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Blencathra - Shepherd's hut in Cumbria, United Kingdom

Last cache: 17:19:03, Saturday 21 October 2017

Scales Plantation

Suitable for children of all ages

Pets welcome

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

One of three beautifully handcrafted shepherd’s huts in a forest clearing on a working Lake District sheep farm...

The Blencathra camp at Scales Plantation is made up of a beautiful handcrafted Shepherd's hut, a wooden kitchen and bathroom shelter and a compost loo, all in a clearing on the edge of the woods with views over the North Lake fells. Simple wooden furniture gives the hut a traditional

Click here to see information for Big Group bookings

rustic feel, yet it's extremely comfortable. The full size double bed and bunks have feather down duvets and blankets to sink into and sheepskin rugs line the floor. There is a wood-burner for heating, but the interior of the hut is kept uncluttered thanks to the kitchen and bathroom just outside. This well designed shelter can be opened up to give the chef or bather a unique feeling of being in the woods, or tightly closed if the weather turns. There are hobs, a fridge and a bath with a shower attached, all gas powered, plus a fire pit for more traditional campfire cookery. Groceries can be supplied by your hosts. Simply order before you get there from the list provided and get a delivery of local, seasonal produce to your camp.

Our guests say...

We had a brilliant week at Blencathra, the camp was spot on. Tab was really friendly and helpful. We had everything we needed. We cooked every night on the fire outside and had a generally chilled week in a fantastic location.

28/08/2017

Joanne

We had a great 4 day break at Blencathra. The facilities were excellent - really cosy shepherds hut. A simple kitchen with dining table which had a gas powered fridge - who knew these even existed - and a great little wood burning stove. The attached bathroom was a really nice touch - it too had a stove so even though it was chilly outside, the bathroom was lovely and warm. It's not the first time we have used a composting toilet and it was fine. The decking area with a bench was nice to have lunch on. We were lucky to have pretty spectacular weather for nearly our entire stay. And of course, the location was great. Deep in the countryside with sheep surrounding the site - it was picturesque.

07/04/2017

Kenneth

Husband and I stayed for his birthday weekend, and had fab time. Stunning 'away from it all' place. Not 'cheap', but I thought it worth the money for the benefit and quality time spent with hubby :) Unfortunately the Malcom Wilson Rally happened to be in the forest nearby (Greystoke) on the Saturday so we initially noticed the noise of the cars, but then blocked it out as we relaxed into the place! Owner came to apologise. She was really lovely.

10/03/2017

C

Amazing! Nice little camp, perfect for the 3 of us (my dog included) took a trip to to Keswick and walked the derwent water, the next day we went to aira force waterfall-beautiful, then walked from there round the ullswater way to glenridding and got the streamer boat back! Amazing views, loved every minute!

03/03/2017

Kirsty

Absolutely amazing getaway - second time we have been now, and Tabatha the farmer was once again amazing and very helpful! Such a lovely welcoming place, we hope to return with mates in the Summer!

18/11/2016

Andrew

We had 2 wonderful days in the Lake District, my partner had booked us a weekend food smoking course near by, and Blencathra was a lovely base. It's such a secluded spot, and though there are other people on site, it's so spread out that you really feel like you have the place to yourself.

21/10/2016

Daisy

It was awesome. Loved it in the sun, in the rain, in the wind and rain and in the howling gale and monsoon weather on the last day!

08/08/2016

Kyrstie

Amazing! The place is so well looked after and is welcoming and friendly. We will be going back!

01/08/2016

Sarah

Loved it - tranquility and calm on a weekend of Brexit madness. A great place to base ourselves for a weekend of running, hiking and exploring in the Lakes. Blencathra is a wonderful place to come back to each evening to relax, freshen up and enjoy the beautiful countryside.

24/06/2016

Mike

What an incredibly well designed place. Each camp felt like it had been there for years using the natural surroundings perfectly. All we could hear where sheep, birds and the wind in the trees! A perfect place to escape a busy life within nature but with some luxuries thrown in.

17/06/2016

Jo

We loved our little camp. The accommodation is so charming and well thought out, the woodland setting is private and very peaceful, and there are views through the trees to the nearby mountains. A truly idyllic place.

13/06/2016

Iain

Very enjoyable even though the weather wasn't great. Loved the glamping experience still camping but with added luxury and a nice breakfast pack full of local produce. Great location for exploring the lakes.

