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Sky Den - Treehouse in Northumberland, United Kingdom

Last cache: 13:33:03, Sunday 24 September 2017

Calvert Trust Kielder

Suitable for children of all ages

Pets welcome

Children and one dog welcome. There is a surcharge of £50 per pet per stay.

George Clarke’s very own dream treehouse project: an accessible design delivering a whole new perspective on the great outdoors!

The Sky Den was built by William Hardie Designs with connoisseur of creative and quirky constructions George Clarke, throughout the second series of his imagination-catching Channel 4 programme George Clarke’s Amazing Spaces. In an original move, this treehouse is composed of three different shapes that each blend together the best of outdoors and indoors, taking in everything from the red squirrels in the trees around you to the sweeping river just below. 

The square is the central point of the treehouse and your main living space, with glass doors opening onto a wide balcony with captivating views over the river. Inside, George has exploited his small spaces expertise to create an impressively versatile space, with a functional kitchen in a clutter-phobe’s paradise of fold-away furniture (including two single beds) and wet room accessible from the deck. Then there’s the circle, a simple viewpoint of corrugated iron, where you can have a picnic and brew up a cuppa the old-fashioned way over the wood-burning stove. Finally the triangle is the loft space of your already lofty suite, accessed by steps from the outside deck. In good weather, when there is no wind, it's possible to open the whole roof for an unobstructed view of the gold tier Northumberland Dark Skies.  

It’s not just the structure the makes this place amazing. Set in the heart of the Calvert Trust within the Kielder Water & Forest Park and a short walk from the main activity centre, this will enchant wildlife lovers and adventure-seeking families alike; the Calvert Trust Kielder has 30 years of experience in providing unforgettable, accessible and fully inclusive activity holidays to people of all abilities. As well as sharing the forest with around 50% of England’s native red squirrel population and two regular pairs of osprey, you’ve got watersports, rope courses, climbing, orienteering and much more, literally on your doorstep. Book onto an activity day or discover England’s largest forest and its many woodland trails for yourself.

The Sky Den is designed to enjoy nature and the elements. With its opening roof and an open sided deck platform, as one would expect, at certain times of the year when Northumberland can get a bit chilly, it can be a bit more of an outdoors experience too! So remember to bring warm clothes and get involved in celebrating nature and outdoor living, year round in this truly incredible structure...

See 'Essentials' for more info on accessibility. 

Our guests say...

Wonderful. The Sky Den looks small from the outside but is actually like the TARDIS. Everything you could need is right there, the beds are comfortable, plenty of space in the bathroom, cooking facilities built in. The balcony over the river was a joy, both in a breathtaking view and a lullaby for a restful sleep. Would recommend to anyone wanting to take a break from the fast pace and stress of life. No telephone signal, no internet (except for in the Reception). We booked the hydrotherapy pool for the evening, we had the place to ourselves, priceless. Went with mixed generations, the kids loved the activities, especially the King Swing, and grandmother loved the ease of access for the pool. I enjoyed the quiet. Highly recommended.

29/05/2017

Geraldine

Fantastic trip with the family and our husky. Stunning location, quirky building and some home comforts too - the outdoor log burner, balcony for bird watching and opening roof (last thing at night for stargazing, and first thing in the morning for blue skies) made it really special. Friendly staff at the Calvert Trust too! We'll be back!

26/04/2017

Sally

Stayed here with my sons and dogs . It was cosy and warm with a lovely balcony to watch the river and wild life. It contained pretty much all we needed , we had some great weather and felt relaxed and refreshed after our stay .

21/04/2017

Carol

What a unique accommodation sky den is. Very quirky and fun whilst relaxing and peaceful. Great to visit and chill out. Unfortunately the cloudy skies meant we did not get the beautiful view of the dark sky we wanted for the roof opening but we may just have to come back...

19/04/2017

Zoe

It was really, really awesome! My favourite part of it was when we opened the walls of the roof to look out. I also enjoyed going on a walk down the river, close to the den, because I enjoyed jumping on the rocks - Benjamin Perry (aged 8)

12/04/2017

James

Four of us were already in the area staying 2 nights at the Battlesteads Inn to take advantage of the observatory. My daughter alerted me to the fact that George Clarke had one of his amazing spaces in Kielder forest and it happened to be free so we could tag a couple of extra nights onto our holiday.

04/01/2017

Janette

Quirky, peaceful and with the added advantage of being able to use the Calverton Trust pool for free!

25/11/2016

Natalie

It was brill.No technology at home with nature and shared the experience with 3 friends who enjoyed the outdoors,great location.bike ride around Kielder lake 26 miles.star gazed at Kielder observatory and great food provided by the Calvert Trust dining room and the Pheasant Inn.Great landscape for our love of photography too.

