Burning Heart River Camp - Groups
Sussex, United Kingdom
Burning Heart River Camp
- Our low price promise from £1875 p/n
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Camp
Sleeps 30
Overview
Burning Heart River Camp is a magical collection of spaces in your own private 4 acre meadow, that combine into the best outdoors gathering you’ve ever had! Owners Pete and Claire can provide everything you need and a couple of fairly special extras. As well as functional things like a sound system and refrigeration, they’ll also give you the run of the barn bar and the custom-made disco caravan with silent disco kit. There’s a fire pit to gather round, strings of lights leading you between the spaces and, of course, the river, where you can dive in off the large jetty to ease sore heads or splash around at night.
Eventually, you’re all going to need somewhere to sleep. There are beds for 30 people, split between the riverside yurt, a Cameo Caravan, Mel's Caravan, a camper van, a trailer tent and three bell tents. There will be compost loos for the whole site and space to cook if you’re well organised. If you fancy adding a little outing after the event, then there’s a pub that's a half an hour walk down the road and all the outdoor adventure of the South Downs National Park right on your doorstep. You could take everyone down to the beach at Camber Sands or into the historic and beautiful towns of Hastings or Rye. Most likely though, you’ll all just chill in the meadow, enjoying your private piece of countryside, wild swimming, watching the kingfishers hunt over the water and gearing up for another night of caravan disco.
Please note Burning Heart River Camp is not suitable for wedding bookings.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 11 am
- There is a £500 refundable damage deposit to be paid directly to the Owners via bank transfer (not Canopy & Stars) before arrival. The owners will contact you directly to arrange with their T&C's. The owners kindly ask that you do not bring your own sound-system as the equipment they provide is enough and they have to be respectful of their neighbours in the village - if you do you will lose your £500 deposit.
- Please note this is a working farm. The first gate to the camp must be kept shut and padlocked at all times, and the second gate closed at all times. You may walk along the the bank of the river to the road too but please don’t walk anywhere else. There is a bull and livestock in the neighbouring fields
- Access to the camp is via a manmade track that runs alongside the river. If it has been wet recently, the track to the camp may be muddy/slippery. The owners also advise to arrive before it gets dark. Please do not stray from the track as you may get stuck in the marsh
- Swimming in the river is at your own risk. There is a jetty with a ladder to climb out of the river, not good for little ones.
- Tap with drinking water at the entrance of the field where the yurt is. Bring your own drinking water too
- Please note that functional things like a sound-system, refrigeration and rubbish removal are included - please see entertainment section for more info on sound system
- Bring wellies, torches, drinking water, food & drink, charcoal for the bbq & warm clothes/extra blankets if it's been chilly or raining.
- Mobile phone signal - the suitcase generator can charge phones, laptops etc.
- Loud music must be kept to a minimum from 11pm - the owners have provided a silent disco kit for the camp so you can still dance the night away
- Music is allowed but no drums and only during the day/until 11pm - acoustic, electric guitar/bass and percussion is fine and guests can plug into the mackie speakers. The mackie speakers in the barn are connected to speakers across the camp/by the jetty so sound can be managed across the camp. This will then revert to small speakers at 11pm to keep neighbours happy.
Groups
- There is space for up to a total of 30 guests for a gathering with friends or family
- Sleeps 4 in the yurt - 1 king-size bed and 1 double sofa bed, with cassette loo and wood-burner
- Sleeps 6 in the Emperor green bell tent (6 singles)
- Sleeps 4 (8 in total) in two green 5m bell tents (1 double & 2 singles in each)
- Sleeps 4 in trailer tent (2 king size doubles off the floor)
- Sleeps 2 in Mel's Caravan (1 double, loo, dressing up room, sink and running water) - beautifully handcrafted by Melanie Probert, lingerie designer and Strumpet or Strumpet & Pink fame.
- Sleeps 2 in Silver Machine Campervan (1 king size bed, loo & washing up sink)
- Sleeps 2-4 in Cameo Caravan (1 king size and 1 small double, loo, cold running water and washing up sink) - 80s designed interior
- Additional facilities includes the easy to use suitcase generator and fuel which runs everything in the barn. Silent disco equipment and Bluetooth speakers provided.
Sleeping arrangements
Extra space available
Space for 1 baby no charge. At parent's own risk due to unfenced river. Cot or equipment is not provided
Kids & Pets
Children welcome but at parents' own risk as the camp is by a deep unfenced river. Guests will be asked to sign a waiver upon arrival. Dogs cannot be accommodated.