10/06/2016

Victoria

Wow what can I say absolutely brilliant. Piece and quite but so much to do and see, and our host Tabitha so lovely and turned up with a basket of goodies. And so helpful would recommend to other people and will certainly go back

06/06/2016

pauline

Very relaxing short break. Location fantastic and facilities exceeded all expectations.

24/05/2016

Mark

The location was fantastic ,peaceful private . Accommodation was great the shepherds but was very cosy even on a very frosty evening. We had everything we needed. The hamper was lovely , the bacon was so good even better cooked the wood burner . Tabs was also great extremely helpful when needed. We felt we had left the world behind and there was just us. We will be back in the autumn.

04/03/2016

Julie

Fantastic! Luxury away from home and really suited our needs. The accommodation was of a really high standard and all the essentials were provided. The shepherds hut was warm and cozy and the bathroom facilities were excellent. We will definitely return!

26/02/2016

Ruth

It was lovely. We were on a very private site in comfortable accommodation. A great escape yet a great base from which to explore.

21/09/2015

Phil

Magical. Hair and clothes smelling of bonfire, our dogs playing wild in the woods, candlelit baths and a proper bed. Rewilding for the 21st century! We have a 'no returns' policy on our holiday destinations usually but we'll definitely return to Scales plantation. Thank you Tabitha and Rob.

04/09/2015

Natalya

Absolutely loved it. The hut was fantastic, the other buildings were great too, but best of all was the privacy- so relaxing. And for the Lake district the weather was kind. Tabitha was lovely and helpful, but also not intrusive at all, respecting our privacy. We will return.

07/08/2015

Iain

A lovely break in the Shepherd's hut. Great hosts, very friendly and helpful.

20/07/2015

Adam

Superb! Looked amazing on the web but exceeded all expectations in the flesh. Secluded and private, and a tantalising view of Blencathra to lure you onto the fells. Not that we needed it. Tabitha was a friendly and welcoming host with a great sense of humour. I proposed to Amanda after 3 fells while enjoying a moonlit bath. We are now engaged. We cannot recommend Scales Plantation highly enough.

03/07/2015

Steven

Wonderful stay, Tab and Rob were perfect hosts. Our camp was spotless and well stocked with wood for the lovely fires. The welcome basket full of milk, bread, eggs and bacon was a nice touch

08/05/2015

Vicky

Blencathra is an absolutely magical place. The most beautiful setting, and a lovely set up - just enough to make for a comfortable stay, and not too much to feel silly. There was a storm on our first night, which made for a fairly uncomfortable night - but considering we were in a tiny hut in the middle of nowhere, it was warm and cosy! Tab was lovely and very helpful and has made a really special place. I can't wait to go back in the summer to make better use of the outdoor space, and roll those kitchen windows up!

06/03/2015

Jess

"The camp was lovely. Great position overlooking Blencathra. Due to the high winds the gas boilers pilot light was blowing out a lot. The wood supply was a little short for a 4 night stay in mid winter, given this was the only source of room heating available. In the hut it would be nice if the bulkhead lights could be turned on & off individually"

29/12/2014

James

"We had the most fabulous time!! Staying in camp and making the most of all the wonderful amenities was one of our greatest pleasures. Plenty of logs to keep the burner going - which we could cook on! Tabitha was always at the end of the phone to answer any questions we had and popped up in the evenings to check all was ok and say hi. She was a fantastic host. Beautiful scenery surrounded us so we had lots of walking, we climbed Blencathra too which was breathtaking. The whole trip was a huge success"

28/11/2014

Rosie

"This was our first experience with Canopy and Stars. A late booking for a weekend. When I booked I was asked if it was to celebrate something, which it was, my 50th birthday and my sons. The place was amazing, albeit the bad weather. The shepherds hut and kitchen / bathroom areas were extremely warm with the log burners. Our two boys loved and even though I do not camp!! this was great!"

24/10/2014

Alison

"We had an amazing stay at Blencathra camp, Scales Plantation. Very unique accommodation in a very remote and beautiful part of Cumbria. A luxurious take on camping."