07/10/2016

Wendy

We loved it. Amazing part of the country and sky den has real novelty value.

09/09/2016

MIKE

Beeeaaaauuutiful!! Can barely put into words how much we enjoyed our stay up in the trees

29/08/2016

Ian

what a fantastic place! Ingenious, comfortable, close to nature.

22/08/2016

Helen

We arrived in the sunshine on 27th April. My 70th birthday treat. We enjoyed setting up the living area, opening up the roof, and sitting outside listening to the water and watching the birds. We cooked our own meal that evening, It was good to find out the smoke alarms worked as our duck breasts sizzled in the pan. The clouds soon gathered and we did not see the stars that we were hoping to see. I woke just after 1 o'clock and was amazed to see a clear sky and the stars shining so brightly. We went out the next day to explore Kielder castle and the area around it and while having our picnic lunch it began to snow. The Sky Den looked lovely through the falling snow as we returned and we were soon warm and snug in the living area. We went down to the dining room in the Calvert Trust and enjoyed our evening meal there. It did stop snowing during the evening but we woke to more snow in the morning.

27/04/2016

Lynda

This was a break to celebrate our engagement and it was perfect especially with the snow!! The skyden was so unusual and different with breathtaking views and very warm! Amenities were spot on!

15/01/2016

Mark

The Sky Den was a lovely retreat from day to day life in a beautiful setting, and very well set out, equipped and designed. The weather meant that the roof had to stay closed, but the den was a safe and warm haven from the rain and the raging river below.

04/01/2016

Douglas

We arrived very late but the staff had already contacted us and thankfully left the keys in a lock box which was very handy! We loved our stay and wish we could have stayed longer. The weather didn't deter us from attempting some of the walking routes. Also we were well prepared thanks to the information provided before our stay.

14/12/2015

Sarah

Absolutely incredible... Check in was very smooth we were left to look around ourselves and figure out how to put the chairs together and set up the table etc. which was all part of the fun... The area was so private which we loved. Beautiful scenery. The accommodation was fantastic it had everything we needed what a great place... We could take our doggy too which was great as he loved the area (lots and lots of walks and swims) it was very clean and tidy.

09/09/2015

Victoria

The Sky Den - a most amazing and unique experience for our 20th Wedding Anniversary. What could be more romantic than sleeping under the stars surrounded by the sights and sounds of the forest? As outdoorsy people we loved the choice of open spaces and our dog, Harry, enjoyed the long walks through Kielder Forest direct from the door. We had great fun discovering all the hidden compartments and furniture and we were surprised by how spacious the living accomodation was. For anyone wanting to get away from it all we would highly recommedned the Sky Den for a fun and quirky break.

21/08/2015

Debbie

It was a truly amazing experience the Treehouse exceeded all our expectations and we had three fantastic days at Kielder

10/08/2015

Selena

Loved it! Our 10 year old son got a huge surprise when we turned up and we had a wonderful and different family break. The weather even smiled so we could open the roof to look at the stars.

03/08/2015

Kirsty

myself, my husband , son and a friend - both 16.( my son has high functioning ASD) we all enjoyed staying in the Sky Den , sleeping on a board is not my idea of a holiday but the boys loved being in the triangle upstairs. not much chance of sleeping under the stars as it rained and the midgies were out in force. the boys booked a range of activities and tried everything offered. They loved the high ropes and climbing wall, - the instructors were amazing. staff were very helpful and made the boys feel very welcome.

08/07/2015

ANN

2 night stay for 2 adults & a dog, ideal location, stunning scenery, with the gentle sound of the stream below place to totally chill. We lit the wood burner & opened the wine, lovely.

17/06/2015

Louise

Brilliant in every way

04/05/2015

alison

We enjoyed it very much with good accusation weather and activities

17/04/2015

Kathy

Skyden was exactly how we thought it would be except on website showed composting toilet and keilley kettle. Neither of them there but didn't spoil our fun. Fantastic feeling when opening roof. Love stalls and bench in wall idea.

30/03/2015

Linda

"Quite surprised at how spartan it was when we first entered the square but it is great fun finding all the bits and bobs and furniture and sofa and "constructing" the living space. Constant sound of water running is very relaxing and the beds were very comfortable. Just a shame it was too drizzly to open up the roof to the skies."

