Jake's Place
Devon, United Kingdom
The Brake
- Cabin for 4 from £130 per night (read our low price promise)
- 1 double, 2 bunks
Suitable for children of all ages
Pets welcome
Children are very welcome at Jake's Place. It's also fine to bring one well-behaved dog (and a dog bed!), but please be reminded that there are no walks from the door and the nearest walking routes are only accessible by car
Overview
In a leafy corner of Devon, down a winding path through the shrubs round the back of owners Nick & Dolly’s house, is the soothing space of Jake’s Place. It’s the sort of place, all soft wood, openness and light, that makes you instantly kick off your shoes and walk around barefoot. You can easily spend your time here idling in the main space, with the wood burner, the sofa and a good book on the go. There is a separate double bedroom with views to the sea from your bed, and a bunk room off the open plan kitchen dining area. Outside on the deck you’ll find the bbq and across the garden is your private wood-fired sauna, to ease any tension the calming cabin and the big bathtub haven’t already worked their magic on.
The whole space is decorated with colour, flair and the souvenirs of Nick and Dolly’s extensive travels. They’re close by if you need local tips or have any questions, but will leave you to settle into the peaceful spot with nothing more than a possible visit from the cat. They can also arrange courses in art or woodwork, or join your neighbours from Jackson's Cabin on a Monday in summer and use the outdoor cob oven to make smoky pizzas. Further afield you’ll find miles of coastal paths and trails through stunning Dartmoor, as well as great surfing at Bantham beach, quiet sands at the less accessible Lannacombe and wonderful views at Mattiscombe. If you’ve worked up an appetite and the pizza oven or bbq don’t tempt you, then take your pick of the many local pubs and restaurants serving everything from fine cuisine to simple, hearty food by the fireside.
Essentials
The important stuff
- Check in is 4pm
- Check out is at 10am
- Please bring: a torch, wellies, hand, bath and beach towels, slippers, wet weather gear, a dog bed if you're bringing a furry friend
- At night, the flashing light of Start Point lighthouse can be seen from the main living area
- You are not isolated here – your hosts live next door and it is possible to hear the road in the distance
- There is a private wood-burning sauna in the garden. Please note that you must be shown how to light the sauna before use. Extra wood available at £6 per bag
- Sleeping arrangements
- 1 double, 2 bunks
Extra space available
Space for 1 baby no charge. a cot can be provided for infants up to 6 months old only.
Space for 1 pet from £15 per pet per stay Please keep dogs off the furniture!
Kids & Pets
Children are very welcome at Jake's Place. It's also fine to bring one well-behaved dog (and a dog bed!), but please be reminded that there are no walks from the door and the nearest walking routes are only accessible by car
Cooking
- Electric oven and 4-ring induction hob
- Toaster
- All kitchen utensils - pots, pans etc - are provided, along with crockery for 4
- Sink with taps, tea towels, washing up things etc
- Fridge with small freezer compartment
- BBQ - please bring your own coal
Washing
- Flushing loo and shower room
- Separate bath open to bunk/living area with curtain
Heating, lighting & bedding
- Woodburner in kitchen/living space
- We will unfortunately no longer be able to supply wood for the wood burners in the cabins for the duration of your stay. However, between the 1st October 2020 and 30th April 2021 we will leave wood for your first fire. If you wish us to light the fire prior to your arrival please let us know what time you will arrive. Additional wood can be purchased from local petrol stations
- Radiator in bedroom controlled by woodburner in owner's house
- Bed linen, duvets, pillows and bath mat provided - please bring towels
- The space has electric lights and power points
- A cot and high chair can be provided for your baby
Entertainment
- Chessboard
- Cards, board games, books
- Outdoor games – croquet set and swing ball
- Radio
- No TV
- No WiFi
Getting there
The Brake, Wadstray, Blackawton, Totnes, Devon TQ9 7DE
By bus
The nearest bus station is Totnes. The nearest bus stop is Woodlands Leisure Centre a ¼ of a mile away from which pick ups are free of charge if arranged in advance.
By train
The nearest train station is Totnes which is approx. a 15/20 minute drive away. Pick ups can be arranged in advance at a charge of £10.
By car
Take the A38 south from Exeter, or north from Plymouth. Then take the A384 exit toward A381 - Buckfastleigh / Totnes / Dartmouth / Kingsbridge. Turn left on to the A384. At the roundabout in Dartington, take the 1st exit onto A385. At the first set of traffic lights turn right on to the A381, signed to Dartmouth. Follow this road for 6 miles. At the petrol station turn left on to the A3122, signed to Dartmouth. Drive past Woodlands Leisure Park and Dartmouth Country Club and the turning for Strete, Torcross and Blackawton - DO NOT TAKE THIS TURNING! Our driveway is the next (sharp!) turning on the right into the woods, so take it slow once you've passed the Strete/Torcross/Blackawton turning, especially as the entrance is also quite steep. Each space has a designated parking space and it's not far to walk to Jackson's Cabin and Jake's Place from here.
