Meadowsweet
Suffolk, United Kingdom
Secret Meadows
- Our low price promise from £175 p/n
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Safari tent
Sleeps 6
- One four poster bed, one double cabin bed, two single bunk beds
Overview
Meadowsweet is one of the six stunning safari tents available on the Secret Meadows site (where you’ll also find a converted horsebox, a Gypsy caravan and a two storey safari tent). The tent faces a broad meadow which happens to be so valuable to the local wildlife, that the Sinfield Nature Conservation Trust has set up this wonderful glamping experience to help maintain it. These safari tents aren’t like many of their namesakes, they’re spacious – with a large dining and sitting area, a bedroom complete with four poster bed, a quirky double cupboard bed and a bunkroom.
Activities on the site are plentiful, and great for entertaining the kids, like meeting the animals (ok, that’s great for everyone), or den building, exploring the labyrinth, walking the nature trails or a whittling workshop. When you’ve built up an appetite you can book a luxury food hamper or visit the onsite pantry shop full of the best locally sourced food and drink products. If you manage to get a moment to yourself however, you might enjoy a massage or beauty treatment.
Whether or not you came to just relax, the option’s always there – with perfect places to enjoy the downtime, reading by the wood burning range, al fresco dining on the porch or strolling about, taking in the wild.
PLEASE BE AWARE: It may be necessary, in order to accommodate groups who wish to book two tents alongside one another, to reallocate you to another tent on arrival. All the tents at Secret Meadows are identical in terms of facilities and decor, please be understanding if this is required.
**For group bookings, Secret Meadows ask for a £50 returnable security deposit per tent, payable direct to the owners after booking.**
**Adult-only groups are not permitted during school holidays. If in doubt, please call us on 0117 204 7830 to discuss.**
Essentials
The important stuff
- Check in: 4 PM
- Check out: 10 AM
- Early arrivals and late checkouts may be available. Please contact your host upon booking for more information
- Please bring a torch, wellies, and walking boots
- Initial supply of firewood provided with more available to purchase on site
- No wifi
- Phone signal available
- This is a family-friendly site
- £50 refundable deposit per tent is require for group and family bookings, payable to your hosts upon booking
- It may be necessary, in order to accommodate groups who wish to book two tents alongside one another, to reallocate you to another tent on arrival. All the tents at Secret Meadows are identical in terms of facilities and decor, please be understanding if this is required
- In 2025 the family-only dates are as follows:
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Fri 11 Apr to Sun 20 Apr
Fri 2 May - Sun 4 May
Fri 23 May - Sun 1 June
Fri 18 July - Sun 31 Aug
Fri 24 Oct - Sun 26 Oct - Outside these dates Secret Meadows accepts bookings from adult groups at their discretion when their site policies have been agreed to
Pets Welcome
- Please note that the Secret Meadow is on a nature reserve owned by a wildlife charity with its own dog park. Outside of the dog park, dogs must be kept on a lead as there may be other dogs and animals on site. If you have any questions about your dog staying at Secret Meadows, please contact your host directly to enquire.
Sleeping arrangements
- One four poster bed, one double cabin bed, two single bunk beds
Extra space available
Space for 2 babies no charge.
Space for 2 pets from £29 per pet per stay - one large or two small well-behaved dogs welcome
Kids & Pets
Organic dog treat, dog basket, towels and bowls provided for dog- owners. Baby equipment also available for hire - £27 per travel cot and £15 per high chair
Cooking
- Kitchen equipped with a wood-fired cooker with a stove top and oven, a gas-powered fridge
- Cooking utensils, crockery and glassware provided
- BBQ
- Outside tables and chairs
Washing
- Bathroom with a toilet, sink and a gas powered shower
- Washing line
- Please bring toiletries
Heating, lighting & bedding
- Bed linen and towels provided
- The main source of heat comes from the wood-burner and cooker
- Woollen blankets
- Wind-up lantern and wind-up torch
Entertainment
- Books
- Games
- Dog park
- Farm animals
- On site maze
Getting there
Secret Meadows, White House Farm Nature Reserve, Hasketon, Nr. Woodbridge, Suffolk, IP13 6JP
Secret Meadows has a self check-in procedure so you don't need to come into contact with anyone but the site managers who live on site are available if you need any assistance during your stay.
What3Words: ///apple.clerk.sourced - What3Words is a new more accurate version of a postcode. This will take you directly to the main gate where you need to park so we recommend using this in your Sat Nav, but always remember to look at the directions provided by your host upon booking.
