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The Oyster Catcher
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1 Oyster Catcher ext 1

The Oyster Catcher - Geodome in Norfolk, United Kingdom

Last cache: 12:57:59, Wednesday 28 June 2017

Bagthorpe Farm

Not suitable for children

Not suitable for pets

True glamping in Norfolk with a white biodome, rolling countryside and a comfy interior that reminds you of the nearby coast.....

The Oyster Catcher is the latest venture in the diverse undertaking that is Bagthorpe Farm. Emily and Nick Walton have moved back from London to Emily’s family home and they now invite you to share their wonderful corner of rural Norfolk with a stay in their calm, white biodome.

You have the place to yourselves and you can lounge on the deck, fire up the bbq or head off into the countryside. The wood-fired bath, flushing loo and kitchen are in the half dome alongside the bedroom pod and you’ll find everything you need for a relaxing stay on hand. There's even a home-made cake waiting for you! The area around you is full of potential day trips. There are market towns and villages, the beaches only 10 miles off and you can carry on your glamping getaway with a visit to a nearby yurt restaurant...

Our guests say...

The Oyster Catcher was a fabulous place to stay, we had a truly lovely and well need relaxing weekend. It went beyond our expectations and everything we could have wanted for was provided. Loved the setting and the styling of the pods. Perfect conditions for star gazing as well!

24/03/2017

Lucia

We were booked to stay in The Oyster Catcher but due to really bad storms evening before we arrived and heavy rain on day we arrived, the owner Emily rang us on our journey down to Norfolk to stay that she was moving us into the wood cabin they owned called The Woodcock. The setting of both places is idyllic. The Woodcock is gorgeous inside and out. Good fun setting up wood burning heater for bath and outside shower each morning. Everything in cabin is excellent quality to ensure a comfortable stay. We slept really well in a lovely comfy bed with quality linen. We ordered 2 breakfast hampers from Emily and they did 3 delicious breakfasts. We had a great time playing cards and Scrabble by candle light. The wood burning stove in the kitchen area was great and we two great evening meals cooked on there. Last evening we had a great Sunday roast at The Duck in Stanhoe which is a lovely pub not far from Bagthorpe. We had a lovely time without electric - no TV, or WiFi - GREAT!! The area is great. Loads of lovely places to visit such as Burnham Market, Holkham beach, Blickling Estate and Holt. We will be back.

16/09/2016

Sara

Beautiful surroundings, and fully equipped geodome tent, there was nothing that we could want for. Our host Emily and Nick we fabulous hosts. On arrival there was cake provided by Emily , we also had a breakfast hamper, superb sausages.

05/09/2016

Mandy

Beautiful little spot with everything we needed to unwind and relax, with plenty of coastal villages to visit. The Oyster Catcher was very comfortable (although the bed was a little creaky) with a charm all of its own. We particularly enjoyed stargazing and the bath experience! Happy days.............didn't want to leave.

29/08/2016

Tracy

A lovely weekend to celebrate a birthday and anniversary. Great location, close to the north Norfolk areas planned to visit. Geodome had everything and more for a comfortable break.

19/08/2016

Dawn

We had a lovely time, very clean and cmstly presented. Loved the fires and hot water bath, so relaxing and such a peaceful getaway. The bbq pack was to high standard.

15/08/2016

Amy

Cosy and romantic!

29/07/2016

Edward

Our stay at the Oyster Catcher was simply perfect. Emily was so kind and thoughtful ensuring that we had ice packs for a weekend of prosecco drinking, book reading in the sun and country walks. Just wonderful to escape the world for a few days in such beautiful surroundings.

22/07/2016

Marion

Brilliant stay, felt perfectly remote and yet near to many beautiful and interesting parts of Norfolk. The geodome felt homely and was beautifully decorated.

08/07/2016

Cormac

My husband and I wanted a couple of nights somewhere a bit different to celebrate our 4th wedding anniversary. We had a brilliant time and loved The Oyster Catcher. On arrival we were met by Emily who took us and our bags to the accommodation in a land rover as it had been raining heavily and it was quite muddy. The pod was lovely a homely with everything we would need for a couple of nights. We quickly got the wood burner up and running. On the first night we headed to The Duck at Stanhoe for dinner which was lovely and we would thoroughly recommend it. The double bed was very comfortable and warm. It was easy to forget that we were under canvas. The water boiler is the bathroom pod was a little hit and miss but we weren't too bothered as it was part of the fun! We ordered the breakfast hamper from Emily which was good value and lasted us two mornings. We very much enjoyed cooking sausages and bacon on the gas stove. We enjoyed our stay and would visit again.