Food & Drink
At The Brake
Both spaces at The Brake are self-catering though a Riverford box – organic vegetable, fruit or meat or all three with their organic milk – can be arranged, at an extra cost.
The Bakehouse currently holds a pizza night every Monday from 6pm during the summer only where all guests can gather around the fire and table, make pizzas together, share stories and get to know one another. All you need to bring is a bottle of something to drink, Nick and Dolly will provide the rest.
Shops
Garden Time Nursery, a quarter of a mile away, has a farm shop for basics but it is not safe to walk along the main road to get there so stop off on your way! Otherwise there are supermarkets in Dartmouth, about a 10-minute drive away.
Pubs & restaurants
Brace yourself...there are so many lovely pubs and places to eat locally it would be hard to pick just a few! However, we advise doing just that and not trying to visit them all...
Within 5 miles
The George Inn, Blackawton
The Maltsters Arms - Tuckenhay
The Watermans Arms - Tuckenhay
The Venus Café - Blackpool Sands, Strete
The Laughing Monk Restaurant - Strete
The King’s Arms Seafood and Wine - Strete
The Tower Inn - Slapton
Fingals Hotel Restaurant - Dittisham
Anchorstone Café - Dittisham
Pubs & restaurants within 10 miles
Cranks Restaurant - Dartington
The Fortescue Arms - East Allington
Pubs, cafes & restaurants in Totnes (9 miles away)
Rumours
The Royal Seven Stars Hotel
Waterside Bistro
The Brioche Café Bistro
The White Hart Bar and Restaurant
The Venus Café
La Fourchette
Willow Vegetarian Restaurant
Tangerine Tree Café
Fat Lemons Café
The Barrel House
Pubs, restaurants & cafes in Dartmouth (4 miles away)
Rockfish Seafood and Chips
Anzac Street Bistro
Kendricks Restaurant
Spice Bazaar
Dartmouth Apprentice
Café Alf Resco
The Angel Dartmouth
River Restaurant
The Cherub Pub
Activities
Outdoors & active
Jackson's Cabin and Jake's Place have many great walks nearby. There are no walks from the door, but just 5 minutes by car will take you to fantastic locations with many miles of footpaths to explore. You're also very well placed indeed for beaches, from those suitable for surfing – Bantham Beach is 20 mins away – to those reserved for determined walkers who arrive on foot – Lannacombe is rugged and unspoilt, Mattiscombe has tremendous views. Blackpool Sands is popular with families - perhaps because of its organic café-restaurant and a beach shop that doesn't miss a trick. You’ll find keen fishermen down on Slapton Bay frequently and barbecues on the shore. As well as miles of coastal walks, Dartmoor, one of the most stunning parts of England, is just 40 minutes away. The River Dart Country Park is great for outdoor pursuits from rock climbing to kayaking. For those looking to do some serious climbing on the moors you can get in touch with the Rock Centre in Newton Abbot for lessons and advice. And for those who enjoy a bit of golf the Dartmouth Golf and Country Club is close. Or why not view Dartmoor from an epic zip wire or leap off a Tarzan Swing at Go Ape! Haldon Forest?
Places to visit
The South Hams is riddled with interesting little villages and fun days out. Here are just a few ideas of very individual, and beautiful, places to visit...
Totnes, a beautiful bohemian medieval market town
Dartmouth, on the edge of the river Dart estuary
Kingsbridge, a small fishing town on the river Avon
Kingswear, a stunning town opposite Dartmouth on the Dart estuary
Dittisham, a quaint village and idyllic haven on the river Dart
Rainy days
We know there are sometimes days when looks a bit grey out. So we suggest...
Woodlands Leisure Centre
Swimming at Dartmouth Golf and Country ClubPaignton Zoo
Arranging some art time in the studio or workshop
Arranging a cooking day in the cob kitchen
Courses & classes
You can learn a lot from a stay at The Brake. There is the opportunity to book a Creative Being program that incorporates all the different opportunities for learning provided by this small plot of land.Nick & Dolly will be running various courses and classes throughout the season – please enquire for details. Dolly says, "The foundation upon which we are creating our programs is the awareness that it is our hands that connect and allow us to express the natural creativity innate within us all. We will be facilitating these through the use of the studio, the workshop, the cob oven, the garden and, of course, nature." 'Make at The Brake' Days – suitable for 2 people or a family of 3-4 (min 8 years old) Spend some time in The Workshop with experienced wood-smith Nick making your own personal knife or a simple greenwood stool. Greenwood involves creating a piece from the raw materials of branches or logs. If art's more your thing then try out The Studio with Dolly exploring mark making using a variety of art materials, instruments and techniques to create a series of abstract paintings and/or cards. Half day finishing at lunchtime is £80, a whole day is £200 which includes lunch (prices are for the whole family/group). You might want to mix things up and spend half a day in The Workshop and half a day in The Studio. Just ask Nick and Dolly for more info and to book.
