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Skiddaw - Shepherd's hut in Cumbria, United Kingdom

Last cache: 11:37:41, Friday 20 October 2017

Scales Plantation

Suitable for children of all ages

Pets welcome

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

One of three beautiful Shepherd’s hut camps in a forest clearing with views of the Lake District...

In your own clearing at the edge of the woods you will find a camp with everything you need for an adventurous holiday of comfort. Not only are you going to be tucked away in your own corner of woodland but there will be the backdrop of the North Lake fells to gaze out to. Full size doubles with feather down 

Click here to see information for Big Group bookings

duvets and sheepskin rugs soften up your traditional shepherd’s hut which will keep you warm and cosy thanks to the wood burner. Tinker away in the kitchen, just a few steps from your hut, or take one of the most special baths of your life in this well designed forest shelter. There’s the opportunity to go even more rustic with a fire pit for campfire cookery. Groceries can be supplied by your hosts. Simply order before you get there from the list provided and get a delivery of local, seasonal produce to your camp.

Our guests say...

Our stay at Skiddaw was perfect, the shepherds hut was cosy and the kitchen really felt like a cabin in the woods with everything we needed to create our home for a few days. We lit the wood burner at night and cooked the food that we had pre ordered after exploring the National Park by day. With the sound of the rain and owls in the woods we felt that we were in our own mini wilderness.

04/09/2017

Louise

We stayed at Skiddaw in early May and had a brilliant time - Tabitha was lovely, very welcoming and on hand whenever we needed her. The camp was so peaceful and well looked after, the shepherds hut was very comfortable to sleep in and the main hut/bathroom was great!! Having a bath after a long days walking was brilliant and the fire in there was a great touch :) The location was perfect - away from the touristy areas, with great local pubs and access to brilliant walks. We couldn't recommend it more and desperate to go back!! Sarah-Beth, Michael and Higgins (the puggle).

01/05/2017

sarah-Beth

What a perfect getaway!! Exactly what we hoped for, beauty, nature, peace and serenity.

03/02/2017

Sarah

My stay at Scales Plantation in the Skiddaw hut was wonderful! The hosts were extremely kind and generous and the site was in a beautiful location. The views of the northern Lake District fells were breathtaking and the rural location enabled me to see an extraordinary night sky as well as heat owls in the surrounding woods during the night. The location was also extremely convenient for walks, hikes and was within a short and easy driving distance to both major Lake District towns of Penrith and Keswick. The accommodation was lovely with everything I needed provided. The bed was incredibly comfortable and the wood burner in the cabin kept me toasty and warm all through the night despite the below zero, freezing temperatures outside.

21/11/2016

Jodie

What a wonderful place! Tabitha was a brilliant host, giving us a lovely welcome basket on arrival. We had a couple of teething problems with the electric, but she sorted it out for us really quickly. The quality of the accommodation was excellent & in such a beautiful spot. We were lucky enough to see huge dragonflies at the pond, which was a real treat for the kids & we would often take the opportunity to go dragonfly spotting then head to the short path through the woods at the back of the pond (which was quickly dubbed 'fairy glen' by our girls) for a gentle stroll. Magical. We touched lucky with the weather too which was great as it meant lots of opportunity for the kids to play outside & for us to explore the local area. I would definitely take an OS map of the area next time though as there seemed to be lots of great public footpaths locally which we didn't get the chance to investigate this time round. The camp is very close to the track through to the other camps on site, so there was the occasional car passing by, but this never felt intrusive & most of the time we felt very secluded. Cannot recommend this place highly enough!

15/08/2016

Kate

We loved every minute of our stay,from the location which was picturesque and secluded,to the accommodation which was three separate buildings,a loo, spacious well equipped kitchen,bathroom with fantastic shower and bath and of course the cosy bedroom all include a wood burning stove !Our host Tab was very helpful and welcoming and answered any questions we had.Both my partner and I and our dog Joy thought it was fantastic.we are looking forward to our next visit.

21/03/2016

David

Such a lovely chilled weekend in the most amazing environment.

04/03/2016

Kerry

We had an absolutely fantastic long weekend in Skiddaw. The accomodation was super and the wood burners kept it toasty warm despite the howling gales and sleet outside! Such a peaceful location, really takes you away from the hustle and bustle of everyday life. Even our 9 month old son loved it and he saw his first wild deer which was amazing.

