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Menu
View from the deck
The yurt from the hill
The kitchen
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Inside Offa's Dyke Yurt
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View over the hills
Looking down at the play area
The terrace
The play area

Offa's Dyke Yurt - Shropshire, United Kingdom

Last cache: 19:02:47, Saturday 21 October 2017

Offa's Dyke Yurts

Suitable for children of all ages

Pets welcome

Kids are welcome and pets can be accommodated

A luxurious yurt of gleaming wood. The countryside and your own playpark stretch out from the great glass doors

The two pod set up, spectacular views from the glass doors and complete privacy make Offa's Dyke Yurt a great place for any kind of escape. You can bring the family down and watch the kids play in your personal play park, or go it alone and lounge in the spacious yurt camp. The main living area is beautifully decorated with rich, glowing woods and soft fabrics and the big double bed is housed in a separate, but adjoined mini yurt, giving extra space and privacy.

On the same soaring deck are your own gas-powered shower, flushing loo and the wood-store. There's also some outdoor furniture, the centrepiece of which, a big wooden chaise longue, is perfect for napping in front of the views of the rolling hills. As the name suggests, the yurt is rather well placed for the Offa's Dyke Path, with some hearty hiking to be done for about 180 miles in both directions and miles of world class mountain biking trails all around.

Our guests say...

Oh what a glorious bolt hole this is! Glamping at its best - being under canvas, but having a kitchen and living room separate to the bedroom AND you don't have to walk for miles to the loo and washing facilities! We had a lovely couple of days here. The dogs adored it (and Jasper the friendly Beagle!) and it was secure enough that the dogs could look off into the fields, but not get into them!... Well, for all but one of them who spent the whole holiday on a lead. The flight risk. It's in a great location for exploring lots of border towns, but frankly, would have been very happy and comfortable staying here for the whole day! The yurt was very sturdy...as was attested when we had 80mph winds whipping around it and we slept soundly through it! The decking was a bit slippery when wet and remember to take salt/pepper/oil etc for cooking.

11/09/2017

April

Arrived on Friday night in the rain. Tom showed us around and showed us how everything worked. We lit the fire and had a cosy night in the well equipt yurt. The next day was spent exploring the local area. Lots to see and do on the doorstep. The play area next to the yurt was great. Saturday night we snuggled up and played monopoly. Sunday we packed up and said goodbye....

12/05/2017

Ellen

The yurt was lovely! Jo was really welcoming, made sure we had everything we needed. Lovely location and very remote, other than the sheep being a bit noisy. The yurt is homely and cosy especially with the log burner fired up. Had a fab time, would definitely love to return.

10/02/2017

Lucy

Really lovely stay at a beautiful yurt. It was spacious and well equipped. Felt more like being in a little cottage than 'glamping'. Would really recommend.

24/12/2016

Beth

A wonderful first time experience in a yurt. All four of us were able to totally relax and enjoy the warmth and cosiness of this very special place. Regular stoking of the wood burner meant we were warm and toasty inside as the weather was just beginning to turn cold and crisp. Hand crafted beautiful mosaic and wood carved finishing touches made the yurt extra special. Cooking was a pleasure in the well equipped kitchen area and we were all most impressed by the delightful row of wooden housed facilities: including toilet, wonderful hot shower and well-s tocked woodstore with mini fridge. Views from bed were stunning- dawn breaking across distant hills. We spent our full day enjoying an autumn walk in the forest up the hill and then walking out for a pub lunch before returning for evening drinks, snacks and board games. Completely wonderful stay!

03/11/2016

Rekha

Beautiful!! Setting just fabulous, saw some great wildlife. Owners are very helpful and accommodating and the yurt and facilities exceptional.

25/10/2016

Julia

Wonderful! A luxurious yurt with a very efficient wood burner. The owners were very helpful and welcoming. We loved it!

23/09/2016

Jessica

Lovely Yurt - very well equipped and very comfortable. Great position and views. Our dogs enjoyed it too !

