Long Hill Carriage
Somerset, United Kingdom
- Our low price promise from £140 p/n
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Train carriage
Sleeps 2
- One double bed
Overview
Rescued from the bonfire in 2003, this Great Western Railway carriage has taken Annie and her late husband Chris on a voyage of restoration and discovery. A glimpse at the memorabilia and vintage typography and we already love the unfussy 1950s vibe. Inside the carriage, you’ll find a sunny breakfast room, comfy lounge and Warhol-worthy kitchen. Wall-to-wall windows mean you’re surrounded by marvellous views of the Blackmore Vale, the backdrop to Thomas Hardy’s ‘Tess of the D’Urbervilles’).
You’ll be bedding down for a peaceful night’s sleep in the adjoining 1950s fruit and veg wagon, complete with a sumptuous double bed and ensuite bathroom. French doors lead out onto a large balcony and private lawn – a miniature version of Annie and Chris’ own colourful cottage garden next door, which is full to bursting with scents and blooms. You can keep your wellies and luggage dry and do laundry in the signal box style hut behind the carriage; the immersion heater supplies plenty of hot water.
To settle in, we recommend putting the kettle on and diving straight into your complimentary extras; fresh flowers, homemade scones, clotted cream and strawberry jam, and other local produce. Stay in and catch up on a good book by the wood-burner or take the binoculars and blankets out for a birdwatcher’s picnic. If you want to wander further afield then Bath, Glastonbury and Wells are all in easy reach.
As featured on George Clarke's Amazing Spaces on Channel 4, Escape to the Country on BBC One and Somerset: Wonder of the West Country on Channel 5
Essentials
The important stuff
- Check in is from 4 pm
- Check out is before 10.30 am
- Wi-fi is available in the carriage and wagon
- Barbeques are not permitted due to the wooden structure of the carriage and wagon
- The garden has sloping paths and some steps
Sleeping arrangements
- One double bed
Cooking
- Hotpoint electric oven/ceramic hob
- Toaster
- Electric kettle
- Cafetière and coffee grinder
- Fridge with freezer compartment
- Ceramic Belfast sink (eco-friendly cleaning materials provided)
Washing
- Private flushing loo, hot shower and basin. Eco-friendly toiletries provided.
- Heated towel rail
- Hairdryer
- Washing machine and tumble dryer in the Signal Box (a separate shed situated just behind the carriage). Iron, ironing board, drying rack and Ecover laundry liquid provided.
Heating, lighting & bedding
- Electric lighting
- Ample plug sockets
- Egyptian cotton bedding and towels provided
- Wood burner (logs provided)
- Electric convector heaters
- Large immersion heater for hot water
Entertainment
- Board games, cards, television with digital channels, Roberts DAB radio, DVDs and books, binoculars for bird watching
Getting there
Church Farm Cottage, Cucklington, Nr Wincanton, Somerset, BA9 9PT
///starter.snoozing.hotel (takes you to the driveway) - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By train:
Gillingham station is 10 minutes away in Dorset (Waterloo line)
Bruton station is 15 minutes away (Paddington line)
By bus:
There is no public transport nearby - guests are strongly recommended to have a car as the carriage is in a very rural location
By car:
Guests can park on the owners' driveway about a two minute walk from the carriage.
From the A303, take the B3081 turnoff to Gillingham. After half a mile or so, take the next right fork on the sharp corner, signposted Cucklington at Tinkers Hill Junction and follow the single track road for about half a mile. Take the next right at the crossroads then keep following the narrow road, go round a sharp left hand bend and onto the next T Junction at the top of the village with views of the Blackmore Vale ahead. Turn hard right and proceed down the short hill and Church Farm Cottage is the fifth cottage on the left with a grey five bar gate, opposite the Victorian Jubilee railings. Park in the gravel drive.
