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the coach at Camping Coach, Dorset
The whole set up at Camping Coach, Dorset
The saloon at Camping Coach, Dorset
Inside the van at Camping Coach, Dorset
Panels at Camping Coach, Dorset
Looking saloon to kitchen at Camping Coach, Dorset
Van with benches at Camping Coach, Dorset
Saloon evening with bed at Camping Coach, Dorset
The van with the beds made up, Camping Coach, Dorset
From across the field at  Camping Coach, Dorset

Camping Coach - Train carriage in Dorset, United Kingdom

Last cache: 19:29:26, Monday 15 January 2018

High Cross Camping Coach

Suitable for children aged 5 and over

Pets welcome

Children over 5 yrs are welcome, pets welcome by arrangement only

A truly first class train carriage and a living van spare room in a cottage garden in the heart of the rolling downs of Dorset

The quirky train carriage gleams inside and out as if it has just rolled out of the station for the first time. As you turn the chunky brass handle on the door of this ancient London Brighton & South Coast Railway carriage, you climb aboard into another era. The rich mahogany panelling takes you back in time to the glory days of rail travel. Once inside, there are the original fittings (luggage racks, rounded windows, leather straps and brasswork), but the tradition gives way slightly in the presence of a fully equipped kitchen and adjoining loo and shower at one end.  In the main saloon there is a long bench seat that converts into a double bed and at the other end there is a wonderful antique French stove to keep you warm. Of course, you could spend your days in the living van a few steps from the coach, which is gaily decorated and equally comfortable. The van's seating can also convert into two single beds (ideal for children), so you can sleep four people in the whole camp together and then invite each other over for tea!

There are pubs and restaurants, markets and teashops where you can explore the area's varied produce. You're a fossil's throw from the Jurassic Coast for some lovely beach walks and surrounded by endless fields and hills. 

Our guests say...

Stayed for a long weekend in September. Beautiful location and idyllic quiet setting. Loved the Camping Coach, especially the cute little kitchen and the wooden carriage to sleep in at night. Marion & Charles very pleasant and helpful. Eddie our dog loved it too!

15/09/2017

Karen

As railway enthusiasts this short break was just perfect. Staying in the camping coach was unique and thoroughly enjoyable. The owners were very welcoming and we appreciated the time they took to see we had everything we needed and showed us photos and explained about the obviously detailed work needed for the restoration of all the carriages they had, including the one we stayed in.

08/09/2017

Julie

We all had an absolutely amazing stay.

21/08/2017

Tracy

Absolutely loved our stay here. The place is delightful and the owner is a lovely lady. Would definitely recommend a visit.

07/08/2017

Ben

We had a wonderful few days away in the Dorset countryside. Our host, Marion left the Camping Coach all ready for us including flowers and a wonder 'slab' of Victoria sponge cake.

23/11/2016

Miss A

We stayed for a weekend, Friday to Monday. It was lovely, clean, gorgeous Nik naks, comfortable beds, quiet gorgeous surroundings and a lovely host, Marion who was very helpful and friendly.

28/10/2016

nikki

We had a wonderful time. It was clean, comfy and cozy. Girls loved the sheppards hut.

24/10/2016

Lindsey

A beautiful location, the camping coach was perfect with everything we needed. The owners were close by and gave us a warm welcome but were not intrusive at all.

12/08/2016

Julie

The accommodation was absolutely perfect: the train carriage is beautiful and very well-equipped and the hut was an extra bonus and very much enjoyed by my ten-year-old as her own private space. Beautiful setting overlooking a field, and the hosts were lovely, and despite the Camping Coach being close to the owners' house, we didn't see at all overlooked. Wonderful. Could have stayed a lot longer!

29/07/2016

Melanie

Fabulous! A well kitted-out and comfortable camping coach in a beautiful location.

10/06/2016

Mary

It was so restful and to wake with the bleating of lambs and the squarks of pheasants was so wonderful. The coach was brilliant and had everything we needed. Ray felt as if he had returned to being a scout when lighting the coal burner - which is difficult at 67! The burner kept us cosily warm most of the night.