11/09/2016

John

Stayed here for 4 nights with my husband , 2 children aged 17 & 4 and our dog. The view was beautiful and we really didn't want to leave. The yurt was comfortable and had everything you need.

11/07/2016

gail

Fell in love with this little piece of heaven, I couldn't have asked for anything better

30/05/2016

Jackie

When we arrived we were took to the amazing yurt! We couldn't believe it, it had everything we could need! (ALL to ourselves too) Luckily, we had beautiful sunny days but if we hadn't you could still get lovely and cozy with the log burner lit. The double bed even had electric blankets. My 3 year old loved the little play area with swings and trampoline (easily over seen from the yurt) This little paradise has set the bar very high for our next yurt adventure. We would definitely return here, we all enjoyed our stay, my daughter will not stopping talking about it. Brilliant, thanks very much xx

18/04/2016

Gemma

A clean, well located yurt suitable for families or couples. Being situated next to a field of ewes and lambs a highlight of the stay. Excellent facilities, the electric blankets an added bonus.

29/03/2016

Alison

Loved our family Glamping holiday. The Yurt was fab and had everything we needed - extra bonus for the kids to have their own garden area! Loved the log burner and having our own facilities. Lots of nearby places to explore and everywhere was beautiful in autumnal colours. The whole family agree we would stay here again.

26/10/2015

Michelle

We had a fantastic couple of days at Offas Dyke Yurt so much so we wanted to stay longer. Everything was provided for from cooking up a feast to snuggling down in front of the log burner playing a game of cards with the children. The beds were cosy, the shower amazing and the view from the loo to die for! Even the dog enjoyed the enclosed garden and deck and loved keeping an eye on the sheep next door. We would definitely recommend Offas Dyke Yurt to anyone wanting to kick back and enjoy all that glamping in Shropshire has to offer.

13/08/2015

Rachel

Absolutely brilliant had a great time. It was so peaceful and great weather.

22/06/2015

Dawn

fantastic rural location, clean very comfortable, the hand built details stood out. excellent woodburner! views are stunning - would definately recommend this to anyone looking for a romantic / quiet getaway.

11/06/2015

Colin

We went for our 25th wedding anniversary and wanted to get away from the rat race and back to nature to celebrate. Our son and his partner came too, so the second double bed in the lounge made it perfect............Milo our springer spaniel also came along :) the yurt was awesome and magical especially on the evening when it was illuminated by fairy lights and kept warm by the log burner when it was blowing a gale outside. The yurt was made even quirkier by the outside facilities (loo, shower and wash room). It was fully equipped with lovely little details like meadow flowers in a vase on the dining table. We all slept well and had a really relaxing time........just what we needed.

27/04/2015

Louise

A lovely peaceful couple of nights with the dogs, in beautiful surroundings. Despite the warnings, the sheep were not overly loud and watching the lambs with their mothers was amazing. Who knew lambs would wag their tails?

14/04/2015

Michelle

Truly amazing, from booking to arriving I can not fault Canopy ans Stars. Everything was made so simple. On arrival to the Yurt we were met by the owner, who was very welcoming, and helpful. I would not change a thing about the Yurt, it had everything we needed for our break. I shall most definatly be returning. Thank you to everyone at Canopy and Stars.

10/04/2015

Tina

We went on the 27 th March for our wedding anniversary weekend. I rang in the week and spoke to a lady asking if in view of the fact that the clocks went forward on the saturday evening asking if they would be willing to allow us to leave the yurt at 12 midday rather than 11 am as we knew that even if another customer was due that day it wasn't until 3pm. She felt that it wouldn't be an issue. However, I then received a message on my mobile ansaphone from the gentleman and clearly it was an issue. He said that as someone else was coming in he would negotiate a bit and allow us an extra half an hour !! It seemed a little harsh as we didn't arrive until 7:45 on the friday evening and they were aware of that. Also the Yurt bedroom door leaked copious rain water which I have photos of . I went to the lady and explained this on the saturday morning thinking that they would at least come and examine the door but clearly there was no interest. I asked if she had some old towels to mop up the flood on the bedroom floor which she went and fetched. No apology , no goodwill offer - photos of flood will go on trip adviser- think your company should offer some compensation, poor customer care

27/03/2015

elaine

It was mine and my partners 9 year anniversary so decided to try something different.......and we are so glad we did. We have 2 small children, 6 & 3 and they loved it! Was lovely having no tv and no signal for the 2 nights we stayed! Would highly recommend it!

