The Ryedale
Derbyshire, United Kingdom
The Gathering
- Safari tent for 6 from £161 per night (read our low price promise)
- 1 king size room, 2 twin rooms
Suitable for children of all ages
Pets welcome
Children are very welcome - it's a paradise for them! Dogs and horses also welcome, but sorry no cats
Overview
*** The Ryedale is one of few wheelchair accessible glamping experiences in the UK***
The Gathering is a place that defines family holidays; bathing in waterfalls, hikes around the idyllic moorlands of the High Peak and bonfires by the stream. Paraffin lamps and wool-jacketed hot water bottles give you the comfort and tradition of an old Victorian Shooting Lodge, but with the excitement of sleeping under canvas, with stars above and Swaledale sheep below.
The wood-fired heater warms enough water to have a steaming roll top bath in half an hour and the bathroom has mains electricity and a full wet room for extra comfort. Still need to cosy up? Each tent has a fire cauldron and bbq and a private deck with comfy chairs or you can build a big bonfire down by the stream which can be easily accessed by wheelchair.
Kids love clambering up rocks to pick bilberries in the valley above the bluebell woods. Stiffer walks take you on to the Kinder plateau, with views out to the west coast on a clear day, and over the rolling Pennines to the North. To the south is the Iron Age hill fort of Mam Tor, with its caverns open to visitors below. Edale is the starting point for some of the best open-access walks in England and the official start of The Pennine Way. Corner Kirsty or Tommy for advice on suitability, but the meantime check out the ‘Activities’ tab to whet your hiker’s appetite.
Christmas & New Year bookings 23rd Dec - 28th Dec and 28th Dec - 3rd Jan - Two tents (sleep 6 in each), four shooting lodge rooms (sleep 2 in each), and one huge party barn - £3000. Please call to book!
Essentials
The important stuff
- Check in: 3:30 pm
- Check out: 10 am
- Please bring wellies
- Sleeping arrangements
- 1 king size room, 2 twin rooms
Extra space available
Space for 1 baby no charge. Cot, bedding, changing mat and high chair provided
Space for 2 pets from £25 per pet per stay for dogs (second dog welcome at no extra charge, horses welcome at £50 per day, please call to book)
Kids & Pets
Children are very welcome - it's a paradise for them! Dogs and horses also welcome, but sorry no cats
Cooking
- Private kitchen in tent with:
- Wood fired stove with hob and roasting oven
- Gas hob
- Gas Weber BBQ
- 90 lt igloo box with ice bricks
- Sink with hot water
Washing
- Private bathroom in tent with:
- Roll top bath with shower head
- Flushing loo
Heating, lighting & bedding
- Woodburner in living space
- Heated towel rail and electric lighting in bathroom
- Egyptian cotton bed linen and towels provided
- Lighting - paraffin lamps, candles, battery bulbs and nightlights
- Plug socket available for equipment charging
Entertainment
In the communal Gathering Barn:
- Extra charging points (no mobile signal)
- Large double-height party room with open fire for rainy days / family parties
- Fully equipped catering kitchen
- Dining room in stable stalls
- Shop and provisions store (local produce, frozen home made meals, drinks, games, maps and books about the area, local crafts)
- Children’s activity room with movie screen, arts and crafts supplies, board games
In tent:
- OS maps centred on The Gathering
- Walking maps for Edale and Hope Valley
- Peak District picture and guide books
- Novels written by local authors
- Board games (Monopoly, Scrabble, Twister, Bananagrams, cards)
- Paper and crayons
In pasture adhacent to the Kitchen Garden:
- Bumpy but mown cricket wicket (Baggles' Nemesis)
- Volleyball net
- Tyre swings
On the Rhododendron terrace by the stream:
- Large bonfire area with log seating for up to 15
Getting there
Grindslow House, Grindsbrook Booth, Edale, Hope Valley, S33 7ZD
Main road turn off: ///query.imprinted.weary
By train
Edale Station is less than 1 mile away and has direct lines from Sheffield and Manchester.
