The Cowshed
Suffolk, United Kingdom
The Lost Garden Retreat
- Safari tent for 6 from £220 per night (read our low price promise)
- One king-size bed, one bunkroom and one cabin bed
Suitable for children of all ages
Not suitable for pets
Overview
Cows should be so lucky as to live somewhere like this. The luxurious canvas lodge is far from shed-like and the name comes from the odd milking parlour detail here and there. Green enamel lamps, leather, furs and studded furniture all playfully blend rustic farm style with modern comfort. There’s a king-size bed on one side of the hall, a den bedroom the kids will love and another king above that, all cleverly built into the innovative lodges. The roll top bath and loo are in the en suite at the back of lodge, with underfloor heating so you can pad across comfortably in the night. You can whip up great meals in the fully-equipped kitchen, then slump on the leather sofa or gather round the farmhouse table to plan the next day’s adventure. Fold the walls back to make the deck part of the lounge and sit out with views of the lake from the wicker chairs, the brilliant oil drum bench or your private hot tub. On the patio below is a bbq and more outside seating, drawing you out into a life more wild.
The lakeside itself a stunning spot, with a huge array of resident wildlife including deer, foxes and an elusive otter who competes with the heron for the fish from the lake. It’s a wonderful place to wander and soak up the peace of the countryside, or go den building in the woods. The Cowshed is one of four lodges on site, with The Fisherman’s Hideaway and The Artists Retreat about 70m away and The Woodsman’s Lodge just up the hill. Your hosts Elisa and Richard, who designed and built the lodges themselves, are a mile away but on hand if you need them. They can give you options for hampers and walkable pubs, or give you tips on their favourite days out, like renting a boat at Flatford and paddling your way up to Dedham. There are masses of riverside and woodland trails to explore, as well the chance to simply sink into the incredible peace of a world so far away from city life.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 10 - 10:30 am
- Please bring wellies, swimwear (for the hot tubs) and walking shoes
- Please be aware that the safari tents surround a beautiful 3 tiered lake. Swimming in this is forbidden and children are the responsibility of their parents or guardians
- Please stick to the footpaths through the land surrounding the site and respect the local farmers and their crops and avoid contact with any farm machinery
- Please be aware that there is an 18 hole Championship Golf Course adjoining the site for guests to book and enjoy. However if you are not playing golf please respect the Golfers code of conduct that is implied on most Golf Courses i.e limit the noise when walking near golfers taking shots and no walking on the fairways, greens or tees
- Owner ask that noise is kept down from 10 pm to respect guests in neighbouring tents. Loud music is not permitted on site
- Great mobile phone signal and 4G
- Complimentary firewood included in your stay. Only firewood provided by the lost garden retreat is to be used
- Sleeping arrangements
- One king-size bed, one bunkroom and one cabin bed
Extra space available
Space for 1 baby no charge. Travel cots, high chairs and fire guards provided on request
Cooking
- Gas hob
- Wood-burner oven
- BBQ
- Firepit
- Fridge/freezer
- Fully equipped kitchen
Washing
- Shower
- Bathtub
- Flushing toilet
- Underfloor heating in bathrooms
Heating, lighting & bedding
- Bed linen and towels provided
- Wood-burner
- Heated towel rail
- Electric lighting
- Plug sockets
Entertainment
- Board games
- Books
Getting there
Hintlesham, Suffolk, IP8 3NS
By car
Please type Hintlesham Hall (IP8 3NS) into your navigation system. If you are coming from the A12/A14 Interchange you will arrive with the Hall gates to your right. Please continue on the road down past this entrance (do not go up it). Head down the hill and around to the right. After approximately 300 yards you will come to The Lost Garden Retreat signed Entrance on your right (if you are arriving from Hadleigh direction this will be off the bend on your left). Please follow the signs from here up the dirt tracks to the site. Please park in your designated car park within the woodland which is assigned to the Safari Tent you have booked. Each parking slot fits 2 vehicles.
By public transport
The nearest train station is in Ipswich 4.7 miles away
The nearest bus stop is in Hintlesham 0.9 miles away and is in walking distance
Food & Drink
At The Lost Garden Retreat
On arrival, there is a small welcome pack with a few nibbles and something to drink. One jar of tea bags are provided on arrival and a complimentary bag of Monmouth Coffee Beans for your stay
There are numerous hampers available that are listed below. Please order in advance of your stay. The owners cannot accept orders less than 1 week prior to your arrival date.
