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plas bach cabin lower house exterior
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plas bach cabin lower house exterior
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Plas Bach - Cabin in Herefordshire, United Kingdom

Last cache: 16:51:40, Tuesday 25 July 2017

Lower House

Not suitable for children

Not suitable for pets

A fully-equipped eco cabin with magazine-worthy Box Garden within walking distance of Hay-on-Wye

From the outside, you’d be forgiven for thinking that Plas Bach (little palace in Welsh) belonged to an old-world local Welsh shepherd with its black tin exterior and stained boards. Indeed, the little stream over to Lower House marks the border from England into Wales. Even inside, Plas Bach still has a traditional feel with a green painted vintage dresser and other vintage furnishings. If you look closely though, it’s actually a state of the art example of modern eco living, designed and built by Pete himself with features like sheep’s wool insulation in the walls, recycled spun glass insulation beneath, and triple-glazed, argon filled windows. It’s also indulgently fitted with oodles of modern luxury, from a flat screen TV and WiFi to a spacious wet room with quality toiletries, and comes with its own gravelled courtyard and elegant box garden separating it from the main house. Have breakfast on the veranda overlooking the garden and stream, and tuck into Nicky’s thoughtfully provided basket of local treats.

Plas Bach is on the edge of the Brecon Beacons National Park, one of only 5 designated Dark Sky Reserves in the world, so the stargazing doesn’t get much better than this! The seven acres of romantic garden, fields, orchard, wood, stream and wildlife pond are enough for several days of exploration, and the Brecon Beacons provide good walks and mountain biking if you've somehow managed to exhaust the numerous bookshops and galleries in Hay-on-Wye, an easy 20 minute stroll away.

Our guests say...

The cabin was lovely and located really close to hay with plenty of food options. The owner had thought of all the little details you may need and it made for a very comfortable stay

07/07/2017

Zoe

We spent 4 nights at Plas Bach and would recommend it to any couple wanting to unwind and get away from the hubbub of daily life. The cabin is set in beautiful gardens alongside a babbling brook, and has everything you need for a self catering stay. Pete is a wonderful host, and the welcome basket of local bread, eggs, milk, Welsh cakes, marmalade, butter and a couple of bottles of cider was a lovely touch. We hiked the surrounding fields and hills, and took a wander into Hay on Wye to check out the bookshops, tearooms and restaurants, as well as the market on Thursday. We'll definitely be returning in the future!

10/04/2017

Sam

Our stay was everything we hoped for. Peaceful. Excellent accommodation - comfortable, cosy and located in beautiful surroundings.

27/03/2017

Jan

We'd never visited this area before so were really looking forward to exploring for a couple of days. Although the cabin was so fabulous we could also have very easily just bunked down for 2 days with our books, cake and tea and not moved for 2 days. After checking in with Pete, who was really helpful and interesting, we walked along the Offa's Dyke path into Hay to explore the area. A nice, and easy, walk with great views. We enjoyed Hay but were more keen to get back to the lovely cabin and cook, all the facilities you could need were there. It was nice to just have quality time relaxing away from the noise of the city and we certainly got that. Day 2 we hoped to explore Brecon Beacons but the lashing rain and low visibility meant a rethink. We did the river walk in Brecon instead, round a great place the River Café for lunch before heading back to Hay to sit in front of the fire in a lovely little pub before walking back to the Cabin. We got the log burner going which just added to the warm and cosy feel. Really wish we could have stayed longer it was over too quickly. And oh my god the homemade bread and lemon drizzle cake that Pete left for us were AMAZING! Need the recipes!

25/02/2017

Helen

Lovely cosy cabin set in a beautiful garden. Very private. Walks from the door. Welcome basket and extra touches like dressing gowns and toiletries.

21/10/2016

Lynne

Our stay at Plas Bach was above and beyond our expectations. The eco cabin was so well fitted out and the welcome hamper was great. The garden was a beautiful setting for the cabin and we were free to explore as much was we liked. It was very convenient for Hay on Wye, only two minutes in the car or a 20 minute walk along Offas Dyke. We both feel very rested and relaxed ready to take on the world again!

05/09/2016

Andrew

The instructions for getting there were spot on and Pete was there to welcome us. We were very comfortable and felt that the accommodation more than lived up to its description. It's a lovely area and there is lots to do and see and some great walking. There was a lot of local information provided with detailed instructions for walks in the area and good places to eat.

02/09/2016

Diane

My wife and I had the most perfect stay at Plas Bach recently. It was such a lovely setting and very peaceful too. Pete is a lovely gentleman who was very kind and informative to us. We hope we might return at some time.

19/08/2016

David

Wonderful, Plas Bach fulfills its promises and so much more. Peaceful and tranquill, a perfect remedy for the stresses of demanding "normal" life activities (including work). Lots of opportunities to walk, canoe or just to sit on the veranda and listen to the birds and become absorbed in to the garden! Simply beautiful!

