The Waiting Room
Northumberland, United Kingdom
Staward Station
- Our low price promise from £108 p/n
-
Cabin
Sleeps 2 /
Extra space for 2 children
- Super kingsize bed (splits into 2 singles)
Overview
Dating back to the 1860s, Staward Station had trains puffing in and out for over 80 years, closing in 1950. The Waiting Room has had a lick or two of paint since then, and has been fitted out with a selection of essential mod cons, but apart from that it hasn't changed much - Over 50 square metres of comfort & style - this is no compact shepherds hut!
Tuck yourself up in the super king size bed, you'll be sleeping in the old ticket office, and the original ticket hatch is still in use. There's still the main entrance from the platform, leading into the sitting room, and if you go through the fully-equipped kitchen you'll find another door leading onto your private enclosed garden with fire pit and private entrance. Just off the kitchen is a luxurious bathroom where you can soak in the hip bath or have a refreshing shower. Double glazed, south-facing windows and a log burning stove make this the perfect cosy retreat and with a separate reading room area there is plenty of space for relaxing & bird watching .Although ancient we do have TV and Wifi but the wildlife & birdsong are far more interesting.
The old stone railway bridge is just at the end of the platform, and from the top you can see over the tree tops down into Staward gorge and across to Hadrian's Wall - perfect for planning your walking route through the surrounding countryside. Undiscovered & quiet but packed with a variety of things to do & places to visit. A good one to start with is the John Martin trail, a ten mile off-road walk that you can join just at the bottom of the garden. This part of Northumberland is a designated dark sky area, making it perfect for stargazing when the sun goes down.
Essentials
The important stuff
- Check in is between 4pm and 6pm
- Check out is before 10am
- For times outside the usual check-in, please arrange with the owners in advance
- Please note The Waiting Room is not suitable for children over 5 years old
Sleeping arrangements
- Super kingsize bed (splits into 2 singles)
Extra space available
Space for 2 children from £20 per child per night age 5 & under, sleeping on small double sofa bed. Bedding provided.
Space for 1 baby no charge. . Please bring your own travel cot
Space for 1 pet from £25 per pet per stay Multiple dogs may be brought by arrangement - please call 0117 204 7830 to discuss
Kids & Pets
More than 1 dog may be brought by arrangement - please call 0117 204 7830 to discuss. Children under the age of 5 years are welcome.
Cooking
- Kitchen with oven, grill and 4 plate ceramic hob
- Integrated fridge with a freezer compartment
- Dishwasher & sink
- Fire pit
- Microwave
Washing
- Bathroom with toilet, bath tub and shower enclosure
Heating, lighting & bedding
- Multi fuel burning stove in sitting room, each room has an energy efficient ceramic panel heater
- Clusters of spot lights, various occasions lamps, and torch inside the hut
- Passive lighting outside
- All bed linen and towels provided
- Plug sockets in each room
Entertainment
- Cards, dominoes, various board games, jigsaws, scrabble
- Quiz books
- Selection of both fiction and non-fiction books
- TV and selection of DVDs
Getting there
Staward Station, Langley upon Tyne, Hexham, NE47 5NR
The front entrance is zips.veal.caressingThe What Three Words App address for parking is trappings.president.warping
By train
The nearest train station is Haydon Bridge, 4 miles from The Waiting Room.
There is a bus stop just 50m away. There is only one bus per day and only in summer months though!
By car
The Waiting Room is situated 50 metres off the A686, 5 miles South of Haydon Bridge on the A69.
From the west, leave the M6 at Junction 40 (Penrith) up the slip road to the roundabout the 4th (or if South 2nd) right turn follow the signs to A686 Hexham follow signs for approx. 33 miles. Once in Whitfield village, continue over the stone bridge and up the steep bends. At the top, take a right turn onto a slip road signed Allendale and Catton. Staward Station is 50 metres on the left. There is off road dedicated parking just outside of the station gate.
From the east, leave the A1 at the junction with the A69. Travel west towards Hexham and Carlisle. Approximately 10 miles west of Hexham, turn left onto the A686 for 5 miles, past Langley Castle and Langley Sawmill. IGNORE signs for Langley village. Go past the Cart Bog Inn, and after about one mile after the pub take the slip road on the left signed Allendale and Catton. We are 50 metres on the left. There is off road dedicated parking just outside of the station gate.
Food & Drink
At Staward Station
On your arrival you'll find everything you need to make a cup of tea or coffee after your journey, as well as some treats.
The nearest shop for supplies is the Whitfield Village Pantry, 3 miles away. It is possible to walk there, but be aware that it's a pretty steep walk back.
