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Selfheal - Safari tent in Suffolk, United Kingdom

Last cache: 17:14:03, Sunday 19 November 2017

Secret Meadows

Suitable for children of all ages

Pets welcome

Kids are most welcome at Secret Meadows. Well-behaved dogs are allowed on-site outside of the school holidays. Dogs to be kept on a lead at all times

Help out with (or just walk in) the turf labyrinth! Just one of the many things to do while staying in your luxurious family safari tent

The beds are made up and waiting for you at Secret Meadows, home of these six safari tents. Each tent is a little canvas cottage looking out onto the broad meadow and the site itself is a wildlife haven so precious that the Sinfield Nature Conservation Trust has set up this wonderful camping experience to help maintain it.

Click here to see information for Big Group bookings

The tents are divided into three rooms. The first containing the kitchen, the lounge area and the cabin bed, the second the big four-poster and the third the bunks. In the lounge you’ll find a big sofa, the wood-burning range, the dining area and the cabin bed. Out the front is some more seating for al fresco dining and at the back is your own private gas-powered shower and flushing loo. 

Just by being here you’re making a contribution towards the conservation of the site, but should you wish to, you can get more directly involved and help out with the work! If you’re after something a little more relaxed, then rent a bike or take day trips to the Suffolk coast Area of Outstanding Natural Beauty. There are also the nearby market towns of Woodbridge and Framlingham plus on-site massages, the farm pantry and breakfast hampers to make your stay even more relaxing.

**Selfheal has a mandatory, private hot tub tent! Please see pricing for the hot tub under 'Essentials' tab. If you don't wish to use the hot tub, please book an alternative tent at Secret Meadows.** 

PLEASE BE AWARE: All the tents at Secret Meadows are identical in terms of facilities and decor. For group bookings, Secret Meadows ask for a £50 returnable security deposit per tent, payable direct to the owners after booking.

**Adult-only groups are not permitted during school holidays. If in doubt, please call us on 0117 204 7830 to discuss.**

COUPLES DISCOUNT: If you're just 2 people staying in the midweek for 3 or 4 nights outside of school holidays, enjoy a 30% discount! Please call 0117 204 7830 to book.

Our guests say...

"The site was lovely and quiet, the safari tent was really well equipped"

01/09/2014

Helen

"We went to celebrate my friend Sophie's Hen do and had an absolutely fantastic stay at Secret Meadows. We were greeted by friendly Ross, who showed us to the adorable pantry and the place where we could charge our phones. We then had the mammoth task of using trolleys to get everything from the car into the tent which ended up being lots of fun. When we got to our tent we did the girly bit and squealed/jumped up and down/got terribly excited so Ross had to wait for us to calm down and said he would come back later to talk us through how everything worked and what we needed to do to light the stove and gas hob etc etc. Everybody who stayed on site was extremely friendly and it felt peaceful knowing we were secluded and left to enjoy our weekend. The beds were extremely comfortable, the ambience of the site was magical and the toilet and shower meant everything felt luxurious. I wouldn't have changed one thing about our stay at Secret Meadows and cannot wait to go back!"

11/07/2014

Rachel

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Book this place

Step 1: Select check-in date

Changeover days are Monday or Friday. Shorter midweek stays and 2-night weekend stays are available outside of school holidays, please call to enquire and book on 0117 204 7830.

Key:

x Check-in

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Step 2: Select length of stay

You're booking…

  • Safari tent for 6

Step 3: Who's coming?

Any age

No charge High chairs and travel cots can be hired directly with Secret Meadows.

per pet per stay One large or two small well-behaved dogs welcome outside of school holiday periods


Booking summary

Check-in:
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Check-out:
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Price:
Select your dates first!

Please note this does not include the mandatory charge for the use of your private hot tub, which is payable directly to Secret Meadows & does not go through Canopy & Stars.