17/11/2014

Jenny

"The building was amazing, so cleverly put together with all the ready to make furniture and stores beds. Was a wilderness adventure from arriving"

14/11/2014

Louise

"We were delighted by the Sky Den. We hadn't realised its location was next to the river, which added another lovely aspect. We booked straight away to come back in the Spring"

03/11/2014

Sally

"A great experience to stay in such an unusual tree house type building, beautifully designed. We loved the outdoor area with wood burner, and going to sleep to the sound of the river rushing just below. Well equipped"

31/10/2014

Sophie

"The accommodation was brilliant. Cosy and with the roof opening to see the stars, well clouds unfortunately but was lovely. Great location to travel around Kielder. Seeing Red Squirrels and going to Kielder Observatory"

17/10/2014

Darran

"Great location, comfortable beds, good amount of blanket etc to keep warm, peaceful and serene but close to other things if you wanted to go exploring"

22/09/2014

Helen

"Yes is excellent, liked the area there was lots to do and our accomodation was fabulous."

05/09/2014

Jo

"We had a wonderful time, the Sky Den was an incredible place to stay, the location was stunning. We saw stars and red squirrels. We didn't want to leave!"

18/08/2014

Rebecca

"It was fantastic, the sky den was every bit as wonderful as we hoped. The centre and the staff were lovely too....glad our hire charge went to support such am amazing charity."

24/07/2014

Laura

"The stay was great fun, everything we need packed into small spaces. Very comfortable beds, great views, lovely sound of the stream"

11/07/2014

Jessica

"It was a stunning , quirky and unique place. From the moment we arrived you had a smile on your face from the setup of the inside and its position in the trees ."

04/07/2014

Amanda

"Impressed with the detail that had gone into the premises, including books, telescope etc. Worst was the midges"

16/06/2014

Peter

"Amazing! Watched the program so knew all about it! Amazing location!"

14/05/2014

Steve

"We did, great location, unique property, no hassles, everything provided that we could reasonably expect."

01/05/2014

Ron

"I loved it! I cried as soon as I saw it and then cried as I looked around it - I couldn't believe I was actually there!"

29/04/2014

Julie

"We all loved Skyden and had a magical stay. We felt so close to nature. Waking up listening to the river below, feeling like a bird in the trees with the roof open, and our youngest loved the wild bunnies and the plentiful chaffinches eating seed from her hand."

21/04/2014

Bev

"Amazing place especially the novelty of having a bedroom with walls that opened out - sleeping under the stars - well almost!!. Area quite small so would not have wanted to stay more than a couple of nights."

16/04/2014

Penny

"We had an excellent stay. The Calvert Trust have many activities which my son and his friend really enjoyed. The accomodation was excellent, especially the top room with the opening roof."

14/02/2014

Debbie

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Book this place

Step 1: Select check-in date

Bookings at Sky Den begin on a Monday, Wednesday or Friday.

Key:

x Check-in

x Unavailable

Step 2: Select length of stay

You're booking…

  • Treehouse for 4

Step 3: Who's coming?

Any age

No charge Own travel cot - mezzanine sleeping space up ladder, not suitable for babies and toddlers.

per pet per stay


Booking summary

Check-in:
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Check-out:
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Price:
Select your dates first!

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in is from 4pm
  • Check out is before 10am
  • Accessibility: 

    The Sky Den is accessible in the main but has limited multifunctional space, and this may impact on those who are wheelchair dependent.

    The triangle is not accessible by anyone who cannot climb the external stairs from the walkway.

    The Square (main living area) is fully accessible, however, the space is limited, when the furniture is either folded out or set up in bedroom format. It houses the small kitchen which has a height-adjustable bench. This area is level entry from the roadside through to the balcony.

    The Circle (al fresco seating and dining) is accessible to wheelchairs, via a gently sloped walkway, but has limited turning space.

    Washing The wet room with shower, toilet and basin is located outside the square and is wheelchair accessible.

    The Triangle has a sleeping platform accessed via a small 2 step ladder, with under-bed storage.

    Due to the design of the building there is no space to store a hoist or other large items of equipment. Please contact Calvert Trust Kielder prior to your stay, for equipment needs or more information.

  • Please NO disposable BBQs!
  • Sleeping arrangements
  • 4 singles OR 1 double and 2 singles

Extra space available

Space for 1 pet from £50 per pet per stay

Space for 1 baby no charge. Own travel cot - mezzanine sleeping space up ladder, not suitable for babies and toddlers.

Kids & Pets

Children and one dog welcome. There is a surcharge of £50 per pet per stay.

Cooking

  • Kitchen with 2 ring halogen hob
  • Small fridge
  • Sink
  • Microwave and toaster

Washing

  • Separate wet room with shower and toilet outside the square.