16/03/2016

Jenny

A very cozy carriage beautifully transformed into a holiday retreat. Helpful and friendly owners. Thoroughly enjoyed our stay

18/12/2015

Rosemary

A wonderful location, lovely hosts, really friendly and helpful. Very relaxing, fabulous break!

07/08/2015

Janice

Lovely weekend in the Camping coach. Friendly host family made us very welcome. Good location.

31/07/2015

Beckie

Lovely coach, helpful owners.

24/07/2015

R

When we arrived we were greeted by Marion and shown around the very comfortable and beautifully restored railway carriage. It is in a wonderfully peaceful location and there is even a pub within a 45minute walk, perfect for an evening drink or supper if you do not want to make the most of the well equipped kitchen in the Carriage. It was a very relaxing couple of days away from it all.

22/07/2015

Jane

It was superb. Accomodation was delightful and a warm welcome from host, including homemade scones and milk in the fridge which was thoughtful for 1st night. She also shared her knowledge of local area. I would be very happy to recommend the place

20/07/2015

Sue

We arrived around 7pm on a Friday evening after a terrible journey from London and pouring rain. We couldn't have had a better greeting. Not only were our hosts charming and helpful, but the Camping Coach itself was simply beautiful. We had picked up fish and chips locally as we arrived and thoroughly enjoyed laying the beautifully polished table and enjoying our meal and a chilled bottle of wine looking out at the stunning scenery. From then on the whole weekend was fantastic. The Camping Coach had everything one could need and every detail inside has been beautifully and sympathetically restored or added, the bed was beautifully comfortable, the countryside amazing and the nearby towns charming. All in all a super place to stay.

12/06/2015

Alison

This was a very good break for the two of us. The Railway carriage is in a beautiful, peaceful, rural situation at the edge of the village of Netherbury. It is lovingly restored and has all the facilities needed for a comfortable holday. We aren't railway enthusiasts particularly but it was a really "different", interesting place to stay in. We didn't need to light the fire as there is a small electric heater and it was quite warm weather but it was all ready to light if we'd needed. There's plenty to do in the area. We divided our time between visiting National Trust properties (Montacute, Lytes Cary, Hardy's Cottage, Max Gate) and walking near the coast (Golden Cap). Although there is a good cooker and are adequate cookery equipment to cook meals we eat our main meals out and there was plenty of choice in Bridport and surrounding pubs. Marion, the owner, was very friendly and helpful to us. There isn't anything but good to say about it. The entrance to the carriage is up some quite steep steps so it wouldn't be a good place to go if these would give you a problem. I suggest that like us you go now before age brings on such problems!

01/06/2015

John

beautiful converted train carriage with perfect weather and lovely hosts

30/03/2015

TANYA

Sunsets, scrabble & cider! We had a brilliant stay at The Camping Coach. We were made to feel very welcome (especially by Rusty the dog!). Set in a beautiful part of Dorset, close to many attractions for walking, beaches etc. The Coach itself has everything you'd need - warm, cosy and ample cooking facilities. We had cream tea in the other beautiful carriage which was so unique, not to mention Marion's lovely scones! We left smiling and would definitely recommend to anyone. Thank you :-)

18/03/2015

Jayne

We had a fabulous weekend for hubby's 60th birthday, carriage was everything we'd hoped for & more. Wonderful warm & cosy, perfect facilities, we really couldn't fault it in anyway. Charles & Marion are charming, helpful but not intrusive & have obviously put much thought into both the renovation of the coach & van, & anticipating the needs of their visitors. We really didn't want to leave!

27/02/2015

Jane

What a peaceful few days- stayed with my wife and two boys ( aged 14 and 8) and the most striking comment by the eldest on departure day was 'Dad, i've just realised they do not have a TV!!!' we lit the fire, cooked some good food, listened to the radio and i lost miserably at monopoly; a well needed break. Thanks Owners very accommodating whilst letting us enjoy our own space.