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in time is 4/6pm
  • Check out time is 10:00
  • Kids are most welcome 
  • LATE ARRIVAL FEE: please be advised that a late arrival fee (to cover staff costs) of £29 will be charged if you arrive after 6pm
  • HOT TUB TENT: Selfheal tent cannot be booked without hot tub hire. The charge is £125 for a midweek or weekend stay, or £250 for a week stay. This is payable direct to the owners and does not go through Canopy & Stars. If you don't wish to use the hot tub, please book an alternative tent at Secret Meadows.
  • PLEASE BE AWARE:  For group bookings, Secret Meadows ask for a £50 returnable security deposit per tent, payable direct to the owners after booking. 
  • Baby equipment is available to hire at £11 per stay for wooden travel cots (including fibre mattress and mattress protector) and £6 per stay for wooden high chairs.

Pets Welcome

  • Well-behaved dogs are welcome at Secret Meadows outside of the school holidays and an organic dog treat, dog basket, towels and bowls will be included. 
  • The Wildlife Site has a ‘no dogs’ policy but pets are allowed in the immediate glamping area and on public footpaths. Dogs must be kept on a lead at all times and cleared up after, as there are other animals wandering around! There may be dogs staying in neighbouring tents on-site, so please bear this in mind before booking as there are strict rules around dogs being kept under control. If you have any questions about your dog staying at Secret Meadows, please do call to enquire. 
  • Sleeping arrangements
  • 1 4 poster, 1 dbl cabin bed, 2 bunk beds

Extra space available

Space for 2 babies no charge. High chairs and travel cots can be hired directly with Secret Meadows.

Space for 2 pets from £29 per pet per stay One large or two small well-behaved dogs welcome outside of school holiday periods

Kids & Pets

Kids are most welcome at Secret Meadows. Well-behaved dogs are allowed on-site outside of the school holidays. Dogs to be kept on a lead at all times

Surcharges

LATE ARRIVAL FEE: please be advised that a late arrival fee (to cover staff costs) of £29 will be charged if you arrive after 6pm

Cooking

  • Wood-burning range (with stove top and oven) for cooking and heating
  • Barbeque
  • Gas-powered fridge
  • Outside tables and chairs

Washing

  • Private loo
  • Private gas powered shower
  • Clothes airer/washing line

Heating, lighting & bedding

  • All provided: Ready-made bed/s with cosy duvet/s and fluffy pillows
  • Woollen blankets
  • Towels
  • Kitchen linen
  • Candle lighting
  • Wind-up lantern and wind-up torch
  • Wood-burning range (with stove top and oven) for cooking and heating
  • A daily allowance of wood which should be sufficient for your stay although extra bags of wood are available to purchase at the farm pantry

Entertainment

  • Assorted games and books

Activities

Climbing trees

At Secret Meadows

A detailed Information Pack contains a wealth of information about local places to visit and places to eat, as well as local maps. But here are some suggestions to get you interested:

Places to visit

Bury St. Edmunds (50 mins) A beautiful market town with a magnificent cathedral, Abbey Gardens, independent shops along narrow streets and many individual restaurants and cafes to choose from. Also home to the Grade 1 Georgian theatre, the Theatre Royal.

Debenham (25 mins) This small town has a wealth of buildings with fine medieval features.

Flatford (40 mins drive) Beautiful ‘Constable Country’ in the Stour Valley and Dedham Vale area.

Framlingham (20-25 mins drive/50 mins cycle) A small historic market town with much English heritage including Framlingham Castle. Interesting shops including antiques and crafts as well as good places to eat.

Lavenham (55 mins) Known as the jewel in the crown of Suffolk’s many pretty villages. Quaint tea rooms and pubs, historic buildings open to the public and interesting shops.

Woodbridge and the River Deben (10 mins drive/20 mins cycle) A historic market town on the River Deben. Excellent variety of independent and specialist shops and dozens of places to eat and drink. Woodbridge also has an independent cinema/theatre and the famous riverside Tide Mill.

Yoxford (30 mins) Attractive village (on way to Dunwich or Southwold) with a few shops along the high street and one of the best antique shops set in nearby countryside.

sitting on the gate

Towns and villages of the lovely Suffolk Coast and Heaths (Area of Outstanding Natural Beauty). Some of the Secret Meadows guy's favourites:

Aldeburgh (35 mins) - Very popular small seaside town with a wealth of independent shops and restaurants.