05/02/2016

Laura

Fantastic! Great location, well equipped. Tabitha gave us a warm welcome. The perfect relaxing break away from it all. Plenty of hot water for baths too!

19/10/2015

Sarah

All positive. Very special place: total seclusion but very helpful host who was nearby enough if anything had gone wrong. Cosy and warm, more mod cons than I'd expected. Would love to go back.

31/07/2015

Anna

This was our first experience of a Canopy & Stars type break and we thoroughly enjoyed it. Our children thought it was the best thing ever so that is always going to give it a winning start. We used the camp as a base for exploring the whole of the lake district but spent evenings either roasting marshmallows on the camp fire or attempting to cook on the log burning stove. It was a nice layout and, though there were other camps, these were so far away that you could believe we were the only people there. A very warm welcome was received from the owner and it was made clear that if we needed anything all we had to do was ask. A welcome basket with a variety of eggs, bacon and bread was a nice touch.

25/05/2015

Simon

We had a fabulous time the weather was perfect. I loved the fact that the girls could run about the camp while we were sitting having breakfast or a cuppa without having to worry about anything. It was great sitting about on a night watching the bats flying about and so nice to see so many stars. We are definitely booking up again.

22/05/2015

Aimee

It was one of our planned 'mini-moons' we are endeavouring to fit in this next 12 months following our wedding at the end of March. We love the outdoors and stylish rustic living, camping , walking, nature and fresh air in our beautiful native countryside.

24/04/2015

Julian

We had a fantastic stay at Skiddaw. I would have no hesitiation in returning or recommending to others. Tab was a great host. We are looking forward to out next Canopy & Stars holiday.

13/04/2015

Louise

Fantastic ! The kids and parents had a really great time. Accommodation was beautifully done , well looked after and spotlessly clean. beds were amazingly comfy - had best nights sleep in ages. Didn't want for anything - even had a cheese grantor. The pictures on website don't do it justice. Husband now wanting to install wood burner. Will use this place again .

06/03/2015

Claire

"Our stay at the site was brilliant! Everything we needed was provided and Tab greeted us with a hamper on extra provisions inc bacon and some duck and hen eggs. The fire's were also all pre-built which meant we could get warmer, quicker. Plenty of wood supplied to last the weekend and considering the time of year we used most of it up. The shepherds hut you sleep in was really warm with the fire on and a great cosy place to sleep. The kitchen was great and the hot water was instant almost. The area was beautiful and when we woke up to snow on the last day that was the tip of the iceberg! The whole area looked amazing!"

05/12/2014

Richard

"A princess visited the cold lands of the North  For a solo adventure away from her everyday life. During the day she climbed mountains that reached up into the clouds,  Dipped her toes into ice cold tarns whilst surrounded by mist  And rode her bike past curious sheep and hens along seemingly forgotten lanes. Occasionally chatting to new folk brought together by the call of the North. At night she built wood fires whilst listening to the owls whoo-whooing, then snuggled up with a book or gazed at the millions of stars.  A time of solitude, seclusion and quiet, to appreciate a slower and simpler pace of life, Until it was time to return to the warmer lands of the South. With a little bit of the North tucked in her heart"

21/11/2014

Judith

"Lovely setting being in a clearing all on our own - had 2 great campfires and enjoyed the woodburning stoves. Hut was cosy and comfortable!"

31/10/2014

Mandy

"We had an amazing time staying in one of the Shepherd's Huts - Tabitha welcomed us with a basket of goodies, including fresh eggs from her hens! Our forest clearing huts were extremely well equipped and were very warm and cosy. The children were in their element, exploring in the forest clearing, patiently waiting to have a campfire and helping Dad get the log burners going!  The fact it rained constantly didn't bother us at all.  Quality family time was spent playing cards and board games - no tv, mobile phone signal or internet connection enabled us to actually talk to each other - bliss!!  We will definitely be back, hopefully in warmer climes, however, this is the Lake District so you never know!!"

27/10/2014

Julie

"Loved it! The hosts were lovely and very helpful, the accommodation clean and well equipped, lots of wood and kindling supplied free and all fires set for lighting on arrival"

24/10/2014

Joanne

"A lovely, lovely break in a great location and novel accommodation! Even coped with the composting loos - a first for me. Cosy, cute and clean and a great place to relax without technology. Felt we reconnected as a family!"

