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The New Inn at Brilley Winner of Sawday's Awards 2014 One of a Kind
Bedroom interior at Wagon over the Valley, Herefordshire
Outdoor eating area at The Wagon over the Valley, Herefordshire
Kitchen interior at Wagon over the Valley, Herefordshire
Living room interior at The Wagon over the Valley, Herefordshire
Bedroom interior at The Wagon over the Valley, Herefordshire
Bedroom interior at Wagon over the Valley, Herefordshire
Bedroom and living space interior at The Wagon over the Valley, Herefodshire
Outdoor seating area at The Wagon over the Valley, Herefordshire
Exterior view of kitchen at The Wagon over the Valley, Herefordshire
Outdoor seating area at The Wagon over the Valley, Herefordshire
Front entrance at The Wagon over the Valley, Herefordshire
Exterior view of wagon at The Wagon over the Valley, Herefordshire

The Wagon over the Valley

Herefordshire, United Kingdom

Last cache: 19:48:43, Monday 17 June 2019

New Inn Brilley

Suitable for children of all ages

Pets welcome

Children are very welcome. Well-trained dogs can be accommodated (no puppies), but must be kept on a lead at all times due to livestock on site

A completely original Wagon full of unique touches, at the top of a wild hilly meadow with breathtaking mountain views


The higgledy piggledy, bohemian nature of ‘New Inn Brilley’, is for us, all part of the charm. Expect ladybirds on your pillowcase and hens doing laps of your cabin – they were there first, after all. Expect no mod-cons and definitely don’t expect anything to match! 

Daphne is a relentless creative spirit, constantly collecting and then building new dwellings. Her ancestry can be traced back to the Wombles so you might find a pile of wood or perhaps a rogue bath-tub ready to come together into a new space. If you’re still interested in paying a visit, and we urge you to do so, then you’ll love staying with her as much as we do!

An auspicious chance encounter with a kindred spirit called Dale, led to the aquisition on the wagon. He wanted to swap his current life on the roads for a life of wandering the hills with just his horse and tent. It was Dale who fitted out the wagon with Gypsy caravan inspired furnishings: a bed with a canopy made of white linen, lace and satin ribbons, antique mirrors, a cosy wood burner and two Edwardian desks, which combined with the absolutely magnificent view towards the Black Mountains are enough to give anyone the urge to write.

They added the lean-to kitchen and finishing touches like the pretty solar fairy lights which come on as night sets in. On the deck there’s an assortment of wooden armchairs, handcrafted furniture and a cast iron bath tub - all perfectly positioned for you to gaze out over the valley.

Daphne’s individual spirit infuses the whole of the New Inn Brilley – you can’t miss the Stupa draped in prayer flags near the shared shower hut. During the day you can head to the markets in Hay on Wye, and whether you choose to explore by bike, horse, canoe or simply by foot, the surrounding scenery is stunning.

PLEASE BE AWARE: There is a fresh spring about 15 yards below the Wagon, with some cracks in the ground where water has made its way down so do be careful, especially if you're bringing children!


The important stuff

  • Check in time is flexible depending on previous guests, but 3pm is a good guide
  • Check out time 10.30am, but also flexible depending on guest arrival
  • Children welcome as long as they take care and take responsibility for any mess they make
  • Pets are also welcome if you are happy to keep them on a lead at ALL times
  • 1 power point available in the kitchen to charge phones
  • Please bring wellies and a torch
  • Please be aware that the path down to the space is quite rough and you will need to carry your own bags
  • The bed is small and has a futon mattress - the exact dimensions are: 126cm x 177cm (4'2" x 5'9"). Please be aware it's not suitable for taller guests!
  • A £75 damage deposit is payable directly to the owner for all group bookings who take multiple spaces at New Inn Brilley
  • Sleeping arrangements
  • One double

Extra space available

Space for 1 pet from £20 per pet per stay . Sorry, puppies cannot be accommodated.

Kids & Pets

Children are very welcome. Well-trained dogs can be accommodated (no puppies), but must be kept on a lead at all times due to livestock on site


  • Private camp kitchen next to wagon
  • Gas hob, kettle, cups, wine glasses, enamel plates and cutlery
  • Water butts for washing up
  • Victorian water filter for drinking water
  • Fridge
  • Communal BBQ area (but please don't take the paraffin lanterns indoors!)


