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Poppet - nominated for The Sawdays Awards
Crafty Camping the Movie
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Poppet the Yurt - Dorset, United Kingdom

Last cache: 21:06:43, Wednesday 18 July 2018

Crafty Camping

Not suitable for children

Not suitable for pets

A yurt in a woodland village perfect for a Christmas party...


Crafty Camping is the perfect place for a quiet, relaxing break: just for grown-ups, but filled with fun and originality. Set in a pocket of leafy woodland, each space is entirely private, so you really feel in the midst of nature. 

Click here to see information for Big Group bookings

Poppet, an 18ft yurt, is filled with the products of Guy's inventive work. The natural timbers of the bed and the headboard are matched with tree trunk side tables and the yurt is furnished with soft furs and warm blankets alongside the woodburner and candle lanterns to make the yurt a cosy burrow in the woods. 

Poppet has its own tree shower - plumbed in for piping hot water, and with eco toiletries provided - plus a separate en suite loo and basin. The peaceful spot has a hammock and a woodland dining table - a fantastic place to serve up some leafy salads with whatever you grill on your barbecue. If you venture along the lit wooden walkways, you'll reach the shared sauna yurt, games yurt and the communal kitchen with pizza oven (logs, kindling and pizza dough are all for sale).

Crafty Camping is a magical place where you can do as much or as little as you please. Try your hand at green woodworking, spoon and bowl carving or lathe turning with Guy and the team, then return fired with creativity to your own little camp. (See Things to Do for more information including taster courses on weekdays.)

Low season (Nov-March): Crafty Camping is open during winter and Guy has taken every care to ensure your comfort. Reindeer skin rugs and down bedding plus electric blankets and heated towel rails will all keep you toasty whatever the weather. In extreme conditions the water pipes in your en suite may freeze, but this is rare. The hardier central showers, loo block and the sauna yurt will stay open whatever the weather.  


The important stuff

  • Check in is from 3pm
  • Check out is at 11am
  • You'll receive a separate booking confirmation email with a pre-arrival pack from the Owner. It's important you make sure you've received this and bring it with you
  • Crafty Camping is a grown-up site so we're sorry, kids can't be accommodated 
  • Pets cannot be accommodated due to wildlife and to preserve the tranquility of the site
  • The woodland is a peaceful place; please be considerate of other guests and keep noise to a minimum (no radios, etc). 
  • Please remove shoes/boots in the tents, on the doormat area at the entrance
  • Please extinguish (or shut down) all fires when you are leaving them unattended
  • Fishing is only permissible with a valid rod license, available in the local post office. You MUST keep anything you catch, to avoid potential harm from wounded fish thrown back and there is a charge of £3 per fish caught. 
  • Please don’t use the course tools and equipment without supervision
  • Sleeping arrangements
  • 1 double


  • BBQ tool kit and firelighters for your private use at the hut
  • Full use of the Woodland Kitchen which has a gas oven & hobs, all utensils, cutlery and crockery etc.
  • Firewood (a starter pack will be provided and more is available on site)
  • Kelly Kettle
  • Pizza oven: pizza dough, kindling and dry wood are stocked in the site shop
  • Cider bar: the honesty bar stocks a variety of delicious local ciders 
  • Free Clipper tea, coffee, hot chocolate and Dorset Cereals in the Woodland Kitchen
  • The big Woodland Kitchen has gas hobs, oven, all kitchen utensils you could possibly need
  • Washing-up sink and hand-washing sink
  • Recycling, compost and landfill dustbins


  • Private flushing loo and hot, powerful shower in your private en suite. The safari shower is screened, but open to the trees above!
  • All biodegradable washing up liquid, shower soap and shampoo & conditioner provided. If you are bringing your own, please choose biodegradable products.

Heating, lighting & bedding

Wood burning stove for heating only

Electric blankets and heated towel rails

All linen and towels are provided for the double bed, along with big duvets and extra blankets 

All spaces have electric uplights behind the headboard as well as candle lanterns 


  • The shared sauna yurt is always available (you don't have to book)
  • The large central yurt has sofas, board games and books for all to share
  • There is wifi in the Woodland Kitchen area 
  • Bike hire and electric bike hire can be arranged with a local company - info provided on booking
  • Green woodworking ‘have a go’ sessions start at £35pp for a two hour lesson, suitable for anybody
  • Crafty Camping shop takes credit/debit cards and stocks: Local ciders, dough and kindling for the pizza oven, local charcoal for BBQ and pizza oven, Zippo lighters, head torches, excellent Opinel pen knives and various craft tools

Getting there

Crafty Camping, Woodland Workshop, Yonder Hill, Holditch, Dorset TA20 4NL

DO NOT USE SATNAV -  it is very easy to get very lost in the tiny local lanes. It is essential that you follow the pre arrival instructions

Click here to download a PDF of the most up-to-date driving directions, or you may end up in the wrong place! You'll also receive detailed arrival information from Guy at Crafty Camping via email ahead of your stay - please bring this with you. If you haven't received it, please get in touch on 01172 047830.

