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Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire
Millstream Camp, Lower Buckton, Shropshire

Millstream Camp - Shropshire, United Kingdom

Last cache: 18:10:24, Tuesday 25 July 2017

Lower Buckton Country House

Not suitable for children

Pets welcome

Children cannot be accommodated at Millstream Camp, but pets are welcome as long as they do not enter the hut

A homely site in a foodie’s paradise. Take one of Carolyn’s cooking courses or swim in the dammed Millstream...

This charmingly ramshackle camp consists of two very different spaces that go together to make a lovely self-contained escape. The shepherd’s hut serves as the sleeping quarters and the tipi, decked out with old Indian saris, dining table and parasol makes a great day space as well as for extra storage. As well as the chairs in the tipi to lounge around on, you also have the log stools around the firepit and an outdoor seating area by the stream. Lower the tin bucket into the water and put a good bottle of white in to cool. On occasion, in hot weather, the stream is dammed at the mill to create a natural bathing pool.

Food and cooking are an essential part of a Millstream camp holiday. Carolyn runs some great cookery courses on site and tours of local producers, called “food safaris”, with ample opportunity for snacking. And Carolyn’s dinners and breakfasts are something else. Take a look at “eating and drinking” or “local activities” for details. Back at the camp you can use the BBQ and open fire pit with its kotlich (Serbian cooking pot) to hone the skills from the course or put the spoils of the safari to use.

Henry has a vegetable garden and Carolyn can arrange a stash of local produce for your arrival, but if you run out of the essentials, the village of Leintwardine is a lovely half hour walk away along the riverside. The hut is stocked with magnifying glasses, local wildlife guides and a specimen case, so the walk, like most things at Lower Buckton, can become an adventure.

Our guests say...

From the minute we were welcomed by Carolyn and Henry and shown to our own private camp site our break just got better. We had supper at the house that night and met some nice people who were staying there, Carolyn cooked and Henry was our host and waiter. Monday it rained but a visit to Ludlow kept us busy and by the time we returned the rain had stopped.and we had stew cooked over the fire pit and a bath heated by logs under the stars. Wine, good food and a wind up radio you couldn't want for anything more, apart from a bed for a good nights sleep under a ba ba duvet which was in the shepherds hut which was lovely and cosy. Every morning we woke to three beautiful horses in the adjoining paddock and a flask of tea dropped off by Carolyn and Henry. Tuesday we visited Much Wenlock and Ironbridge both places well worth checking out. Then that night we ate in the sun inn in Leintwardine with fish and chips from the local chippy. A perfect end before we had to pack up and return home.

30/08/2015

Elaine

"Fabulous. Carolyn and Henry were the Consummate hosts - attentive but discreet, and exceptionally thoughtful. The camp was superb - totally secluded, right next to a small stream, outdoor shower, and a wonderful outdoor bath heated with logs. Truly relaxing, truly luxurious and highly recommended"

26/09/2014

Linden

"Absolutely fabulous. Week worn and jaded we needed a complete change. You have to think differently without electricity and the challenge of cooking over an open fire was so rewarding and such good fun. The shepherd's hut was cosy each evening with the log fire burning. A good novel, a chance to chat and the birdsong alarm was superb and the flask of tea delivered to the door each morning, a delightful touch. Carolyn and Henry were wonderful hosts, always there to help, advise or inspire and Shropshire is such a beautiful county. Highly recommended! Even the compost loo!"

25/05/2014

Dave & Barbara

"We really enjoyed the stay, we had gone away at the end of October for my partner's birthday. The time away was amazing, not only did we feel like we had a private space to spend time but one of the real highlights was being able to cook on the open fire during our stay. It was amazing to spend a day outside and then return to cook a beef stew on the fire (go to the Ludlow Food Centre to get the meat). Of course, the bath under the stars was idyllic, even at the end of October the bath generated enough heat to keep us toasty warm. Being able to run across to the Shepherd's hut and warm up meant there was none of the uncomfortable, cold nights which can sometimes be associated with camping.   If you go you simply must have a food hamper by Henry and Carolyn; all freshly prepared food ready to cook on the open fire. Wonderful.  The local area is wonderful - Ludlow castle is a must as is a bracing walk along Offa's Dyke.   A highly recommended location."