Dunwich (45 mins) - Historic seaside village of Dunwich with its monastery ruins. Famous for its city lost to the sea in medieval times, now it is a very small village. Fresh fish and chips and ice creams served by the beach in summer. There is also a fascinating museum, traditional beamed pub with good food and at the other end of the village there are lovely tea-rooms with plants, shrubs and flowers for sale.

Orford (30 mins) - One of the prettiest villages on the Heritage Suffolk Coast with a Quay, 12th century castle (English Heritage), museum, craft and antiques shops and excellent places to eat.

Southwold (45 mins) - A charming seaside town on the Suffolk Heritage Coast which offers much of interest including an award winning pier, pretty rows of beach huts, cliff top cannon, lighthouse and sandy beach.

Walberswick (40 mins) - A delightful seaside village which has stood still in time.
Antiques shops and excellent places to eat.

Westleton (35 mins) On the way to Dunwich, this pretty village has an excellent pub and second-hand bookshop.

Outdoor & Active - Attractions in this part of Suffolk really are plentiful and there is something for all ages, interests and budgets. 

Sutton Hoo (15 mins) - Home to one of the greatest archaeological discoveries of all time – the famous burial ground of an Anglo-Saxon king and his treasure. Plus award-winning museum.

Framlingham Castle (25 mins) - A magnificent 12th century fortress with a long and colourful past. Owned by English Heritage.

Snape Maltings (30 mins) - Concert halls, as well as independent shops and places to eat and drink. Good walks along the marshes.

Flatford Bridge Cottage and River Boats (40 mins) - For a leisurely way to take in the countryside you can hire a rowing boat at ‘Flatford Boats’ or you can ride on the boat service at the National Trust’s Bridge Cottage which houses an exhibition on John Constable.

getting over the gate

Helmingham Hall Gardens (15 mins) - Lovely moated gardens, little changed since Elizabethan times. Safari rides to see the red and fallow deer and Highland cattle. Gift shop and tea room.

Bressingham Steam Museum and Gardens (55 mins) - Explore the steam museum and ride on steam engines across 5 miles of narrow gauge tracks through gardens and woodland.

Stonham Barns, Fishing Lake & Suffolk Owl Sanctuary (25 mins) - Leisure and retail complex including fishing lake and owl sanctuary.

Thorpeness Meare (35 mins) A traditional boating lake like no other. Choose from rowing boats, kayaks, canoes and sailing boats. Thorpeness is a mock Tudor village with the extraordinary ‘House in the Clouds’.

Easton Farm Park (17 mins) - Interactive farm fun set within listed buildings and open countryside. Pony and cart rides and family train rides plus lots of animals to meet.

Deben Cruises (20 mins) River Cruise Restaurant. Brunch, lunch, dinner and sunset cocktail cruises along the Rivers Alde and Ore starting from Orford Quay. Available for private charter or individuals may book independently, sharing with other passengers.

Orford River Trips (30 mins)  

Orford Ness NNR Take a short National Trust ferry ride from Orford Quay to this wild and remote shingle landscape. Uncover some of Britain’s military history.

Shawsgate Vineyard (25 mins) - Wander through vineyards and sample award-winning wines. Children’s play area.

Museum of East Anglian Life (35 mins) - Learn about East Anglian history and culture, see steam engines, restored historic buildings, and animals, plus café and children’s play area.

Minsmere (35 mins) - An RSPB reserve, known as a national treasure for wildlife. Especially popular amongst bird watchers. Visitor centre and excellent bird watching hides.

in the cabin bed

Dunwich Heath (40 mins) - A stunning part of Suffolk’s Heritage Coast with a Coastal Centre, lesser known sandy beach, beautiful winding walks by the marshes and award-winning tearoom.  Quiet and serene, wild and dramatic.

Dunwich Museum (45 mins) - Learn about the city lost to the sea and see what is left of this charming seaside village with fishing boats and 17th century pub.

The Walled Garden, Benhall (20 mins)- Wonderful find for garden lovers, this family-run garden centre is set in a Victorian walled garden and was featured in Country Living magazine.

Pleasurewood Hills Theme Park (65 mins) Fun for all the family at one of the country’s top theme parks. Won the ‘Best Visitor Experience’ in the 2009 Tourism for Suffolk Awards.