English Breakfast Hamper - small £30 Large £60
Continental Breakfast Hamper - small £20 Large £30
BBQ Hamper - small £40 Large £60
Weekend Hamper - £80
Champagne & Oysters on arrival - £20 per head
There is an honesty shop on site where you can collect extra coffee, charcoal, firewood and kindling and extra freezer space
Local shops
There is a small egg store 2-3 minutes drive away
There is a small store at the lady lane garage in Hadleigh for basics and then Tescos or Morrisons is a 10-minute drive in either direction from the site. Hadleigh is the nearest town 3.4 miles away which has everything you need from co-op to Adnams Shop, boutique clothing and butchers and fish market on Thursdays
The owners will include directions to these in their welcome packs
Pubs & restaurants
Hintlesham Golf Club (0.5 miles) - Wonder up to the clubhouse for dining or bar food. Have a glass of wine sat on the decking overlooking the fairways
Hintlesham Hall (0.5 miles) - Country House Dining, Hintlesham Hall is used as a plush four red star hotel serving award-winning cuisine
The George (1 mile) - Head to the local village pub for a pie and a pint, fab burger and chips on the decking or for the pub quiz on a Thursday! There's a large dining and bar area and outside seating with a children’s play area for a family’s easy dining
The Crown at Stoke by Nayland (11 miles) - Pub food on top of its game. Elisa and Richard's favourite restaurant pub to head to when we want to pop somewhere different
The Marquis of Cornwallis (5.5 miles) - Seasonal British menu inspired by local produce. Beautiful meal in a newly refurbished atmosphere - rustic dining
The Crown at Bildeston (9 miles) - The Bildeston Crown is a 15th century, former coaching inn set in the Suffolk village of Bildeston, one of the historic “wool towns” and just six miles from Lavenham. Quality produce, sourced primarily locally, is used when in season and diners can choose from a range of menus
The Swan Inn (9.7 miles) - A warm welcome, country grill menu and a great choice of local cask ales on the pumps makes The Swan Inn is the perfect destination to relax in the heart of Suffolk. With a philosophy of reducing the chain from Farm to Fork, they source from small and artisan producers to bring the best Suffolk ingredients to the table and bar
The Swan at Lavenham (13.8 miles) - Exquisite British dining set within superb medieval surroundings, culminating in a unique dining experience
The Great House at Lavenham (13.3 miles) - Experience award-winning French cuisine in an English country house at The Great House Restaurant. One of the best restaurants in the East of England, The Great House offers an exquisite dining experience, deep in the atmospheric Suffolk countryside
Activities
At The Lost Garden Retreat
Cycling and walking
18-hole championship golf course & club 10-minute walk away
Den building
Pilates and yoga classes available nearby
Massage treatments or private classes available in the comfort of your own tent - please call Elisa 07947194401 for all enquiries
Places to visit
Hadleigh, Sudbury, Lavenham, Dedham, Flatford Mill, Kersey and Kersey Mill, Bildeston are all nearby chocolate box towns and villages. Further afield towards the coast for Woodbridge, Thorpeness, Aldeburgh and Southwold.
Visit art museum at Dedham.
Drive to the Stoke by Nayland Crown or The Marquis in Layham for pub food at its best!
Empire Cinema Ipswich for reclining seats or The Wolsey or Regent Theatre for live performances.
Kersey Mill for Coffee Shop with amazing tea/coffee and cake! There is also a Gym, Pilates Classes, Physiotherapy, Flower Shop, Arts & Craft, Hair & Beauty & Ladies’ Boutique
Further afield towards the coast for Woodbridge, Thorpeness and Aldeburgh - awesome Fish & Chips people queue a long way for and a Yacht club at Aldeburgh for fabulous sailing trips. not forgetting
Southwold & Walberswick beaches are slightly further - Southwold is home to some of the Owners family and the infamous Adnams brewery.
