It looks like you're using an old web browser that we no longer support, so some parts of the site may not work as well as they should and you won't be able to make a booking. Please update your browser (view more details) to make sure you get the best experience.

We're sorry, earlier versions of Internet Explorer have become too unsafe to use, and we can not allow them access to the secure part of our website. We highly recommend switching to a much more secure & modern browser such as the latest versions of any of the following, Opera, Safari (Apple users),  FirefoxChrome, Internet Explorer (11 or above).

Menu
Moonbeam-from-below
Moonbeam Yurt
double-bed-cropped
Interior-of-Moonbeam
Hot-tub-at-Moonbeam
Moonbeam-Yurt-exterior-cropped
living-space-cropped
kitchen-cropped
View-from-Moonbeam
Layout-of-site-including-ca
Path-to-Hot-Tub
View-from-Potting-Shed
Moonbeam-in-trees-landscape

Moonbeam Yurt - Devon, United Kingdom

Last cache: 17:06:06, Sunday 19 November 2017

Honeyside Down

Not suitable for children

Not suitable for pets

A charming and cosy yurt for two, with free use of the hot tub, and a heritage railway up the hill

A yurt on the edge of town - unusual, and great if you’re looking for a little less adventure than the wild woods. In the garden of Yvette's slate-clad Victorian house, there’s a wooden deck supporting a cosy, sophisticated yurt, furnished in tasteful, neutral colours and handmade from local oak and ash in Devon. Cushions, rugs, blankets and reindeer skins cover the bed and floors - a perfect nest! - and the separate and spacious Potting Shed a few metres away across the drive conceals a bathroom and swish kitchen. Beyond the Potting Shed and the pretty, yet natural, garden, there’s a great view out to the trees, woods, and rooftops of the town of Okehampton. Survey it all from your wooden deck, or from the delicious warmth of the open-use Canadian cedar wood hot tub for just you and guests at the nearby Bird Box and self-catering property. 

Gallery owner and environmental artist Yvette is a natural host, and invites you to get creative with the sketchbooks and pastels provided. She's also full of tips on favourite walks, pubs and things to do nearby: head up the hill to the heritage railway for a Devonshire cream tea, or a steam train trip. And five minutes’ walk away is the youth hostel, where you can hire bikes, book active adventures outdoors, or begin a walk along the old tram way to Dartmoor. Venture out onto the moors, but return to restful civilisation...

Our guests say...

Our stay was amazing! The yurt was better than the pictures. The kitchen and bath room well equipt so no need to worry about forgetting everything and the close to the yurt. We went away to celebrate our anniversary and my partners 30th and it was perfect! A great location. So much to do right on the door step especially if you're active and love a good hike/bike ride and sceneries to die for.

14/09/2017

Gemma

Myself and my partner Steve had a fantastic Valentines break. On our arrival we had a lovely warm hearted welcome from Yvette! From the sizzeling fires to the bubbling hot tub the Yurt has been a romantic cozy get away for us both. With so much in Okehampton we can't wait to come back again next year. Thank you so much!

13/02/2017

Jessica Rose

We had the most wonderful stay in Moonbeam Yurt. Everything was utterly perfect from the moment we arrived. The lovely Chris had stuck around beyond her hours to welcome us and show us the ropes and was on hand throughout the weekend if we needed anything. We had a weekend of lazy lie-ins, many hot tub dips, cycling trips, pub walks and evenings by the wood burner. The recommendation of Dartmoor Inn was great as we had a lovely Sunday lunch there. We found the locals all incredibly friendly. The Granite Way cycle path was a great way to spend the first day, with multiple pub-stop opportunities on the way and bike rental from the hostel was easy. We did see other guests from afar but it usually felt like we had the place to ourselves. A totally tranquil, romantic and relaxing holiday!

16/09/2016

Emily

Had a wonderful peaceful n relaxing stay. Being able to be out n close to nature but also close to town. Hosts very welcoming and friendly there if we needed anything. Had cosy nights in by the fire. Very relaxing n tranquil a very peaceful break.

19/08/2016

Laura

The Yurt was amazing, clean,welcoming and warm. The owner was extremely friendly and helpful. Well situated for exploring Dartmoor and having adventures. We recommend this site for others looking for adventures in the southwest.

03/05/2016

Chris

Absolutely incredible. After a long drive Yvette was the most wonderful person to meet on arrival and she was very helpful throughout, (giving us advise on things to do and places to go, which we did and they did not disappoint). The yurt and adjoining kitchen/shower room were immaculate and well decorated. So cosy. A comfortable and lovely place to stay. It pained us to leave!!!

15/04/2016

Ciara

It was amazing. Perfect location, friendly and welcoming host and the accommodation was more than we had hoped for.

