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The Waiting Room_exterior from front
The Waiting Room_bathroom
The Waiting Room_kitchen dining area
The Waiting Room_tea and coffee
The Waiting Room_sunflowers
The Waiting Room_frosty morning
The Waiting Room_river
The Waiting Room_private courtyard garden

The Waiting Room - Cabin in Northumberland, United Kingdom

Last cache: 20:37:35, Saturday 21 April 2018

Staward Station

Suitable for children of all ages

Pets welcome

Dogs may be brought by arrangement - please call 0117 204 7830 to discuss. Children welcome.

You'll be in this Victorian waiting room a while if you're hoping to catch a train - but with surroundings like this, who'd want to leave?

Staward Station had trains puffing in and out for over 80 years, closing in 1950 along with the traditional waiting room now owned by Deb and Steve, who live in the Stationmaster's House nearby. The Waiting Room has had a lick of paint or two since then, and has been fitted out with a selection of essential mod cons, but apart from that it hasn’t changed much! You’ll be sleeping in the old ticket office, and in fact the original ticket hatch is still in use, opening onto the reading room (although morning cups of tea might be more appreciated than tickets these days). It’s also a bit cosier than it used to be, with new double glazing on the replica, south-facing windows and with insulation material used by NASA lining the roof. There’s still the main entrance from the platform, leading into the sitting room, and if you go through the fully-equipped kitchen you'll find another door leading out the back to your private courtyard garden.

The old stone railway bridge is just at the end of the platform, and from the top you can see over the tree tops down into Staward gorge and across to Hadrian’s Wall – perfect for planning your walking route through the surrounding countryside. A good one to start with is the John Martin trail, a ten mile off-road walk that you can join just at the bottom of the garden.

Our guests say...

oh my goodness. What a delicious little getaway The Waiting Room is! Warm and cosy and just so peaceful. Lovely styling and all mod-cons... apart from a slotted spoon, so Gav had to slum it! ;-) Very importantly, an incredibly comfortable bed! I woke up on the first day to let the dogs out in the enclosed garden and watched to greater spotted woodpeckers frolicking in the pine outside. The lambs were out and the birds were singing away! spring at last! The location is perfect with many hadrian's wall things to see about 15mins away. We went to Langley castle for afternoon tea for our engagement anniversary. What a treat!! The hosts, Deb and Steve, were very friendly and non-intrusive. they got it just right considering that you are essentially in their garden. Their 6 black labs are the most lovely gentle babies and so lovely having visits from them. We also got some lovely cuddles from their beautiful cat! hooray!



Cosy cabin which is tastefully decorated -perfect location to travel around the countryside of Northumberland and only 45 mins away from the coast Hosts were very accommodating and recommended some lovely walks



We had a fantastic break and absolutely loved the Waiting Room. So cosy and comfortable with the most helpful and genuine hosts. Nothing was too much trouble for them. Would highly recommend this spot, for us it was perfect!



We had an absolutely lovely time. The Waiting Room' is just perfect for the two of us and the weather was gorgeous as well. We live and work in London so it was a perfect retreat away from the hustle and bustle for a long weekend.



We had a most relaxing time. Dinner supplied on the Saturday evening was suburb. Our Border Terrier was made very welcome by the resident Labradors



We had an amazing time at the Waiting Room in Northumberland. It had the perfect blend of rustic charm,/shabby chic unique style of property , very friendly and helpful owners and is on the doorstep of so much great countryside to explore with the dog. Great local food available at 2 pubs nearby. Our Boxer dog Ruby was in doggy heaven playing the the resident 6 black labradors belonging to the owners!



Collection from the nearest station was happily provided & the warm welcome was typically Northumberian. If you've not read about things to do or see then the wealth of information provided would tell you all you need to know. Fresh eggs from the resident hens along with homemade biscuits & the essentials for making a few brews goes perfectly with accommodation that's very homely, clean & comfortable. To say Steve and Deb are helpful would be something of an understatement. Whilst you are left alone to enjoy your stay, you are made aware that should you need any assistance, they are more than happy to assist. All in all, it's one of those places that goes firmly onto your list to be revisited.