  • Enamel basin with running tap water, suitable for drinking
  • Private gas-powered shower 80 yards from the Wagon
  • Private compost loo with solar lighting next to Wagon
  • A cast iron bath tub on the decking - with running hot water

Heating, lighting & bedding

  • Wood burner in the Wagon
  • Fairy lights, tea light lanterns with tea lights (you might like to bring some spares if you plan to use a lot)
  • Some lighting is available
  • One power point in the kitchen
  • All bedding and towels provided


  • You are welcome to peruse the books in the communal meditation room or tea room
  • Daphne can lead guided meditations with a bit of notice

Getting there

New Inn Brilley, Brilley, Whitney-on-Wye, Hereford, HR3 6HE

Main gate:///silly.populate.verdict

By public transport

The nearest train station is Hereford, 22 miles away. The nearest bus stops is in Hay-on-Wye. Take bus no. 39. Hay-on-Wye is 5 miles away.

The next village, 7 miles north of Brilley, called Kington. From Hereford to Kington take Sargeants Brothers Coaches – 461/462 – for schedules ring 01544 230481.  Kington is the next village up north of Brilley 7miles away.

If Daphne is available she would be happy to pick you up and drop you off at these locations by prior arrangement.

By car

From the direction of Hereford: Take the A438 through the villages of Winforton, then Whitney-on-Wye, carry on as you pass the sign on your left ‘Clifford Toll Bridge’ another 500 yds. As the road narrows and climbs, you will see a small sign ‘Brilley’, a very sharp turn to the right, climbing and winding for 500 yds, and New Inn ‘Karma Dechen Choling’ is on your right where you will also see the Prayer Flags. If you find yourself in Hay, you have missed the turn and gone past 5 miles!

PLEASE DO NOT PARK ON THE ROAD - it can be very dangerous and Daphne has lots of off road parking for guests outside her house, and another location you can use if you call ahead

**You cannot drive right up to the spaces and you will need to carry your bags down a rough path**

Food & Drink

At New Inn

Daphne makes her own jams and grows plenty of produce on the farm as well as having many an egg-laying bird about! Ask her about any of these, or for contact with all the great local suppliers including Alex Gooch, who makes award winning sourdough.

Pubs & Restaurant

The Rydespence Inn is a 14 Century Pub that has recently changed hands, very good food, and the good news is that it is a lovely 40 minutes walk to it through country lanes. Here is the map:  

The Old Black Lion  in Hay on Wye, offering real good food 

Richard Booth's Bookshop Café (Hay-on-Wye, app. 5 miles) Very good food & value, really pleasant environment in this old Bookshop full of character  

Tomatitos (Tapas Bar) (Also Hay-on-Wye) Very popular, run by real nice cheerful folk

Kilverts Hotel and Pub, a traditional busy Pub…01497 821042



down the side of the yurt

At the New Inn

There is always plenty to do at New Inn if you fancy helping out. There are markets in Hay every Thursday selling local food, cheeses, beautiful Moroccan things, antiques, collectables, amazing bread by Alex Gooch, organic vegetables, and more. For excursions and excitements a little further afield, ask Daphne or take a look at a couple of these:


King Offa, one of the Saxon kings who controlled the border country in the 9th Century tried to emulate Hadrian (the Roman general who divided England from Scotland with a wall) by building a dyke to keep out the warring Celts. That dyke is now a long distance footpath that enables hikers to enjoy fabulous views across Wales to the west and England to the east as it traverses north-south along the English-Welsh border. You can go out on to paths right out of the gate, there are so many different walks and walking festivals, all you need is a map and some of the organised walk dates, which you can get here!

Canoeing - Daphne herself is a recent convert, and says, "it is absolutely amazing, one is led through a scenery that I had no idea existed right here."

Horse riding There are 180 + "door to door" route descriptions and over 30 overnight stops stretching across Wales from the Wye Valley to the coast at Cardigan Bay.

Cycling - If you feel like cycling your way up and down the rolling hills you can hire a bike from Drover Holidays

Churches of the Black Mountains - a circular tour of several lovely spots

Ask Daphne about the tour which takes in (deep breath...) the Church of Merthyr Issui at Partrishow, the Cwm Coed y Cerrig Nature Reserve, Llanthony Priory Hotel, the Church of St David's, Capel-y-Ffin and St Martin of Tours at Cwmyoy. The route features leaning towers, ancient buildings with magnificent carvings and the sites of many visions and much inspiration!