10/10/2014

Deb

"It was brilliant! Everything we needed, facilities excellent, kids loved it - a real childhood memory created!"

15/09/2014

Kay

"We absolutely loved it. The accommodation was lovely everything you needed was there. we were so lucky with the weather dry and sunny all weekend but it wouldnt have mattered as the fires were great especially the campfire outside, we loved cooking over it whilst we all sat round. The dog especially loved sitting there.It was lovely to be greeted by the owner with a welcome basket with a few treats, they were very accommodating."

18/04/2014

Rachel

"Yes, we really enjoyed our stay. We arrived in a storm and once we got over the journey and mastered the wood-burning stoves we were very happy"

27/12/2013

Mandy

"We absolutely lovde it.  Getting back to the Shepherds hut to get the fire on the go, curl up with man and dog was as rewarding as climbing to the top of Helvelyn. The shepherd's hut was extremely clean and comfortable whilst feeling like you were sleeping under the stars in the forest."

05/12/2013

Pip

"We had a brilliant time, very relaxing. Best - The provisions and help provided by Tab; the wood burning stoves; the beds;  Worst - nothing."

28/10/2013

David

"Wonderful shepherds hut, really warm even in October. Location and surrounding area amazing!"

21/10/2013

Claire

"we really enjoyed our stay, the weather was quite rainy but accommodation was really warm and snuggly so rain didn't matter. The surrounding area was great with farm shops and amazing food in the local pubs, we just drove around a bit until found some great walks around the lakes, hills and surrounding country side. TOTES AMAZE!"

20/10/2013

Jodi

"It was extremely enjoyable. Tabitha our host was on hand at all times and very welcoming. The location was as described, very remote and tranquil - it was bliss. I'd say it was a unique and invigorating experience."

10/10/2013

Natalie

"We had a great time our almost 3 year old loved the campfire, sleeping in the shepherds wagon and feeding the ducks. We loved the warm welcome we got and the delicious breakfast basket, a real treat. Would definitely come back."

20/05/2013

Debbie

"Yes, it was amazing. The shepherds hut was so cute and comfy. The log cabin was wonderful and allowed me to cook up some great camping meals. The hot hot water was so nice, having a lovely shower is a real bonus!"

03/05/2013

Lucy

"From the very first minute we pulled up, the place had a really magical, secluded feel. The weather was bleak, but we knew that before even setting off, and the cozy well thought out layout more than made up for it. The place was amazing, we could have stayed a month. Tab was really laid back on the phone beforehand and made every effort to settle us in and see that we were familiar with everything on the site. Tab made prior reservations for a table at the Old Crown in Hesket Newmarket for our first night's evening meal, FANTASTIC!! Steve and Bev the hosts were superb, what a truly quaint, friendly local with amazing grub.They made us so welcome that were going back for seconds. And we're definitely looking forward to a longer stay at Scales when the weather is a little on the warmer side..  Huge thumbs up with a capital WOOHOOOOO!!!!!!"

02/02/2013

Jason

"A lovely holiday; the children both said they want to go back! The Sheperds Hut was surpprisingly warm and cosy despite there being snow on the hills on the Thursday morning. Tab gave fantastic service and the carved pumpkin lantern was a lovely touch for Halloween. We're already planning another stay."

29/10/2012

Michelle

"We loved it. We took our 3 year old and she loved sleeping in the hut and being in the great outdoors. Great location for exploring a beautiful part of the world. We received a warm welcome from Tabitha and the breakfast basket was a lovely touch."

02/07/2012

Nicola

"We had the most wonderful time - so much thought has gone into providing everything you could possibly need, and it's as glamorous as 'glamping' gets. Tab, the owner, is very kind and friendly and really goes out of her way to make sure you're happy. We loved it and wouldn't hesitate to go back. The weather was rubbish but even that added to the experience in a way - we spent a very cosy Sunday afternoon reading in the shepherd's hut, with the stove going and a cup of tea. The perfect antidote to city stress, and something I'm sure my children will remember for ever. And Daren will always remember the owl that came and watched over him at the camp fire!"