Really beautiful part of the country. Beautiful accommodation. All info left in the waiting room re visiting or eating out was very useful and in fact thanks to these we decided on our programme for the whole week, the very evening we got there. Must say I am not usually comfortable with dogs around but these were friendly and very well trained and I felt fine. Nice to have a piece of cake and all to make a hot drink on arrival. Nice also to be able to order ready meals at a very realistic price.



The Waiting Room was beautifully restored with many original features still in place! Deb and Steve were brilliant hosts who accepted our booking last minute and both took the time to come and chat to us, despite their busy schedules. We enjoyed everything the local area had to offer - from bike rides to long walks and from lovely breakfasts at quaint cafes to delicious evening meals at local pubs. Thank you for a wonderful break! We will miss the peace and quiet and the lovely, friendly dogs. Shaun and Natalie.



First time in this area and first time with your organisation. Loved the accommodation, the hosts and the area. Very peaceful - home from home.



We thoroughly enjoyed our stay at the Waiting Room and wished we could have stayed weeks. Deb & Steve are very gracious, kind, helpful hosts and the dogs are fun as they are so well trained. Te cottage is cosy, clean, comfortable and everything we hoped for and more. The flowers, cake & eggs were a kind welcome!



We thoroughly enjoyed our stay, we had everything we needed and more. Hosts were at hand and very friendly. The waiting room was idyllic, a place of tranquility, comfort and beautiful surroundings.



Excellent way to celebrate our Anniversary. Deb and Steve made us very welcome, as did their four legged family, very well behaved . Everything was way better than we expected. Plenty of places to visit.



Wonderful few days - peaceful and quiet, lovely homely touches, warm and full of creature comforts, wonderful area.



Wonderful location & fabulous old station waiting room with original features. The owners had put a lot of work into its interior & decoration with lots of comfort. They also had lots of books & information not only on the history of the station but local places of interest to visit. If you like to stay somewhere a bit different this ticks all the boxes. We loved it!



It was lovely - beautiful walks nearby and the waiting room is so beautifully styled we came away with plans to redecorate our house!



We had a wonderful stay. Everything was perfect.



Amazing! Perfect place to stay hide away and relax. Lovely warm welcome from Deb, Steve, 6 dogs and 2 cats. (Probably not the best place if you're not a fan of pets!) The Waiting Room has been lovingly restored and every last detail has been thought about including extra blankets, hot water bottles tucked away in case it gets cold. Flowers, eggs, homemade cakes and a card on arrival. Firewood ready to go and a perfectly clean cottage. Lots of information about the cottage and surrounding area. Lovely gardens and lots of wildlife to watch. What more could you ask for!



The Waiting Room was quaint and quirky, with lots of home comforts too. Deb and Steve were welcoming and on hand with anything we needed. The bed was cosy and comfortable. In the cold nights, we felt a little cold in the living areas, but apart from that all was good.



A quiet short break



A beautiful, quirky base for a quiet weekend away. It was so cosy with lovely, thoughtful little details (flowers, cake and fresh eggs on arrival for example) that it was hard to leave for planned days out. The area is beautiful with loads to do and plenty of friendly local pubs if you don't fancy using the perfect kitchen in the Waiting Room. We couldn't recommend it enough- friendly, cosy, a little bit different and romantic. A little haven in beautiful countryside.



This is a fabulous place for a break. Beautifully restored, and thoughtfully furnished. The owners are just next door and are really helpful. Highly recommended!



Owners made us feel very welcome and there were many little touches like scented candles and free firewood etc. Very cosy inside.



We had a really enjoyable stay



Great long weekend away. Warm welcome from Deb (and one of their 5 lovely dogs) on arrival. The cottage has all its original charm, with a warm modern homely feel. The views, location are stunning, with lots of lovely local walks and places to visit either on foot or by car. I can recommend the pub less than a mile down the road for delicious food at reasonable prices. Neither of us wanted to leave the waiting room when it came to check out and we will be returning for sure. Great owners who are so welcoming and friendly and a unique property that is truly worth a visit. Highly recommend.



The Waiting Room is lovely. It was well kitted out with towels, blankets, kitchen kit and logs for the fire. We had a very relaxing weekend and did a couple of local walks. It is very easy to walk to the local gorge and to Langley Castle. The local pub is good and less than a mile's walk away.