Heating, lighting & bedding

  • There is electric lighting throughout the Sky Den.
  • As Sky Den is in an International Dark Skies Park external lighting is limited. We recommend you bring a torch with you, especially if you plan to arrive after dark.
  • There is a small wall heater in the triangle and another in the square - the treehouse can get chilly in winter so remember to bring your woolly jumpers!
  • There is a wood burning stove in the circle (NO disposable BBQs please).
  • Beds can be made up as 4 singles OR 1 double (triangle) and 2 singles (square)
  • Sheets, sleeping bag liners, blankets and towels are provided however we recommend bringing your own sleeping bags during the colder months or if you want to sleep outside in the circle

Entertainment

  • Board games and cards
  • iPod dock
  • Telescope

Activities

At Kielder

Calvert Trust Kielder runs heaps of adventurous activities for the whole family. You can get in touch to reserve your place after you book, or just see what's available on the day!

Take your pick from:

High Ropes Course

Geocaching

Laser Clay Shooting Range

Archery

Climbing and Abseiling

Zip Wire

Sailing and Canoeing

King Swing

Orienteering

Golf Buggies

Velcro Olympics

Low Ropes Course

Hand Crank Bikes

Rainy Days

Hydrotherapy Pool and Infra Red Sauna

Snoozelum

Indoor Games

Indoor Climbing Wall

TV Lounge

Guest computers

Places to visit

Kielder Birds of Prey Centre

Hexham

Hadrian’s Wall

Scottish Borders

Newcastle

Edinburgh

Durham

Outdoor & Active

Lakeside Way - a 26 mile path for walking and cycling around Kielder Water

Cycle hire

Mountain bike trails

Food & Drink

At Kielder

You're welcome to make use of the guest dining room where local, home cooked food is available for breakfast, lunch and evening meals. There's also a takeaway facility, and you can arrange for a takeaway meal to be waiting for you when you arrive - get in touch with the Calvert Trust after you book.

If you want to cook for yourself in your own treehouse kitchen, the nearest shop for supplies is Kielder Village Store (5 miles) or there is a Co-op in Bellingham (13 miles).

Pubs & Restaurants

The Blackcock Inn (5 miles)

The Pheasant Inn (5 miles)

Kielder Castle Café (5 miles)

Falstone Tea Room (5 miles)

The Boat Inn Restaurant (2 miles)

Café on the Water, Tower Knowe Visitor Centre (1 mile)

Boe Rigg, Tarset (10 miles) 

Battlesteads Inn, Wark (15 miles)

Black Bull, Wark (15 miles)

Riverdale Hall Hotel, Bellingham (12 miles)

Meet your hosts

Bakethin Bird Hide

Calvert Trust Kielder is a charity that specialises in "challenging disability through outdoor adventure". In 2014 Calvert Trust Kielder celebrates 30 years of providing outdoor adventurous holidays for people of all abilities.

Wildlife & Environment

The activity centre is set in 40 acres of woodland making up Kielder Water & Forest Park, home to northern Europe’s largest man-made lake and England’s largest forest. Perfect for anyone who wants to get outdoors, there are opportunities for watersports, exploring, walking, cycling and much more. Follow the extensive purpose-built walking trails through the forest or the dedicated mountain bike trails. You can also spot a range of rare wildlife including the "Kielder Super Six": osprey, red squirrel, pipistrelle bat, roe deer, salmon and otter.

Getting there

Sky Den, Calvert Trust Kielder, Kielder Water & Forest Park, Hexham, NE48 1BS

By public transport

There is a train station in Hexham, but this is 35 miles away so it's much easier to bring a car!

By car

  • Head for Newcastle upon Tyne and follow the A1 till you see signs for Hexham A69
  • Follow the A69 past Hexham until a turning on the right of the dual carriageway signs towards Acomb and Chollerford A6079.
  • Follow the road through Acomb village, Wall village and through to Chollerford at which point brown tourist information signs start signalling the way to ‘Kielder Water and Kielder Forest’.
  • Continue into Kielder Water & Forest Park  passing Tower Knowe Information Centre on the right.  Calvert Trust is only 3.5 miles further on the left.
  • Leave the M6 at Junction 44 Carlisle and follow the A7 through Longtown.
  • On approaching the next village of Canonbie there are brown tourist information signs marking the route through to Kielder. This route takes you through many country roads and is approximately one hour in journey time from Carlisle.
  • Eventually you will come to Kielder village. Do not turn into the village but keep going past.
  • The Calvert Trust is 6 miles past Kielder Village on the right hand side of the road.

When you arrive, please go to the main reception to collect your keys.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.