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Carrock - Shepherd's hut in Cumbria, United Kingdom

Last cache: 21:05:49, Saturday 18 November 2017

Scales Plantation

Suitable for children of all ages

Pets welcome

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

Snug sheepskin and spectacular views of the Lake District at one of three beautiful Shepherd’s huts...

One of four of Rob and Tabitha’s wonderful woodland hut camps. This traditional shepherd’s hut and the kitchen and bathroom are in their own clearing with views of the North Lake fells. Custom built, it’s furnished with a full size double, feather down duvets and sheepskin rugs for snugness. 

Click here to see information for Big Group bookings

The kitchen and bathroom are sat just beside the hut and give both chef and bather a unique feeling of being in the woods while they cook or soak. With hobs, a fridge, and a bath with shower attached, all gas powered, there is all you could need, plus a fire pit for some more rustic food preparation. Groceries can be supplied by your hosts. Simply order before you get there from the list provided and get a delivery of local, seasonal produce to your camp.

Our guests say...

It was fabulous. Carrock was huggee in every respect. We were beautifully looked after by Tab and loved every minute of our stay and cannot wait to go back.

07/08/2017

Sara

What a wonderful place! We had a lovely welcome from Tab, who has thought of everything, the kitchen is well supplied (the welcome pack was perfect)' the stoves in each room make everywhere cosy, and the location is beautiful. Highly recommended & would definitely return. Many thanks to Tab & Rob.

30/06/2017

Jo

We had a lovely long family weekend away. No computers, no phones just good old books and games and visits into Keswick.

12/05/2017

Emma

Lovely place, good location and helpful host. We would go back in a heartbeat

31/03/2017

Sara

This was a 5* weekend break! We enjoyed every second and didn't want to leave!!!

30/09/2016

Christina

Our stay at Carrock was really wonderful. Typical Lake District weather but we still managed a lot of hill walking made possible by having such a cosy place to come back to each night. The owner has thought of everything! She was super flexible when we arrived an hour late as we got stuck in traffic. The place was beautiful, we absolutely loved our shepherds hut, the kitchen, the bath and the wood burning stoves were perfect! All wonderfully eco friendly with compost loo and encouraging lots of recyclying and really dog friendly too. What more could you ask for?!

26/09/2016

Sarah

We loved it! My kids were bouncing up and down as they explored our camp and declared it the best place ever! The beds were so comfy, the shower was fantastic, the kitchen has everything we needed. I was apprehensive about the compost toilet but it was clean and hygienic and environmentally friendly. Tab arrived just after we did, with a welcome basket and the kids declared the eggs from the farm hens to be the best ever (see a bit of a pattern?). She was friendly and showed us around the camp and let us know she would be available if we needed - we didn't but it's nice to know! We loved the camp and the wild raspberry bushes, where the kids helped themselves. The stay was brilliant?

15/08/2016

Alison

We had a very warm and friendly welcome, the camp was tucked away in its own little woodland glade, lots to explore and very dog friendly

08/08/2016

emma

I took the girlfriend away for a long weekend at this lovely location for her birthday. Being from the lakes originally i knew it would be a good place to base ourselves from while gaining tourist free access into the lakes. Tab was bery welcoming and the induction to her site was thourough and brief.

22/07/2016

Tom

Ideal quiet location. Lovely personal touches to make the glamping experience more hotel and less camping. Cosy beds and great access to the lakes

24/06/2016

Kat

A beautiful bolt-hole for getting away from the rat race. We really enjoyed our relaxing few days here, getting back to basics.

04/04/2016

Leah

We had a wonderful time at scale plantation. The surrounding is magical, with lots of things to do beautiful trails in the amazing scenery. The huts are great. Well equipped and thoughtfully organized.

28/03/2016

Gal

We loved everything from the location , to the set up and the facilities. Very cosy, even in the rain we were snug ! The privacy was good although you were aware there were other people on the site it felt very private. Lots of hot running water, one of the nicest baths I've ever had ! We will definately go back . We wanted to take our children away from this electronic age and return to basics - it was a hit even with them. Played board games and cards, did arts and crafts ! Great fun all round !

24/08/2015

Julie

Great accommodation, very helpful hosts and fabulous location. Would have liked less rain to make use of fabulous fire pit. Warm, clean and very comfortable beds. Great shower and bathroom. Interesting loo! Superb to have our own private camping area. Brilliant. Local food provisions were there when we arrived. Almost convinced the family they love camping again! Great location for exploring the lakes. Thanks to Tabitha for all her help before and during our stay - super host!

27/07/2015

Phil

We had a lovely weekend at Carrock, and even the unpredictable weather didn't spoil it! The Shepherd's Hut itself was beautiful and very thoughtfully fitted out. Tabitha was helpful and friendly, and the basket of fresh breakfast goodies was a lovely touch.