29/06/2012

Alison

"We had a wonderful time at Skiddaw.  Tabitha greeted us with a lovely welcome pack of fresh eggs and milk amongst other things, plus had collected our pre-ordered food from the local farmshop (which was all delicious).  The campsite was set up wonderfully and we particularly loved the wood burning stoves, and especially the one in the bathroom!  This made the place so cosy when the inevitable rain set in!"

18/06/2012

Jan

"We loved it - great setting and a lovely camp. The welcome basket was lovely and was a great base for lots of cycling. Best thing - being able to cook outdoors.  Can't wait to go back"

20/05/2012

Mark

"Had the best two nights sleep in months - so peaceful, cosy and comfy - and despite the heavy rain, warm and dry! We played Monopoly and Boggle, read books and went for walks - great to be a family without TV, computers and electronic games. We even had to talk to each other! Everything we needed was on hand - and it was quality camping at its best. It was lovely that it wasn't busy - a small enterprise leaving it peaceful and unhurried. We'll definitely be going back."

28/10/2011

John

"We had the most wonderful time! The camp was just perfect and really well designed. Fabulous facilities, amazing location & views, lots of little touches that made it really special. Tabatha was the most welcoming and friendly host. Absolute heaven on earth."

06/06/2011

Victoria

"The reception from our hosts was warm and welcoming and the welcome basket was a nice touch. We felt looked after while also being left in peace to enjoy the beautiful surroundings without interruption."

03/06/2011

Tamsin

"I don't want to tell my friends as then it will be too busy to book again!"

28/04/2011

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Book this place

Step 1: Select check-in date

Bookings begin on Mondays or Fridays

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Step 2: Select length of stay

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  • Shepherd's hut for 4

Step 3: Who's coming?

Any age

Not suitable for babies

No charge


Booking summary

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Please select your arrival date and length of stay before booking

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Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in time is 4pm
  • Check out time is 10:30am
  • The hut is powered by solar power or a 12 volt battery which can be used to charge phones and so on
  • There is no mains electricity
  • Each hut has a full size 4'6" x 6'2" double bed at one end and 2 single bunks at the other that can be adapted into a sofa
  • Sleeping arrangements
  • 1 double and 2 bunks.

Extra space available

Space for 2 pets no charge.

Kids & Pets

Children and pets both welcome, but please be careful of the resident sheep. Be aware there is only room for either 2 children OR just 1 baby. There's no room for a travel cot but a bed guard can be provided for the bottom bunk if the top bunk isn't in use. Please call +44 (0)117 204 7830 to enquire and book.

Cooking

  • Gas hobs
  • Wood-burning range oven
  • Fire pit & BBQ
  • Dining area
  • Utensils all provided
  • Gas-powered fridge

Washing

  • Bath with shower attachment is next to the hut in a private, enclosed unit
  • The bathroom also has a little wood-burning stove
  • Hairdryers cannot be used in any of the camps

Heating, lighting & bedding

  • All bed linen and towels provided
  • Lighting is provided either by solar power or a 12 volt battery
  • Each hut has a double bed at one end and removable bunk at the other that can be adapted into a sofa

Activities

Outdoor & active

keswick

The Lake District National Park is an adventure playground for all the explorers amongst you. The Ullswater and Skiddawareas have a range of outdoor activities available. Ullswater's attractions include the Ullswater Steamers which offer trips around the lake calling at Pooley Bridge, Glenridding, and Howtown.

For a real family treetop adventure, Go Ape! at Whinlatter Forest Park with zip wires, Tarzan swings and stunning views!

Mountain Bikes

At Scales Plantation, your hosts can arrange quality mountain bike hire and guided tours leaving the camps with Savvy Lake District Mountain Biking who can also provide all kit and equipment.

Whitehaven in the Northern Lakes is the starting point for the Coast to Coast Cycle Route with the 132 mile route running toSunderland on the East Coast. There are many cycle paths in the area with an extensive list of tried and tested routes available at Cumbrian Cycle Routes.

Air Experience

ullswater

Guests can book a gyroplane Air Experience with Roger Savage, one of the most experienced gyroplane pilots and instructors in the UK. An Air Experience can either be a flying lesson or a pleasure flight where you can sit back and enjoy the Lakes from above. This can leave from the farm but during lambing season take off and landing points will be a couple of miles down the road in Berrier. www.rogersavage.co.uk.