You don't need to let the Owner know your arrival time. You can arrive any time after 3pm and come and go as you please as it is a self check-in - simply follow your pre-arrival info sent by the Owner. There is a duty phone number if there is a problem.


By train

Southwest Trains run hourly services from Waterloo to Axminster. Local taxis from the station: Payne's Premier Travel 01297 35895 or try Mat on 07736642738, there are rarely taxis waiting at Axminster station and therefore pre-booking is essential.

Food & Drink

Pizza, Cider and Riverford veg at Crafty Camping
pizza oven

There's a generous cupboardful of Clipper Teas and Dorset Cereals for you to help yourselves, or pop into the Woodland Kitchen at any time of day for a cup of coffee or a hot chocolate. All you need bring is a pint of milk. 

Each space has a fire pit and barbecue for outdoor cooking experiments, and there's a large BBQ in the Woodland Kitchen. Crafty Camping's clay pizza oven can't be beaten. Kindling and logs for the oven and frozen pizza dough to put in it are always available to buy. 

There is a small honesty shop onsite with many varieties of local cider, and locally-made charcoal for your barbecue as well as the pizza dough.

You can fish for dinner (if you have a rod and license) in the lake, which is stocked with rainbow trout. Bring a lemon and some fresh herbs, and tether a bottle of white in the water to chill while you rustle up a fireside feast.

You can pick up more provisions at the local Thorncombe Village Shop, just 2 miles away, which sells local produce, with a small deli counter.

Tatworth Spar and Post office, 2.7 miles away, open 7 days a week: 7am - 9pm (8am-9pm Sundays).

There are various supermarkets in Chard, Axminster, Lyme Regis and Bridport. Bridport also has an excellent street market every Wednesday and Saturday.

Pubs & Restaurants

Crafty Camping will send a list of recommended local restaurants with your pre-arrival information pack.

The River Cottage Canteen & Deli in Axminster is popular, showcasing the best of the South West. All food and drink served is local and organic, reflecting founder Hugh Fearnley-Whittingstall's commitment to seriously good, honest food .

The Tytherligh Arms, the closest and best local pub, serves great food and ale and is particularly recommend for exceptional Sunday lunches - 2.2 miles down Holditch Lane from the woods. Booking essential as very popular with locals. 

The Bottle Inn, Marshwood - recently reopened, much to our delight and famous for their world nettle eating championships... An extensive selection of guest ales and particularly recommended for Friday nights when the 'curry bus' parks up in their car park, for eat in or take away delicious home made curries. Worth getting there early as this is also very popular with locals.  Sandwiches only at other times.

There are many pubs, restaurants and local producers in nearby Lyme Regis, Bridport and Beaminster. Just a couple...

The Bull Hotel, Bridport

Hix Oyster & Fish House, Lyme Regis 01297 446910 Famous for its excellent British seafood, this small yet very well-known restaurant overlooks Lyme Regis harbour and is a must for the local Dorset crab.


At Crafty Camping

The peace of the woodland and privacy of each space is the biggest attraction at Crafty Camping. You can spend a few days just soaking up the woodland atmosphere, firing up the pizza oven or hanging out in the communal yurt. The woodland sauna-in-a-yurt is shared between all spaces too. 

Out and about

Crafty Camping is close to the Jurassic Coast and the pebble beach at Lyme Regis - many guests don't realise just how close! There's lots to explore in and around Bridport and Lyme Regis.

Green Woodcraft Courses in The Woodland Workshop


You can spend your time lounging by the lake and napping in your amazing space, but there are some courses to get involved in if you fancy trying your hand at some ancient crafts. Courses at Crafty Camping range from large group courses to private tuition or 'Have a Go' tester courses. The dates of the following are listed here.


“Spatula Making’, “shrink pot making” or “Whittling and Knife Care”. 2 hour sessions, available any weekday, 10.00 a.m - 12.00 or 2.00 p.m - 4.00 p.m.
£42 per head. Minimum 2 participants, maximum 4.

Longer courses of between one and 3 days can be booked for any available weekday including bowl carving, green woodworking and pole lathing, spoon carving, "make a chair from a tree" or coracle making. There is a minimum of two participants and a maximum of four - pre-booking is essential as course dates get booked up very early.