Outdoor & active
The owners favourite day out would be renting a rowing boat from Flatford and rowing up to Dedham to have a lazy lunch at The Boathouse or The Sun Inn before rowing back with an ice cream. (Dedham & Flatford are home to the famous Constable landscape paintings).
Also, many other locations and attractions include: Fishing lakes at Great Blakenham - Suffolk Water Park (3.9m). Water sports at Alton Water Sports Centre (6.7miles), Deben Water Sports Centre - kayaking and canoeing (12.3m), Suffolk Coast Sailing (12m), Suffolk Ski Centre (4.9m), Jimmy’s Farm (4.6), Curveboard Sports Paddleboarding School (6.6m), Aquapark Suffolk (3.8m), Suffolk Foodhall (5.4m), Hollow Trees Farm Shop and animals to feed (5.4m), Baylham House Rare Breeds Farm (6.2m), many local walks from the site along footpaths and Suffolk cycle Routes marked out.
Meet your hosts
Meet Richard and Elisa
Richard and Elisa were so inspired by the heritage of this woodland that the Lost Garden Retreat almost dreamed itself into existence. As a family, they have always shared a lifelong passion for the quiet calm of nature. They wanted to bring the arboretum a new lease of life. The purpose at the heart of retreat is to create a unique glamping experience for families to reconnect with nature, as well as each other. So now, after years of extensive research, design and build, The Lost Garden Retreat has finally been found. They were personally involved in every inch of its creation, with help from a team of designers, builders, their daughter India and of course Dave the dog.
Wildlife and the environment
Various wildlife to be spotted: Roe and muntjac deer, owls, bats, an array of bird species, ducks, kingfishers, woodpeckers, squirrels, rabbits, foxes, hares, heron, buzzards, fish (what left of them that the heron or otter hasn't eaten, otter (prize if you see him! haha), bright blue & green dragonflies, insect species including butterflies and moths.
Our guests say...
Our stay at The Cowshed was just perfect! Elisa and Rich made us feel very welcome with some welcome treats and we felt relaxed straight away. The interior of the safari tent was so beautifully put together with comfy beds and gorgeous bathroom. We had great fun in the hot tub and the fire pit was a lovely way to chat about our day in the evenings. Thank you !
27/07/2020Amanda
The Cowshed is one of the "tents" within The Lost Garden Retreat and we were mum, dad, baby, grandma and grandpa. We had the most wonderful time. The setting created by Elisa and Charles is beautiful and the tent was fitted out to the very highest standard. In addition, the patio, hot tub, Weber barbecue and Kadai fire bowl were all of the highest quality and used every day. Our 2yr old loved the open spaces, running about barefoot, telling her baby and her blue rabbit about everything visible only to her. The weather helped by being not too hot, so we were all active all day and we all slept like logs in the sumptuously comfortable beds. This was our first experience of glamping and could not have been bettered. We loved the tent, we loved the site, we loved the area (Pin Mill, Alton Water, Felixstowe Ferry were three great visits) and the hosts, Elisa and Charles, could not have been more welcoming, so a massive thank you to them from all of us.
20/07/2020Steve
We loved our stay . Everything about it was perfect . The safari tents are made with such care . The detailed woodwork inside is gorgeous. They are really luxurious. The owners have thought of everything. The bathroom is out of this world . A five star shower experience bettered only by the patio hot tub . Thank you so much
17/07/2020Mairin
We had the most amazing stay at the cowshed. Everything was perfect! The English weather behaved and the setting with beautiful. The hosts did everything they could to make us feel welcome and the attention to detail in the cowshed was incredible. We ate bbq food and chilled out in the hot tube and went for walks in the woods. It was bliss!
19/08/2019Anneka
We absolutely loved every minute! The place oozes the passion and attention to detail that has been put into it. Everything felt like an absolute treat.... the hot tub, the bath, the comfortable bed, the stroll through the woods.
07/08/2019Joanna
Love this place? Tell everyone!
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Our stay at The Cowshed was just perfect! Elisa and Rich made us feel very welcome with some welcome treats and we felt relaxed straight away. The interior of the safari tent was so beautifully put together with comfy beds and gorgeous bathroom. We had great fun in the hot tub and the fire pit was a lovely way to chat about our day in the evenings. Thank you !
27/07/2020