Cooking
- Wriggly tin shack, covered outside kitchen 5 metres from the yurt
- Cast iron gas hob
- Six burner LPG catering oven
- Sink with hot and cold running water filtered and pumped up from river
- Cooking utensils, saucepans, frying pan, kettle, knives, glasses, crockery and cutlery provided - enough for 30 people
- Ecover washing up liquid is supplied
- Upright gas fridge with lift up top and extra 240v fridge and chest fridge in the barn
- Barbecue and fire pit - fire lighters and matches provided. Please bring your own charcoal for the BBQ
- Chairs for 30 people and four heavy duty trestle tables. Bring your own table cloths
- Drinking water is supplied in two large jerry cans with taps and there is a drinking water tap at the end of the field for top ups if needed
Washing
- Outside shower next to kitchen with instant hot water
- Small cassette loo inside the yurt, in the caravans and campervan
- Four long drop toilets very near to camp
- See 'groups' section for facilities in each individual space
Heating, lighting & bedding
- Bed linen provided - please bring your own towels and extra towels for swimming in the river
- Wood-burner in the yurt - if staying in October please make sure you keep the wood-burner going as it can be chilly at night time.
- Solar-powered lighting inside the yurt and outside the camp, including jetty. Much of it comes on at dusk and goes off at dawn
- 240v lights for the barn and disco lights for barn and disco caravan
- Large wood-burner in the barn
- Initial large basket of wood (one bag), kindling, firelights, matches and coal supplied for wood-burner in the yurt and barn. If more needed, please ask the owners for a cost of £10 per bag.
- Firepit wood is free (be careful of nails etc.) - there is a big pile in the corner of the field.
Entertainment
- Monopoly, Cluedo, cards and books provided in the yurt
- Two ukuleles
- Barn with sofas, chairs, 3 long tables and chairs, wood burner, stage and a disco caravan - silent disco equipment
- The sound system in the barn is 2 Mackie thumps in the barn plus speakers around the camp with their own volumes. This is set to a limiter. If you want it louder use the silent disco.
- If you want to bring your own mixer you can plug that into our mixer which is a Behringer XENYX 1202FX mixer in the disco caravan. We have 2 phono to jack to jack adapters into 2 jack inputs, a small blue tooth device for phones and the silent disco and one iphone adaptor.
- The table in the caravan can take vinyl decks as the legs to the table go all the way down to the floor and there is enough space for decks and your own mixer if needed.
Getting there
By car
Full access instructions, directions and a Google Maps link will be provided by the owner after booking
There is a long man made track on a high bank that runs alongside the river. Arrive before it gets dark and bring a torch. If it has been wet recently, the track to the camp may be muddy/slippery.
Please have your wellies to hand as you will need to open 2 gates to access the track from a single track road called the Horsewalk.
By car
FROM LONDON VIA M23
Take the A27 East towards Eastbourne/Bexhill/Hastings.
Go past Eastbourne on A27 until you get to a roundabout with a BP garage, Marks & Spencers and Starbucks. (There is only one garage with a Marks and Spencers locally)
Turn left towards Wartling on Wartling Road and drive for approximately 2 miles until you go up a hill and the Lamb Inn pub is on your right, in Wartling.
Turn right directly by The Lamb Inn. There is another turning more like a fork right further on with a red phone box. It’s not that one it’s right next to the pub.
Turn left after the carpark to the pub and down the Horsewalk single track road.
This road winds it’s way down a hill and bends sharply to the right then left.
Go over the bridge crossing the river, Wallers Haven, and you will see a pump house station and a big metal gate on the right after the bridge.
FROM LONDON VIA A21
Get to Royal Tonbridge Wells then head towards Hastings/Battle on A21. After Robertsbridge turn off A21 onto the A2100 towards Battle. Turn Left at Battle and drive through Battle town passed Battle Abbey on your right, still on the A2100, until you get to a mini round-a-bout. Turn right onto Powder Mill Lane B2204 towards Catsfield/Ninfield. Through Catsfield to Ninfield. Turn left at round-a-bout, Kings Arms in front of you, garage on left. Then turn right towards Hooe on B2095. Drive through Hooe village for about 3 miles then you will see a small single track road on the right called The Horsewalk. Turn right. Follow the lane down the hill, over a tiny bridge then along the marsh until you see a pump house on the left. The gate is there on the left before the bridge over the Wallers Haven Bridge.
By train
The nearest train stations are Bexhill and Collington, about a 10 minute drive away. Polegate and Battle are about a 20-minute drive away. You will need to order a taxi before you arrive.