Meet your hosts

Daphne of The New Inn Brilley

A little about Daphne

Daphne has come by a roundabout route to her little slice of western England. Most influential were six years in India, which she describes as 'her real education'. She learnt, compelled by a few stiff challenges in life, to listen to the Great Tibetan Masters and found a peace that she then brought back with her to England. She offers the New Inn as a space to people of all traditions to come and give classes, or just as a retreat. Originally it was her own private escape but after five years working on the land and renovating the buildings, she was ready to share it with as many people as wanted to come! It was a chance for her to see how effective the retreat had been and invite other people to come and experience the place as they saw it. Every guest who comes and takes away a little bit of the tranquility of the site with them, is another little piece of success for her.

What she says about her home:

New Inn is situated in the tiny Herefordshire village of Brilley, on the Welsh borders. This 18th century stone house, once a Pub and an Inn, with its extensive grounds and stream running through it, enjoys stunning views of the Black Mountains. A former rural inn, the main house provides two double rooms, and a Self-Catering suite that sleeps 6. I'm very fortunate to have local wholesome produce: bread, goat's cheeses, vegetables from the local community garden tended by the lovely Phoebe, and my own from the garden.

I fell in love with this place, it inspired me to dream and create many diverse, cosy living spaces, whilst I carried on developing my spiritual side. It is a reflection of the Gipsy, nomad, traveller, earthy nature loving peasant and nest making sides of myself and discovering the infinity of our potential. All these corners are not trying to make statement of perfection nor of glamour, the luxury here is being as authentic and simply faithful to what it is...

This place is full of character; I have tried not to alter it too much. There is no TV on the premises. A choice, not really through ideology, there sometimes are interesting programmes I am sure, but there are so many other things to explore rather than get lost in ‘automated information’ that comes our way. 

I do believe materials, places, spaces and matter carry the imprints of memory, nothing gets lost. I have the good fortune to be amongst ancient walls that can tell us so much, if we allow our sensitivity to come forth. A fascinating lady lived here for 45 years before I came here, she was a botanist and was very keen to collect all the information she could find on the old dwellings in the area. She collected all the deeds of this place since the beginning when deeds started in England, dating back to the 1700’s! They are here to explore.

And important for me, I want to say, after having lived in many different countries in different places, for the first time in my life I feel at home here, this is my home, and only if you think you will be happy here I really want to share it with you. I will engage in every effort to make you feel at home and comfortable.

The journey so far

This place was a Pub, it is all ups and downs and around the corner was the snug room (now the kitchen area), then the serving hatch.

The Stupa

Outside there is a barn the ‘Lha Khang’ that Daphne, with the help of a friend rebuilt, to accommodate around 50 people for meditation, Yoga, and workshops. On the grounds there also is a Stupa. After extensive preparation for more than a year, in September 2011, 4 Lamas were invited from Nepal and assembled the final stages of the ‘Stupa’. See the video!

About the Stupa

A Stupa is built with the subtle knowledge of geomancy, everything within and in relation to the surrounding is in total balance and harmony and thus connected to the natural spontaneous energy in everything. In this way it expands this ‘perfection’, the ‘sacred’ this ‘truth’ this goodness, what ever we may call it, that is present in every existence and in every being limitlessly and brings about harmony and peace to its surrounding and beyond.

"I do not know how many Stupa’s there are in the UK, I know not many!"

  • Overview

Our guests say...

Excellent couple of days. You have to be prepared for a very rustic lifestyle, but that is really the point. Daphne's set up is quirky and there is a lot to learn from what she does. She could not have been more pleasant and helpful and it is clear that her main aim is to make people happy. Sitting on the porch with not much to do except drink a beer, enjoy the stunning view and talk about nice stuff was all perfect. Nice pubs close by if you need them. Places like this are important and need supporting. We will go back and recommend it to our friends with outdoor genes.



This was one of the nicest places I have stayed. The owner Daphne was amazing and made sure we had everything, it was perfection. The fairy lights, the view, the bed and the porch, all amazing. We will definitely be returning.