27/10/2013

Jen

"Amazing truly amazing we never realised how fantastic it is to cook outside  over a fire pit it was so simple yet so effective and much better than a barbecue. Then lighting another fire under the open air cast iron to bathe under the stars was bliss.I'm sure the weather helped but we have not enjoyed ourselves so much for years.We will certainly be going again."

17/06/2013

Peter

"It was a magical few days. The snuggly shepherd's hut, cooking a stew an open fire, having a bath surrounded by candles and hearing owl hoots. All new experiences for me and my boyfriend and felt very back to basics even though we had the comfort of a bed and not a canvas tent! The surroundings were lovely; seeing birds of prey in the sky, sheep in the field and the wonderful stream running around our 'home'."

14/09/2012

Eugenie

"The stay was fantastic, glamping at its best. The shepherds hut was stylish and cosy and bathing under the stars so romantic. The hosts were great and the dinner was superb. Can't recommend it highly enough for a romantic break."

22/06/2012

Vicky

"The camp was all we expected and much much more, the lovely local Shropshire village Clun being the best, it's like life should be like, a special mention to the local pub though, the Sun Inn, super friendly, watched England game. The out door shower and lighting the camp fire, eating bacon and eggs on the open fire all great memories."

18/06/2012

Nigel

"We had an amazing stay. From the moment we arrived, we were made to feel very welcome. Our dog made friends with the owners dog, which meant we could relax! It was perfect and even the sun came out! We will decently be returning."

09/06/2012

Gayle

"I took my girlfriend to Lower Buckton as a birthday surprise, and what a wonderful experience! Carolyn was an amazing host and took us on a wonderful food safari where we tasted some delicious charcuterie and slow roasted pork. The camp itself was lovely, well presented and full of character which is exactly what we wanted."

20/05/2011

David

"I really enjoyed the hut it was warm, especially with the log burner going, and thoughtfully decorated. The setting is key to it all with a stream bubbling by, fields all around and being able to see the star clearly every night."

29/04/2011

Stephanie

“We very much enjoyed our stay. Everything was delightful, it was one of the most lovely trips away ever.”

17/09/2010

Candida

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  • Camp for 2

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Not suitable for children

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Essentials

The important stuff

  • Check-in is from 4pm - 6pm
  • Check-out is before 11am
  • Well behaved dogs are welcome provided they do not sleep on the bed! Please bring own dog beds and a dog cage is a useful piece of kit!
  • There are horses in the paddocks beside the camp and Copper Dog and various cats and free range hens live at Lower Buckton.
  • Sleeping arrangements
  • 1 double

Extra space available

Space for 1 pet no charge.

Kids & Pets

Children cannot be accommodated at Millstream Camp, but pets are welcome as long as they do not enter the hut

Cooking

  • All utensils incl. cast-iron pots and pans for the fire pit
  • Covered BBQ area - sustainable charcoal available to buy
  • Woodburner in the hut - not for cooking on - just for heat and boiling kettle
  • Local food/breakfast hamper by arrangement
  • Cool box with ice blocks
  • Freezer & fridge in the farm yard barn for exchanging ice blocks and chilling food
  • Power point for charging devices and electric kettle in farmyard barn
  • A basket of logs is provided, more are available to buy.
  • Vacuum flask of tea brought to your gate in the mornings!

Washing

  • There is a hot gas-powered shower, under cover with "beach" towels supplied and eco hand bath & hair washes - please use these and not your own
  • The outdoor cast iron bath tub is wood fired (you literally light a fire underneath it, and wait for the water to heat up), and the rustic compost loo is just behind the tipi
  • There are enamel washing up bowls and eco friendly washing products are provided
  • The washing machine at the house can be used by arrangement

Heating, lighting & bedding

  • A basket of logs is provided, more are available to buy
  • Bed linen, kitchen cloths and tea towels provided
  • "Beach towels" are provided for bath and shower area
  • There is no electricity in the camp itself, but there is a power point in the farmyard barn for charging mobiles or laptops, and an electric kettle and hairdryer too

Entertainment

  • Board games & cards
  • Wildlife and local guide books
  • Field glasses
  • Magnifying glass and Specimen case
  • ‘Game spotters book’ to record species seen around the camp
  • Wind-up solar powered radio
  • Bicycle hire and horse riding can be arranged

Activities

gardens

Outdoor & active

Walkers and cyclists alike are spoilt for choice here, with Hopton woods 5 miles up the road. There are national standard race tracks for those chasing the fear factor and for those who prefer to spend their holidays in a more relaxing manner, there are plenty of quiet trails in 1000 acres of Forestry Commission countryside. The Herefordshire Trail, which goes on to link with theMortimer Trail, runs right past the house. Offa's Dyke is a more famous and dramatic walking path, just 7 miles away with absolutely breathtaking views.