01/09/2014

Nick

"Yes we thoroughly enjoyed our stay and had amazing weather. Everything was great, the cabin was amazingly cosy and the kitchen area was great, the cooking facilities kept us warm and cosy and we really liked the bath, even the compost loo was OK, not smelly and easy to use. The only downside was that we were sort of confimed to our area of the camp, on a previous trip we were more involved in the farm and had more space to roam."

25/08/2014

Kathy

"This was my second stay at Scales Plantation and having been there in wet and windy weather it was wonderful to be there in dry sunny conditions. Being able to sit around the fire pit in the evenings and cook dinner was nice and then to watch the stars appear as night fell was pretty special with clear views in the pitch black. Loved how quickly the hot water turned on and that was most welcome after running/hiking across the fells."

18/08/2014

Mike

"Fantastic time. Glamping at its best. Location, position and privacy of having your own forest clearing and facilities were superb. Tabitha, the owner, was lovely - also very kindly bought a welcome back of bacon, eggs, bread, milk, etc."

25/07/2014

Jackie

"We had been to another part of the site the year before and wanted to go back again. We decided to try a different part of the site and loved this plot too. Tabitha made us feel very welcome. The children explored, we cooked over the camp fire, and in the kitchen. It was a great base for walking, and exploring the Lake District. The huts were so well kept and clean. We all loved the experience."

21/07/2014

Clare

"Loved every minute. Tab, the owner was so welcoming and the breakfast pack was a lovely addition. We couldn't ask for a better weekend away."

13/06/2014

Nick

"I have stayed at Scales 5 or 6 times now and have enjoyed it more each time. Tabitha is so friendly and welcoming, the cabins are cosy, comfortable and clean and the location is wonderful, breathtaking views and a feeling of peaceful seclusion make it such a relaxing break. I love it and so does everyone who has stayed there with me. It is definitely my favourite place to take a holiday."

05/05/2014

Gill

"It was wonderful, our 2 boys loved living in a hut in the woods for the weekend, they were in their element.  Building dens, having the most amazing adventures... Walking up Skiddaw at 5 and 8 what a great achievement! Then back to a fabulous warm bath, then ready to toast marshmallows on the camp fire with a hot chocolate.  Excellent family place, Tabitha made us feel really welcome, and they were so busy with the lambs."

11/04/2014

Andrea

"Loved it... beautiful, quiet and close to the Fells."

17/03/2014

Mike

"Fantastic, beautiful place, perfect get away."

06/12/2013

Jayne

"Warm, comfortable, secluded. A rustic but luxurious experience. Perfect getaway"

11/10/2013

Alison

"We received a friendly welcome from attentive owners who have good attention to the little details that can make a holiday special."

22/07/2013

Martin

"We loved our stay in Blencathra shepherd's hut.  It was very cosy and comfortable and in a very peaceful, beautiful location.  It was our third visit to Scales Plantation and hopefully we'll be there again soon."

21/06/2013

Kim

"We had a fantastic time. The shepherd's hut was cosy and beautifully done out. We loved cooking on the wood burning stoves and using the bath with the view of the woods. Fresh eggs from our lovely host who couldn't have done more for us. A very relaxing break in gorgeous surroundings. We saw deer every day of our stay. We'd love to go back and will recommend to everyone."

15/04/2013

Sarah

"LOVED our stay :) We arrived (& left!) mid storm, but it didn't matter, it was such a beautiful place and we had lovely local food to eat, a wood burning stove in every room and Scrabble! It was romantic and cosy, and I can't wait to book our next stay somewhere with your guys."

24/09/2012

Nina

"The camp was superb! The toilet took a lot of getting used to, but I loved how everything was so eco-friendly.  Tabitha was an excellent host and made us feel welcome. The location was fantastic, close enough for ease of access to the local villages and pubs, but not so close as to impose on the secluded nature of the camps. The bed was luxurious and the fire kept us nice and warm when the weather outside was wet and windy. I cannot praise this place enough, best holiday I've ever had!"

17/09/2012

Samantha

"Absolutely loved it, fantastic place to stay - this was our second visit and we will definitely go back. The location is great - so peaceful, accommodation is perfect and the owners are very friendly.  The only bad thing was the weather! "

27/07/2012

Helen

"The best thing was the location - surrounded by trees and fields just beyond, with mountains in view and a fire pit all to ourselves.  Very tranquil and good fun to cook over a fire.  All the facilities provided were high quality, well serviced and worked perfectly - which is just what you need when in a more isolated location.  Even with some poor June weather we were comfortable and warm - spending most evenings 'braving' it outdoors - with a good fire going.  The welcome was very warm, friendly and informative and we appreciated the eco standards and food basket.  It is evident not only hard work goes into running the accommodation but also thought and care."