By public transport
The nearest train station is in Woodbridge, from here guests can take a taxi to the space using M & R Cars (01394 380034). Please book in advance as they can be busy.
Alternatively, from the train station you can take a bus from a nearby bus stop on Hamblin Road. The 64 bus takes you to Hasketon Church. For bus times see here (enter ‘from Woodbridge to Hasketon’ then select ‘Woodbridge (centre of)’ to ‘Hasketon’) or contact 087120 02233. With Hasketon church on your left and the village hall/post box on your right, walk straight ahead. You will reach a sharp right hand bend where there is a brick wall with a Boulge Road sign. Follow the bend to the right and carry straight on. Turn down the second left turning, in about 1/2 mile, opposite Highfield House. White House Farm is a 1/3 mile down this road on the right hand side. You will pass Fir Tree Cottages then Hasketon House before you arrive at White House Farm on the right hand side.
By Car
Please do not use SAT NAV to find your way to White House Farm. Please follow the What3Words to the main gate and refer to the directions provided by your hosts upon booking. If you need any help with directions, please call Ross at 07810 870170
Food & Drink
At Secret Meadows
All of the tents and the Gypsy's Rest are provided with complimentary teas, coffee and biscuits. Complimentary natural hand soaps, eco-friendly washing-up liquid, sponge, j-cloths etc. are also included. A detailed information pack contains a wealth of information about local places to visit and places to eat, as well as local maps.
Local shops
You'll find some of the best local producers in the little onsite shop, stocked by Grange Farm Shop, including Stokes sauces and jams, Simply Ice Cream, Pump Street chocolate, Paddy & Scotts coffee, Scarlett and Mustard, B Chocolates, Truly Unique Pasta Maker, The Greek Olive Co and you'll find the most delicious stone-baked pizzas in the freezer by Norfolk's Brick Pizza. Top quality brands include Pukka teas, Belvoir presses, Tyrells crisps, Doves Farm organic cereals, Rude Health crackers and vegan milks. There are lots of staple items such as milk, butter, cheese, and pasta (although stocks vary so we recommend ordering fresh produce from the farm shop for your arrival day).
If you don't find all you need on site, Grange Farm Shop is less than ten minutes away by car.
Pubs & restaurants
The Barn Café - a lovely little café situated next to the village farm shop which stocks the pantry at Secret Meadows. Artisan coffees and teas, real fruit smoothies, delicious home-made cakes. Yummy toasties and sandwiches.
The Maybush, Waldringfield - (22 mins) a highly recommended pub situated on the banks of the Deben with panoramic views, making it one of the best places to enjoy a meal.
Turk's Head - a pub in Hasketon village within walking distance along a public footpath from the farm.
The Woodyard Pizza (12 mins) - at the Waterfront in Woodbridge find this authentic Neapolitan Pizzeria with views over the River Deben. Serving pizza, gelato & cocktails. Dog & family-friendly.
The Dog (7 mins) The Green, Grundisburgh. Charming, award-winning village gastro pub. Lunch 12-2.30pm, dinner 5.30-9pm Tues to Sun (lunch on Tue to Fri until 2pm).
Activities
At Secret Meadows
A detailed Information Pack contains a wealth of information about local places to visit and places to eat, as well as local maps. But here are some suggestions to get you interested:
Meet the Animals - There are a variety of hens, friendly goats, rabbits and a pet pig. Conservation cattle live at the nature reserve too for grazing species-rich meadows.
Meet the Animals Activity - for if you'd like to get to know these friendly animals while helping to feed and look after them. Lasts approx. 1 to 1 1/2 hours and includes a walk to the cattle if they are grazing a meadow. Places limited Wednesday and Saturday mornings only at 10.30 a.m. Contact owners for prices and availability.
New from Summer 2023 - Goat Walking! Opportunities to go for a leisurely stroll with your own friendly Anglo Nubian goat. Contact owners for prices and availability.
Labyrinth - A large turf labyrinth is located at the edge of woodland which attracts nightingales every year.
Nature Trails - Explore nature trails through wildflower meadows and woodland and watch the wildlife from a secluded shepherd's hut hide. The 115 acre wildlife site at White House Farm comprises rare species-rich meadows and broadleaf woodland, unchanged for generations.
Massage and beauty treatments - My Blissful Retreat are a visiting spa company offering luxurious treatments. Please contact them directly to organise a treatment.
Bow & Arrow Making or Whittling Workshop - Have a go at making your own simple bow, and practice archery afterwards or try some whittling and carve a staff, wand or knife from wood. Contact your hosts upon booking for details, prices and availability.