The River Teme is just at the end of the garden and is well stocked with trout, grayling, barbem and eels for a spot of fishing where permits allow. Or spend a day steeplechasing from the tiny Heath Chapel set in a field to cathedral-like St Laurence's Church in Ludlow.

The Land of Lost Content is the national museum of British popular culture that can be found a 20 minute drive away in Craven Arms. It is an opportunity to step back in time and discover everything you, your parents, grandparents, sons and daughters owned, used, played with and threw away. Open daily except Wednesdays.

The gardens in the grounds of Hampton Court Castle, half an hour drive away, are definitely worth a visit. Adjacent to the castle is the Orangery Café set in a large conservatory which uses produce from the kitchen garden to lay on an excellent seasonal menu. During the summer months, travelling outdoor theatre groups perform such classics as Beauty and the Beast, Pride and Prejudice and Shakespeare.

Leintwardine, a nearby village, is home to The Sun Inn. Listed by English heritage for its national interest, it is one of the last remaining parlour pubs in Britain. Despite the longest standing owner passing away last year the locals have kept this establishment running, where customers sit on wooden benches in the front room and beer (the only alcohol on offer) is served from barrels on the kitchen floor. Bring your own fish & chips from just up the road.

Festivals & events

Ludlow Spring Fair - second week in May - brewers, butchers and bakers show off their wares at Ludlow Castle - with music, classic cars and more

Ludlow Fringe Festival - last fortnight of June to first week of July - theatrical performances, talks and workshops

Mortimer Country & Food Fair - second week in July - organised by Carolyn herself and the amazing Aardvark Books to showcase local food producers, artists and musicians. This year's theme is "Back to the Future" meaning the festival will have a distinctly retro twist! In Brampton Bryan, just down the lane.

Brampton Bryan Scarecrow Sunday - first Sunday in AugustEnglish Civil War Society - 15 & 15 August 2015 - re-enactment of the siege of Brampton Bryan Castle 1643/1644 - enjoy a weekend of historical fun

Sun Inn Beer Festival - August Bank Holiday weekend- the famous Beer Festival is not to be missed at this quaint, well-preserved example of an English parlour pub

Ludlow Marches Food & Drink Festival - second weekend in September - the small town of Ludlow lives up to its big reputation with this unforgettable yearly celebration of food & drink

Courses & classes

Courses & classes from Carolyn's Cooking Good cookery school

All courses and classes at Lower Buckton are based on ingredients available on the day. Each day course begins at half ten, finishes mid afternoon and includes morning tea or coffee and homemade biscuits, a full (very full) lunch and afternoon tea and cake. You also get a foodie goody bag, and a Cooking Good apron. Any recipes you try will be emailed to you so you can carry on Cooking Good at home. Past course themes have included The Best Breakfast, and Sausage Making & Other Porky Things

but check the website for current offerings and for the latest on...

Food safaris

Carolyn runs these wonderful foodie tours. Leave from the house at 10am and get driven round three or four local producers for a behind-the-scenes glimpse of their methods. All the tours place a gloriously heavy emphasis on sampling and include a full lunch and a goody bag of various edible bits and pieces, if you can possibly find room for them.

Food & Drink

bridge

Carolyn's Cooking!

Delicious meals up at the house, cooked by Carolyn herself, can be booked at any time at a rate of £15 per head for breakfast and £35 per head for dinner. Breakfast baskets and supper hampers for DIY cooking can also be supplied.

Carolyn has won many awards for her country breakfasts which are cooked to order and where overcooked baked beans and out-of-season tomatoes will not be found! Her dinners are delicious and are produced entirely from local ingredients. Her dinners are delicious and are produced entirely from local ingredients with lots of vegetables straight from the kitchen garden. The menu always follows the seasons and everything is sought and caught at Lower Buckton or bought from local, independent farms, growers and producers, supporting the local community and economy.

