It looks like you're using an old web browser that we no longer support, so some parts of the site may not work as well as they should and you won't be able to make a booking. Please update your browser (view more details) to make sure you get the best experience.

We're sorry, earlier versions of Internet Explorer have become too unsafe to use, and we can not allow them access to the secure part of our website. We highly recommend switching to a much more secure & modern browser such as the latest versions of any of the following, Opera, Safari (Apple users),  FirefoxChrome, Internet Explorer (11 or above).

Menu
Withyfield Cottage, Sussex
From the rafters, Withyfield Cottage, Sussex
Kitchen in Withyfield Cottage, Sussex
Withyfield Cottage, Merrion Farm, Sussex
Bedroom in Withyfield Cottage, Sussex
The lounge in Withyfield Cottage, Sussex
The rear decking area, Withyfield Cottage, Sussex
bathroom in Withyfield Cottage, Sussex
Main bedroom in Withyfield Cottage, Sussex
Mezzanine bedroom Withyfield Cottage, Sussex
The veranda at Withyfield Cottage, Sussex
Looking across the fields, Withyfield Cottage, Sussex
Withyfield Cottage, Merrion Farm, Sussex
Withyfield Cottage, Merrion Farm, Sussex

Withyfield cottage - Cottage in Sussex, United Kingdom

Last cache: 12:30:08, Thursday 18 January 2018

Merrion Farm

Suitable for children of all ages

Pets welcome

Children are welcome. Two dogs can be accommodated, more than two by arrangement.

A strawbale cottage with an open plan lounge and kitchen framed by beams that reach up from the floor to the arched ceiling...

This incredible structure was designed and built by Ben Law, a permaculture expert and wood builder whose project was voted the most popular ever to feature on Channel 4’s Grand Designs. It’s a graceful work of exposed timber beams that sweep down from the high arched ceiling and sink into the worktops and the floor, framing the open plan kitchen and living room.
There are two bedrooms on the ground floor, one en suite double or twin and one double at the other end of the cottage next to the family bathroom. The gallery bedroom on the second floor is another double or twin and shares the family bathroom with the bedroom below. All are simply decorated, leaving the breathtaking quality of the workmanship to shine through. Upstairs and down, there is a sense of modern comfort blending seamlessly with the rustic design of the structure itself.
Local and sustainable are the two principles at the heart of Withyfield. From the veranda you can see the woodlands where the trees that clad the outside of the house were cut and then replaced. Take a step or two off the decking and you’ll find yourself in a wonderful pastoral paradise, criss-crossed by walking trails and studded with places of beauty, history and culture.

Our guests say...

We were a group of ladies celebrating two big birthdays, we stayed for two nights. We loved the cottage and all of its facilities.There is plenty of room and the wood burner made it cosy and warm even in November. It was easy to cater for our meals as there was so much equipment and two fridges which was perfect, one for food and one for the prosecco! The beds were very comfy and good quality bedding and pillows. The bathrooms were modern and spacious. The character of the property is quite overwhelming, entirely built of wood it really is beautiful. Our host was very welcoming and even put up some pretty bunting and left delicious cakes, plenty of instructions so it was easy to run the cottage.

24/11/2017

Karen

Really beautiful place. Makes you want to build your own straw bale house!

30/10/2017

Chris

What a lovely place too stay, wonderful and charming building, good facilities and very comfortable. The owner, Janice, popped in to check we were ok, when we arrived there were chocolate brownies ready and waiting for us to enjoy with a cuppa. On departure she also presented us with fresh laid eggs. Will definitely return

01/09/2017

Tim

The stay at Withyfield Cottage was really good. The cottage was finished to a very high standard, and appliance were as good have at home. The hospitality of the owner was outstanding.

24/07/2017

Derek

We had a wonderful time at Withyfield Cottage, the cottage is beautiful and Janice and Alan made us feel so welcome. From the brownies on arrival, to the tour of the farm and milking shed, we cannot recommend Withyfield enough and cannot wait to go back.

26/06/2017

Victoria

The building is everything you would expect from a straw bale build as designed by Ben Laws - a fantastically modern feel, beautifully finished and no expense spared on all the house fittings from beds, kitchens to doors. Located close to the South Downs for walks and the historic and beautiful countryside of Surrey. Having our dog welcome too was so homely and the fresh eggs and chocolate brownies on arrival were great! A Wonderful week for all the family - thank you!

05/06/2017

Claire

Withyfield cottage is truly wonderful. The location is ideal, although you feel miles from anywhere you are close to many different activities, from beach walking to National Trust properties. The cottage itself is very well appointed and Janice is lovely. The garden is secure and ideal for children with things to play on and explore. Janice had left us dog towels and dog treats as well as delicious brownies when we arrived. We had a wonderful week and hopefully will return.

31/03/2017

Rosamund

This was our third trip to Withyfield Cottage and we received the usual warm welcome of homemade brownies and eggs on arrival which was really nice. Dog biscuits too! We were so pleased to be able to use the cot which Janice and Alan provided (not just a travel cot but a proper cot) and a high chair which made our lives so much easier. The beds are still just as comfy and the towels are just as fluffy but obviously the cottage (and particularly outdoor furniture) is a lot more worn since the last two times we were here back in 2014. We enjoyed watching the barn owl from the upstairs Windows and the woodpecker too with some sunny walks on the farm. The wood burner was great and very good to have logs included and ready to use.