"My husband and I desperately needed a relaxing getaway and The Waiting Room provided just that! The owners have done a beautiful job renovating the old train waiting room into a lovely, comfortable, cosy and functional holiday home.  I say home because it truly felt like we were welcome there; everything from the friendly greeting and intro to the house and area given by Deb Humble, the owner, to the lovely gift of biscuits and fresh eggs awaiting us on the kitchen table, to the absolute comfort to be found within every room of the house.  The view is gorgeous, the place is totally quiet, and it's near to an excellent pub and various small villages that provide cosy coffee shops and little stores for necessaries.  Newcastle and Carlisle are both within about 25 miles, if a larger town is needed.  We had the absolute best time, and oh, yes, it was totally relaxing!  I can highly recommend this place to anyone like me, who likes the idea of being out in the country, but doesn't want to "rough" it!"



"We chose this holiday as our honeymoon to stay somewhere a bit different to normal self-catering cottages etc. We chose the Waiting Room at Starward Station as it was in a beautiful and peaceful location in the Northumberland countryside with nearby walks and areas of historical interest such as Hadrians Wall that we wanted to explore. The station waiting room had been beautiful restored into a very high standard accomodation, set in the station house gardens surrounded by a variety of wild birds and habitat. Deb and Steve were the best of hosts, along with their friendly dogs and hens (ho lay excellent eggs!). It was a delightful place to stay and a perfect honeymoon location for us."



"We had such an amazing stay at The Waiting Room. Steve looked after us with the help of his lovely dogs and made our stay as comfortable as possible. Beautiful location with privacy and the accommodation had all the facilities needed for a peaceful relaxing stay."



"it's a quirky place and is very comfortable and stylish at the same time. The hosts are also delightful - helpful but not intrusive. There's lots to do in the area which is also outstandingly beautiful."



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Book this place

Step 1: Select check-in date

Bookings at The Waiting Room start on Mondays and Fridays


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Step 2: Select length of stay

You're booking…

  • Cabin for 2

Step 3: Who's coming?

Any age

Not suitable for babies

per pet per stay Multiple dogs may be brought by arrangement - please call 0117 204 7830 to discuss

Add extra sleeping space?

( per adult per night sleeping on small double sofa bed (can also be used for children). Bedding provided.)

Booking summary

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Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions

Any questions?

+44 (0)117 204 7830

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The important stuff

  • Check in is between 4pm and 6pm
  • Check out is before 10am
  • For other times, please arrange with Deb in advance.
  • Sleeping arrangements
  • Super kingsize bed (splits into 2 singles)

Extra space available

Space for 2 adults from £10 per adult per night sleeping on small double sofa bed (can also be used for children). Bedding provided.

Space for 1 baby no charge.

Space for 1 pet from £25 per pet per stay Multiple dogs may be brought by arrangement - please call 0117 204 7830 to discuss

Kids & Pets

Dogs may be brought by arrangement - please call 0117 204 7830 to discuss. Children welcome.


  • Kitchen with double oven with grill and 4 plate ceramic hob
  • Free standing fridge freezer
  • Dishwasher & Belfast Butler sink


  • Bathroom with toilet, full size bath tub and overhead power shower

Heating, lighting & bedding

  • Multi fuel burning stove in sitting room, each room has an energy efficient ceramic panel heater
  • Clusters of spot lights, various occasions lamps, and torch inside the hut
  • Passive lighting outside
  • All bed linen and towels provided
  • Plug sockets in each room


  • Cards, dominoes, various board games, jigsaws, scrabble
  • Quiz books
  • Selection of both fiction and non-fiction books
  • TV and selection of DVDs


At Staward Station

The peace and quiet make Staward Station a great place to watch birds and other wildlife. You're also welcome to help feed the hens and collect eggs in the morning!

There are two electric bikes available on site for full or half day hire - a great way to go exploring out and about.

This part of Northumberland is a designated dark sky area, making it perfect for stargazing when the sun goes down.