By bus
The nearest bus stop is less than a mile away - you can walk to The Gathering in 15 mins
By car
The Ryedale parking is 20 yards away from the tent with wheelchair access and parking for the other tents is about 150 yards away
From the North East, leave M1 southbound at junction 36, heading for North Sheffield from the roundabout. You are now just under one hour from The Gathering. At next roundabout take third exit onto A616 towards Manchester. After 7 miles turn left to Midhopestones and ‘The Mustard Pot’ pub. Follow that rural road for 20 minutes across Strines Moor until T-junction. Turn right down the hill. At reservoir traffic lights turn left over bridge and continue to Bamford village. At bottom of hill turn right at traffic lights by petrol station. Continue 3 miles to Hope. As you follow road around the right hand side of the church in Hope, turn right just after the Old Hall Inn. You are now on the Edale road. Follow this out of Hope for 5 miles until you come to Edale car park and just after it the main Edale village road on your right. Turn right and continue to the Nags Head pub. Just behind the pub, the road turns from tarmac to gravel – take this gravel road to the end and you will arrive at The Gathering. Our telephone number is 01433 670 203. There is no mobile reception once you enter the Edale valley, so turn it off and relax. NB in case of snow please call ahead as we will need to amend these instructions.
From the South East, leave M1 northbound at junction 29, heading for Chesterfield. You are 50 minutes from Edale at this point. As you enter Chesterfield take the third exit from the large roundabout, following the brown tourist signs for Chatsworth. Take first exit at next roundabout and then keep going straight through Chesterfield, still following Chatsworth signs. Follow A619 to Baslow. In Baslow village turn right at the roundabout by the church, to follow A623 towards Stockport. At traffic lights in Calver next to BP Petrol Station and SPAR shop, turn right. Follow road to Grindleford, and turn left just after the Mount Pleasant Garage, signposted Hathersage. At T-junction in Hathersage turn left and continue to Hope. As the road swings to the right of the church in Hope, turn right onto small Edale road just after the Old Hall Inn. Continue c. 6 miles until you come to Edale car park and just after it the main Edale village road on your right. Turn right and continue to the Nags Head pub. Just behind the pub, the road turns from tarmac to gravel – take this gravel road and you will arrive at The Gathering. Our telephone number is 01433 670 203. There is no mobile reception once you enter the Edale valley, so turn it off and relax. NB in case of snow please call ahead as we will need to amend these instructions.
From the South West, leave M5 northbound at Junction 15 for Stoke. You are now just over one hour from The Gathering. Follow signs for A50, Uttoxeter and Derby. This will bring you onto the dual carriageway A50 Stoke through-road, past the football stadium. Follow the dual carriageway for about 4 miles, looking for sign to LEEK A520 to the left. This takes you off the A50 to a roundabout by the Douglas Macmillan Hospice shop. Turn left at the roundabout and follow A520 to Leek. Beware multiple speed cameras! In Leek after golf course and Co-op Bank roundabout go uphill and then turn right at the traffic lights just after you’ve crested the hill. Go through town centre past war memorial traffic lights, then right at the next traffic lights following A53 for BUXTON. As you come into Buxton continue straight through all junctions until you come to a T-junction in front of the Palace Hotel. Take the road to the right that curls around the hotel, turning left at the next roundabout and past the railway station and ALDI store following signs for Manchester and Stockport A6. These take you straight over next roundabout, then left at 2nd roundabout under railway arches, and left again at 3rd roundabout. This takes you out through the golf course on the A6 towards Stockport. Continue through DOVE HOLES village, and at the roundabout at bottom of hill when you leave Dove Holes, turn right, following sign for Chesterfield. Up the hill to the Wanted Inn (half a mile or so) where you take the left turn with brown tourist sign to Blue John Mine and Castleton. Follow this road for c. 3 miles then swing left, ignoring the right hand turn for Castleton. The road swings back on itself, then as you head uphill with a small wood on your right, you’ll see a small sign for EDALE to the right, through the wood. This takes you over the pass into Edale Valley. Follow the road down and along the bottom of the valley until you reach the sign to the left for Edale station (there is a red telephone box on your right – another clue). Take the road to the left and continue straight ahead for 1 mile, continue past the Nags Head Pub and take the gravel track where the tarmac ends. This is the private drive for The Gathering. Our telephone number is 01433 670 203. There is no mobile reception once you enter the Edale valley, so turn it off and relax. NB in case of snow please call ahead as we will need to amend these instructions.