Food & Drink
At Long Hill Carriage:
A suitably Somerset-themed welcome basket is provided, which includes homemade scones, clotted cream and strawberry jam as well as organic apple juice and crackers, and local award-winning cheese from the cows in the village. Organic tea, coffee, milk, sugar, olive oil, and fresh flowers from the garden are also included. Rugs and cushions are provided for outdoor seating and picnics in the field.
Local shops:
There is a Waitrose and an Asda in Gillingham or a Morrisons in Wincanton, all 10 minutes away by car; as is Kimbers' Farm Shop where you can stock up on home-produced meats, award-winning cheeses and fluffy sheepskin rugs. Other local farm shops include Stourhead Farm Shop, Sprout and Flower in Mere, Durslade Farm Shop in Bruton and Teals off the A303 at South Cadbury, winner of Best Farm Shop (Food Reader Awards 2022).
Pubs & Restaurants:
The Bell & Crown - 10 minutes away in Zeals. Delightful former coaching inn, full of character, not far from Stourhead, with an all-year outside dining area and delicious food focusing on fresh and seasonal produce. Voted one of the best pubs for Sunday lunch by the Guardian.
Roth Bar & Grill - 15 minutes away in Bruton. Enjoy farm-to-table tasty meals made from local ingredients in a former cowshed surrounded by a spectacular medley of contemporary art. Based at the pioneering world-class gallery and arts centre of Hauser & Wirth Somerset. Whilst you are there, wander through stunning drifts of colourful perennials in the 1.5 acre landscaped garden designed by Piet Oudolf and pick up some provisions from Durslade Farm Shop.
At The Chapel - 17 minutes away in Bruton. Stylish converted chapel with a laid back friendly vibe and delicious bistro menu. Wonderful artisan bakery, bar and restaurant.
Osip - 17 minutes away in Bruton. A tiny Michelin starred restaurant set in a former ironmonger's shop, serving a refined and innovative farm-to-table menu which showcases local ingredients. Voted the UK's best restaurant by SquareMeal in 2022.
The Queen's Arms - 20 minutes away in Corton Denham. A recently refurbished honey-coloured stone inn, whose menu focuses on local food grown and reared responsibly (some in the village). Climb up the hill opposite the pub to build up an appetite - the views from the top are spectacular!
The Beckford Arms - 23 minutes away in Fonthill Gifford. A warm and welcoming, traditional yet stylish country gastropub with excellent cuisine and a range of interesting beers.
Pip's Railway Carriage - 29 minutes away, off the A303. Another railway carriage! This quirky cafe - housed in refurbished 1850s carriage booths - serves wonderfully moreish cakes, and creative, freshly baked breakfasts, lunches and suppers, inspired by produce from their organic farm.
Activities
At Long Hill Carriage:
Take in spectacular views from your covered verandah (sunrise coffee, sunset G&T), play board games, read books, cook dinner.
Places to visit:
Within easy reach of the glorious historic cities of Bath, Salisbury and the smallest city in England, Wells, which boasts a beautiful cathedral. Nearer to hand are the popular little towns of Sherborne, Shaftesbury, (walk down - and up - cobbled Gold Hill, also known as Hovis Hill after the advertisement featuring the iconic landmark), Glastonbury, Frome and tiny riverside Bruton, where derelict farm buildings have been transformed into the world renowned contemporary art destination of Hauser & Wirth, Somerset.
Visit Frome independent market held on the first Sunday of the month between March and December when the centre of the town is closed to traffic and transformed into a huge market event with regional food and drink, designers and makers, street fare and music. There are also vintage fairs and weekly farmers' markets held at the Cheese and Grain in Frome town centre. Amble up the medieval cobbled street of St Catherine's Hill with its array of independent shops and stop for a coffee and a slice of organic lemon cake at The Garden Cafe. (30-minutes away).