Go Ape! (75 mins) A unique 3 hour adventure in the trees at Thetford Forest taking on high-wire crossings, Tarzan swings, rope ladders.

Beacon Valley Karts (15 mins)

Africa Alive (50 mins) - Safari park set in coastal parkland. Won ‘Best Large Attraction’ in the 2010 Tourism for Suffolk Awards.

Jimmy’s Farm (25 mins) - Founded by TV presenter Jimmy Doherty and home to rare breed animals, a Butterfly House, woodland walk and restaurant.

Southwold Lighthouse Tours (45 mins)

Christchurch Mansion (25 mins) - Impressive Tudor mansion set in parkland at the edge of Ipswich town centre. See the period rooms and a fine art collection including works by Gainsborough and Constable

spot the urchin

Ipswich Museum (25 mins) - Meet the famous woolly mammoth and go on a journey through Suffolk’s past from the Iron Age to Romans and Saxons. You can even take a trip down the Nile in the Egyptian gallery!

West Stow (60 mins) - Reconstructed Anglo Saxon village on the site of an Anglo Saxon settlement.  Archaeological finds are on display in the visitor centre. Guided walks can be booked in advance and special events take place in the Spring and Summer.

THERAPIES & SPAS - For a bit of pampering there are many complementary therapy centres nearby as well as spas:

Complementary therapy centres include The Natural Healing Centre in Woodbridge and Decoy Farm Barn in Melton, both just a few minutes away.

Spas include Clarice House, Bramford and Ufford Park, Melton.

ANTIQUES SHOPS

This is one of the best areas in the UK for antiques shops. There are several in nearby Woodbridge, Framlingham and Yoxford including the Yoxford Antiques Centre and Theatre Antiques on Church Street in Framlingham. A long-established antiques auction takes place regularly at Campsea Ashe.

RIDING IN TUNSTALL FOREST (22 mins)

Enjoy a brisk canter or a leisurely walk on a horse through Tunstall Forest, taking in the sights and sounds of an Area of Outstanding Natural Beauty. There is the seclusion of thousands of acres of forest, criss-crossed with miles of wide sandy gallops.

Food & Drink

fresh bread

At Secret Meadows

All of the tents and the Gypsy's Rest are provided with complementary teas, coffee and biscuits. Complementary natural hand soaps, eco-friendly washing-up liquid, sponge, j-cloths etc. are also included.  A detailed Information Pack contains a wealth of information about local places to visit and places to eat, as well as local maps.

The nearest shop is an excellent farm shop in Hasketon, which is about 2 miles away along country lanes. The nearest mini supermarket is a small Co-op Store approximately 3 miles away.

Pubs & restaurants

Turk's Head - Pub in Hasketon village within walking distance along a public footpath from the farm.

The Cross - (12 mins) Woodbridge - Vegetarian restaurant, pizzeria and cocktail bar. Closed Mondays and Sunday lunchtime, live music Wed, Bar Italia Sun eve.  (Free parking on Cumberland Street and Thoroughfare after 6pm, or large car park at train station, at the Quay side.)

The Galley (12 mins) Woodbridge. A la carte menu with fresh local produce, lunch 12-2pm, dinner 6.30-9pm.

The Crown (12 mins) Thoroughfare, Woodbridge. Fine dining menu for lunch and dinner. (See parking information under The Cross Vegetarian Restaurant)

cheese and bread

Honey & Harvey Cafe (12 mins) 56 Throughfare, Woodbridge. Popular café with lovely home-made cakes and sandwiches.  Gluten-free and vegan options.  8am-5pm weekdays, 9am-4pm Sun.

Wild Strawberry Cafe (11 mins) 19a Market Hill, Woodbridge. Very small café but includes outdoor seating on the Market Hill.  Imaginative sandwiches and salads, locally-sourced produce, lovely home-made cakes.  8am-5pm weekdays, 9am-4pm Sun.

The Tea Hut Cafe (12 mins by car plus 5 mins walk along River Deben) Next to model boat pond at River Deben [Across railway bridge, then follow walkway along edge of River Deben until you reach the tea hut set back on the RHS]. Open Easter to Sept, Tue-Sun, 9am-5pm and Oct to Easter at weekends only.  Breakfast to 11am and lunch to 3pm.  Home-made cakes. 