From the North West, leave M6 at junction 20A onto M56 towards Manchester. You are now just over one hour from The Gathering. From M56 exit at junction 6 Manchester Airport, following signs for WILMSLOW on A538. As you enter Wilmslow, the A538 crosses the railway tracks over a bridge. At next roundabout turn left onto A34. After a few hundred yards turn left at 2nd roundabout, then right at 3rd roundabout just after, onto Dean Row. After a few hundred yards cross the first roundabout, then left at 2nd roundabout by Shell petrol station. At next roundabout turn right. You are now on B5358. After two miles you pass some plant nurseries, then the road takes a sharp right. On that corner, you turn left, signposted Adlington Hall. Continue on that road straight over traffic light junction by the Legh Arms pub. Follow the country road up onto the moor until you get to Pott Shrigley, where you turn left by the church. Continue climbing until you get to T-junction on the summit. Turn left and continue into WHALEY BRIDGE. At traffic light junction turn left, go through main street and out the other side past Tesco. Turn right at roundabout onto A6. After 2 miles and another roundabout take exit left for Rushup, Edale and Castleton. Follow this road for 2miles until you see Edale turn to your left through a small wood. This takes you up over the pass into Edale Valley. Follow the road down and along the bottom of the valley until you reach the sign to the left for Edale station (there is a red telephone box on your right – another clue). Take the road to the left and continue straight ahead for 1 mile, continue past the Nags Head Pub and take the gravel track where the tarmac ends. This is the private drive for The Gathering. Our telephone number is 01433 670 203. There is no mobile reception once you enter the Edale valley, so turn it off and relax. NB in case of snow, please call ahead as will need to amend these instructions!
Food & Drink
At The Gathering
Breakfast hampers and barbecue boxes from award-winning local butcher can be arranged, please enquire and pre-order direct with the owners.
Pubs & Restaurants
The Hathersage Social Club - 20 mins by car, 10 mins by train - an eclectic, eccentric foodie heaven, with international cuisine from visiting chefs as well as awesome local produce and the odd dash to the ocean for lobster nights. Lucy and Simon run this as a passion – you need to book ahead and it is only open Thursday to Sunday. The brunches are legendary and the owners' French heritage will transport you to the continent
Chinley Old Hall Inn - 20 mins by car, 10 mins by train, 4 hours on foot! - A fine gastro pub and restaurant which is a fitting reward for a beautiful 4 hour walk from The Gathering, yet only a 10 minute return train ride. Great chef and wine list
The Nags Head and The Rambler Inn - a few hundred yards away - These are the two village pubs. The Nags Head is the official start of the Pennine Way and is a Ramblers’ haven. The Rambler Inn is good for food and has a nice garden with amazing views. Beers are generally good with guest ales throughout the year
Activities
At The Gathering
- Hang out in the Gathering Barn - play games and do arts and crafts.
- Play cricket on the "Baggles' Nemesis", play volleyball, play on the tyre swings
Outdoor & Active - Tom & Kirsty can give you a detailed guide on all activities below, but here is a taster of what's on offer
Walks, hikes, rambler, climbs and picnic spots:
Edale is the starting point for some of the best open-access walks in England and the official start of The Pennine Way. There are lots of lovely circular walks and some lower, flatter walks suitable for younger children, alongside some tough climbs and full day out yomps on the top of Kinder Plateau
There are some maps in your tent – if you would like any advice on routes and suitability please corner either Kirsty or Tommy to plan your day out. In the meantime here are some simple routes to get you started…
A Stroll from Edale to Ollerbrook Booth. Circular route. 10 minutes there and 15 minutes back! And very FLAT! Perfect for little ones with little legs and those in the mood for an evening stroll
Up the Nab and down to Ollerbrook and back via Nags Head Pub. Circular route. Allow an hour for grown-up legs. Nice safe walk on a stone path that gets your heart pumping on the climb up and delivers magnificent views of the village and valley below. Ends at the pub for a well-deserved drink
Up Grindsbrook and back to the village along the Pennine Way. Circular Route. Allow 40 minutes – or more if you head further upstream (some great pools and waterfalls to splash in and picnic spots in abundance). Having a picnic in the beautiful open moorland of Grindsbrook with kids building dams in the steam is one of life’s best moments. If the weather isn’t great for a picnic, tog up for wet weather and kids will enjoy leaping over the stream as you climb higher up Grindsbrook – a simple form of canyoning!
Up to Upper Booth and back on lower route. Circular Route. Allow 2.5 hours – a gently rolling walk half way up the valley and back along the bottom of the valley. A lovely afternoon/morning walk which is not too strenuous on the knees (i.e. you are not heading up the tops of the hills but gliding along the middle!). Head to the Rambler for supper or lunch on return
...and some bigger walks:
Around Kinder Plateau- Circular Route - 5 hours - Around Kinder from Grindsbrook and back down Jacob’s Ladder, passing through the incredible Woolpack Stones that inspired artists such as Henry Moore. Refer to map
Over Mam Tor to Castleton or along Mam Tor to Hope- One way return via taxi or train (or walk if feeling hardy!) - 2 hours - Head up Mam Tor (the big across the valley!) – from there you can drop down into Castleton (lots of pubs and cafes for lunch) or keep going along the spine and drop down Losehill to Hope (spa hotel Losehill or The Cheshire Cheese Pub for lunch). Then if the legs are too tired to return, jump on the train back to Edale (one stop from Hope) or call 2Nice taxis in Hope 01433 623427. Trains from Hope (allow 8 minutes journey time) at 14.41; 16.39; 17.39; 18.39; 19.39; 21.09; 23.13 (Sundays 13.40; 15.40; 16.40; 17.40; 18.41; 19.41; 22.40)
Mountain Biking
Edale is teeming with great mountain bike routes right from the village. Please see the maps in the tents for routes. We have a couple of spare bikes here if you haven’t brought your own.