24/07/2015

Vanessa

short break, lovely peaceful time away with our boys. first time glamping

20/07/2015

marie

Overall, this was a lovely stay and we only really had one issue. The 'rooms' were all very clean and the little kitchen had all that we needed. We were given a little box of provisions (eggs, milk, bread and bacon) when we arrived and the fires had all been laid for us. The clearing is quite small and is almost surrounded by trees (so no view), but the good aspect of this was that we were very sheltered from the wind.

17/07/2015

Sarah

What a fantastic place to go! I went with two friends for a short break to get away from the hussle and bustle of daily life. It sure did help us to relax with a fab greeting and introduction from the host, a beautiful setting in a secluded area, great utilities taking us all back to basics yet not to the cave man era and a short drive away from all the Lake District has to offer. I can't wait to plan my next stay with Canopy and Stars! :)

06/07/2015

Georgina

Very happy with are stay. Area was outstanding and could of not been better

19/06/2015

Mark

We had a lovely stay! Great hospitality and the place was very clean and tidy. We loved how private it was and it was also very peaceful.

11/05/2015

Rebecca

It was excellent!! the hosts were very friendly and helpful. The accommodation was lush and a cracking location. Will certainly be recommending to friends.

06/04/2015

lynne

Our stay at Carrock was wonderful. We loved living back to basics and immersed in nature but with just enough comfort to make the experience special and relaxing. Loved the cosy shepherds hut that heated up quickly with its very comfortable bed. Also liked the separate cabins for the loo and kitchen and was so pleased there was proper gas heated hot water so despite the howling wind and rain we could sink into a hot bath. Beautiful surroundings, bracing walks in the hills and a very warm welcome from Tab, the owner. Will definitely come back.

30/03/2015

Hannah

"Stayed for four nights, loved the bath candles and wood burning stove. Cooked every night and the stove in the kitchen hut and snuggled up in the shepherds hut again with the wood burning stove. Very relaxing and peaceful. Sheep came to just us on the morning. Can't wait to go back when the nights are a little lighter"

31/12/2014

Maria

"It was great to be living life so simply - no tv, no internet, no phone pick up! I loved being able to get up in the morning and be there straight in the great outdoors!! Although the bed in the shepherd's hut was too small for us (me being just under 6ft and my hubbie being over 6ft) so we didn't get a good night's sleep; we absolutely loved it! I love the simplicity of the way of life and as always I loved the pace of life there; I would happily move up tomorrow. From the kitchen we heard owls, foxes, saw bats and deer - it was just utter bliss :)"

27/10/2014

Rachel

"It was lovely, the set up had everything we needed, and in style! Loved the stoves, and very warm even in October. I had a cold at the time and we were so comfortable it really didn't make a difference I wasnt at home!"

24/10/2014

Jacquelyn

"Had the best stay, the cabins were lovely, warm and very comfortable."

01/09/2014

Beth

"Tabitha really went out of her way to be helpful. You feel more like a friend staying than a paying guest. The whole place is so well designed - you fee private in your own little camp clearing in the woods even though there are other people around, The fire pit is always a huge hit with our family, but having a proper kitchen too means that if it rains you can still cook in comfort."

25/07/2014

Alison

"We had a lovely time and would definitely recommend it to other families. The best thing was to spend time as a family without distractions of the outside world. The kids loved the place and had a great time outside.  The worst thing was....actually can't think of anything bad."

07/04/2014

Louise

"It was the perfect way to spend our two year anniversary, we had really good weather, the hosts' were fab and the campsite was more than we expected. Honestly no worst thing at all, it was our first time booking a place off Canopy & Stars & our first time staying in somewhere outdoors like that so we didn't even know what to expect but we enjoyed every minute to cooking local beef burgers on an open camp fire to sleeping in the shepherds hut hearing all the animals/rain outside."

24/03/2014

Sarah

"wonderful shepherds hut, really warm even in October. location and surrounding area amazing!"

21/10/2013

Claire

"Very relaxing, comfortable and peaceful location. Accommodation was the best thing, although the weather rated very highly too!"

15/07/2013

Doran

"The Carrock camp that we stayed at was great, it had everything we needed and more. The kitchen and bathroom wre very clean and tidy and the beds and bedding comfy and warm."

07/07/2013

Dan

"We had a wonderful time. The shepherd's hut was delightful, spotlessly clean and cosy. The set up with a kitchen, bathroom (with bath!) and compost loo was great. The loo didn't smell at all! It helped that we had great weather. The location is fabulous, a quiet corner of the Lake District, no road noise at all, all we heard at night were the owls!"