15/07/2016

Katie

I absolutely loved Plas Bach. The cabin and garden are beautiful. You have everything you need. It's close to Hay-on-Wye and other walks. I still cannot get over how wonderful the sky was at night. Stunning. I cannot recommend this place enough. And the welcome basket was amazing!!!

04/04/2016

Kate

Absolutely wonderful. A peacefull place where you can sit back and relax without ever seeing anyone if you should wish.

14/09/2015

Lorraine

Extremely enjoyable, couldn't be bettered. Beautiful surroundings, warm welcome, very well equipped and comfortable accommodation.

19/06/2015

Robert

Our stay at Plas Bach was perfect from start to finish. Hay-On-Wye is a lovely little town, with some great places to eat, drink and shop. It's very close to Plas Bach (20 min walk, or 3 min taxi ride) yet you feel like you're staying in the middle of nowhere, which is a lovely feeling! The wood burner made it so cosy and even though it was too cold to sit outside, the setting was beautiful.

20/02/2015

Tess

"Beautifully build, kitted out and kept cottage and garden. Lovely hosts. Easy to walk to Hay on Wye and lots of other walks"

23/12/2014

Angelika

"Perfect. Everything we could have wanted and more. Nick and Pete make you feel so welcome. The welcome basket with Nicky's home made lemon drizzle cake was fantastic. This place would be great for both the depths of winter or the height of summer. Plenty of walks straight from the garden. Hay-on-Wye is a twenty minute walk and has it's own quirky character, which we loved. We can't wait to return"

20/10/2014

Christopher

"We had the most fantastic time at Plas Bach. The house was spotless and the food parcel was more than we could have hoped for. The whole experience was relaxing, just the chill out we needed."

22/08/2014

Sarah

"It was a wonderful holiday, both Nicky and Pete have worked hard to maintain a lovely, secluded cottage. Very good value for money."

17/07/2014

Deborah

"The stay was amazing. The self catering accomodation was perfect and also lots of activities and things to see nearby."

14/07/2014

Dan

"We had a great time at Plas Bach,we where made welcome as soon as we arrived. The accommodation and surrounding garden was better than we expected,excellent. The owners had thought of everything that one would need during their stay and the accommodation was spotlessly clean. They where every helpful,there if we needed them,but left us to ourselves. An exelent break in an amazing place."

09/06/2014

Rosemary

"Fantastic. Lovely setting, beautiful cottage and welcoming hosts."

20/05/2014

Tom

"Most wonderful stay. The place was lovely - and allowed two people to hide from reality for a weekend. Returning to normal was very hard. The hosts were brilliant - left you alone and were far enough away for you to feel independant but were on hand if needed. Plas Bach had everything you needed and more. The hamper on arrival, the fire and all the extras that we kept finding.   Would love to visit again and hopefully will."

07/03/2014

Jenni

"Despite the weather we had a wonderful stay at Plas Bach. Both Nicky and Pete made us very welcome and you cannot help but relax in the seclusion of the place. Sitting on the porch, listening to the sound of the dingle running past and watching copious numbers of birds feeding in the garden.   With the log burner ablaze you are as warm as toast no matter the weather outside."

14/02/2014

Peter

"We really enjoyed our stay at Plas Bach. The complete solitude coupled with beautiful night skies and a rushing river was everything a relaxing break could ask for. Out hosts Nicky and Pete were wonderfully friendly and helpful and the little hut was very cosy and comfortable to stay in. Very private and very quiet which is exactly what we wanted. The little extras with the booking like the tasty homemade cake, eggs, hand made bread, milk, tea and filter coffee not to mention some cider and fresh apple juice  - phew! Totally spoilt overall. Hay on Wye was lovely to visit and we had good meals everywhere. Plas Bach backed onto a good walk too which was a brisk January tramp in the mud but we loved it nonetheless. We will be back! We loved the hosts and we loved the place."

24/01/2014

Lydia

"It was very pleasant, comfortable cosy and had everything we needed.  We liked the welcome pack very much."

21/10/2013

Charles

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Book this place

Step 1: Select check-in date

Bookings at Plas Bach begin on Mondays and Fridays.

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Step 2: Select length of stay

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  • Cabin for 2

Step 3: Who's coming?

Not suitable for children

Not suitable for babies

Not suitable for pets


Booking summary

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Essentials

The important stuff

  • Check in is from 3pm
  • Check out is before 10:30am
  • There is a lockable bike shed next to Plas Bach. If you’re not bringing your own bike, they can be hired locally and delivered to the door.
  • Please no candles in Plas Bach other than the nightlights provided in special holders
  • Sleeping arrangements
  • One double

Cooking

  • Gas cooker with grill, oven, hob and extractor hood
  • Toaster
  • Electric kettle
  • Fridge with ice box
  • Stainless steel double sink with cleaning materials provided

Washing

  • Spacious wet room with good quality shower, flushing toilet and basin. Toiletries provided.