29/06/2016

Amanda

Totally perfect, everything it was imagined to be, it looked exactly like the photos show on the website, very clean and lovely customer service! Very private surroundings, left to do your own thing, added a lovely breakfast hamper for when we arrived with essentials we needed! Absolutely beautiful, very informative about the area, things to do etc, would definitely recommend to anyone thinking of staying!

15/06/2016

Faye

From start to finish it was a great experience, most wonderful hospitality, perfect location in the heart of the contry side , so peaceful and relaxing .

08/06/2016

Holly

We had a great time at the Oyster Catcher geodome! Was so cute and all the little extras and the attention to detail was fantastic! Emily was lovely and dropped off an extra bag of wood for our second night as it was so chilly which was so kind! Everything was very well thought out and you could tell that they'd really put a lot of effort in to making it special for their guests! Would definitely love to go back!

28/03/2016

Emily

Had a great time. My husband and I are the most un-outdoorsy people going and this was right up our street. The host Emily was a true delight having thought of all the little touches. Breakfast basket was perfect. A lot of information was provided for us covering local farmers shops, places of interest and good places to eat. We were lucky with the weather giving us an opportunity to visit Holkham beach and Hall. Highly recommend a trip to the Hall and the beach was a refreshing walk. The local Crown pub was outstanding with great food and service. Great stay and encourage others to book for the new year. Loved it!

28/10/2015

Gemma

The weather helped enormously and the cold clear nights meant fantastic star gazing, satellite and shooting star spotting. The woodburner in the tent created a warm, cosy place to be to listen to the birdsong all around. Very helpful hosts in a location ideal for exploring the north Norfolk coast.

09/10/2015

andy

Relaxing and Unique. A lovely place to stay for a couple of days. The attention to detail was great, and the wood fired bath was great fun. Slightly let down by the weather, i.e. extremely heavy rain in the middle of both nights, incredibly noisy under canvas. This of course taking nothing away from the a beautiful place and facility. Lovely sitting out on the decking watching the night sky, with a bottle of wine listening to the wildlife. Would definitely go back, and recommend to anyone looking for an adventure. Wood burner in the living area, a lovely feature on a chilly night !

05/10/2015

Lisa

Peaceful - quiet - relaxing; just a lovely stay away. It was idyllic cooking on the BBQ - no people apart from us, surrounded by birdsong, hares and cows.

31/07/2015

Marcus

We had a wonderful couple of days at the Oyster Catcher. It is a lovely quiet spot, and the pods are amazing - the wood fired bath is great fun. There were lots of nice touches, such as the fresh flowers, and the lemon cake. Emily is a perfect host, and we very much hope to return again one day.

24/06/2015

Paul

What a fantastic little hideaway! I booked this for my other half as a surprise birthday treat. Emily and Nick were brilliant at organising a special breakfast hamper ready for when we arrived and even helped us carry everything in! The first night we were so very nearly blown away, but this didnt take the magic away from an amazing break! Emily rang us the next morning to check we were okay and if we needed anything! Unless we messaged Nick and Emily, they left us to our own devices and allowed us to have our own celebrations! Thank you Nick and Emily! We would come back tomorrow if we could! To all those who are still 'umming' and 'arring', just do it! You wont be disappointed! These geodomes are finished to such a high standard and if Nick and Emily havent already put it in, you probably dont need it!

01/06/2015

Samantha

Fantastic, peaceful and romantic! A wonderful place to stay and relax whilst being close to great local pubs and farm shop but in a location where you are left to your own devices. I cannot recommend this place highly enough!

29/05/2015

Helen

it was fabulous,really enjoyed our glamping,all the attention to detail made our stay very enjoyable,our hosts Emily and Nick were very welcoming and helpful without being intrusive

27/04/2015

pauline

Had a lovely 2 night stay at the Oyster catcher - a really relaxing weekend which was just what we needed. Great location, being just a few miles from the coast and lovely towns like Burnham Market. The farm owners, Emily and Nick, were very welcoming and were forthcoming in offering their recommendations on places to go. Hope to visit again soon!