Places to visit
Framlingham (20-25 mins drive/50 mins cycle) A small historic market town with much English heritage including Framlingham Castle. Interesting shops including antiques and crafts as well as good places to eat.
Woodbridge and the River Deben (10 mins drive/20 mins cycle) A historic market town on the River Deben. Excellent variety of independent and specialist shops and dozens of places to eat and drink. Woodbridge also has an independent cinema/theatre and the famous riverside Tide Mill.
Aldeburgh (35 mins) - Very popular small seaside town with a wealth of independent shops and restaurants.
Dunwich (45 mins) - Historic seaside village of Dunwich with its monastery ruins. Famous for its city lost to the sea in medieval times, now it is a very small village. Fresh fish and chips and ice creams served by the beach in summer. There is also a fascinating museum, traditional beamed pub with good food and at the other end of the village there are lovely tea-rooms with plants, shrubs and flowers for sale.
Orford (30 mins) - One of the prettiest villages on the Heritage Suffolk Coast with a Quay, 12th century castle (English Heritage), museum, craft and antiques shops and excellent places to eat.
Southwold (45 mins) - A charming seaside town on the Suffolk Heritage Coast which offers much of interest including an award winning pier, pretty rows of beach huts, cliff top cannon, lighthouse and sandy beach.
Outdoor & Active
Sutton Hoo (15 mins) - Home to one of the greatest archaeological discoveries of all time – the famous burial ground of an Anglo-Saxon king and his treasure. Plus award-winning museum.
Snape Maltings (30 mins) - Concert halls, as well as independent shops and places to eat and drink. Good walks along the marshes.
Thorpeness Meare (35 mins) A traditional boating lake like no other. Choose from rowing boats, kayaks, canoes and sailing boats. Thorpeness is a mock Tudor village with the extraordinary ‘House in the Clouds’.
Enjoy a brisk canter or a leisurely walk on a horse through Tunstall Forest, taking in the sights and sounds of an Area of Outstanding Natural Beauty. There is the seclusion of thousands of acres of forest, criss-crossed with miles of wide sandy gallops.
Meet your hosts
By choosing to stay at this special wildlife site you are supporting a registered charity, The Sinfield Nature Conservation Trust, and helping it to continue caring for wildlife and the natural environment.
The Sinfield Nature Conservation Trust has owned 115 acre White House Farm since 2005 and is working to restore the buildings, maintain the farm as organic land and protect the wildlife and flora. At night, you can enjoy the delights of a camp fire, admire the beautiful displays of stars on clear evenings and by day experience a slow pace of life in inspiring surroundings, following nature trails around the farm and exploring different habitats as you walk.
White House Farm is a County Wildlife Site. As this land has not had chemical sprays or artificial fertilisers used on it in the past and is now registered as organic land it is species rich so you can see an abundance of wildflowers including orchids in June, butterflies and deer as well as a wide variety of birds and insects. In season you will be able to hear nightingales sing or owls flying and calling through the woods. This farm is a haven for wildlife, supporting over 50 bird species including nightingales, finches, snipe, lesser and greater spotted woodpeckers, kingfishers, barn, tawny and little owls. The farm supports large numbers of dragonflies and butterflies and protects Biodiversity Action Plan species such as the bullfinch and great crested newts.
Reviews
Very enjoyable week-long stay at Secret Meadows with family.
02/08/2019Kristina
We stayed for a family (6 adults, a toddler and dog) weekend glamp. Such a tranquil setting with wonderful weather which was a huge bonus. The safari tent was spacious and extremely well equipped. The veranda, outdoor seating, bbq /fire pit was made for outdoor living, with a beautiful meadow scene spread in front of us. There is an excellent system to replenish any necessary supplies. Everything was clean, tidy and eco friendly. I would highly recommend a stay here.
06/07/2018Barbara
What a place for all the family and more, even with the weather being drizzly it was such a lovely place to spend our days, cooking on the wood burner, playing games, talking walks in the woods and spotting little animals. Set up was great and everything you needed was there and more. Great hoist also, we all very much enjoyed our stay. Very much recommend and will come again :)
27/04/2018Rosie
It was brilliant. Ross was really helpful and told us everything we needed to know. The lodges were done up very well and we couldn't have asked for more
30/06/2017Sarah
Had a great time, kids really enjoyed themselves. Everything we needed was supplied and the overall facilities and equipment provided was really great.
15/05/2015Keith
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Very enjoyable week-long stay at Secret Meadows with family.
02/08/2019