There may even be a Lower Buckton cookery course or 'Food Safari' taking place - just ask Carolyn when you book. And you can take part in a cookery course or a 'food safari'. If you're camp-fire cooking there's loads of local produce to be had - ask about having the hut pre-stocked for your arrival. Pots of herbs grow all around the camp, house and gardens and there is veg to be had from the garden, surplus permitting.

Pubs, restaurants & cafés

The river-side walk to The Sun Inn, Leintwardine takes half an hour and can be undertaken with or without Copper the dog as a guide. Hugely popular with Millstream guests is the opportunity to get fantastic fish & chips from the Fiddlers Elbow Fish Bar next door shop to eat in the pub: a match made in heaven!

The Jolly Frog is just out of Leintwardine and serves a feast of fish in the French style and The Lion is on the riverside with gardens, restaurant and bar snacks.

Tea rooms

Favourites for morning coffees, light lunches and afternoon teas:

Aardvark Books, Brampton Bryan (1 mile) - Just down the lane, Aardvark Books are a definite first port of call for all guests at Millstream Camp. It's a surprisingly large bookshop and café in old converted barns in the depths of the countryside, with a fantastic selection of books, a fine array of teas and coffees and, most importantly, delicious homemade cakes.

Restaurants

A foray into Ludlow is a must and there's the famous Michelin starred restaurant, Mr Underhill's (make a reservation well in advance). For an excellent alternative, head below the castle down to Dinham bridge and the Millenium Green beside the River Teme to the excellent Green Cafe. The menu uses seasonal, locally sourced produce. The chef Clive Davis, like Carolyn, was a Slow Food Terra Madre Chef and they both derive much of their ethos in the kitchen from the aims and objectives of Slow Food.

Another favourite is The Cicchetti Bar in Broad Street - little bit of Venice in Ludlow.

For other recommendations for dinner or drinks, please ask for Carolyn and Henry's current favourites.

Meet your hosts

river teme

Already famous on the Food Tourism trail, Henry and Carolyn Cheshire’s cooking is the starring attraction here. If you wish to improve your culinary skills or simply sit back and enjoy, Carolyn’s love for locally sourced produce and her award-winning breakfasts never fail to please. Everything is either home-grown and made by Carolyn and Henry or locally sought, bought and caught from small-scale farmers, producers and growers. With local game from the woods, meat from the neighbouring farmers and Lower Buckton's own year-round productive kitchen garden of herbs, vegetables and fruit, Carolyn and Henry work hard to ensure that Lower Buckton is a multinational supermarket free zone!

If you are lucky, your trip may coincide with one of the 'food safaris' - a fantastic day out in which you take a leisurely tour of the local shires sampling culinary delights. The day courses are planned around a theme to suit the time of year and ingredients available.

From the house are uninterrupted views for miles of farmland, woodland, forests and beyond the horses' paddocks are glimpses of the River Teme meandering its way to Ludlow just ten miles downstream.

If you manage to prise yourself away from the table, Lower Buckton is the gateway to some of the most tranquil, beautiful and unspoilt countryside in England and Wales. Footpaths and bridleways for walking, riding and cycling in Mortimer forest are the perfect scenery in which to while away the days after those hearty breakfasts. Discover and explore ancient surrounding towns including Ludlow, Leominster and Bishops Castle with cobbled streets and gabled houses steeped in history.

Spoilt for choice with walks, idyllic villages and historical monuments, in the evening you might just want to relax at the camp with a glass of wine by the stream listening to the birds. With virtually no 'light pollution' it is the perfect spot to watch the clear night skies.

Getting there

Lower Buckton, Ludlow, Herefordshire SY70JU (on the Shropshire and Herefordshire border)

By train

Ludlow station is the most likely way to arrive but there is also Bucknell station on the Heart of Wales line. Just remember to tell the driver to stop.

By car

Travel west through Leintwardine. After ¼ of a mile turn right signed Knighton A4113. At the next hamlet of Walford turn right at crossroads down narrow lane signed Buckton & Adleymoor. Over the river Teme, Lower Buckton is the 2nd house on the left (late Georgian red brick). The entrance is by the village green - a white gate with a post box in the wall.

By horse

You can ride to Lower Buckton and have your horse stabled while you stay. Just remember that you'll most likely be coming back much heavier.

If you are getting to the Cabin by train, bus or any other non-car means you can think of be sure to take a photo and enter our Go Greenly competition to win a 4 night stay at The Wagon or The Ark.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.