14/03/2015

Jade

Our stay was absolutely fantastic. The owners were really welcoming and had the log burner and electric blankets ready for us. We were shown around, and then left in peace to enjoy our stay. The yurt was well furnished with little home comforts that werent expected and the fairy lights gave it a lovely feel. The weather was wild all weekend with rain and snow, which made it an experience all the more. the loo and shower were clean and warm. We didnt manage to trek out on the sunday as the weather was so bad, but we really enjoyed just spending time together with our dogs in the comfort of the yurt. I even found a mini library in the wardrobe which was a lovely surprise. we would definitely come back to stay..albeit perhaps when the weather gets a little warmer. Thank you so much for having us, we really enjoyed the experience!

21/02/2015

abi

Absolutely superb! We arrived in the dark and in heavy rain: when Tom opened the door we all gasped: it was beautiful, warm and inviting. The views in the morning were outstanding! Fantastic outdoors facilities and total privacy: definitely visit again ! Thank you Tom

23/01/2015

Hayley

"This yurt and location are absolutely stunning definitely going again! This is the only yurt on site, set back and screened from the owners beautiful home with panoramic sweeping view of a beautiful Shropshire valley. They accept and are very welcoming to all dogs and you have your own large yard with fence, pond and swings!:) Yurt was actually breathtakingly beautiful with fairy lights and wood burning stove glowing from the door as we arrived on a cold dark evening, this was a very magical first impression especially for Christmas time too! It was spotlessly clean with fresh linen and all facilities were clean and way above our expectations. Its consist of 2 yurts joined together with gas stove and full kitchen supplies like you would have at home so you can cook anything and not worry that you don't have the kit for it. The hot gas shower and washing facilities are right next to the yurt with wood store and small fridge making getting ready in the morning/evening a pleasure.  Wood burner Stove was lit prior to our late evening arrival and the owner made sure this was ready for us along with the Warmest welcome you could have and the yurt was super cosy and warm all through the trip. We were shown around everything then left in privacy but shown where you can reach the owner if you need them. The area is really pretty with lots of walking to be had and woodland really close by. There are board games provided and extra duvets/ pillows and also an amazing electric blanket that keeps you super toasty. A note for dog owners from city areas you will need a fleece coat or walking coat for your dog unless they have a very thick natural coat as it is of course much colder than the south of England (which we like) but for long walks your dog may get cold and at night for your pooch (not you with the blankets) when the fire burns down. Then we were left in privacy the whole holiday. the grounds are stunning with sweeping views"

23/12/2014

Angela

"Our stay far surpassed our expectations. The yurt was clean and warm, in the most superb location, peaceful and quiet. The extra touches like the fairy lights, the toilet and shower, the beautiful bed and the loving care of the wood, made our stay therapeutic. Which was important as my husband is fighting cancer and this was better than any treatment. We totally relaxed, unwound and laughed a lot. Excellent"

01/10/2014

Johanne

"The Yurt is in a great location and it's extremely well equipped. The owners are friendly and helpful....great quiet and secluded spot, but with all the facilities provided. Less able walkers should be aware that the area is hilly"

28/09/2014

Tony

"Yes - would definitely go back again and recommend to others. An extremely comfortable stay with a good welcome from Tom. Very practical - we didn't go without anything that we needed!"

15/09/2014

Roseanna

"We absolutely loved it. The location was spot on - beautiful and unspoilt and yet lots to do in the surrounding area. Our hosts were kind and helpful without being intrusive - inviting the children to help feed the chickens and put them to bed at night etc... and although it rained almost the whole weekend, we had a fantastic time chilling out infront of the fire in our nice cosy Yurt."