17/04/2015

Aimee

Had such a lovely time, we were absolutely useless at getting the fire going and were very cold the first night, so the lovely owner Emily brought us lots more wood and got it going for us the next night :). I'd highly recommend it there and we would love to go back!

06/04/2015

katie

"We had an absolutely fantastic weekend at the Oyster Cather. Our hosts were there to help if we needed but gave us the privacy we desired. The geodome tent was gorgeous and comfortable and we had some much needed alone time as a couple to reconnect. We are already looking to book again."

19/09/2014

Tracey

"Absolutely fantastic experience staying at The Oyster Catcher. The location was amazing; secluded on a working farm and completely left to your own devices (although if you needed anything the owners Nick and Emily were there to assist). The domes were fantastic; a lovely spacious bedroom pod and the bathroom/kitchen pods were equipped with everything you could need. I have already recommended The Oyster Catcher to several people as we thoroughly enjoyed our time there and touring the lovely North Norfolk area. Can't wait to go back!"

29/08/2014

Kerry

"Loved our stay, peaceful. Left on our own but owners near if required."

18/08/2014

Fiona

"Amazing place. Very comfortable and completely alone. Just listening to birds and watching wildlife. A fair distance to local pub ( not walking distance,) poor access to any local shops without driving car."

01/08/2014

Sarah

"Tt was a lovely, cosy and comfy place to stay! The best thing was being in a field surrounded by wildlife. It felt very private and we could enjoy watching the pheasants, hares, deer, birds of prey etc. Also the vast number of stars on a clear night!"

28/07/2014

Jenni

"My husband and I booked this trip as a romantic getaway for his birthday. We absolutely loved our time in our domes. The location was perfectly secluded, which made it feel so much more special than if we had been sharing a campsite (even with other glampers). We saw all kinds of wildlife from our tent (including hares, grouse, a mole and bats), and we loved the luxury of the double bed with a down duvet, sitting outdoors on the garden furniture, and the convenience of having a fully working lavatory! The domes themselves are fully appointed - I packed towels, matches, washing up supplies and a number of other sundries, none of which were needed.     Norfolk is a beautiful county and we were within easy driving distance of the coast, and had the chance to visit astunning beach; had we stayed longer than three nights, we would have taken fuller advantage of the location, but we wanted to enjoy staying in the domes themselves as much as possible."

18/07/2014

Marisa

"Totally exceeded all expectations, especially as my girlfriend had absolutely no idea until Emily (the owner) actually took us too the Geodome. The area was secluded, a very romantic setting, everything was provided, from bedding to shower gel, from kindling to tea lights. the BBQ was an added bonus. But the roll top bath topped it for us.   We have now decided that every year we will stay at a Canopy & Stars site (leaving the children with the grandparents lol)."

25/06/2014

Jim

"It was fantastic. Ingrained into my soul. We arrived 4pm and the weather was glorious. I was in a t-shirt, as was my wife. We watched the sun set. I loved the log fires inside the magnificent tents and sort of turned into "Rambo" when it came to keeping them going. The next day the weather was very different (so we were very lucky the day before). We went to the coast and then a stately home, followed by a delicious pub lunch. That evening we went for a meal at a local pub, which was delicious. All in all a fabulous 2 days."

16/04/2014

Daniel

"It was blissful; uninterupted glamping in a field. Great facilities, log burners for heating and a roll top bath.  Would recommend to anyone."

24/03/2014

Sue

"I stayed with my boyfriend and we loved the bio domes and the location they were in, beautifully secluded and peaceful. The pods themselves were well designed and were decorated to a high standard. My boyfriend absolutely loved having to use the log burners to heat the pods and the water to bath in, as well as using the open BBQ/fire pit at night whilst admiring the perfectly clear night sky and listening to the (very) nearby nighttime wildlife."

27/09/2013

Amy

"Loved it! Very friendly people, great accommodation, all the little touches were there."