20/02/2015

Mark

The camping coach is beautifully restored, and in a lovely location. Everything you need is there, and our stay was very relaxing and nostalgic. Would like to recommend it, but don't want it overbooked so we can't stay again!!

17/02/2015

Kevin

Wonderful! From start to finish we were impressed with the care and attention of Marion and Charles, the owners. The Camping Coach offers quiet space and cozy comfort to relax in and to use as a base to explore.

30/01/2015

Andy

"We had a perfect weekend .The coach is so beautifully restored and exceedingly well equipped  and the hosts really charming people .  The situation was great- quite and peaceful with lots of great walks and not too far to the coast.  The coach was  so delightful ............a really special place to stay. Our girls( teenagers) were in the van- that was lovely too and they enjoyed their own space - it was very cold and frosty but we were very cosy with a lovey coal fire and fab duvets and blankets and even hot water bottles.THANKYOU"

27/12/2014

Sally

"It was absolutely faultless. The carriage was warm and had such amazing period detail. We received an exceptionally hospitable welcome from the owners and they really went the extra mile. I would thoroughly recommend staying there and partaking in the dining experience in the first class Victorian Saloon"

05/12/2014

Marnie

"We had an amazing time in the beautifully and lovingly restored Victorian railway carriage. The attention to detail was outstanding. We found it very cosy and comfortable, with all the facilities 1st class. The road van was also very cosy in the evenings, especially with the coal fire roaring. Marion, the owner, also arranged for us to dine in another carriage onsite, which indeed was the best dining experience we have ever enjoyed, in delightful surroundings, almost the Orient Express!! Wonderful!!

13/10/2014

Graham

"We (Mum, Dad and 5yr old) had a lovely time. The setting was beautiful, the coach and shepard's hut were gorgeous and very cosy. It was a real novelty to stay in such a characterful and beautifully restored train carriage. My daughter got to play with the hosts two daughters and enjoyed their trampoline very much. We all got on so well that we were invited into their home for a quiz that the girls had organised! Such a lovely family. Plenty of great and interesting places to visit in the area."

29/08/2014

Jane

"We thoroughly enjoyed our stay in Dorset. The Camping Coach is set in beautiful surroundings and has every comfort you could require. Our hosts were a nice family who remained unobtrusive but very helpful and friendly when you needed them. All in all a great place to stay."

25/08/2014

Ellis

"We really enjoyed our stay. The carriage and wagon have been restored to an excellent standard with lots of interesting vintage details, while retaining an homely feel and an eye to practicality and comfort, rather than feeling like museum pieces! I found the kitchen well equipped, we like to cook our meals from scratch and bake while away as we have special dietary needs and found plenty of equipment to help us prepare our planned dishes. We found the bed very comfortable too, once assembled. Although the carriage is quite close to the owners home, we found they managed a nice thoughtful balance between being helpful and friendly and allowing us our privacy too. The food gifts on arrival were appreciated too. We were blessed with good weather for our stay and spent quite a bit of time in the private garden area watching the sun go down and listening to the sound of bells from the local church from time to time in an otherwise quite peaceful rural setting. We didn't miss a TV at all, and the availability of wi fi was useful to keep in touch when we wanted to."

04/08/2014

Elaine

"We had an amazing stay, the hosts were welcoming and so kind, the coach was gorgeous and perfect for us, every detail was perfect. The location was lovely and the weather was amazing, what more could you ask for."

18/07/2014

Elaine

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Book this place

Step 1: Select check-in date

Bookings at Camping Coach start on Monday, Wednesday or Friday in off peak season. In peak season it's Monday and Friday only.

Key:

x Check-in

x Unavailable

Step 2: Select length of stay

You're booking…

  • Train carriage for 4

Step 3: Who's coming?

Aged 5 and over

Not suitable for babies

No charge . One well behaved dog welcome


Booking summary

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Check-out:
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Price:
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Please select your arrival date and length of stay before booking

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Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in is from 2:30pm
  • Check out is 10:30am
  • Pets welcome by prior agreement with the owners. Please call 0117 204 7830 to discuss.
  • Sleeping arrangements
  • One double in the coach, two singles in the living van.