24/08/2014

Anne

"Everything was great, loved every moment."

11/08/2014

Marie

"The place was a perfect destination, relaxing and accommodating."

08/07/2014

Sean

"Wonderful!"

21/06/2014

Emma

"Absolutely fantastic. The yurts were comfortable and well equiped. The location was stunning and the local pub made us feel welcome!"

04/05/2014

Colin

"Wonderful! Very peaceful, area all to ourselves so very private. Garden area for the boys to play in. The wood burning stove and electric blanket were fantastic touches. The shower and toilet made it feel luxurious."

07/04/2014

Anneli

"We thoroughly enjoyed the stay from the warm welcome on arrival through to the fond farewells at the end. Tom and Jo were immensely friendly and helpful without being intrusive. The yurts were fantastic - well arranged, a brilliant wood burner, excellent facilities and an awesome shower."

06/02/2014

Hannah

"WE LOVED our stay. The best thing was the peace and quiet (apart from the sheep) and the wonderful views from the yurt. Nothing negative to say at all."

04/06/2013

Jane

"It was lovely, beautiful surrounding, excellent facilities relaxed atmosphere."

30/05/2013

Terenja

"Had a fabulous time!  Despite 3 foot of snow we got there eventually, and were very cosy for three days we were there."

26/04/2013

Kate

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Book this place

Step 1: Select check-in date

There is a two night minimum for bookings at Offa's Dyke Yurt

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Step 2: Select length of stay

You're booking…

  • Yurt for 4

Step 3: Who's coming?

Any age

No charge - please bring own travel cot

No charge , bring own basket/bedding and please keep dogs off furniture

Add extra sleeping space?

(No charge on mattresses (provided) in the main yurt space. Please bring bedding for these)


Booking summary

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Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

Check in is not before 3pm

Check out by 11am at the latest

Kids are most welcome and pets can be accommodated. Dogs must be kept in the Yurt garden or on a lead (sheep in neighbouring field) Pets are not allowed on furniture and you will need to provide own basket or bedding. All dog mess must be cleared up by the owner. 

You may want to bring ear plugs as the sheep can get a little loud

Please bring towels!

  • Sleeping arrangements
  • Main double bed in bedroom pod. Comfy double sofa bed in living area.

Extra space available

Space for 2 children no charge. on mattresses (provided) in the main yurt space. Please bring bedding for these

Space for 2 pets no charge. , bring own basket/bedding and please keep dogs off furniture

Space for 1 baby no charge. - please bring own travel cot

Kids & Pets

Kids are welcome and pets can be accommodated

Cooking

Cooking facilities are provided within the yurt living room

Four ring gas cooker (lpg) but no oven.

The kitchen unit is very generous and provides plenty of preparation space. Everything you need for cooking is provided with cutlery and china for 6-8 people.

Small fridge housed in the wood store along with shelf storage for food

Washing

All washing facilities are housed in a hand-made wooden building directly behind the yurt

There is hot water to the shower and washroom provided by an lpg water heater. All these facilities are for your sole use.

Flushing toilet- a generous wash and washing up room and a shower room as well as a wood store

Please bring your own towels

Heating, lighting & bedding

In the yurt living room is a bespoke woodburner made locally.

Wood will be provided for your first fire. After that we have an honesty system for the bagged up wood stored behind the yurts.

There is electric lighting in the yurt and a power point

Entertainment

There is a playarea through the gate at the bottom of the yurt garden with a trampoline and swings These are used at your own risk.

There is a power point in the yurt that can run laptops and other such devices. No hairdryers please!

Activities

At Offa's Dyke Yurt

Keep an eye out for courses available at Offa's Dyke in everything from fruit tree grafting, bench making and woodworking to felt making.

The play area and trampoline are for guests use but at their own risk.

You are welcome to come and feed the chickens in the morning and help put them to bed at night.

After the chickens have been settled down, Jo and Wilf can take you to the adjoining field where there is a large badger colony.