09/09/2013

Darren

"My partner and I spent a long weekend at The Oyster Catcher. It was beautiful and secluded! Nice and clean and cosy. Candles and Lanterns are provided and give it that really romantic feeling. We enjoyed using the wood burners to heat our water and keep us warm at night. The roll top bath was lovely and the bed was extremely comfy!"

28/08/2013

Felicity

"Our stay was absolutely fantastic, complete peace & quiet, not a soul to bother us. It was our first experience of glamping. We could not believe the large beautiful bed, flushing toilet & large bath and well equipped kitchen. The sunsets and the dawn chorus, the bbq. Our hosts Nick & Emily Walton left us a cake and fresh herbs. Everything we could possibly need was there in the kitchen, we didn't need to ask them for anything, but they were there if we required their assistance."

26/07/2013

Carole

"We had a thoroughly relaxing time in the perfect comfort of the oyster catcher. The best things were having a roll top bath, lovely biscuits on arrival and fresh flowers which left our bedroom smelling of luscious sweet peas. The worst was having to leave!"

01/07/2013

Carly

"The Oyster Catcher was amazing! The weather was damp and cold but it didn't spoil the holiday at all. Emily had provided everything that we could possibly have needed. It was great fun heating our own bath water and making fires to keep us warm! We would love to visit again as soon as possible."

29/05/2013

Lisa

"Individual site, romantic, 'the bath'. The opportunity to 'camp with luxury'. To enjoy the site without interruption from anyone. Located near to Sandringham which we thoroughly enjoyed visiting.  Not even the poor weather bothered us that much!!!!"

27/05/2013

Stuart

"We had the best time. It was so romantic and something different from where we've ever stayed before. The best thing [...] was the fun and romance of the fire. Our hosts were amazing too. Very accommodating."

19/04/2013

Helen

"The facilities were excellent, well designed, constructed and furnished. The owners were very helpful, providing extra bedding for the cold nights."

01/04/2013

Grant

"We really enjoyed our stay at the Oyster Catcher.  The eco-pod was completely secluded in lovely surrounding countryside which was very romantic.  Loved the roll top bath and we had a lot of fun lighting the log fires and heating our bath water. The host (Nick) was very friendly and helpful and we enjoyed exploring the surrounding areas with nice beaches and lovely local country pubs."

27/09/2012

Vicky

"Best thing - waking up in the morning on the Sat and looking out onto the pretty field full of yellow flowers and blue sky!! Worst thing, getting the hang of heating the bath water just right! But it was fun trying to get it right!!"

01/06/2012

Stephanie

" The spot is glorious, lots of wildlife and a sense of privacy.  Also the tent is very cool with proper bathroom, well comfy bed and a kitchen.  Also the wood powered heating and water boiler was fun, and I learnt to light a proper fire.  The owners were friendly and helpful but left you to your own devices which was excellent."

28/05/2012

John

"Our stay was fantastic, the owners were very helpful and accommodating and had done a fantastic job creating a bit of peace and quiet. The decor of the pod was finished to high spec and was very homely. The surrounding area had everything we wanted with our break from the city, beautiful walks, local bars with good food and wine !! just perfect !"

11/10/2011

Adam

"Emily and Nick have thought of every detail. Everything from wooden spoons to firelighters was provided - I can't think of anything we were left without. We both wanted to stay longer."

23/09/2011

Peter & Abi

"The setup and location is wonderful, peaceful and secluded and Emily is a charming host having provided a very welcoming hamper of homemade and local produce."

10/09/2011

Steve

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  • Geodome for 2

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Not suitable for children

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Essentials

The important stuff

  • Check in time is between 3:30pm and 4:30pm.
  • Check out is by 11am.
  • Bagthorpe is a working farm. The farm yard is strictly out of bounds and there are tractors and farm machinery in operation daily.
  • The wood behind the dome is strictly out of bounds (this is fenced off!)
  • There’s lots of wildlife (you might hear strange noises at night! And there is lots of birdsong...but it is beautiful!
  • Pets cannot be accommodated at The Oyster Catcher
  • Bring wellies!
  • Sleeping arrangements
  • 1 double

Cooking

  • Camping gas stove
  • Kettle
  • BBQ
  • Cool box provided with ice packs which can be changed daily upon request

Washing

  • There’s a free-standing bath with wood-burner to provide hot water and free running cold water! There is a flushing loo in the bathroom unit.
  • Washing up is with cold water only, running water in the kitchen, butler sink.