Rainy Days

Hexham Leisure Centre (8 miles) - pool and bowling alley

Forum Cinema, Hexham

Queens Hall Theatre, Hexham

Roman Army Museum

Tuille House

Langley Castle (Tour & Afternoon Tea)

Places to Visit

Allendale village is 4 miles pubs, cafes, shops, vets, Post Office

Haydon Bridge village (4 miles) - pubs, café, shops, Post Office and railway station where you can catch rains to Newcastle and Carlisle 

Hexham (8 miles) - Farmers' Market every other Saturday (check dates with Deb)

Newcastle (35 miles)

Carlisle (35 miles)

Durham (45 miles) - famous cathedral and castle

Outdoor & Active

Staward Station is located in the North Pennines AONB with footpaths, wildlife, hay meadows and peat bogs galore! Try the John Martin Trail, which is a 10 mile off-road walk leaving right from the bottom of the garden. Or just a little further afield, walk Hadrian's Wall, with its selection of forts and museums.

There's a new electric bike network arriving in 2014 for the leisure cyclist, or for the more serious cyclist, the C2C cycle path is also near.

The area is filled with bubbling streams and rivers for fishing, swimming and paddling. There's also pony trekking and shooting (game and clay pigeon) locally.

Food & Drink

At Staward Station

On your arrival you'll find everything you need to make a cup of tea or coffee after your journey, as well as some sort of home baked treats.

If you don't fancy cooking for yourself, there's a serve-yourself dinner menu of lovely, locally-sourced home cooking available from £25 for two courses for two people. You can even take the pressure off and use the "Pop-up Picnic" service to deliver the same menu to your chosen spot!

The nearest shop for supplies is the Whitfield Village Pantry, 3 miles away. It is possible to walk there, but be aware that it's a pretty steep walk back.

Pubs & Restaurants

The Crown at Catton - just over half an hour walk away, this newly-opened pub serves simple pub grub and has a beer garden

Carts Bog Inn (1 mile) – serves great food! It's possible to walk, but take a torch! Early Bird discount for Waiting Room guests.

Whitfield Village Pantry (3 miles) – café serving tea, coffee, cake and light meals. There's also a shop for newspapers and basics.

Langley Castle Hotel & Restaurant (3 miles) – good food, and great for afternoon tea.

General Havlock & The Anchor pubs in Haydon Bridge (4 miles)

There's also a good variety of pubs in Hexham and the surrounding villages.

Meet your hosts

Your hosts Deb and Steve bought Staward Station in 2000 and moved into the Stationmaster's House in 2004, following demanding careers in Education and Quality Improvement and Engineering. Both their own house and the Waiting Room were massive renovation projects, both with the aim of retaining the individuality and character of the building as well as creating a comfortable place to stay.

Wildlife & Environment

Situated in the North Pennines Area of Outstanding Natural Beauty and GEO Park, neighbouring Staward Gorge/Allen Banks National Trust site where wildlife and rare birds of prey are a common sight.

Getting there

Staward Station, Langley upon Tyne, Hexham, NE47 5NR

By train

The nearest train station is Haydon Bridge, 4 miles from The Waiting Room. Pick ups may be arranged - contact Deb in advance.

By bus

There is a bus stop just 50m away. There is only one bus per day and only in summer months though!

By car

The Waiting Room is situated 50 metres off the A686, 5 miles South of Haydon Bridge on the A69.

From the west, leave the M6 at Junction 40 (Penrith) up the slip road to the roundabout the 4th (or if South 2nd) right turn follow the signs to A686 Hexham follow signs for approx. 33 miles.  Once in Whitfield village, continue over the stone bridge and up the steep bends. At the top, take a right turn onto a slip road signed Allendale and Catton. Staward Station is 50 metres on the left. There is off road dedicated parking just outside of the station gate.

From the east, leave the A1 at the junction with the A69. Travel west towards Hexham and Carlisle. Approximately 10 miles west of Hexham, turn left onto the A686 for 5 miles, past Langley Castle and Langley Sawmill. IGNORE signs for Langley village. Go past the Cart Bog Inn, and after about one mile after the pub take the slip road on the left signed Allendale and Catton. We are 50 metres on the left. There is off road dedicated parking just outside of the station gate.

Booking Terms

Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;


  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.


The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.


1. Booking and payments


1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).


1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email ( Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.


1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.


1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.


1.5 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.


2. Cancellation and Amendment by You


2.1 Any cancellation or amendment request must be sent to us by email ( and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.


2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  


2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.


2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.


2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 


2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.


2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.


2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.


Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.


3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.


4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.


5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.


6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;


(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;


(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.


7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.


9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.


10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.


11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.


12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.


13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.


14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.


15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 


16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.


17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.


18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.