Taxis:
Cooden
Mike Moon – Cooden Taxis 01424 846464
Battle
Abbey Taxis 01424 777776
Parking
If the weather is ok then guests can park right by the camp on the bank. If the weather isn't so great, then parking isn't too far away.
Food & Drink
At Burning Heart River Camp
Tea, coffee, sauces, salt and pepper provided.
There is a tap with drinking water at the entrance of the field where the yurt is. Bring your own drinking water too.
The owners also sell their own lamb at £65 per half a lamb and sheepskins for £60 each.
Local shops
There is a local Post Office and small shop in Ninfield or Marks & Spencer's at the petrol station in Pevensey. There is also a big Asda on the way to Eastbourne along the coast road, about a 20 minute drive.
Places to eat
The Lamb at Wartling - this award winning pub is a short'ish walk (approx. 30 mins) up a beautiful single track road called the Horse Walk. They serve delicious food and beverages.
The Red Lion - Cosy in the winter, bright and breezy in the summer, no wonder this has been a pub for over 500 years! Hooe Village is a short drive away. All the history and places of interest of this 1066 county is on your door step
The Fishermans - The owner's favourite chippy in Little Common!
Activities
At Burning Heart River Camp
Swimming in the river permitted but at your own risk. Please note, to get out of the river there is a ladder up the jetty (not suitable for little ones). Guests can also kayak on the river.
Fishing is allowed in the meadow. There is an abundance of fish in the river. You will need to bring your own equipment.
Places to visit
Herstmonceux Castle - 300 acre estate including woodland, formal themed gardens and 15th century moated castle
Battle Abbey - visit the site of the 1066 Battle of Hastings
Pevensey Castle - a great family day out in East Sussex, encompassing rich history and fun things to do and see for adults and children
Bodiam Castle - a 14th-century moated castle near Robertsbridge
The Observatory Science Centre
Eastbourne Miniature Steam Railway
Hastings - fantastic back street shops, music and arts in the Old Town and fresh fish a plenty from the local fishermen
Brighton with its Victorian pier, quirky shops and infamous pebble beach is an hours drive away as well as Brighton Sea Life Centre
Great Park Farm Shop and Nursery
Chilli Farm Shop
Outdoor & Active
The Sussex coastline is just a short distance away, with Normans Bay the closest beach just 10 minutes by car
South Downs National Park - rolling hills, bustling market towns, breathtaking views and hidden gems
Action Watersports - a family run, fully established watersports centre based on a private 22 acre, purpose built lake, complete with water ski slalom course and barefoot water ski ramp
Rye Watersports - teaching centre by Camber Sands in East Sussex giving lessons in Kitesurfing, Windsurfing, Dinghy Sailing and Stand Up Paddleboarding
Meet your hosts
Meet Peter and Claire
The Bourner family have been farming Hooe level since 1979 and before that were dairy farmers in Heathfield. With over 60 years experience of farming it’s no wonder they are very proud to sell their delicious lamb to guests. They also sell sheepskins and Ma Bourner (in her 80s!) still works on the farm and does the lookering (checking the animals) every day!
Wildlife & Environment
The whole of Hooe Level is under Site of Special Scientific Interest Countryside Stewardship conservation which makes the area's wildlife, flora and fauna abundant. Expect to see a glimpse of barn owls, kingfishers, dragon flies, marsh harriers, red buzzards, montague harrier, oyster catchers and many more… and the river is stacked full of fish!
Reviews
It was perfect. Such a magical weekend, everyone wants to go back! Every little eventuality had been considered, and there was such beautiful attention to detail.
04/08/2023Stephanie
Claire was an amazing host - she gave us a detailed tour of the beautiful glampsite that herself and her husband had created. The river was great fun and we had plenty of fun swimming. The disco barn was equally as fabulous and we were able to boogie the night away. We really felt that we at our own private festival! The accommodation as super comfortable & it was a bonus having all the added extras like an oven, bbq and shower! An amazing stay all round. We will be back for sure!
19/09/2021Mary
It was wonderful and just what we needed after the last year and a half. There were plenty of beds to accommodate everyone, a well-equipped kitchen, the jetty and the river were amazing and the party barn with disco caravan was awesome.
18/06/2021Sarah
We're super excited to be adding Peter and Claire's latest space. A wonderful addition to the collection. The feedback for The Yurt at Burning Heart River Camp should give you a good feel for what it will be like. Book a stay and be the first to write a review!
10/09/2019The Canopy & Stars Team
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
It was perfect. Such a magical weekend, everyone wants to go back! Every little eventuality had been considered, and there was such beautiful attention to detail.
04/08/2023