28/03/2016

Lauren

Our stay at the moonbeam yurt was perfect. The yurt can only be described as cosy, the log burning fire was wonderful and the bed was so comfortable. The hot tub was well used by us, it was cold and rainy so this was a perfect way to warm up! The cabin with the kitchen and bathroom is well stocked with everything you need. We had a slight problem with the water but after speaking to Yvette it was resolved instantly. Yvette is a wonderful host who makes you feel at home and leaves you to do your own thing but always is around with a recommendation or a helping hand! Thanks to Chris, Yvette's brilliant cleaner who made the yurt and cabin spotless for us and welcomed us! Thank you both for a wonderful stay!

19/02/2016

Lisa

We had a wonderfully relaxing 3 night stay in Moonbeam yurt. The yurt and the potting shed have both been thoughtfully & lovingly designed and felt super cosy. It was cold and rainy while we were there but the yurt quickly heats up with the burner lit and the electric blanket on the bed is lovely and more than takes the chill off. The hot tub was definitely the real winner though. So lovely to wallow in hot water with crisp cool air on your face, day or night! Yvette made us feel very welcome and we had a truly memorable time.

28/01/2016

Holly

We had a magical break away from London. We both live and work in the city so to escape to the countryside felt like a huge wait of our shoulders. You notice things like the air being cleaner! It was magic

31/12/2015

Jason

We had a lovely stay in Moonbeam Yurt. Yvette gave us a lovely warm welcome, having the wood burner roaring when we arrived. The facilities in the potting shed were just what you needed. Small kitchen where we were able to cook ourselves bacon for breakfast and nice big shower with the hot tub right outside. It rained a lot during our stay and was blowing a gale but it was so cosy inside with the wood burner and candlelight and we still tried out the hot tub despite the weather. We found some great local places to eat and had a couple of fun day trips out - would be nice to explore the area a bit more when the weather perks up.

12/11/2015

Lorraine

We had such an amazing holiday.. Moonbeam was such a beautiful and romantic place to stay and yvette made us feel very welcome.. Thank you

25/08/2015

Sharon

We enjoyed our stay in the moonbeam yurt, it was just as cozy as it looks in the pictures. The woodburner was fantastic and kept us toasty as it rained for most of our stay. The area was lovely and there were more pubs than we had time to try, it was not as touristy as I had thought but there's still lots to explore. We can highly recommend a horse ride at Cholwell farm stables, fantastic instructors that catered for all levels and beautiful views of Dartmoor. Our kitchen and bathroom had everything we needed and we even managed to cook a roast lamb in the little oven. We found out during our stay that the hot tub is shared with guests of the bird box which is on the same site, although hidden away, which can be a bit awkward if they use it as it's right next to the moonbeams kitchen. You can book a private dip through Yvette but we felt this was not made clear on the website. The hot tub was lovely though, especially in the evening when the stars were out.

22/08/2015

Lucy

our stay in the moonbeam yurt was lovely definatly something different. we wanted to have a hoilday in the UK this year and it didn't disapoint. Yvette has made a wonderful little getaway I loved all the little touches, the singer dressing table was stunning. I love having a wood burner in the yurt it reminded me of my grandparents house which made me feel at home. I would definatly recommand it to my friends, if you are not going to do the activities they have in okehampton i would reccomand having your car. We went to lydford gorge, tavistock and padstod in cornwall as day trips. It was lovely to have a relaxing place to come back to the hot tub is great but we didn't use it much as we liked sitting and lazing in the yurt with the fire and our books. This place is one of the best places I have stay and brings new meaning to the world of camping. I was so happy that we decided to do something a little different.

03/08/2015

Gemma

It was fantastic! The yurt and the shower / kitchen were immaculate and beautifully done out. The yurt was set in a beautiful wooded garden, perfectly positioned for Dartmoor and North Cornwall. Yvette was a great host.

19/06/2015

Chloe

Our stay in the moonbeam was amazing, fantastic hospitality from owner yvette. Would highly recommend to family and friends and most definitely be returning again soon.

09/06/2015

Kay

Absolutely fantastic break from life! Spent 2 days lying around in our private hottub overlooking the beautiful countryside. The Yurt was luxurious and made you feel like you were in another world. Was made to feel very welcome, felt like we had been there many times before.