Heating, lighting & bedding

  • All bed linen and towels provided
  • Woodburner in bedroom dome – a basket of logs is provided upon arrival and more logs can be bought if required.
  • No electricity so candles, lanterns, torches provided

Entertainment

  • Books
  • Cards
  • Board games
  • Where possible organised farm tours will be available and specific farm walks will be mapped out

Activities

Festivals & events

The Cromer & Sheringham Crab & Lobster festival takes place in May, where you can experience the finest in crustacean gustation!

Nearby Houghton Hall holds Houghton International, equestrian events in a magnificent setting

Courses & classes

At Bagthorpe Farm

There are great country walks stretching out from your door at The Oyster Catcher and The Woodcock as well as organic farm tours, bikes for hire nearby and some good berry foraging!

If you're thinking of getting out and about, ask Emily & Nick about the following:

Places to visit

Houghton Hall (3 miles)

The village of Burnham Market (boutiques & The Hoste Arms 8 miles)

Sandringham Estate (9 miles)

North Norfolk Coast 9 miles (Brancaster, Wells, Hunstanton)

Norfolk Lavender (Heacham, 9 miles)

Holkham Hall (12 miles)

Pensthorpe Wildlife Reserve (12 miles)

Castle Acre Priory (15 miles)

Holt (Georgian Market town 20 miles)

Outdoor & Active (walks, watersports)

Sailing (Brancaster)

Horse riding

Clay Shooting (Mid Norfolk Shooting School)

Seals (Blakeney & Morston)

Cycling (everywhere, Norfolk is fairly flat!)

Fishing (North Norfolk Coast)

Kite Surfing (Brancaster)

Walking (Peddars Way, National Trail which runs from Suffolk to Cromer via Hunstanton), Coastal trails

Bird-watching (RSPB Titchwell Marsh)

Food & Drink

At The Oyster Catcher

On arrival your warm welcome includes a homemade cake to get you started. In the kitchen dome, you'll find all the self-catering basics, tea, coffee, sugar, salt, pepper and lots of fresh herbs in pots. Breakfast hampers can be ordered by arrangement with Emily.

At The Woodcock

A cake and pint of milk is provided for that all important cup of tea on arrival

Tea, Coffee, Sugar, S&P, cooking oils are all in the kitchen – essential condiments

Fresh herbs can be cut from the pot outside – add mint to freshly boiled new potatoes or rosemary for a BBQ side dish

*A breakfast hamper or BBQ hamper of locally produced goodies is available to order in advance (please give 24hrs notice) 

Getting supplies in

There are lots of fantastic farm shops nearby, a butcher/local shop 4 miles away to stock up your cool box (ice packs provided on arrival and can be swapped daily if necessary)

Pubs & restaurants

The King’s Head, Bircham (2 miles)

The Duck Inn, Stanhoe (3.5 miles)

The Crown, Rudham (4 miles)

The Hoste Arms, Burnham Market (8 miles)

The Dabbling Duck, Massingham (8 miles)

The Ship, Brancaster (9 miles)

The Jolly Sailor, Brancaster (9 miles)

The White Horse, Bancaster (9 miles)

The Orange Tree, Thornham (10 miles)

The Yurt Restaurant (& Farm Shop), Thornham (10 miles)

The Victoria Holkham (12 miles)

Morston Hall, Morston (18 miles)

Burnham Deepdale Cafe (and shops) (9 mile)

Wiveton Cafe (and farm shop/coastal walks) (21 miles)

Meet your hosts

Bagthorpe Farm has been in Emily's family for 50yrs. It's in a hamlet consisting of one road, 10 houses, a church, a rarely used red telephone box and a post box. The property is a collection of traditional Norfolk farm buildings built after the Napaleonic Wars.