Bag a bargain at The Giant Flea Market and Antiques and Collectors Fairs, held regularly at the Bath & West Showground near Shepton Mallet. (25 minutes away)
Visit one of the nearby National Trust properties such as the glorious Elizabethan house of Montacute, film setting for Wolf Hall and Pride and Prejudice, (30 minutes away) and stroll along the 52 metre portrait-filled Long Gallery, much as our Elizabethan ancestors would have done on a rainy day.
Outdoor & Active:
Walk to the top of blustery Glastonbury Tor (35 minutes away) for spectacular views and then explore the town with its ancient Abbey ruins and quirky shops
Learn all about the world's most famous prehistoric monument in the new Visitor Centre at Stonehenge before walking 2km to the iconic stone circle (or take a 10 minute visitor shuttle) (35 minutes away)
Stourhead House and Gardens are just ten minutes away from us. Walk round the glistening lake and discover grottos, bridges and classical temples and a multitude of rare trees, which are especially fabulous in the autumn.
Take a hot air balloon from nearby Castle Cary (20 minutes away) and see the beauty of Somerset from the air, with its patchwork of green fields and pretty stone villages
For the best views in the area, stride out across chalk downland at Fontmell Down (25 minutes away) or see the unending carpet of bluebells in the nearby ancient woodland of Duncliffe Wood, (15 minutes away), rich in wildlife and said to have inspired Thomas Hardy to write The Woodlanders.
After an hour long drive through pretty countryside, follow the Southwest Coast Path along the Jurassic Coast and go on a fossil hunt or eat fish and chips at the delightful little town of Lyme Regis.
Or why not hire a punt or a skiff for an hour or a day in Bath and explore this part of the River Avon. (45 minutes away)
Meet your hosts
Meet Annie:
Annie is a very talented artist who has a studio in the grounds of the house in which she paints (beautifully!) Her late husband Chris, who passed away in 2020, had a varied life as a Naval Admiral, then a London headhunter. He loved the carriage, and had fully researched its history, often giving guests the full rundown on its quirks and character. Here’s Annie in her own words on why they decided it was perfect for welcoming guests.
"We thought it would be fun to share the carriage, its magical location and views with others and create a unique cosy bolthole for two, a bit of rural escapism from the stresses of everyday life. We have lived at Church Farm Cottage for 30 years, raising our four children here. Over those years, we’ve renovated the cottage and built an artist's studio. The garden has slowly expanded and now includes a potting shed, potager, gravel garden and swathes of colourful herbaceous borders, full to bursting with scent and blooms. Trees and wildflowers were planted in the field to attract a variety of wildlife. We hope that staying in our special railway carriage and wagon, both now in their third reincarnation, will be a unique, fun and unforgettable experience".
Wildlife & Environment:
Plenty of birds and rabbits (binoculars provided). Foxes, badgers and owls come out at night!
Reviews
Great location, perfect accommodation and a wonderful host.
25/10/2024Daniel
Everything about our stay was perfect from the weather to the beautiful surroundings and the railway carriage. So much thought has gone into making visitors welcome and absolutely everything you could need was there. The gardens in which the carriage is situated are wonderful, so thoughtfully laid out and really beautiful. We had a lovely time.
24/06/2024Lesley
Absolutely fabulous break. The carriage is wonderful with all home comforts and spectacular gardens and views. Annie is a very welcoming host.
21/06/2024Elaine
We had a lovely stay here - what an amazing restoration of a railway carriage and fruit & veg wagon! The delightful accommodation was very comfortable and full of carefully chosen and crafted pieces. We were very fortunate with the weather and so loved sitting in the garden and enjoying the wonderful views in such a peaceful setting. Annie gave us such a warm welcome and provided some very thoughtful and delicious goodies! We returned home with batteries recharged!
19/04/2024Judith
Fantastic accommodation in a very quiet location on the Somerset, Dorset and Wiltshire border. Everything we needed, and comfortable sitting room and bedroom. Would highly recommend.
01/04/2024Karen Marisa
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Great location, perfect accommodation and a wonderful host.
25/10/2024