Extra space available

Space for 1 pet no charge. . One well behaved dog welcome

Kids & Pets

Children over 5 yrs are welcome, pets welcome by arrangement only

Cooking

  • In the carriage kitchen:
  • 3 ring gas cooker with oven
  • Small electric fridge

Washing

  • Electric shower and flushing loo in the carriage

Heating, lighting & bedding

  • Coal stove in the carriage
  • Electric wall heaters in the carriage and van (please note wood burner in van is decorative)

    Heated towel rail in loo

  • Lighting is electric throughout both carriage and van
  • All linen for the coach is provided. If you're using the van, please bring your own linen and towels or you can hire it for £10 per person, payable on arrival.

Entertainment

    • Cards, scrabble, cribbage, backgammon, shove ha’penny, and small section of books in the carriage and van
    There is a wi-fi connection available

Activities

Bruton Bradstock beach has the Hive beach café, a Good National Trust car park next to the beach, Safe swimming and Good cliff walks. It's about 8 miles from the carriage. 

West Bay is a fishing town harbour, with good fish and chips, also safe swimming and cliff walks. It's about 7 miles from the carriage. 

Charmouth is good for Fossil hunting, safe swimming and the heritage centre, but is a little further off at 13 miles.

Eype is more of a pebble beach, with the parking at the top of the cliffs. It's quieter than others and about 8 miles from the carriage 

Weymouth is a traditional sandy beach with all the classics: Punch and Judy, Donkeys and Swing boats. It's a bit further off at about 27 miles, but the Bus x53 from Bridport goes right to beach 

Durdle Door is a slightly rougher, Jurassic coastal site, no facilities and a bit more rugged, 35 miles from the carriage.

Abbotsbury Children’s farm (Parking in village car park pay and display 10 minute walk to the farm), has an indoor play area and you can feed the animals, good for young children (up to about 10 yrs ). Church St., Abbotsbury, Dorset DT3 4JJ, UK. Farm is 17 miles or so from the carriage.

Swanage Railway - A day out on the steam train, Station House, Swanage, Dorset BH19 1HB

Pecorama - Trains, games and all sorts! Mare Lane, Beer, Seaton, Devon EX12 3NA

Beer Quarry Caves Quarry Lane, Beer, Devon EX12 3AT

Winetasting - Furleigh Farm Salwayash, Salwayash, Salway Ash, Dorset DT6 5JF 

Mangerton Mill, Mangerton Lane, Mangerton, Bridport, Dorset DT6 3SG. 17th Century working water mill and Museum of Rural Bygones, set in peaceful rural valley on the river Manger. Trout fishing and riverside walk. Tea room, light lunches, cream teas, homemade fare and local crafts.

Lyme Regis Museum - Bridge Street, Lyme Regis, Dorset DT7 3QA. Home of Lyme's renowned fossilist Mary Anning, the building is packed with fascinating displays on Lyme's history,

The Dinosaur museum Dorchester, Icen Way, Dorchester, Dorset DT1 1EW. The only museum on mainland Britain solely devoted to dinosaurs,

Tutankhamun Exhibition 25 High West Street, Dorchester, Dorset DT1 1UW

Terracotta Warrior Museum - Salisbury Street, Dorchester, Dorset DT1 1JU

The Teddy Bear Museum, Dorchester - Exactly what it sounds like! Teddy Bears from 1906 until the present day, about 20 miles away

Rodwell Trail - 3.4 km walk/cycleway along the route of the disused Weymouth to Portland Railway. Great way to visit Weymouth

Horse riding - Sunnyside Farm, Cathole Bridge Road, Crewkerne, Somerset TA18 8PA

Walking with Lamas

Walking with donkeys

Monkey world - See and experience many kinds of monkeys in the ape rescue centre

The Tank Museum - History of tanks from 1915 to present day

Dorset county museum - Dorchester

Dorchester Plaza, Dorchester, Dorset DT1 1TT

Yeovil cineworld - Unit 1, Yeo Leisure Park, Old Station Way, Yeovil BA20 1NP

Electric Palace - 35 South Street, Bridport, Dorset DT6 3NY

 