11/06/2012

Phil

"Had the best weekend ever, kept it surprise from my husband who works away in London and who do sent do camping!!! But he is totally  converted to glamping now and wants to go again but for a week!!  Very impressed with the whole set up, took 2 boys aged 13 and 14 who had a ball making fires, everything there that we needed, very clean and comfy (especially  the beds)  and lovely and private with great views, lovely welcome from Tabitha, couldn't have asked for more and good value too."

25/05/2012

Jackie

"What an absolutely fabulous long weekend we had at Scales. Blencathra was perfect in every way - secluded, romantic, comfortable (the mattress was wonderful) and frankly, the best equipped self catering we have ever stayed in ... tea towels, washing up liquid, plenty of night lights, a decent corkscrew and lovely crockery. 

18/08/2011

Carol

"The mountain biking with Adrian on Monday was equally brilliant - exhausting and exhilarating - he took us on the old mining railway track out of Keswick then up above Threlkeld. Nothing was too much trouble ... We couldn't recommend him enough."

01/07/2011

Gillian

"We had the most wonderful time! The camp was just perfect and really well designed. Fabulous facilities, amazing location & views, lots of little touches that made it really special. Tabatha was the most welcoming and friendly host. Absolute heaven on earth."

06/06/2011

Victoria

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  • Shepherd's hut for 4

Step 3: Who's coming?

Any age

Not suitable for babies

No charge


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Any questions?

+44 (0)117 204 7830

Special Offer: 20% OFF! - 20% off all stays in September and October 2017!

Valid from 15/08/2017 till 25/10/2017

Offer applies to new bookings only. Price discounts have been automatically applied unless otherwise stated.

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Essentials

The important stuff

  • Check-in: 4 pm
  • Check-out: 10:30 am
  • The hut is powered by solar power or a 12 volt battery which can be used to charge phones and so on
  • There is no mains electricity
  • Each hut has a full size 4'6" x 6'2" double bed at one end and 2 single bunks at the other that can be adapted into a sofa
  • Sleeping arrangements
  • 1 double & 2 bunks.

Extra space available

Space for 2 pets no charge.

Kids & Pets

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

Cooking

  • Gas hobs
  • Wood-burning range oven
  • Fire pit & BBQ
  • Dining area
  • Utensils all provided
  • Gas-powered fridge

Washing

  • Bath with shower attachment is next to the hut in a private, enclosed unit
  • The bathroom also has a little wood-burning stove
  • Hairdryers cannot be used in any of the camps

Heating, lighting & bedding

  • Bed linen and towels provided
  • Lighting is provided either by solar power or a 12 volt battery

Activities

Outdoor & active

keswick

The Lake District National Park is an adventure playground for all the explorers amongst you. The Ullswater and Skiddawareas have a range of outdoor activities available. Ullswater's attractions include the Ullswater Steamers which offer trips around the lake calling at Pooley Bridge, Glenridding, and Howtown.

For a real family treetop adventure, Go Ape! at Whinlatter Forest Park with zip wires, Tarzan swings and stunning views!

Mountain Bikes

At Scales Plantation, your hosts can arrange quality mountain bike hire and guided tours leaving the camps with Savvy Lake District Mountain Biking who can also provide all kit and equipment.

Whitehaven in the Northern Lakes is the starting point for the Coast to Coast Cycle Route with the 132 mile route running toSunderland on the East Coast. There are many cycle paths in the area with an extensive list of tried and tested routes available at Cumbrian Cycle Routes.

Air Experience

ullswater

Guests can book a gyroplane Air Experience with Roger Savage, one of the most experienced gyroplane pilots and instructors in the UK. An Air Experience can either be a flying lesson or a pleasure flight where you can sit back and enjoy the Lakes from above. This can leave from the farm but during lambing season take off and landing points will be a couple of miles down the road in Berrier. www.rogersavage.co.uk.