Outdoor & active

Mountain biking - The area is world class for biking with miles and miles of cross country riding and a trail centre 15 miles away called Llandegla, where you can get trail info drop in for a chat or rent bikes if you couldn't get your own gear down.

The local canal network provides lovely walks and cycle rides and there is a local hire company that can deliver bikes to the yurt.

As the name of the yurt suggests, the Offa's Dyke path is close by, offering great walking for about 180 miles.

Snowdonia National Park is within reach for some more strenuous walking if you complete the Offa's Dyke Path too quickly.

Places to visit

As well as being close to lovely old towns of Chester and Shrewsbury, Offa's Dyke Yurt is close to three National Trust properties - Chirk Castle, the last Welsh castle from the reign of Edward I, is a two hour walk away. Powis Castle, with its world famous garden and Erdigg with a unique collection of servants portraits, are about twenty minutes drive.

Ironbridge World Heritage Site in Telford, about an hour away, has a fascinating cluster of museums and regular events that give a lively insight into the Industrial Revolution.

Food & Drink

Pubs & restaurants

In nearby Oswestry there are two or three really good places to eat most notably:

The Walls, a converted Victorian school, is an atmospheric, warm and welcoming place with a good selection of local food and an interesting and varied menu (and a wonderful Sunday Lunch carvery).

A little bit further afield there are a number of exciting riverside, canal side and lakeside pubs and restaurants:

The Boat at Erbistock, a 17century Riverside Inn and restaurant, is in a beautiful location beside the River Dee.

The Cross Keys pub at Sellatyn (3miles by road) is 40 min walk from the site along an old drovers way, a lovely walk. The pub is the best kind of village pub. Very old, small snug rooms ,really friendly landlord, pool table and a great mix of people.The best thing about it though is the live music every week. Local musicians meet for a ’session’ and anyone can join in so bring your fiddle or pipe or drum with you! There are also quite regular events at the pub featuring musicians from all over the Uk and further afield.

Meet your hosts

A little history

Jo and Wilf came to the barn in 1989. It had been, visibly and odorously, in recent use for cattle and needed extensive rebuidling. Drama such as the spring drying up failed to deter them making the site into their home and the whole estate now houses three separate parties. Jo and Wilf live in The Barn, with Tom and Briony in the 'Lower Barn'. Soon, Paul and Cora, Jo and Wilf's son in law and daughter, will be moving in too.

Between them, Tom and Wilf are respoonsible for almost all the woodwork that makes up the yurt and its furniture, the washhouse and indeed, a lot of the farm. You'll notice the odd beautfiully worked gate or wood sculpture around the place as well. The Barn is a bustling place, with one project or another constantly on the go.

Wildlife & the environment

Fron Uchaf means "on the breast" in Welsh and the yurt looks down across spectacular views of South Shropshire one way and Wales the other. The whole site has been set up to try and preserve the unspoilt feel of the countryside and promote self sufficiency. Tom and Briony keep the kitchen garden and Tom has planted 15 varieties of fruit and nut trees which should begin to yield in the next year or two.

As well as the badgers, there is an enormous amount to see in terms of wildlife. Birds of prey nest near by as well as swallows, swifts and songbirds.

Getting there

Offa's Dyke Yurts, Fron Uchaf, Oswestry, SY10 7NQ

By public transport

The nearest station is Gobowen, about three hours from London and the nearest bus stop is in Weston Rhyn. Pick ups can be arranged with Jo and Wilf

By car

From the South leave the A5 at the Gledrid Roundabout. Take the 1st exit signposted ‘Weston Rhyn’. Travel through the village until you reach a mini roundabout. Take the 3rd exit, to the left of the shop onto Bronygarth road. At the cross roads turn left stay on this road until the end, then turn left.

When the road begins to climb steeply, you'll pass a large barn on the right (Fron Issaf), followed shortly by a sharp right bend. On this bend turn off the road and keep left.

Parking is through the gate in front of you on the right and you'll be able to see the yurt up the slope to your right.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.