More information is available here

Meet your hosts

Guy Mallinson

Crafty Camping

The camp came about as a way of allowing people to enjoy the woodland and to demonstrate both that sustainability could be fun and that fun could be had sustainably! The result is the peaceful splendour of the woodland village called Crafty Camping.

Owner Guy Mallinson originally trained as a cabinetmaker and has years of experience in working with wood. He has brought his skillshome to this very special woodland in west Dorset, where he and his team run courses in all types of practical woodcraft under the parachute canopy of the Woodland Workshop. He was the 'Wood Mentor' and the woods the venue for the BBC Mastercrafts series and has been featured in a number of other tv series subsequently. 

The Woodland Workshop lies in an Area of Outstanding Natural Beauty in Dorset, close to the Jurassic Coast. The wood, formerly derelict, has been maintained by Guy and the team for the past three years. As Guy says, "a well-managed woodland is a perfect sustainable resource."

What is Green Woodworking?

Green woodworking means both green as in 'unseasoned wood' and green as in environmentally preferable to the alternatives. It offers the opportunity to see the whole process from start to finish - from log to end product. Being unseasoned, it is soft and easy to work with hand tools and working this way offers a unique insight into the properties of wood. It also ensures anyone can do it!

The hand craft techniques and the types of wooden equipment we teach and use are both ancient, as well as being dust free andquiet. Guests have use of all the high quality tools required, sharpened prior to each course. Green wood is also affordable and readily available. The scale of the timber that is extracted for the good management of a woodland is too small for economical conversion into planks. The timber that we use would be otherwise destined for the log pile and has little or no commercial value apart from being cut into firewood. However, the species of tree that we use are the beautiful hardwoods that any other cabinetmaker would routinely use in fine furniture.

gypsy flower

When using green wood the logs are cleft (split along the grain) rather than sawn and so we are working much more with the nature of the wood. As a result of this cleaving process, the grain runs along the length of the piece whereas a sawn piece of wood will usually have the grain running diagonally across it. This 'cross grain' is a weak point. This means that pieces made using green woodworking techniques are stronger than mass produced counterparts. What's more, because the wood is worked to shape before it dries, there isn't the tension build-up found in the drying of large sawn boards of dry timber. For this reason green woodwork has less tendency to split and crack as it is drying and we explain how to use the drying process to your advantage.

You'll find green woodworking processes relatively straightforward: the basic techniques can be picked up very quickly by everyone - even those with little or no experience, including children. This means that everyone - including complete beginners - goes away from one of our courses with a finished product to be proud of. Having said that, experienced cabinetmakers also gain a great deal of satisfaction and insight from learning about this specialist area of woodworking.

  • Overview

Our guests say...

Fantastic, lovely facilities, clean washing facilities with an outdoor twist! Comfortable bed, beautiful yurt, gorgeous setting, enough privacy even though you knew others were nearby. Loved the communal kitchen area. In fact we fell in love with the site



Rob and I stayed in Poppet the Yurt for two nights mid June. It is hard to express how wonderful the whole experience was. We arrived on one of the hottest days in June so the shady green woodland tree canopy was so welcome. The yurt was super clean and perfectly furnished with an amazingly comfortable bed. The field kitchen which was a short but beautiful walk away was well kitted out with complimentary teas and coffee and a great range of Dorset cereals. Even although the weather was super hot we still managed to fire up the wood fired pizza oven and cook ourselves a moderately edible pizza (more practice required!!). We ate one night in the local pub which was fantastic. A short spatula making course which was held in the outdoor workshop was one of my highlights. So many sightings of beautiful woodland birds and insects were enjoyed throughout our stay. I cannot think of a better place to visit for some real peace and quiet and to commune with nature. Absolutely stunning.



It was the most wonderfully relaxing and spiritual holiday. We had such a lovely and tranquil time. The batteries were truly recharged.



We had the most amazing stay with you! The whole experience was so peaceful and relaxing. The yurt was very cosy and everything we needed was there for us. We absolutely loved the outside shower and decking area which added to the amazing experience as well as being able to see stars at night whilst around the campfire. The shared kitchen was excellent and was stocked with everything we needed. The entire site was incredibly clean and tidy - there was nothing that was out of place and that made it feel even more comfortable. In the yurt the electric blankets and cosy bed made a great nights sleep. Overall we had a fantastic time and can't wait to go back!



We had a brilliant time. The yurt was a fabulous mixture of high-tec (electric towel rail and electric bed blanket) and low-tec log fire heating, candle lighting. Superb range of cooking equipment and facilities especially suited to the outdoor experience.



It was fantastic! The surroundings were beautiful and the attention to detail made this place perfect. We had a wonderful time and felt so relaxed during our stay. It was such a magical place....