The farm is situated in the beautiful unspoilt countryside of rural North Norfolk, close to Sandringham and Houghton Hall estates. Bagthorpe is a family-run 300 hectare mixed farm, growing vegetables, cereals and beef cattle organically whilst a small acreage is still farmed conventionally for onions, sugar beet and barley. The soils are light free draining sandy loams which are ideal for growing onions and root crops. No one farming year is the same, especially with organic growing, so you really do learn from your mistakes! Bagthorpe is blessed with a wonderful natural environment, which they (and Emily's dad Tid before them) have strived to enhance with their farming methods and schemes over the last 30 years.

Emily grew up at Bagthorpe then left Norfolk to work in the music business. After meeting her husband Nick (a trained accountant, who speaks 3 languages!) in London and living there for 10 years, they both felt they needed a change and agreed to take Tid up on the offer to come and help run the family farm in January 2008. Emily loves the countryside and cooking (she is a Prue Leith trained cook) whilst Nick has thrown himself into farming and 3 years on is slightly more in control after a very sharp learning curve.

They now live in the farmhouse, which dates back to Tudor times, where Emily grew up. They have a young family and an excitable black Labrador (who is harder work). They are looking forward to sharing the wonderful place where they live in the hope that they can put people back in touch with nature and the simple pleasures in life.

Wildlife & Environment

A major advantage of the type of farm system operated at Bagthorpe is that the rotation creates a mosaic of crops that support a rich diversity of plants, invertebrates, bird and mammals. The presence of grass leys with is key to the success of many farmland bird species, particularly grey partridge and finch species such as linnets; also brown hares, bats and a broad range of soil invertebrate species are hosted on our farm. Grey partridge coveys, for example, utilise grass leys in winter months, whilst bats are drawn to high numbers of insects using grassland within their life cycles. The presence of clover is also crucial to many pollinating insects, particularly bees in their complex life cycles.

In addition the organic management of leys ensures an increased number of soil invertebrates including earthworms, thus providing a sustained food resource for species higher up the food chain such as song birds, small mammals, bats and birds of prey. These all prey on invertebrates that would otherwise be pests within the organic cycle thus keeping a natural balance of these populations.

Other species of birds commonly found at Bagthorpe include oyster catchers (hence the name!) and lapwings. Indeed we often have to leave bits of land unplanted with crops to avoid disturbing these birds nesting!

There are several fields in ‘arable reversion to grassland’ schemes (Countryside Stewardship Scheme) meaning that they are not cropped, rather they are allowed to undergo a natural regeneration to grassland.

As well as maintaining extensive field margins Nick & Emily have also established beetle banks in the centre of a couple of the large fields. This allows predatory insects to spread from the over-wintering sites on the field margins into the centre to prevent the build up of pests. They are also utilised by grey partridge, skylarks and corn bunting both for nesting and feeding.

They are also blessed at Bagthorpe with 150 acres of woodland, made up of over twenty different sites. The woodland is a mixture of deciduous trees and some areas of conifer. There are many ancient Oaks, Beech and Ash trees, as well as Chestnuts and Sycamores.

The woodland, as well as providing natural habitat for many species, acts as a carbon sink, ensuring that Bagthorpe has a positive carbon footprint. A recently undertaken Carbon Footprint audit discovered that the total emissions of CO2 (including the methane and nitrous oxide equivalent tonnage) was 307 tonnes annually, whereas thanks to farming practices (reduction of artificial fertilisers on the organically farmed area) and the woodland the farm actually sequesters 669 tonnes of CO2 annually, meaning they are in credit!

Getting there

Bagthorpe Farm, King’s Lynn, Norfolk, PE31 6QY

By public transport

King’s Lynn station (25 minutes by car) is the nearest for both buses and trains.

By car

From King's Lynn

Take the A148 towards Cromer/Fakenham. In East Rudham pass The Crown pub on your right and immediately afterwards take the left onto Bagthorpe Road. Folllow for approx 4 miles, into Bagthorpe, past cottages/church and phone box..The Farm House is just on the left before the farm yard.

From Swaffham 

Take the A1065 towards Fakenham. At Fakenham roundabout take the 1st exit onto the A148 towards King's Lynn. Turn right onto B1454 towards Docking/Hunstanton. Through woods, turn left towards Bircham. Turn left into Bagthorpe, past farm yard and Farm House is on the right.

Please park oustide the Farm House (which is 30yds from the Church and next to the farm buildings).

Booking Terms

Canopy & Stars low price promise

 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?

 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.