Rookin House

Rookin House Equestrian Centre has been established over 20 years and offers a wide range of options to suit all abilities. If riding is not your thing, there is always Quad biking, air rifle shooting, activity packages or 4×4 off-road driving.

Places to visit

Keswick

Keswick is situated between Skiddaw and Derwentwater and has become the major centre for tourism in the north lakes. Many visitors to Keswick come for the town's string of events including festivals dedicated to such things as beer, films and jazz. Cumberland Derwent Pencil Museum is situated in Keswick and is known for producing high quality brands of fine art pencils, thus making Derwent Pencils the first choice for artists around the world and the museum surely a must see for all pencil fans.

walks

Hesket Newmarket

Keswick Museum and Art Gallery is home to a collection of local history stretching back to Roman times and includes suchitems as the famous 500 year old cat, a penny farthing bicycle and a man trap. One of the prime exhibits is a set of musical stones which are made from the Skiddaw Slate, known as the Musical Stones of Skiddaw.

High Head Sculpture Valley in Ivegill offers the chance for a stroll through a natural woodland valley seeing large scale sculptures and ever changing exhibitions. There is also a traditional farmhouse tea room.

Cockermouth is home to both the Lakeland Sheep and Wool Centre and the renowned Woolfest.

Food & Drink

Eating & Drinking at Scales Plantation

the mill

Tab and Rob can arrange for a hamper of fresh local produce to be in the camp on arrival and will deliver groceries if needed. They'll send you a list of provisions prior to your arrival for you to order in advance, which will then be delivered to the camp.

Both Greystoke and Hesket Newmarket have a Post Office and shop.

Pubs & restaurants

The Mill Inn, Mungrisdale (2.5 miles). A beautiful 17th Century coaching inn in a striking location with the Glenderamakin River flowing below and the Lakeland fells above. The menu is based around traditional Cumbrian fayre with fine wines to accompany your meal. In summer you can relax in the beer garden beside the river, and in winter 

old crown

warm yourself by the open log fire.

The Boot and Shoe, Greystoke (6.5 miles). A 17th Century pub overlooking the green in a picturesque village. famous for Tarzan and the Gordon Richards Racing Stables. Homemade bar meals, local real ales and a roaring log fire.

The Old Crown, Hesket Newmarket (5 miles). Owned by a co-operative of more than one hundred local people and other supporters, all dedicated to maintaining the essential character of the pub. The Old Crown serves the very best real ales all brewed by the Hesket Newmarket Brewery which stands at the rear of the pub.

Meet your hosts

north lake

The concept behind Scales Plantation was born through Tab and Rob’s desire to share the sensational beauty of their home withthe rest of the world. The working sheep and cattle farm sits roughly 1000 feet above sea level where life on an upland farm is not always easy. Nevertheless, the breathtaking views over the North Lake Fells easily make up for all the hard work and long hours.

Environmental Policy

Tab and Rob are working hard to safeguard their little slice of Cumbria for future generations. With solar powered electricity, self composting loos and enthusiastic recycling, the green ethos at Scales Plantation is clearly visible. The family is involved in numerous environmental schemes. They have cleared acres of woodland to preserve and encourage wildlife breeding grounds and laid over 1km of hedgerow, planted over 2500 upland hardwoods and created seven ponds and wetland environments. They have also set aside 100 acres of moorland for heather regeneration to provide habitat for grouse.

squirrel

Wildlife

Scales Plantation is home to a variety of wildlife. The woodlands of the Lake District remain one of the few areas of the country where the red squirrel can still be found in the wild. Cumbria is rich in birdlife and over 200 bird species are recorded in Cumbria in any one year. Many visitors to the Lake District in recent years have shared in the excitement of seeing ospreys breeding in craggy woodland near Bassenthwaite Lake.

Getting there

Scales Farm, Berrier, Penrith, Cumbria, CA11 0XE

By car

Leave the M6 at junction 40, heading west on the A66 towards Keswick. Turn right off the A66 signposted Hutton Roof (at the Sportsman Inn). Take the next left, signposted Berrier, stay on this road for quite a long time (about 3 miles) and continue until you reach a crossroad. Turn right towards Newsham and Lamonby and continue up this road until you see a sign for Scales Plantation on the right.

By train

The nearest train station is Penrith. Taxis are available but may be expensive. The distance to Scales Plantation is around 12 miles.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.