Places to visit
On your doorstep...
The Moorland Centre - if you are new to the area and want to understand the moors, wildlife and management, kick off your visit here. Also if it is chucking it down it is all indoors and – with little children – can fill in a wet morning… walk to the centre, let them run around, then hit a café to recover!
Castles, caves and caverns - there are four show caves open to the public in and around Castleton: Peak Cavern, Speedwell Cavern, Treak Cliff Cavern and Blue John Mine; and Peveril Castle is definitely worth a visit
30 minute radius -
The Chestnut Centre - A good place to while away a couple of hours walking around the park on the trails and spotting otters, deer, owls and other wildlife. Good for all the family (babies can be pushed around the park). Mostly outdoors so if raining dress appropriately as very little indoor activities
The Plague Village, Eyam - Eyam is a fascinating place to visit and well-worth the 30 minutes’ drive – the small museum is filled with facts that will keep the kids intrigued
The Lido, Hathersage - a great pool for kids and grown-ups (lane swimming down one side) with a fabulous grassy area for lounging. Access to the café from the pool for hot drinks, icecreams and chips! Check the public swimming times with Tom and Kirsty before heading over. A fun day out with the kids is to take the train from Edale then 2 minutes’ walk to the pool, followed by a lazy brunch/lunch at the wonderful Hathersage Social Club (open Thurs – Sunday)
Ladybower Dam - The Three Reservoirs cycle trail - Set amid a landscape of moorland and vast reservoirs, this 18-mile (28.9km) cycle ride circumnavigates the Howden, Derwent and Ladybower reservoirs providing some spectacular views. Suitable as a family cycle-route or for the more energetic riders out there, this impressive location has something for everyone. This 18-mile (28.9km) loop has an undulating but almost continuously hard surface around its length and the paths have recently been improved. The northern edge is the most challenging. These trails are often busy at times with a mixture of cyclists, walkers and horse riders. Cycle hire Derwent- situated in the picturesque Derwent Valley; it is accessed from the A57. START: Fairholmes car park, grid ref: SK173893
Ladybower Fisheries - 13 miles of bank fishing available, with 15 fishing boats for hire
Chatsworth - a visit to Derbyshire without dropping into Chatsworth would be remiss. The children’s play area is incredible with an enormous sandpit and diggers and huge climbing areas. The farmyard allows you to interact with a wide variety of animals and if you are lucky you might catch lambing or the arrival of new piglets! You can pay just for the children’s area without having to buy tickets for the main house
Haddon Hall - a magical place to visit for grown-ups – although older children will be fascinated by the history of the place and incredible old kitchens!
Bakewell - If you like a Bakewell tart or pudding then drop by – but don’t make it a day out in itself… worth a nod if you are heading to Haddon Hall or Chatsworth
One hour radius -
- Gulliver's Kingdom
- Matlock Bath
- Ilam Park, Dovedale, Tissington and The White Peak
- Tissington and the Tissington Trial
- The Yorkshire Sculpture Park
- Harwick Hall
Meet your hosts
Meet Tom & Kirsty
Tom’s family have lived in Edale since 1640, and him and Kirsty took over the farm and shooting estate in 2009. Their dream is to create a wow location for people to come together to relax, to bond, and to be creative. They specialise in family gatherings and cultural retreats.
Tom worked for the Flying Doctors in Kenya for 7 years, and was inspired by safari experiences to establish the ambience and luxury of an African safari in this stunning place – probably the nearest ‘wilderness’ to London
Kirsty’s International Writers’ Retreat is in its 6th year, with tutors and students from the world over (www.wordtheatre.com)
About The Gathering
The Gathering is a private hideaway in one of the most visited national parks in the world – second only to Mt Fuji in Japan. Easily accessible by car (3 hrs from W. London) or train, you arrive and imagine yourself to be in the Scottish Highlands: tall gritstone crags lead up to the heather moorland of Kinder Scout from the pretty village of Edale, all quarried from the hills above. Edale is the official start of the Pennine Way and attracts hundreds of thousands of visitors each year, but at The Gathering you are blissfully unaware of their presence.