24/05/2013

Shirley

I thought it was wonderful the shepherds huts were wonderfully cosy, the kitchen cabins very homely. The bathrooms were very cosy too with the wood burning stoves and copious amounts of hot water. The shepherds huts which were very romantic. The worst thing was the weather, but all the home comfort offered provided for an outdoor experience without the usual unpleasant sogginess."

03/05/2013

Tina

"Yes, had a great holiday.  Most places were dog friendly and there was plenty to do, even on the rainy days"

20/02/2013

Lynette

"Cor yes! A proper adventure in the woods. Top fun despite (or even because of) the cold. Really enjoyed the accomodation; so much so that it was a wrench to get out and do stuff- we were quite happy just eating, drinking, sleeping and tending the fire. Bathroom with a stove was a neat touch too!"

15/02/2013

Simon

"We had a lovely time, a lovely little breakfast hamper presented to us by Tabitha on our arrival was a lovely touch, both huts were beautifully clean, well equipped and homely and the lovely little stoves made us hope for chilly evenings, not out of the question in a Lakeland summer! Even the weather surprised us, despite the gloomy forecast before we left, TWO days of glorious sunshine. The Lake District plays by its own rules and this time that suited us fine! We'll be back! Gill, Mark Nicholas and Jessie the dog"

09/07/2012

Gillian

"A warm welcome, the holiday was fantastic and the facilities were great. The shepherds huts are more comfortable and better equipped than some cottages we've stayed in. We would recommend it to anyone."

25/06/2012

Rob

"Absolutely loved it! We had a great time weather was little cold and damp but didn't stop our fun. Tabs was really welcoming, frsh duck eggs provided a real treat! The site was lovely and clean, comfy beds and warm duvets, everything there that we needed build camp fires every night, bbqed on the grill. Fabulous!"

08/06/2012

Jo

"Absolutely wonderful. It is a place for peace and tranquility, with all the luxuries you would want with camping - thick duvets, log fires in every room and...just heaven! Tabitha is a great host and makes sure your break is ...just heaven! I can't recommend this accommodation enough and we are already looking at another break at the same place this year, next year and the year after!"

20/04/2012

Jackie

"We had a fantastic time despite the horrible rain! The shepherds hut was brilliant and we were able to warm ourselves up with a nice warm shower and a sit by the stove after a cold wet walk! Even better to get into a bed, with a duvet instead of a cold damp tent and sleeping bag!!"

15/07/2011

Gemma

"Had a fantastic week, the accommodation far exceeded our expectations ... The owners were incredibly friendly and helpful with a lovely complimentary welcome basket with eggs, milk, orange juice, bacon and bread rolls!"

20/06/2011

Caroline

"I don't want to tell my friends as then it will be too busy to book again!"

28/04/2011

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Book this place

Step 1: Select check-in date

Bookings begin on Mondays or Fridays for Carrock

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Step 2: Select length of stay

You're booking…

  • Shepherd's hut for 4

Step 3: Who's coming?

Any age

Not suitable for babies

No charge


Booking summary

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Please select your arrival date and length of stay before booking

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Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in time is 4pm
  • Check out time is 10:30am
  • The hut is powered by solar power or a 12 volt battery which can be used to charge phones and so on
  • There is no mains electricity
  • Each hut has a full size 4'6" x 6'2" double bed at one end and 2 single bunks at the other that can be adapted into a sofa
  • Sleeping arrangements
  • 1 double and 2 bunks.

Extra space available

Space for 2 pets no charge.

Kids & Pets

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

Cooking

  • Gas hobs
  • Wood-burning range oven
  • Fire pit & BBQ
  • Dining area
  • Utensils all provided
  • Gas-powered fridge

Washing

  • Bath with shower attachment is next to the hut in a private, enclosed unit
  • The bathroom also has a little wood-burning stove
  • Hairdryers cannot be used in any of the camps

Heating, lighting & bedding

  • Bed linen and towels provided
  • Each hut has a full size 4'6" x 6'2" double bed at one end and 2 single bunks at the other that can be adapted into a sofa
  • Lighting is provided either by solar power or a 12 volt battery

Activities

Outdoor & active

keswick

The Lake District National Park is an adventure playground for all the explorers amongst you. The Ullswater and Skiddawareas have a range of outdoor activities available. Ullswater's attractions include the Ullswater Steamers which offer trips around the lake calling at Pooley Bridge, Glenridding, and Howtown.

For a real family treetop adventure, Go Ape! at Whinlatter Forest Park with zip wires, Tarzan swings and stunning views!

Mountain Bikes

At Scales Plantation, your hosts can arrange quality mountain bike hire and guided tours leaving the camps with Savvy Lake District Mountain Biking who can also provide all kit and equipment.

Whitehaven in the Northern Lakes is the starting point for the Coast to Coast Cycle Route with the 132 mile route running toSunderland on the East Coast. There are many cycle paths in the area with an extensive list of tried and tested routes available at Cumbrian Cycle Routes.