We stayed in the wagon for 2 nights from 15th - 17th July and absolutely loved it. Daphne the owner was very welcoming and the accommodation itself was a perfect balance of the quirky and the practical. Great views, magical fairy lights, friendly chickens and pea hens and the prayer flags certainly provided an area of calm reflection. If you are a couple of the taller variety (Over 5'7) then take a roll mat and sleeping bag in case you need to stretch out at night after a cuddle. Other than that just light a fire, sit, stare and breathe.................



My boyfriend and I wanted to get away for a relaxing weekend, and there is no better place to do it. Such an idyllic setting to be able to sit back, relax and unwind in. We didn't want to leave after our weekend, and wish we had booked a whole week there. An amazing host in Daphne, and we could not have wanted for anything. Recommend to anyone and everyone. Will definitely be back!



I cannot praise owner, Daphne enough for her clever use of up-cycling, thoughtful touches, and artistic eye that combine to make The Wagon a truly special and wonderfully quirky place. But it's more than that. Being disconnected from modern life - no wifi, TV, or radio here - gives one a chance to truly switch off, relax and appreciate the stunning scenery and peaceful atmosphere Daphne has created. This a a special place - a magical place - and we will be back!



Came for some one on one time with my daughter who loves glamping and the place did not disappoint. We were delighted.



The wagon over the valley was a beautiful few days to stay in. The location was stunning, the view of the snow on the black mountains was breath taking to wake up to. The chickens roaming the grounds made my mornings. So many details in the wagon and surrounding grounds, such as the fairy lights in the cabin to the tea lights outside. Would definitely reccomend Daphne's properties to stay in if you love being around nature and don't mind living simply :-)



It was a lovely short getaway from it all break. Back to basics very relaxing. Loved it.



Very nice stay, astounding view and quircky place. Daphne (the owner) was really lovely. The wagon is as cozy as advertised, and despite the freezing cold we felt very warm thanks to the wood stove. Everything was very clean. We stayed there for two wonderful nights, and seeing the stars in a fairy light lit field is truly something!



The most unique and beautiful place to stay. The views were idyllic and the character of the wagon was like no other. The entire experience was magical, you really feel like you're in your own little world. Not forgetting Daphne of course, she is so accommodating and helpful, her individual and fascinating personality is reflected onto the New Inn Brilley. We had the most perfect experience, everything was just what we had wished for and more!






Final leg of our honeymoon, rest and relaxation at it's brilliant best, stripped back to basics wilderness with a wonderful and truly inspirational owner


James & Sarah

We had a wonderful time celebrating our 1st anniversary! We loved the wagon, the area and the peace!



"Absolutely loved it. It was everything I thought it would be, very relaxing."



"We had a unique and amazing time. It was relaxing and comfortable."



"Despite the rain and the mud, we had a wonderful stay. The wagon is magical - warm and cosy and imaginatively decorated with solar fairy lights coming on as the sun sets. The kitchen was well equipped and the view fantastic. Daphne was extremely welcoming.  Touches like the fire being laid in the wood burning stove, fresh water on tap in Victorian filter and night lights in pots ready to light make settling in easy.  Appreciated the sensor solar light in the composting loo, too!"



"Yes, really enjoyed our stay. I bought this stay as a present for my partner. When we arrived she told me that she was also looking at booking this place for my birthday. Just shows we have very similar taste and we both loved our stay. Great morning views, cosy wagon due to the log burner, welcoming host, although the idea of this place is to get back to basics the facilities were simple but still very pleasant e.g. nice hot shower, kitchen is a simple structure but has character. Nice seating area outside overlooking the view."



Book this place

Step 1: Select check-in date

Bookings are for a two night minimum at The New Inn Brilley




Step 2: Select length of stay

You're booking…

  • Wagon for 2

Step 3: Who's coming?

Any age

Not suitable for babies

per pet per stay . Sorry, puppies cannot be accommodated.

Booking summary

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Select your dates first!

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions

Any questions?

+44 (0)117 204 7830

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Booking Terms

Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;


  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.


The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.


1. Booking and payments


1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).


1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email ( Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.


1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.


1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.


1.5 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.


2. Cancellation and Amendment by You


2.1 Any cancellation or amendment request must be sent to us by email ( and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.


2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  


2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.


2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.


2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 


2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.


2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.


2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.


Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.


3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.


4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.


5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.


6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;


(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;


(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.


7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.


9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.


10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.


11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.


12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.


13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.


14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.


15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 


16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.


17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.


18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.