The farm itself was established as a shooting estate in the 1880s and the Victorian shooting lodge has hosted guests ever since, not just for grouse shooting but also for holidays and cultural retreats. The lower pasture holds a flock of hardy swaledale sheep and the moorland above is open to all.
The pretty stream of Grindsbrook is a favourite with children – clambering up rocks and waterfalls to pick bilberries in the valley above the bluebell woods. Stiffer walks take you on to the Kinder plateau, with views out to the west coast on a clear day, and over the rolling Pennines to the North. To the south is the Iron Age hill fort of Mam Tor, with its caverns open to visitors below.
Wildlife & Environment
Edale Moor sits on the southern end of the Kinder Plateau, a great Pennine gritstone bathelith that rises from the limestone dales to the South. The Gathering looks onto the Iron Age hill fort of Mam Tor, and is nestled in indigenous woodland along Grindsbrook, the peaty stream that brings beer-coloured water from the moorland above. A 100 m climb takes you onto the heather moorland, with awesome views, rare ground-nesting birds (curlew, plover, lapwing, red grouse), bilberries, and protected peat bogs – the largest natural peat store in Europe. Gritsone crags are home to a nesting pair of Peregrines as well as sparrowhawk and buzzard. Sheep roam without walls on these moorlands, and strange rock formations, weathered by the wind, jut out like Henry Moore sculptures. Edale is the official start of the 256 mile Pennine Way, which climbs the Pennine spine of Britain to Kirk Yetholm in Scotland. The valley is a destination not only for walkers, but also for paragliders, mountain bikers, artists, photographers and writers. Wordsworth wrote of the beauty of Grindsbrook; Lord Byron is an ancestor of Tom’s and wrote of the splendour of the surrounding area of Derbyshire.
Our guests say...
Tommy and his staff were very friendly and welcomed us like we were part of their farm. From the moment we arrived the setting/location of our stay we found breathtaking; it exceeded our expectations. Our children who are 3 and 4 were ecstatic and completely overjoyed as we had not told them where we were taking them. Kirsty and Tommy have thought about every little detail to make our stay as comfortable as possible while were there and it saddened me to leave as we fell in love with the location. We will definitely be booking to go back again for longer. There are also an abundance of locations to venture out to on the doorstep so we very rarely needed our car. I definitely recommend walking down towards the picnic area along the stream to paddle. This is truly breathtaking. Tommy and Kirsty have a rare little piece of heaven and I feel very lucky to have experienced it and our children have definitely made some of their best childhood memories during our stay here. We celebrated our eldest daughter's birthday here and Canopy and Stars sent her a surprise gift which really made her day. Thank you Canopy and Stars x
15/08/2016Sabrina
An absolute diamond in the rough - almost literally! This is a place where the longer you stay, the harder it becomes to remember what regular life is like. Without a doubt, this will be a place of laughter, love and memories, all while surrounded by a landscape only the Peak District delivers.
18/12/2015Nada, Canopy & Stars
Love this place? Tell everyone!
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:-
- you have read these Agency Terms & Conditions and agree to be bound by them;
- you consent to our use of your information in accordance with our Privacy Policy;
and
- you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.
2.3 Owner’s General Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
2.3.4 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.
2.4 Owner’s General Amendment Charges:
2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.
2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.
4. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
5. Pricing
Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.
6. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
7. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
8. Pets
Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.
9. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.
10. Visa, passport and health requirements.
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.
11. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.
12. Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.
14. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.
15. Your Responsibilities
Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances.
16. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
17. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
18. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
Tommy and his staff were very friendly and welcomed us like we were part of their farm. From the moment we arrived the setting/location of our stay we found breathtaking; it exceeded our expectations. Our children who are 3 and 4 were ecstatic and completely overjoyed as we had not told them where we were taking them. Kirsty and Tommy have thought about every little detail to make our stay as comfortable as possible while were there and it saddened me to leave as we fell in love with the location. We will definitely be booking to go back again for longer. There are also an abundance of locations to venture out to on the doorstep so we very rarely needed our car. I definitely recommend walking down towards the picnic area along the stream to paddle. This is truly breathtaking. Tommy and Kirsty have a rare little piece of heaven and I feel very lucky to have experienced it and our children have definitely made some of their best childhood memories during our stay here. We celebrated our eldest daughter's birthday here and Canopy and Stars sent her a surprise gift which really made her day. Thank you Canopy and Stars x
15/08/2016