Heating, lighting & bedding

  • Wood burner
  • Immersion heater
  • Electric convector heater
  • Stylish, good quality lights: mixture of LEDS, GU10’s, dimmable spotlights, twinklies over the bed as well as bedside lights, pendant light over table, outside lights
  • All bedding provided

Entertainment

  • Scrabble, playing cards, chess and Jenga
  • Free WiFi, flat screen TV and Vita iPod dock
  • Plenty of power sockets

Activities

At Plas Bach

Plas Bach is so peaceful that you might just want to sit back and relax on the veranda, and the beautiful garden is great for keen painters and photographers. Nicky and Pete have 7 acres of land made up of made up of romantic garden, small fields, orchard, wood, stream, wildlife pond & wild garden, so there's plenty of exploring to be done!

Rainy days

Browse in Hay’s many bookshops & other fascinating independent shops & galleries. Visit Booths Bookshop Café & in the evening go to Booth’s fantastic cinema, with the best seats in town.

Relax in the Globe, a former chapel converted into upbeat café  & arts centre 

Visit a National Trust property such as Croft Castle, near Leominster (40 mins)

Go antique hunting in Leominster’s many antique and vintage shops

Visit The Judge’s Lodging in Presteigne (35 mins) and immerse yourself in Victorian life.

Places to Visit

Hay-on-Wye - go on Thursday for Market Day

Hereford Cathedral, with the famous Mappa Mundi (a unique, 13th century map of the world)

Ludlow - historic market town with castle, foodie shops, galleries, historic market town

Black & white village trail

There are also several good gardens in the area - try Hergest Croft (Kington), Hampton Court (the other one!) and Bryans Ground (near Presteigne).

Outdoor & Active

With the Brecon Beacons National Park on your doorstep, and the exhilarating upland landscape of the Black Mountains, there are loads of great walks whatever your level. Or try pony trekking or mountain biking on the hills.

The River Wye is great for canoeing, walking and wild swimming.

There are also nearby Sustrans bike trails, and a lockable shed next to Plas Bach to store your bikes.

Food & Drink

At Plas Bach

There will be an exciting welcome basket waiting for you when you arrive, filled with bits and pieces like milk, local eggs, butter, local artisan bread (all organic), home made cake, local apple juice, Fair Trade chocolate or local fudge and home made marmalade. Wine or local cider is also provided for longer stays.

You can also order a meal hamper from Nicky and Pete for your first night at an extra cost.

All the essentials are provided for you (filter coffee, a variety of teas, olive oil, cider vinegar, condiments, sugar and marmite), and for everything else, the nearest shops are in Hay-on-Wye, one mile away (20 mins' walk or just 2 mins in the car).

Pubs & Restaurants

There is a selection of places to eat in Hay - here are a few recommendations:

The Old Black Lion

Three Tuns

Blue Boar, Castle Street

Red Indigo

Booths Bookshop Café

Shepherds Ice Cream Parlour & Coffee House

Tomatitos Tapas Bar

River Café

Meet your hosts

Nicky and Pete have been at Lower House for almost 30 years and brought up their three children there. They have been working on the house and garden for over 20 of these years! Nicky used to be an English teacher, Pete was a builder and restorer, and in 2005 Nicky gave up teaching to start the B&B in the house. Plas Bach was added just a couple of years ago.

Plas Bach is set in a 7 acre self-contained valley, made up of romantic garden, small fields, orchard, wood, stream, wildlife pond & wild garden. The exceptional garden, created and maintained entirely by Nicky and Pete, has been featured in many national magazines. Plas Bach was designed by Pete and rebuilt on the site of a former large garden building a few years ago.

Wildlife & Environment

The luxuriant and magical garden is an intriguing mix of formal and informal, wild and controlled, dark and light. It is a very relaxing place where you can unwind completely. There is no traffic noise, just birds and the sound of the stream that runs past Plas Bach and the house. There are many wild birds and butterflies, and the valley is full of wildlife. Nicky and Pete also own a very small flock of Black Welsh Mountain sheep, complete with bells, and you might get to see the resident cat.

As you cross the Dulas Brook to come up the drive, you pass from England into Wales. You'll be just within the Brecon Beacons National Park (now a designated Dark Sky Reserve), and the Offa's Dyke Path runs just behind the house.

Getting there

Lower House, Cusop Dingle, Hay-on-Wye, HR3 5RQ

By public transport

The nearest station is in Hereford (22 miles). From here there are hourly buses to Hay-on-Wye during the day, which take 50 mins.

The nearest bus stop is 1 mile away on the B4348. Nicky and Pete are happy to pick you up from the bus stop in Hay for no extra charge.

By car

Go East through Hay-on-Wye on the B4348 for Bredwardine. On the edge of Hay, turn right into Cusop Dingle. Continue for 0.75 miles, and just after a sharp bend overhung by trees, with an old mill house on the left, the drive will be on your right, across a stone bridge over a stream. It is signposted Lower House. Plas Bach is at the top of the drive, on your left behind the high stone wall before you reach the main house. There is designated screened off parking space next to Plas Bach.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.