24/03/2015

Jennifer

Everything was perfect for our "get away from it all" break. Accommodation was spotless and very comfy. Yvette was a perfect host too. Hot tub was relaxing and wood burner was toasty with plenty of logs available. Overall 100% and we will be back

09/03/2015

Lynda

Amazing in everyday. Yvette was warm and welcoming. Beautiful place, hot tub was gorgeous. Flowers, chocs and wine on arrival and the hot tub and log burner were already ready to go. Very lovely stay and the yurt was stunning

27/02/2015

Joanna

We stayed here for our first anniversary and it was magical. Yvette has created the perfect haven with beautiful touches that make it really special. From the wine, chocolates and candlelight on arrival to the glorious hot tub, it all felt simply wonderful. The surrounding area is fantastic., Okehampton town centre is a short walk with lots of places to eat and drink, and the rest of Devon is all reachable in the car. We would not hesitate to stay here again, maybe next time we will try the Bird box!

06/02/2015

Lucy

"It was wonderfully relaxing!  Yvette was very welcoming. The yurt was very warm and cosy, we would definitely recommend it"

16/12/2014

Kelly

"Yvette was very welcoming. Shame about the weather as it rained a lot during our stay but it did make the yurt very cosy and with the wood burning fire and lots of candles. Hot tub was a great addition although it was out of order for one of our three nights which was a shame. I'd recommend the yurt experience to others although Oakhampton is a very sleepy town! It was a good base to travel to Exeter and the Cornwall coast from though"

13/10/2014

Kim

"Absolutely adored it! Just what we needed, to relax In a hot tub and then go back to a cosy yurt with a roaring fire... Enjoyed a meal in Exeter aswell, only 30mins away! Thanks again."

28/03/2014

Emma

"We had an incredible stay. The yurt was something else, decorated lovely with fantastic little touches like the little tea lights dotted around, the fresh flowers, the reindeer skins and my personal favourite the heated sheet. It was so homely and welcoming. Loved the places Yvette recommended in the welcome pack."

02/01/2014

Olivia

"Had the perfect 3 nights away, was just what me and my boyfriend where looking for. After a long stressful year it was amazing to just be able to chill out in front of a warm fire and take a morning dip in the hot tub. Everything and more that we were looking for."

15/11/2013

Stacy

"It was exceptional, the yurt was incredibly well designed as was the location and the owner"

12/11/2013

Mark

Not what you're looking for? Search...


Want to know a bit more about glamping? Read about...



Book this place

Step 1: Select check-in date

Bookings at Moonbeam can start on any day for a minimum of three nights.

Key:

x Check-in

x Unavailable

Step 2: Select length of stay

You're booking…

  • Yurt for 2

Step 3: Who's coming?

Not suitable for children

Not suitable for babies

Not suitable for pets


Booking summary

Check-in:
No dates selected
Check-out:
No dates selected
Price:
Select your dates first!

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

Love this place? Tell everyone!

Essentials

The important stuff

  • Check in: from 5pm
  • Check out: 11am-12noon
  • Moonbeam is on a wooden terrace in the garden of a large Victorian house, so is not at all isolated - guests park immediately below the yurt and you may hear some noise from the local park and school
  • For a special occasion, romantic welcome packages available. £35 Silver - Champagne on ice, chocolates and flowers or £45 Gold - Champagne on ice, chocolates and roses. These are arranged directly with the owner (and paid for) after booking
  • You have your own private parking spot along the lane outside the entrance to the yurt
  • Mobile phone signal. No WiFi
  • Sleeping arrangements
  • One double bed

Cooking

  • Private kitchen in the Potting Shed 20m away with fridge, sink, hobs and cooker, toaster and kettle

Washing

  • Private bathroom (hot, gas-powered shower, WC, basin) in the Potting Shed 20m away

Heating, lighting & bedding

  • All linen and towels are provided
  • Electric lighting and plug sockets are available

Entertainment

  • High-quality art materials including sketchbooks, pencils and pastels are provided for getting creative
IMG_0812 2

A shared on-site, open-use Cedar wood hot tub is located under a large oak tree beside the Potting Shed (the private kitchen & loo for Moonbeam Yurt) in the top garden, so you may see guests wandering past from time to time. The hot tub can be used by guests staying in all spaces (The Bird Box, Moonbeam Yurt and the self-catering property). It is available to use 24 hours a day (as long as it's free!) - please chat to Yvette if you would like to book a private session. 

Activities

At Honeyside Down

Walks and cycle trails head virtually straight from your door through beautiful Devon woodland, and you can reach Dartmoor in a very short time by following the old tram way, a popular walk through fields and meadows, to the river and then up onto the moor.

A shared on-site, open-use Cedar wood hot tub is located under a large oak tree beside the Potting Shed (the private kitchen & loo for Moonbeam Yurt) in the top garden, so you may see guests wandering past from time to time. The hot tub can be used by guests staying in all spaces (The Bird Box, Moonbeam Yurt, Humble Bee and the self-catering property). It is available to use 24 hours a day (as long as it's free!) - please chat to Yvette if you would like to book a private session. 

