating, lighting & bedding

  • All bedding, towels and bathrobes provided.
  • Logs for the wood burner are inclusive and there is also central heating

Entertainment

  • Outdoor electric hot tub!
  • Fast wifi connection
  • Bluetooth speaker
  • Selection of guide books, novels etc
  • Cards
  • Board games
  • Backgammon
  • Chess
  • There are local shops in Langwathby and you can find supermarkets and farm shops in Penrith, roughly three and four miles away respectively

Activities

At The Lodge:

Hot tub! - enjoy a relaxing drink after a day out exploring the lake district in the wonderful hot tub whilst looking out over the river, watching the salmon jumping and the birds going to roost

Feeling adventurous? The following activities available at The Lodge. To arrange, please email bookings@edenhall.com:

Fishing

There is a small stretch of trout fishing that comes with the lodge, perfect for that last cast before settling in for the night. Guests will need to bring their own equipment and own the appropriate license.

Mountain Bike hire 

£15 per day per bike including pumps, helmets, water bottles

Many other activities such as paintball, clay pigeon shooting, go-karting or even a bouncy castle can all be arranged.

Places to visit

Picturesque towns and villages such as Appleby-in-Westmorland, Alston, Brough, Dent and Armathwaite are all easily accessible, often connected to the Cumbria cycle ways. The tourist centres of Kendal and Keswick are both within 45 minutes drive.

Only 10 miles away is Ullswater, known in Arthurian legend as The Dark Lake, and regarded now as one of England's mostbeautiful lakes. Take a steamer to enjoy the spectacular views from the water.

Long Meg and her Daughters, the second largest stone circle in the UK is only 3 miles away. The historic sites of Brough Castle and Shap Abbey are also very close.

For one of Britain's most unusual farms, try Ostrich World. Attraction include play areas, Pozee the zebroid, and of course, ostriches.

Rheged Centre is home to a 3D cinema, arts exhibitions and cafes, all housed in an innovative eco-friendly construction.

Take a trip underground into Cumbria's mining past at Nenthead Mines Heritage Centre.

The Lakes Distillery is a 30 minute drive from Edenhall and offers hourly tours during the day. It is home to an impressive bistro, which serves food all day and into the evening.

There is a very good private spa/gym nearby in Penrith at The North Lakes Gateway Hotel. Massages and spa days can be arranged and there is a swimming pool for all the family.

Outdoors & active

The Lake District abounds with opportunities for all sorts of exhilarating activities from raft building to abseiling and the unmissable Via Ferrata at Honister slate mine.

This is also a spectacular area for walking. Blencathra is one of the district's most renowned peaks with some of the most challenging ridges, while Wainwright himself claims Narrow Edge is the finest way to a mountain top in the district.

There are loads of National Cycle Network routes running nearby and mountain bikes can be hired from the estate.

Admire the Grizedale Beck from an epic zip wire or swing around on the Tarzan swings at Go Ape! Grizedale Forest.

Food & Drink

At The Lodge

Welcome Hamper - £35 - tea, fresh ground coffee, milk, sugar, cake and biscuits/local goodies
Breakfast Hamper - £40 - tea, fresh ground coffee, milk, sugar, bread, butter, bacon, sausages, black pudding and eggs
Celebratory Hamper - £95 - Champagne, bouquet of flowers (bedroom/sitting room) and chocolates

All extras are charged on arrival and can be paid in cash, card or cheque. All card payments will incur a 2% charge.

Pubs & restaurants

Dinner favourites

The George and Dragon, Clifton (4.1 miles). An old estate inn with a very nice restaurant and bar area (where you can also dine). Price reflects quality.

Askham Hall, Askham (7.7 miles). A hotel, spa and beautiful restaurant, which sits at the centre of the Lother Estate. Much of the food on the menu comes from the estate and the restaurant offers the best seasonally driven cuisine available for many miles. Ideal for special occasions with a tasting menu and wine pairing. Booking essential. 

The Fetherston Arms, Kirkoswald (6.4 miles) A great local pub serving up very good gastro food, such as gourmet burgers and pies and popular Sunday lunches. 

Local and nice

Shepherds Inn, Langwathby (1.1 mile) A pet friendly pub which makes a great departure point for circular walks along the River Eden.

Cross Keys, Carleton (2.9 miles) A good local pub with some locally sourced produce, conveniently located between Edenhall and the very picturesque Penrith.

Lunch

Brunswick Yard, Penrith (3.9 miles) A great little cafe in the centre of Penrith, situated above the bookshop at Brunswick Yard, which is home to a plethora of furniture and home goods.

Cafe Oswalds, Cranstons, Penrith (4.6 miles) A great cafe serving produce from the Cranstons butchery and local suppliers as found in the shop downstairs. 

Hartside Top Cafe, Hartside (10.1 miles) Known for it's fry ups with a view this cafe attracts motorcyclists, cyclists and walkers. 

Meet your hosts

“Whene'er this cup shall break or fall, farewell the luck of Eden Hall.”

These are the ominous words uttered to the first butler of Edenhall as he stole the celebrated drinking glass called The Luck of Eden Hall from a company of fairies and refused to return it. The original hall is gone, demolished in 1934, but the impressive gate house remains. The cup, on the other hand, is still preserved to this day in The Victoria and Albert Museum in London, lest disaster befalls those that stay at Edenhall to this day.

It's no surprise that The Lodge blends into its surroundings so well, given that the timber it's made from was taken from the Edenhall estate itself. Truly local sourcing! Good insulation and the wood-burner, fuelled with the same local material, keep the impact on the environment to a minimum.

As well as the Lake District being nearby, the estate itself is home to deer as well as plenty of other wildlife and salmon and brown trout abound in the rivers and pools all around.

Getting there

Edenhall Estate, The Courtyard, Edenhall, Penrith, Cumbria CA11 8ST

By train

The nearest station is Penrith, with direct trains to London only 2hr 50min. Pick ups can be arranged.

By car

From the South:

Take the M6 North to Jct 40 signed Penrith then take the 4th exit at roundabout signposted Alston A686. At the next roundabout take the 2nd exit signposted Alston A686 and continue on this road for approximately 3 miles where you will turn right signposted Edenhall. Follow this road bearing left at the gamekeepers lodge down the hill and into the village. Take your 2nd entrance on the right under the clocktower and into the courtyard.
From the north: Take Jct 40 and at the 1st roundabout take the 2nd exit signposted Alston A686 and continue as above.

Car parking is a short walk from the cabin and someone will be there to help with any bags you might have

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.