The Wagon Above the World
Herefordshire, United Kingdom
- Wagon for 2 from £99 per night (read our low price promise)
- One double bed
Not suitable for children
Not suitable for pets
Overview
The clue’s in the name - the wagon sits on a hilltop in front of a view of the Black Mountains you have to see to believe. You can enjoy it any way you like, from sitting on the log seats or lazing in the hammock and deck chairs, to pulling the cover off the hot tub sunk into the deck and sliding into the steaming water. Stepping into the wagon, you'll be surprised at how much space you have just for two. You can sit inside and look through the big double doors, one of the subtle touches of modernity that make the wagon a cosy space while retaining its classic charm. Owners Isabelle and Alasdair have taken every care to preserve the glamour of the 50s wagon in the chandeliers, copper plate behind the wood-burner and burnished wood feel of the interior while adding a comfortable double bed, a more modern kitchen and warm woollen blankets. The record player comes with a selection of 78s, but also spans the musical ages, playing radio, tapes, CDs and even hooking up to an ipod. It sums up the atmosphere of the wagon, which invites you to switch off for a little, or at least only switch on the things that will add to your relaxing stay.
Isabelle and Alasdair have spent years preparing the site for guests, including bedding in over 600 trees on their land, as screening for the wagon and as part of encouraging even more wildlife to make its home there. If you’re keen-eyed and quiet, you’ll see and hear the result of all their hard work, in the calls of buzzards and owls, the fields full of butterflies and sightings of deer, foxes and the occasional stoat bounding through the grass. The path just over the lane leads to a climb up to a trig point, where you can see seven counties from your privileged position in the “golden triangle” an hour or so from all three of Cardiff, Bristol and Birmingham. It’s a magical place and there’s no wonder that Isabelle and Alasdair’s veg deliverers label their boxes “ME”, short for Middle Earth. If you tire of the hot tub and being on “stoat watch” then explore out to the Brecon Beacons in one direction or the Wye Valley in the other, both close enough to spend a day hiking, biking or kayaking before you climb back up to your nest on top of the world.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 10:30 am
- It's advised to bring a torch and wellies, but the owners will provide a torch and a selection of wellies which you will find by the car park on arrival
- Please be aware that there is a beehive at the bottom of the field which shouldn't cause you any disturbance but please be cautious
- Mobile phone signal available
- No WiFi
- One night's supply of firewood with kindling and firelighters provided in winter and cold weather.
- Guests are welcome to bring their own logs/kindling/firelighters, with no surcharge
- Private wood-fired hot tub
- 'Firing up’ service so it's hot and ready for your arrival = £25 per use
- DIY hot tub (approx. 3 hours) + 2 log bundles and 1 kindling provided = £15
- Extra wood for hot tub re-heats and wagon wood-burner can be purchased at an additional cost:-
- Log bundles £6
- Kindling bundles £4
- Sleeping arrangements
- One double bed
Extra space available
Space for 1 baby no charge. Babes in arms allowed, please bring your own equipment
Cooking
- Gas cooker and hob
- Fridge
- Fully equipped kitchen
Washing
- Bath with overhead shower
- Sink with instant hot water
- Flushing toilet
- Handmade soap provided
Heating, lighting & bedding
- Organic bed linen and towels provided
- Wood-burner
- Mains electricity
- Plug sockets throughout the wagon
Entertainment
- Private wood-fired hot tub
- Selection of board games
- Pack of cards
- Retro record player with CD, radio and iPod connection
- Hammock
Getting there
Green Lane Cottage, Orcop, Hereford, HR2 8SF
*Satnav is not accurate and directions are needed towards the end*
By car
Coming from the M50, go to Ross on Wye, then at the Ross (Wilton) roundabout turn right onto the A49 towards Hereford. After 9 miles turn left at Llandinabo onto the B4348 towards Hay on Wye. After approximately 2 miles turn left and go through and out of the village of Llanwarne until you reach a T junction with the A466. Turn right onto the A466 and continue for approximately 1.5 miles until you see the sign left for Pontrilas, Garway and Orcop (and brown sign for The Fountain pub). Turn left up here (Lyston Lane) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about 0.5 miles then take the right turn at the signpost for R. A. Beaumont’s M.O.T. Garage, up a private drive. Take the first possible left up a rough track. Go slowly as there are some drainage bumps on the track. Go all the way along here until you get to the owners house and turn left through the red five-bar gate, which is before you pass the house. Drive in and park in the open outbuilding. You have arrived!
Coming from Hereford, take the A49 for just under 5 miles then turn left onto the A466 signposted for Monmouth and Wormelow. Go thorough the village of Wormelow and after about 1 mile turn right up Lyston Lane which is signposted for Pontrilas, Garway and Orcop (and has a brown sign for the Fountain Inn) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about half a mile then take the right turn at the signpost for R. A. Beaumont’s M.O.T. Garage, up a private drive. Take the first possible left up a rough track. Go slowly as there are some drainage bumps on the track. Go all the way along here until you get to the owners house and turn left through the red five-bar gate, which is before you pass the house. Drive in and park in the open outbuilding. You have arrived!