Royal Bengal (12 mins) 4-6 Quay Street, Woodbridge. Popular Indian restaurant open every evening. (See parking information under The Cross Vegetarian Restaurant)

The Riverside Theatre Restaurant (12 mins) Quayside, Woodbridge. Dinner daily.  Listed in Good Food Guide and Michelin 2012, freshly made bread and pasta and food is organic and locally sourced where possible.  Option to combine cinema ticket with meal.

The Waterfront Cafe (12 mins) Granary Building, Tide Mill Way, Woodbridge. [With train station on left, Tide Mill Way is second right turning after station towards the Tide Mill] Daily, 10.00am-5pm, lunch all day, afternoon teas from 3pm.  Licensed seafood and organic café.  Booking essential.  Lovely setting overlooking the River Deben in Woodbridge, close to the Tide Mill. 

Prezzo Italian Restaurant (12 mins) 1 Church Street, Woodbridge. Open daily 12noon-11pm. Great tasting Italian food in comfortable, contemporary surroundings.

local produce

The Dog, Grundisburgh (7 mins) The Green, Grundisburgh. Charming, award-winning village gastro pub.  Lunch 12-2.30pm, dinner 5.30-9pm Tues to Sun (lunch on Tue to Fri until 2pm).

Coach & horses, Melton (10 mins) Melton Road, Melton. Recently refurbished, part of the successful stable of Deben Inns. Food served 11am to 11pm Mon to Sat and 12 noon to 10.30pm on Sunday.

Farm Cafe (& food market), Malesford (12 mins) A12 Main Road, Marlesford. Praised for offering good, locally sourced produce and home-made style breakfast and lunches. Can be very busy at meal times. Small farm shop with local produce and home-made ready-meals. 7am to 5pm Mon to Sat, 8am to 5pm Sun.

The Station, Framlingham (20 mins) Station Road, Framlingham. Well liked, rustic pub, locally sourced produce. Lunch from 12 to 2pm daily.  Dinner served from 6.30 to 9pm Mon to Sat and from 7pm on Sun.   

The Crown, Framlingham (21 mins) Market Hill, Framlingham. Popular hotel with lovely traditional lounge area or the rustic Gun Room with open fires. Fresh local produce. Lunch 12 to 2.30pm daily. Dinner 6 to 9pm daily. Also limited menu from 3 to 6pm daily.

The Crown Westleton (33 mins) The Street, Westleton. Well-known for high-quality food, AA 2 Rosette Restaurant award.  Food served daily, lunch 12-2.30pm, afternoon tea 3-6pm, dinner 6.30-9.30pm, Sunday barbecue in summer 12-6pm.

The Ship, Dunwich (40 mins) Dunwich. Once a haunt of smugglers, situated a short walk from the beach. Included in the Good Pub Guide. Food served daily, lunch 12-3pm, afternoon tea 3-6pm, dinner 6-9pm.

Bridge House Nurseries & Tea Room, Dunwich (40 mins) Dunwich. Quaint tea-rooms in a tranquil setting. Apr-Sep, weekdays 10am-4pm, weekends & bank hols 10am-5pm. Oct-Mar, weekdays 10am-3pm, weekends & bank hols 10am-4pm.

Flora Tearooms, Dunwich Beach (40 mins) [Follow signs to beach car-park] Dunwich Beach. Large, simple diner famous for its fish and chips at the beach. Open daily 11am to 5pm, Mar-Nov only.

Meet your hosts

Sinfield Nature Conservation Trust

By choosing to stay at this special wildlife site you are supporting a registered charity, The Sinfield Nature Conservation Trust, and helping it to continue caring for wildlife and the natural environment.