Rookin House

Rookin House Equestrian Centre has been established over 20 years and offers a wide range of options to suit all abilities. If riding is not your thing, there is always Quad biking, air rifle shooting, activity packages or 4×4 off-road driving.

Places to visit

Keswick

Keswick is situated between Skiddaw and Derwentwater and has become the major centre for tourism in the north lakes. Many visitors to Keswick come for the town's string of events including festivals dedicated to such things as beer, films and jazz. Cumberland Derwent Pencil Museum is situated in Keswick and is known for producing high quality brands of fine art pencils, thus making Derwent Pencils the first choice for artists around the world and the museum surely a must see for all pencil fans.

walks

Hesket Newmarket

Keswick Museum and Art Gallery is home to a collection of local history stretching back to Roman times and includes suchitems as the famous 500 year old cat, a penny farthing bicycle and a man trap. One of the prime exhibits is a set of musical stones which are made from the Skiddaw Slate, known as the Musical Stones of Skiddaw.

High Head Sculpture Valley in Ivegill offers the chance for a stroll through a natural woodland valley seeing large scale sculptures and ever changing exhibitions. There is also a traditional farmhouse tea room.

Cockermouth is home to both the Lakeland Sheep and Wool Centre and the renowned Woolfest.

Food & Drink

Eating & Drinking at Scales Plantation

the mill

Tab and Rob can arrange for a hamper of fresh local produce to be in the camp on arrival and will deliver groceries if needed. They'll send you a list of provisions prior to your arrival for you to order in advance, which will then be delivered to the camp.

Both Greystoke and Hesket Newmarket have a Post Office and shop.

Pubs & restaurants

The Mill Inn, Mungrisdale (2.5 miles). A beautiful 17th Century coaching inn in a striking location with the Glenderamakin River flowing below and the Lakeland fells above. The menu is based around traditional Cumbrian fayre with fine wines to accompany your meal. In summer you can relax in the beer garden beside the river, and in winter 

old crown

warm yourself by the open log fire.

The Boot and Shoe, Greystoke (6.5 miles). A 17th Century pub overlooking the green in a picturesque village. famous for Tarzan and the Gordon Richards Racing Stables. Homemade bar meals, local real ales and a roaring log fire.

The Old Crown, Hesket Newmarket (5 miles). Owned by a co-operative of more than one hundred local people and other supporters, all dedicated to maintaining the essential character of the pub. The Old Crown serves the very best real ales all brewed by the Hesket Newmarket Brewery which stands at the rear of the pub.

Meet your hosts

north lake

The concept behind Scales Plantation was born through Tab and Rob’s desire to share the sensational beauty of their home withthe rest of the world. The working sheep and cattle farm sits roughly 1000 feet above sea level where life on an upland farm is not always easy. Nevertheless, the breathtaking views over the North Lake Fells easily make up for all the hard work and long hours.

Environmental Policy

Tab and Rob are working hard to safeguard their little slice of Cumbria for future generations. With solar powered electricity, self composting loos and enthusiastic recycling, the green ethos at Scales Plantation is clearly visible. The family is involved in numerous environmental schemes. They have cleared acres of woodland to preserve and encourage wildlife breeding grounds and laid over 1km of hedgerow, planted over 2500 upland hardwoods and created seven ponds and wetland environments. They have also set aside 100 acres of moorland for heather regeneration to provide habitat for grouse.

squirrel

Wildlife

Scales Plantation is home to a variety of wildlife. The woodlands of the Lake District remain one of the few areas of the country where the red squirrel can still be found in the wild. Cumbria is rich in birdlife and over 200 bird species are recorded in Cumbria in any one year. Many visitors to the Lake District in recent years have shared in the excitement of seeing ospreys breeding in craggy woodland near Bassenthwaite Lake.

Getting there

Scales Farm, Berrier, Penrith, Cumbria, CA11 0XE

By car

Leave the M6 at junction 40, heading west on the A66 towards Keswick. Turn right off the A66 signposted Hutton Roof (at the Sportsman Inn). Take the next left, signposted Berrier, stay on this road for quite a long time (about 3 miles) and continue until you reach a crossroad. Turn right towards Newsham and Lamonby and continue up this road until you see a sign for Scales Plantation on the right.

By train

The nearest train station is Penrith. Taxis are available but may be expensive. The distance to Scales Plantation is around 12 miles.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.