Montacute house - Yeovil, Somerset TA15 6XP

Lytes Cary Manor - Near Charlton Mackrell, Somerton, Somerset TA11 7HU

Mapperton House - Mapperton, Beaminster, Dorset DT8 3NR

Forde Abbey and Gardens - Forde Abbey, Chard, Somerset TA20 4LU

Nothe Fort‎ - Barrack Road, Weymouth, Dorset DT4 8UF

Abbotsbury Sub-Tropical Gardens - Buller's Way, Abbotsbury, Weymouth, Dorset DT3 4LA

Abbotsbury Swannery - New Barn Road, Abbotsbury, Dorset DT3 4JG

Broadwindsor Craft Design Centre

Food & Drink

In Camping Coach

The tea carriage door

You'll find the basics (sugar, salt & pepper, tea, coffee and oil) waiting at the carriage.

Victorian Tea Parties - There is a third carriage on the grounds where Charles and Marion can host a splendid afternoon Victorian tea party.

First Class Meals - You can now enjoy a delicious meal or afternoon tea in the First Class Victorian saloon at the bottom of the garden, only a one minute walk away. 

Your nearest shop is in Beaminster, 10 minutes drive away, so you might be best off stocking up before you arrive.

Pubs in Beaminster & around
Table from above S

 

Beaminster is about 2 miles from the carriage and is a nice walk, ending in a couple of nice pubs! Try:

The Greyhound - 11 The Square, Beaminster DT8 3AW, The Red Lion Hotel, 14 The Square, Beaminster, Dorset DT8 3AX

The Hare and Hound - Waytown, Bridport,

Bridge House Hotel - 3 Prout Bridge, Beaminster, Dorset DT8 3AY

The New Inn - Stoke Abbott, New Inn Stoke Abbott, Dorset DT8 3JW (Distance from the carriage about 3 miles wonderful walk)

The Half Moon

The Half moon, Melplash DT6 3UD

Meet your hosts

The carriage is situated in a corner of the garden of High Cross Cottage overlooking a wildflower meadow and distant hills.  The cottage is the home of Charles and Marion Gardner and their two children, Georgina and Naomi (and dog Rusty).  Although adjacent to a family home, the carriage and living van are situated in their own small enclosed garden. 

Charles and Marion love old railway carriages and there is another one in the cottage garden that has been restored to its original condition.  This has a truly magnificent interior and guests are normally able to book a Victorian afternoon tea party in it by prior arrangement.

The Gardner family love living at High Cross Cottage, and they look forward to sharing this beautiful place with you.

Getting there

High Cross Cottage, Whitecross, Netherbury, Bridport, Dorset, DT6 5NH

By public transport

Your nearest stations are Crewkerne (20 mins) and Dorchester (30 mins), but it is quite hard to proceed from here using public transport.

By car

From the A303:

Take the A356 to Crewkerne. Continue thorough Crewkerne on the A356, past the station, through Mosterton. At the next crossroads take a right on to the A3066 towards Mosterton/Beaminster. Drive through through Mosterton continue trough the tunnel onto Beaminster. Drive through the town and follow signs for Bridport. Take the next right following signs for Netherbury village. After about 2 miles you will come into the village. Cross the river and drive into the centre of the village. At the crossroads, continue straight up the hill past the church and keep going until you come to the last house of the village on your right. You will know it is the last house as there is a post box outside on the street. As you see the post box, turn right into High Cross Cottage up a steep drive with a box hedge to your right.

From the A35:

Follow the A35 into Bridport town. At the first roundabout take the 3rd exit onto the A3066 continue through Melplash and soon after leaving the village take a left into Netherbury village. Cross the river and drive into the centre of the village. At the crossroads continue straight up the hill past the church and keep going until you come to the last house of the village on your right. You will know it is the last house as there is a post box outside on the street. As you see the post box, turn right into High Cross Cottage up a steep drive with a box hedge to your right. 

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.