Coming from the South, i.e. Cardiff & Bristol, take the M4, A449 and A40 towards Monmouth then onto the A466 towards Hereford. After approximately 10 miles turn left up Lyston Lane which is signposted for Pontrilas, Garway and Orcop (and has a brown sign for the Fountain Inn) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about half a mile then take the right turn at the signpost for R. A. Beaumont’s M.O.T. Garage up a private drive. Take the first possible left up a rough track. Go slowly as there are some drainage bumps on the track. Go all the way along here until you get to the owners house and turn left through the red five-bar gate, which is before you pass the house. Drive in and park in the open outbuilding. You have arrived!
Parking is 160 metres from the wagon.
By public transport
The nearest train station is in Hereford, 10 miles away
The nearest bus stop is a 5-minute walk from the house that goes to Hereford once or twice a day
When you arrive
To get to the Wagon, guests need to walk back up the drive onto the green lane via the gate they drove through, then turn left and walk behind the house and then bear left into the field along the top of the field where there is a mown path to the wagon. The Owners may also be available at the main house and are happy to walk you over if there.
Food & Drink
At The Wagon Above the World
Organically 'grown' eggs, homemade organically grown local apple juice and cake or biscuits.
Essentials such as tea, coffee, olive oil, balsamic vinegar, salt and pepper provided
The owners can offer a bottle of chilled prosecco/champagne on arrival - £15/£30
Local shops
The nearest shop for real basics is inside The Fountain Inn pub in Orcop which is about a 10-15 minute walk. There is also The Carrot and Wine store in Wormelow, a five-minute drive away.
Pubs & restaurants
The Fountain Inn (1 mile) - Just a 15-minute walk from the wagon open Thurs 6 pm to Sunday lunchtime
The Bridge Inn (4.5 miles) - Newly opened, very welcoming with good food and a large pub garden by the river
The Kilpeck (4.3 miles but around 2 miles via footpaths) - Good food, nice atmosphere and interesting Romanesque church nearby with renowned carvings that draws the tourists
The Burger Shop, Hereford - A variety of artisan burgers including vegetarian, craft beers and a lively atmosphere
The Bookshop, Hereford - The Bookshop describes itself as ‘Modern Ethical Eating’ and is more of a restaurant, also serving good cocktails. Was voted the UK’s best Sunday lunch in 2017 at the Observer Food Awards
Rocket Cafe, Hereford - Lovely little cafe on Church St near the Cathedral, selling build your own breakfasts, homemade pizzas, cakes etc
De Koffie Pot, Hereford - Cafe and bar in a courtyard setting by the River Wye. Has regular talks and musical events
Activities
At The Wagon Above the World
Lots of walking and cycling routes in the local area
Lounging in the hammock
Private wood-fired hot tub
- 'Firing up’ service so it's hot and ready for your arrival = £25 per use
- DIY hot tub (approx. 3 hours) + 2 log bundles and 1 kindling provided = £15
- Extra wood for hot tub re-heats and wagon wood-burner can be purchased at an additional cost:-
- Log bundles £6
- Kindling bundles £4
Places to visit
The Wagon lives about 10-12 miles from the market towns of Monmouth, Ross on Wye and the city of Hereford, 16 miles from Abergavenny and just over 20 miles from the book town of Hay on Wye. Monmouth is a smaller town just inside Wales, which amongst other things has a lovely old fashioned theatre and cinema. Ross on Wye is a small market town by the river with a 16th-century market house in the centre. Nearby there is Baileys, an interesting ‘artsy’ homeware shop with cafe at the weekend.
Hereford offers the broadest scope for shopping in the main chains, restaurants of a variety of cuisines and has a variety of outdoor markets on in the town centre and of course has the Cathedral, with the famous Mappa Mundi. It has a swimming pool and leisure centre and Odeon cinema. It also has The Courtyard, an arts space providing theatre, cinema that often shows independent films and a cafe bar. Every February/March there is the Borderlines film festival.
Abergavenny has daily markets inside their large market hall, including a fabulous flea market every Wednesday and monthly craft, farmers market and antique and collectors fairs. The Art Shop has regular art exhibitions and The Chapel, has a lovely cafe with outside walled garden and events of workshops, talks and live music.
Every September Abergavenny hosts the Abergavenny Food Festival with lots of big names in the world of food giving talks and demonstrations and of course selling produce.