The Sinfield Nature Conservation Trust has owned 115 acre White House Farm since 2005 and is working to restore the buildings, maintain the farm as organic land and protect the wildlife and flora. At night, you can enjoy the delights of a camp fire, admire the beautiful displays of stars on clear evenings and by day experience a slow pace of life in inspiring surroundings, following nature trails around the farm and exploring different habitats as you walk.
White House Farm is a County Wildlife Site.  As this land has not had chemical sprays or artifical fertilisers used on it in the past and is now registered as organic land it is species rich so you can see an abundance of wildflowers including orchids in June, butterflies and deer as well as a wide variety of birds and insects. In season you will be able to hear nightingales sing or owls flying and calling through the woods. This farm is a haven for wildlife, supporting over 50 bird species including nightingales, finches, snipe, lesser and greater spotted woodpeckers, kingfishers, barn, tawny and little owls.  The farm supports large numbers of dragonflies and butterflies and protects Biodiversity Action Plan species such as the bullfinch and great crested newts.

Getting there

Secret Meadows, White House Farm, Hasketon, Woodbridge, Suffolk, IP13 6JP

By public transport

The nearest train station is 3 miles away in Woodbridge. There are regular direct trains available from London Liverpool Street/Ipswich/Lowestoft. From the train station you can take a bus from a nearby bus stop on Hamblin Road (see below) or hire an electric bicycle from The Crown on Quay Street

Alternatively, there are taxis at the train station.

The nearest bus stop is 1 mile away at Hasketon Church.

WALKING FROM THE HASKETON CHURCH BUS STOP TO WHITE HOUSE FARM (takes approx. 1/2 hour):  With Hasketon church on your left and the village hall/post box on your right, walk straight ahead. You will reach a sharp right hand bend where there is a brick wall with a "Boulge Road" sign. Follow the bend to the right and carry straight on. Turn down the second left turning, in about 1/2 mile, opposite Highfield House.  White House Farm is a 1/3 mile down this road on the right hand side. You will pass Fir Tree Cottages then Hasketon House before you arrive at White House Farm on the right hand side. 

LATE ARRIVAL FEE: please be advised that a late arrival fee (to cover staff costs) of £29 will be charged if you arrive after 6pm

Please do not use SAT NAV to find your way to White House Farm - the directions below are the most appropriate route to the farm, taking into consideration the local residents and the narrow, single track roads. Thank you!

1. Travelling north on the A12, shortly after the Sutton Hoo/Melton roundabout at Woodbridge, take the first left signposted to Bredfield.   

OR:Travelling south, after the Wickham Market bypass A12 dual carriageway ends, take the second right signposted to Bredfield. 

2. Then take the first left signposted to Hasketon

3. Take the second right turning just after a barn conversion on the LHS where the sign does not point to the right but says Hasketon and Woodbridge straight on and Bredfield and Dallinghoo towards the way you have come (If you pass Highfield House on the LHS you have missed the turning).  White House Farm is about 1/3 mile down this road on the right hand side after Fir Tree Cottages on the right then about 100 yards after Hasketon House on the right.  When you turn into the driveway, please follow signs to the parking area.

From the A140, turn off onto the B1078 to Coddenham. At Otley, you drive past the entrance to Otley College and at the T-junction at the end of the road, turn right towards Woodbridge/Clopton B1079/Wickham Mkt./Debach (B1078).  Take the first left onto the B1078 road to Wickham Market.    Take the fourth turning to the right signposted Woodbridge/Bredfield/Debach. Carry on on this road for about 2 ½ miles through Debach, then Boulge, then into Bredfield.  Look out for a signpost on the RHS “Hasketon 1 ½ miles” and turn right here.  (If you see the village water pump on a traffic island on the LHS you have gone too far by about 60 metres.) Then follow step 3 above.

A1120 travelling from Stowmarket to Yoxford, in Framsden turn right onto the B1077 signposted Ipswich/Woodbridge/Framsden /Otley/Helmingham.  Then in a couple of miles turn left onto the B1079 signposted Woodbridge/Otley/Grundisburgh. After driving through Otley village take the left turning onto the B1078 road to Wickham Market. Take the fourth turning to the right signposted Woodbridge/Bredfield/Debach. Carry on on this road for about 2 ½ miles through Debach, then Boulge then into Bredfield. Look out for a signpost on the RHS “Hasketon 1 ½ miles” and turn right here.  (If you see the village water pump on a traffic island on the LHS you have gone too far by about 60 metres.) Then follow step 3 above.

If you need any help with directions, please call Charlotte at 07968 048388 or Ross at 07810 870170

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.