Air Experience

ullswater

Guests can book a gyroplane Air Experience with Roger Savage, one of the most experienced gyroplane pilots and instructors in the UK. An Air Experience can either be a flying lesson or a pleasure flight where you can sit back and enjoy the Lakes from above. This can leave from the farm but during lambing season take off and landing points will be a couple of miles down the road in Berrier. www.rogersavage.co.uk.

Rookin House

Rookin House Equestrian Centre has been established over 20 years and offers a wide range of options to suit all abilities. If riding is not your thing, there is always Quad biking, air rifle shooting, activity packages or 4×4 off-road driving.

Places to visit

Keswick

Keswick is situated between Skiddaw and Derwentwater and has become the major centre for tourism in the north lakes. Many visitors to Keswick come for the town's string of events including festivals dedicated to such things as beer, films and jazz. Cumberland Derwent Pencil Museum is situated in Keswick and is known for producing high quality brands of fine art pencils, thus making Derwent Pencils the first choice for artists around the world and the museum surely a must see for all pencil fans.

walks

Hesket Newmarket

Keswick Museum and Art Gallery is home to a collection of local history stretching back to Roman times and includes suchitems as the famous 500 year old cat, a penny farthing bicycle and a man trap. One of the prime exhibits is a set of musical stones which are made from the Skiddaw Slate, known as the Musical Stones of Skiddaw.

High Head Sculpture Valley in Ivegill offers the chance for a stroll through a natural woodland valley seeing large scale sculptures and ever changing exhibitions. There is also a traditional farmhouse tea room.

Cockermouth is home to both the Lakeland Sheep and Wool Centre and the renowned Woolfest.

Food & Drink

Eating & Drinking at Scales Plantation

the mill

Tab and Rob can arrange for a hamper of fresh local produce to be in the camp on arrival and will deliver groceries if needed. They'll send you a list of provisions prior to your arrival for you to order in advance, which will then be delivered to the camp.

Both Greystoke and Hesket Newmarket have a Post Office and shop.

Pubs & restaurants

The Mill Inn, Mungrisdale (2.5 miles). A beautiful 17th Century coaching inn in a striking location with the Glenderamakin River flowing below and the Lakeland fells above. The menu is based around traditional Cumbrian fayre with fine wines to accompany your meal. In summer you can relax in the beer garden beside the river, and in winter 

old crown

warm yourself by the open log fire.

The Boot and Shoe, Greystoke (6.5 miles). A 17th Century pub overlooking the green in a picturesque village. famous for Tarzan and the Gordon Richards Racing Stables. Homemade bar meals, local real ales and a roaring log fire.

The Old Crown, Hesket Newmarket (5 miles). Owned by a co-operative of more than one hundred local people and other supporters, all dedicated to maintaining the essential character of the pub. The Old Crown serves the very best real ales all brewed by the Hesket Newmarket Brewery which stands at the rear of the pub.

Meet your hosts

north lake

The concept behind Scales Plantation was born through Tab and Rob’s desire to share the sensational beauty of their home withthe rest of the world. The working sheep and cattle farm sits roughly 1000 feet above sea level where life on an upland farm is not always easy. Nevertheless, the breathtaking views over the North Lake Fells easily make up for all the hard work and long hours.

Environmental Policy

Tab and Rob are working hard to safeguard their little slice of Cumbria for future generations. With solar powered electricity, self composting loos and enthusiastic recycling, the green ethos at Scales Plantation is clearly visible. The family is involved in numerous environmental schemes. They have cleared acres of woodland to preserve and encourage wildlife breeding grounds and laid over 1km of hedgerow, planted over 2500 upland hardwoods and created seven ponds and wetland environments. They have also set aside 100 acres of moorland for heather regeneration to provide habitat for grouse.

squirrel

Wildlife

Scales Plantation is home to a variety of wildlife. The woodlands of the Lake District remain one of the few areas of the country where the red squirrel can still be found in the wild. Cumbria is rich in birdlife and over 200 bird species are recorded in Cumbria in any one year. Many visitors to the Lake District in recent years have shared in the excitement of seeing ospreys breeding in craggy woodland near Bassenthwaite Lake.

Getting there

Scales Farm, Berrier, Penrith, Cumbria, CA11 0XE

By car

Leave the M6 at junction 40, heading west on the A66 towards Keswick. Turn right off the A66 signposted Hutton Roof (at the Sportsman Inn). Take the next left, signposted Berrier, stay on this road for quite a long time (about 3 miles) and continue until you reach a crossroad. Turn right towards Newsham and Lamonby and continue up this road until you see a sign for Scales Plantation on the right.

By train

The nearest train station is Penrith. Taxis are available but may be expensive. The distance to Scales Plantation is around 12 miles.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.