Hay on Wye, is famous for it’s Literary festival which happens every May, but is well worth a day trip for it’s many bookshops, art galleries, vintage shops and generally independent feel. Recommended is the fabulous Booth books which mixes old and new books on the shelves and has a good cafe, as well as a cinema! The Old Electric shop has interesting homewares and a cafe serving vegetarian food and the place to go for old fashioned ice cream is www.shepherdsicecream.co.uk
Outdoor & active
Vist the river Wye! Lots and lots of places to hire canoes and get on the river for a day
Hill climbing up Skirrid, Sugarloaf and Pen y Fan, amongst other mountains, with the Brecon Beacons not too far away
Llangorse Lake in the Brecons where you can hire a dinghy, windsurfer, canoe, kayak, stand-up paddleboard, pedalo or rowing boat and have a sailing lesson
The Forest of Dean has good biking trails and Symonds Yat, a well-known tourist destination for walking, canoeing and boat tours. Also near Monmouth is a butterfly house full of tropical butterflies
Meet your hosts
Meet Isabelle and Alasdair
Isabelle and Alasdair are in their sixth year of living at Green Lane on the hill but the business is new and they have spent the past few months restoring the wagon. Since being there they have planted over 600 trees and an orchard and they are also maintaining the wildflower meadow, in which the wagon sits. They both fell in love with the place because of its wild feel, fantastic views and the abundance of nature all around. They are high up here - almost 1000 feet and really do feel on top of the world! Isabelle and Alasdair are very aware of their eco-footprint and have restored and repaired using the most natural materials possible. They also garden organically.
Wildlife & the environment
In terms of wildlife, they regularly have flybys from buzzards, red kites, kestrels and sparrowhawks and at night, one can listen to the Tawny owls calling. If you're really lucky you will get to hear the eerie call of the Long Eared Owl. They have plenty of slow worms and even can find a grass snake in the summer if you know where to look! The meadow is full of butterflies and grasshoppers, amongst other creatures, there are foxes and from time to time they are graced with the sight of a stoat bounding about the field. There is practically no light pollution and no road traffic noise.
Along the back of the field is an old Green Lane, from which Isabelle and Alasdair's house gets its name. This leads up to the Trig point at the top of the hill and from which you can see seven counties! The wagon looks out across to the Black Mountains of Wales to the west and the nearest wooded hill less than a mile in that direction is the subject of nature writer John Lewis-Stempel’s latest book titled ‘The Wood’, of which they naturally have a copy in the wagon! Another iconic view from the wagon is the twin curve of the mountains Skirrid and Sugarloaf and the owner thinks it was partly this view that made their veg box suppliers label their location as ‘M.E’ (short for Middle Earth, the Hobbit land). Tolkien lived in Herefordshire and was inspired by this countryside when writing his books.
Our guests say...
We had such a wonderful time at The Wagon Above the World. Everything was perfectly designed, they had thought of everything and even with changes for Covid-19 safety (which was greatly appreciated), the wagon still had lots of comforting little touches. The hot tub was easy to use and wonderful, particularly later at night with all the stars out. The location was top notch too, and not difficult to get to which is always a risk when choosing somewhere for a bit of isolation. We made use of recommendations from Izzy and Alistair and we were not disappointed at all. Pretty much every day since we've been back we've said 'I wish we were back at the wagon', so I think that says it all!
31/07/2020Kimberley
We had a three night stay at the wagon, after weeks of wondering if lockdown rules would even allow us to go! The weather was amazing! Sunshine from sunrise to sunset. We didn't leave once we'd arrived, both needing a complete rest. We lazed out on the decking, reading and enjoying the view. The hot tub was lovely, could see for miles and once dark the star gazing was great. We wandered along the lane behind the wagon and up to the top of the hill where we caught a great sunset. In the evenings we took the table outside and had dinner in the lovely cooling breeze. Time didn't matter, the peace was amazing and it was exactly what we were looking for.
10/07/2020Sally
We had the most relaxing and peaceful stay at Wagon Above the World. It was a surprise for my partner’s 31st, and he absolutely adored it. The lack of light pollution meant that we had a star studded sky above us, and even saw a shooting star - my first! I loved how beautifully the wagon had been restored. No gimmicks or unnecessary extras, but rather a place you could actually see yourself living. We love cabin/wagon/hut getaways, but this is by far up there with some of the best we’ve stayed in. The price is so reasonable for the quality and space, and the hot tub is the best I’ve been in. No chemicals or loud jets, just complete peace. We can’t wait to return one day. Thank you for our wonderful stay.
19/02/2020Emily
We had a fantastic two night stay at the wagon above the world, it was the perfect place to relax. We had the choice of spending the evening star gazing in the hot tub or sitting In front of the fire listening to records.. or both! The views were absolutely beautiful and there was plenty to do/see locally. We spent the day out on the bikes not too far away. We would definitely recommend this place for anyone looking for somewhere to relax!
17/02/2020Emily
The Wagon above the World was fantastic! Amazing views and super relaxing escape. The hosts were brilliant, gave us clear instructions of how to find the place and fired up the hot tub so it was hot for our arrival. Also left some really nice touches like homemade apple juice and flapjacks.
31/01/2020Tim
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Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
We had such a wonderful time at The Wagon Above the World. Everything was perfectly designed, they had thought of everything and even with changes for Covid-19 safety (which was greatly appreciated), the wagon still had lots of comforting little touches. The hot tub was easy to use and wonderful, particularly later at night with all the stars out. The location was top notch too, and not difficult to get to which is always a risk when choosing somewhere for a bit of isolation. We made use of recommendations from Izzy and Alistair and we were not disappointed at all. Pretty much every day since we've been back we've said 'I wish we were back at the wagon', so I think that says it all!
31/07/2020