Pubs & Restaurants
Carts Bog Inn (1 mile) – serves great food! It's possible to walk, but take a torch! Early Bird discount for Waiting Room guests.
Whitfield Village Pantry (3 miles) – café serving tea, coffee, cake and light meals. There's also a shop for newspapers and basics.
Langley Castle Hotel & Restaurant (3 miles) – good food, and great for afternoon tea.
The Railway General Havlock & The Anchor pubs in Haydon Bridge (4 miles)
There's also a good variety of pubs in Hexham and the surrounding villages.
Activities
At Staward Station
The peace and quiet make Staward Station a great place to watch birds and other wildlife.
This part of Northumberland is a designated dark sky area, making it perfect for stargazing when the sun goes down.
Rainy Days
Hexham Leisure Centre (8 miles) - pool and bowling alley
Forum Cinema, Hexham
Queens Hall Theatre, Hexham
Roman Army Museum
Tuille House
Langley Castle (Tour & Afternoon Tea)
Places to Visit
Allendale village is 4 miles pubs, cafes, shops, vets, Post Office
Haydon Bridge village (4 miles) - pubs, café, shops, Post Office and railway station where you can catch rains to Newcastle and Carlisle
Hexham (8 miles) - Farmers' Market every other Saturday (check dates with owners)
Newcastle (35 miles)
Carlisle (35 miles)
Durham (45 miles) - famous cathedral and castle
Outdoor & Active
Staward Station is located in the North Pennines AONB with footpaths, wildlife, hay meadows and peat bogs galore! Try the John Martin Trail, which is a 10 mile off-road walk leaving right from the bottom of the garden. Or just a little further afield, walk Hadrian's Wall, with its selection of forts and museums.
The area is filled with bubbling streams and rivers for fishing, swimming and paddling. There's also pony trekking and shooting (game and clay pigeon) locally.
Meet your hosts
Your hosts Allan and Alison moved into the Station House in October 2018, Following careers in Policing and Customer Services they bought Staward Station after falling for the individuality and character of the Waiting Room. Their aim is to retain the history and beauty of the building as well as creating a comfortable place to stay.
Wildlife & Environment
Situated in the North Pennines Area of Outstanding Natural Beauty and GEO Park, neighbouring Staward Gorge/Allen Banks National Trust site where wildlife and rare birds of prey are a common sight.
Reviews
A station waiting room, a piece of social history, brought right up to date but still oozing character alongside comfort and the perfect hosts. It doesn’t get much better than that!
27/10/2023Lizzie
Beautiful, absolutely love this perfect find. Quiet, cosy, warm just what we needed for a tranquil get away. The on site owners are just so lovely and helpful, polite and not intrusive, the place has completely been lovingly restored, full of history and gorgeous trinkets. Truly the most comfortable bed we have ever slept in. Dogs are truly welcome not just accommodated, as Alison and Allan are dog lovers and owners themselves. The place is just an absolute diamond of a find, an hour from the coast, a few miles from so many gorgeous villages and Langley castle, loved every second, cannot wait to be back. Thank you so much x
23/10/2023Jill
Despite the strong winds and the rain, we had a brilliant time doing the major Roman sites during the day and coming home to a lovely cosy cabin in the evenings. its a shame we were so busy because it would have been lovely to spend more time relaxing back in the Waiting Room which had everything we needed and more. It would also be lovely to stay in the summer as there is plenty of secluded outdoor space and outdoor furniture
03/10/2023Janet
We had a wonderful time at the Waiting Room, The Hut is beautifully and tastefully decorated. All our needs were anticipated so it was very welcoming and easy to settle in. The location and views are amazing, a great place for a walk or to set off exploring. The hosts were very friendly and offered ideas where we could visit, eat etc. We are looking forward to going back again.
31/07/2023susan
We really loved the Waiting Room, perfectly quiet and a beautiful cosy cottage. There is a very pretty private patio garden, completely enclosed so it was safe for our dog, and plenty of room and furniture for sitting out for meals and watching the birds, and the stars at night in comfy garden chairs. The kind owners have thought of everything and the cottage is well equipped and felt luxurious! Comfy beds are always a bonus so we slept well. There are plenty places to visit locally, good coffee shops and bakeries, pubs, and walks from the door, plus you are only 10 miles from Hadrian’s wall. Our hosts were so helpful and friendly, we enjoyed their company, but they completely left us to our own devices as well, all in all one of the best cottage holidays we’ve had. We can’t recommend highly enough!
16/06/2023Richard
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
A station waiting room, a piece of social history, brought right up to date but still oozing character alongside comfort and the perfect hosts. It doesn’t get much better than that!
27/10/2023