"Had an absolutely amazing time in a wilderness paradise! Had a complimentary upgrade to poppet the yurt and had a perfect stay and will definitely be coming again!"



"We had a wonderful time there - it was really well set up and truly tranquil! The general set up of the glampsite was excellent and brilliantly informal/non-fussy. The worst thing was going back to 'real life' at the end."



"Loved all of it- want to go again before the year is out ! Best: sleeping in fresh air  Worst: nothing."



"Loved it. Totally laid back, lovely spot, comfortable, interesting, fun!"



"It was the most comfortable, relaxing, and civilised way possible to have a wonderful 'other-worldly' experience. We camp & we glamp but this is absolute top-end of the latter."


Phil & Mandy

"It was a completely new experience and has ruined normal camping! Love the shower and the bed was very comfy...Peace and the shower were fab. Nothing was bad."



"It was lovely - really quiet and tranquil with perfect surroundings"



"Yes, we thoroughly enjoyed ourselves. We were met by Dudley,owners dog, who escorted us down to the site. The weather was great and the site amazing. Guy has put a lot of thought into producing a most relaxing site, where everything is a stones throw away. The accommodation (Yurt) was lovely. The outdoor shower was a wonderful experience. Cooked on the BBQ every evening. The field kitchen is a fantastic idea. We used it a couple of times and chatted with the other glampers."



"I really enjoyed the small and private site. Everybody was well spread out so it was very quiet. The communal kitchen was brilliant for getting a quick cup of tea particularly as it was cold. It also had everything you needed from cutlery to cups and a pizza oven. I loved not having to trek to the toilet in the dark as we had our own and outdoor shower. After debating whether to use it due to the freezing temperatures, we braved it and found it was much warmer in it than out. I loved the setting it was really close to a number of places. We visited the local area, Cornwall and Bath. Despite the cold we had a lovely weekend."



"I really had the best glamping (so much more relaxed than camping) break ever. I booked this as a surprise birthday (50th) for my partner. We go camping (glamping) regularly and I thought this was just what we would love, and I'm so glad I did as we did love it. The company was excellent (that's me); location: although a little remote, I WOULD SAY IT'S ROMANTIC. Showers were absolutely amazing, definitely a must. We were really lucky on our stay as we were the only ones there. The best bit was seeing the look on my partner's face (and probably mine the first time I saw the walk down), and the worst bit is knowing you have to pack up and go home after having the most chilled and relaxed time ever. If you don't try this, you have missed something very special. I must also mention Guy, the owner, who was made sure our stay was something to remember; a big thank you Guy."



"It was perfect! We loved every bit of the site, facilities, atmosphere! And we got engaged while we were there :-)"



"I spent the time with my lovely sister.  We were the only ones on the site for the whole of the week end. Guy popped in a couple of times to see that all was well with us. The outdoor shower was fantastic. We sat out on the decking until late at night, drinking hot chocolate and looking up at an amazing sky full of stars.  The facilities are amazing, even though it poured with rain all day Sunday, we had an amazing experience together in the woods. We are hoping to go back again next year."



"The best thing was the quality of the accommodation and the fabulous setting of the yurt. The common kitchen and communal lounge were exemplary - just a wonderful woodland remote country location."



"The setting was beautiful, and the carriage exquisitely decorated. A very romantic place to escape to.  Best thing - size and comfort of the yurt and the terrific surroundings.  The worst thing was having to leave!"



"The woodland site was quiet (except for the owls) and had everything we needed - so very relaxing. The outdoor shower, kitchen and other facilities were excellent. Coming back to work ive realised how good it was to be away from all the technology and to try my hand at some woodland crafts."



"Craft Camping experience was fantastic. We were secluded enough to feel isolated from the real world, but close enough to local towns and villages to buy the necessary provisions. The camp site was very well designed and the shared outdoor kitchen was amazing. The outdoor shower has to be used to be fully appreciated, and we made sure we used it as much as possible!"



"Yes we loved our stay! It was a place that we never knew existed and will go back in many years to come. It was truely amazing, the location, the set up and most of all the outside shower!"



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  • Yurt for 2

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Not suitable for children

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Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions

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+44 (0)117 204 7830

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Booking Terms

Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;


  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.


The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.


1. Booking and payments


1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).


1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email ( Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.


1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.


1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.


1.5 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.


2. Cancellation and Amendment by You


2.1 Any cancellation or amendment request must be sent to us by email ( and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.


2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  


2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.


2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.


2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 


2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.


2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.


2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.


Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.


3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.


4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.


5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.


6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;


(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;


(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.


7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.


9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.


10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.


11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.


12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.


13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.


14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.


15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 


16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.


17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.


18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.