Meet your hosts
Nick, an experienced wood-smith, and Dolly, an artist, are resourceful and inspirational, living their ideal existence at their own pace here in the woods. Nick has been a furniture designer/maker for the last 25 years. He has always dried his own wood in his woodshed and uses local hardwoods and naturally fallen trees wherever possible. He built the cabin himself, and fitted out the interior using reclaimed wood, and artefacts from Mexico such as the copper sink in the bathroom.
He uses traditional and green woodworking skills to help and teach people to create their own furniture in his fully fitted workshop.Dolly paints portraits and landscapes. She is also a cook, and cooks and facilitates on the core programs at Embercombe, a centre for environmental change and inspiration outside Exeter. She runs workshops from her studio known as The Creative Being Workshops which are central to the programs that she and Nick are developing (see Courses & Classes on the 'Activities' tab).
They used to live in Mexico, where two of their three children were born, and developed a love of the land, and of working with their hands, that planted the dream to one day have a patch of earth to call their own. Now they do, and seem determined to make the most of it! Nick is a carpentry expert and has his own green woodworking workshop in a glade in the wood. They weave trips to the wood-fired sauna and the baking of their own bread, and plenty of laughter and conversation seamlessly into their daily life. They say, "Small, Slow and Simple is the basis of everything we do," but in this they're too modest.
There are big ideas here at The Brake, and they seem to lead to huge satisfaction and contentment, miles away from all the dashing about that's far too common in the modern world. The core of The Brake is the original 1909 bungalow, which Nick & Dolly have extended and embellished, while trying to remain true to it in style. Around it an apple orchard has grown up, a pond teeming with life has been dug, and the beech trees which surround it seem to protect it from any outside interference.
Wildlife & environment
The Brake is on the edge of an Area of Outstanding Natural Beauty. Views look out towards Start Point Lighthouse and the sea. There is also a vegetable garden – help with this is always welcome!
Our guests say...
This is a lovely place, built by the owners. It's so comfy and homely - surrounded by wood, with so many thoughtful touches. A lovely bath, comfy beds and fabulous bedlinen. The wood burner heats the whole place incredibly quickly. It has a beautiful view, and is a short drive to amazing coastal walks and the River Dart, so very well placed. It's a lovely place and will definitely go back.
03/11/2020Abigail
We had a lovely and relaxing stay with welcoming hosts and wonderful cat called Tom. The house was full of character which we crave when we go away and this was full of it, beautifully built and decorated. Set in a lovely, peaceful location with beautiful views from the end of the garden it was perfect for us. Although the owners live on site you wouldn’t know anyone else was there once you are in the house. We took full use of the sauna and outside shower and the girls loved the bunk beds and chess set. Wood burner was super efficient and easy to work and the highlight for our girls was Tom the cat who was very friendly and was happy to be picked up and sit by the fire with our children, he even came and knocked at the door! Nick was a lovely host who was friendly and a pleasure to chat too. We’d really recommend this place to couples or with two small children and would happily visit again.
19/10/2020Sophia
Best place we have been to using Canopy and Stars. Incredibly relaxing, beautifully built getaway. Having a private sauna was amazing, and we loved having a wood burner. There is a cat unlike any I have known, he is so ridiculously friendly and calming, having him around was like therapy in itself! The owners are kind and welcoming, it's a stunning area. What more do you want? We'll certainly return.
12/10/2020Daniel
Absolutely loved the cabin, was even better than we expected. Felt so cosy and homely, especially with the log burner going and relaxing after a long walk on the coast, will definitely book again, is a perfect place to explore from and a great place to kick back and chill. Was a nice touch that the stove was lit for us when we arrived too. The cat was funny too, made himself very at home on the couch
02/10/2020Jonathan
This is a gorgeous little gem of a place. It was a heavenly hideaway and is so well designed. Nick was a warm, friendly and interesting host and it was wonderful to stay in his well-designed and crafted cabin. The bedroom for the kids was fantastic and the bath was lovely. We felt like we had total privacy and it was very relaxing. The gardens up to Jake's Place were also beautiful.
25/09/2020Jo
Love this place? Tell everyone!
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
This is a lovely place, built by the owners. It's so comfy and homely - surrounded by wood, with so many thoughtful touches. A lovely bath, comfy beds and fabulous bedlinen. The wood burner heats the whole place incredibly quickly. It has a beautiful view, and is a short drive to amazing coastal walks and the River Dart, so very well placed. It's a lovely place and will definitely go back.
03/11/2020