A fully-qualified and friendly masseuse is available to visit for a full back and body massage, or a hot stone or deep tissue aromatherapy, for £45 per hour

Places to visit

The railway station itself offers occasional steam train trips and has some of the best home made cooking in the area, from full English breakfasts and lovely afternoon teas including Devon cream teas. 

Okehampton town centre has plenty to offer with its farmer’s market, 3 super markets including Waitrose, a lovely cinema, art gallery, auction rooms and unusually high amount of small independent shops including health food shops, butchers, farm shops and great clothes shops. There are some lovely places to eat outside street cafes and pubs. You are in the middle of Devon, meaning north and south coastlines with their splendid beaches are within reach, Cornwall is close, and there's lots to do whether you choose to stay put or to go exploring far and wide.

Outdoors and active

Just 3 minutes walk away is Adventure Okehampton with 20 or so fantastically different activities from horse riding to canoeing, maintain biking, river gorging, caving and river rafting. Next door is the old Okehampton railway station, with steam trains and bike hire at the start of the granite way cycle path that leads very smoothly and gently all the way to Tavistock beside and along the old railway line.

Food & Drink

At Honeyside Down

There will always be a bottle of wine waiting for you. Depending on your arrival time you may also be welcomed with a homemade cream tea.
For a very special occasion Yvette offers a silver or gold welcome package which you can arrange with her directly (any pay for) after booking:

£35 Silver
Champagne on ice, chocolates and flowers
£45 Gold
Champagne on ice, chocolates and roses

Local shops

The nearest shop for basics is a 10 minute walk. There are independent shops and delis, a Waitrose, a weekly farmers market, and plenty of pubs, cafes and takeaways in Okehampton if you don't fancy cooking.

Places to eat

Yvette can recommend her favourite pubs, including some gems out of town, listed in your welcome pack. Visit traditional inns unchanged in 30 years, places with delicious pub food and real local ales. 

The Dartmoor Inn just outside Okehampton is a recommended Sawday's pub: 'Gilded mirrors and Zoffany-clad chairs make a glamorous contrast to the windswept moors. Squeeze into the bar for a Dartmoor Best.'

Meet your hosts

Yvette is a warm and lovely gallery owner and environmental artist who has lived in her dream house at 129 Station Road for several years. She studied environmental art at the Royal College and says, "all my work grows out of the experience of specific spaces, allowing the locations to dictate size, design, and theme." Designing Moonbeam, The Bird Box and Humble Bee has been a real treat and all nestle nicely into the landscape.

She also has a small art gallery in town, showcasing the work of up to 50 different artists and designers exhibiting at one time: painters, printmakers, photographers, textile designers, jewellers, potters, and glass workers, woodworkers and sculptors all find a space for their work here, and are mostly local but with some well-chosen pieces from outside the South West. Pop in for a browse, and if something tempts you, Yvette will give you 10% off the first thing you buy! 

Wildlife & Environment

Deer have been known to graze the undergrowth of the bottom garden and a very active fox lives nearby! There are squirrels by the dozen and an array of colourful and vocal birds from wrens to woodpeckers, robins to chaffinches. At night it's quite normal to hear the hoot of owls.

Oakhampton is on the edge of Dartmoor National Park with wild, open moorlands, deep river valleys, forests, wetlands and dramatic tors. An area with a rich history and rare wildlife. 

Getting there

129 Honeyside Down, Station Road, Okehampton EX20 1EH

***Please give Yvette a call an hour before you arrive so she can prepare for your arrival!***

By car

From the centre of Okehampton, Honeyside Down is no more than a 5-minute drive. Take George St, between Natwest Bank and the White Heart Hotel. Then take the 3rd right up Station Road (clearly marked). Take the first left, at a junction with a memorial. Continue up the hill for approximately 400 yards. You will come to green railings on your right and a track to the left, marked 129 on a pole. Take this track until you get to a fork to the left and right of the big house covered in slates. Take bottom track marked private drive (right fork) and continue along the track to the far end of this large house. At the far end of the slate covered property you will find 129 Station Road and your accommodation. Once in front of this slated house park up in the large gravel parking area and Yvette will meet you here. 

Parking is a minutes' walk from The Bird Box and Humble Bee in the main car park. Moonbeam has its own private parking spot along the lane outside the entrance to the yurt.

By train

Honeyside Down is just below Okehampton Station which runs very occasional heritage train journeys - this is a great activity and a lovely place to visit but not very practical for 'getting here'. You will need to reach Exeter by train. Buses run between the centre of Okehampton and Exeter around 4 times per day, and Yvette can pick you up from town after 5pm given prior notice. Otherwise, it's quite a steep ten-minute walk. 

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.