24/03/2017

Sophie

A wonderful stay at a beautiful cottage. We were greeted by the lovely Janice who was only too happy to help with any additional requests. The cottage was very clean, well equipped , with lovely colour schemes throughout. The wood burner was a lovely addition to the lounge area and great to come back to after our chilly walks. We would highly recommend and hope to return some time in the future. Thank you again. xx

10/02/2017

Heidi

We had a lovely weekend in Withyfield Cottage, the cottage was very cosy and comfortable inside, our grandchildren loved it and want to make a return visit

25/11/2016

penny

It was really lovely. From the moment we arrived to be greeted with tea and home made brownies, the comfiest of beds I have ever stayed on, the wood burner with endless firewood available through to the very accommodating host who made our stay the best it could be . It was great.

18/11/2016

sophie

Wonderful first impression of immaculate and lovely rustic cottage. Every amenity seemed to be provided for and all made so comfortable. Soft downy pillows and duvets, good quality crocks and tableware. Superstrong showers and plenty of hot water.....the weather was glorious and we could walk to the lovely old pub. We had a dog and a baby and all were made welcome. So much room for all 7 of us too....it was a total pleasure and I told Janice so. We were very grateful.

19/09/2016

Dr AL

A truly fantastic bolt hole away from the hustle and bustle. Perfectly set up to accommodate a family with young children and a large dog; from the dog towels to the proper cot and good highchair. Lots of lovely touches that didn't go unnoticed and the standard of finish of the cottage is fantastic! Janice and Alan made us feel truly welcome and the full access to the whole farm went down a treat with our 2 year old! We will be returning!

07/03/2016

Nicola

The cottage was beautiful and the craftsmanship outstanding. Everything was very comfortable and the cottage was very well equipped. Gorgeous brownies awaited us on arrival. Couldn't have asked for more...and it was dog friendly! It's located close to some really great pubs and the Dark Star brewing company which is definitely worth a visit. Also very close to Brighton and several beaches. We're planning to return to Withyfield in the Summer.

22/01/2016

D

I surprised my boyfriend with a weekend stay here with our two friends. The owners were great. We made a lovely campfire with toasted marshmallows and had a great time walking to the local village and having lunch at the pub. There's a great log burner which heated the place up nicely. The house itself is finished beautifully- i particularly liked the bath! We also got a food delivery so we didn't have to bring out stuff to the cottage.

04/12/2015

Kate

We had a wonderful stay at Withyfield, Janice & Alan were extremely helpful and friendly. The cottage had everything we needed with milk, tea & eggs amongst other things provided. The beds were very comfy and all rooms spacious, the log burner provided a wonderful cosy feel on a winters evening. The decor and furnishings were beautiful and a quality finish. Walks nearby were great for our dogs and easily accessible. A few small shops nearby for essentials but an asda superstore approx 20 mins away in Brighton.

13/11/2015

Kealy

It was wonderful. The cottage was beautiful and the owners were really friendly and hospitable. We were given homemade chocolate brownies,fresh eggs and milk when we arrived. The cottage was tastefully decorated and exceptionally clean and tidy. It was so homely that we felt no need to rush out each morning and we ate at the cottage every evening because we wanted to make the most of staying in this wonderful place. The owners also had 2 sets of bird feeders (positioned directly outside each set of french doors) which were filled with food before our arrival. Therefore, we saw many birds feeding throughout the week (mainly finches and blue tits) which was delightful. The owners also gave us some more chocolate brownies and eggs as we prepared for our departure which was a kind and thoughtful gesture.

07/09/2015

Dawn

Very impressed with the cottage which lives up to its photos. Beautiful hand crafted interior, very comfortable beds, wonderful power shower, lovely welcome from hosts - highly recommended.

21/08/2015

Jacki

Our stay at Withyfield was fabulous, gorgeous cake on arrival and very hospitable owners.

14/08/2015

Madeleine

Wonderful stay! Peaceful and relaxing. Would def visit again.

13/02/2015

Sarah

"Warm welcome, beautiful cottage, beautiful surroundings, peace and quiet, really clean, comfortable, beautifully decorated , everything you need is supplied, owners welcoming and friendly, there was home baked cakes waiting for us!"

14/11/2014

Tracey

"Absolutely loved it. Unfortunately we could only stay for 2 nights due to school and work commitments but we will definitely return for a whole week sometime.  The owners were lovely and very attentive, the house itself is out of this world, completely eco-friendly and also really luxurious, the most comfortable beds we have ever slept in.  the farm was lovely and peaceful and the surrounding countryside was great as well.  I could go on and on..."

06/06/2014

Diana

"We loved our stay at Withyfield Cottage. The hosts were very thoughtful and welcomed our family with brownies and a well stocked wood pile for the stove. It was very relaxing and a perfect location to get to the places we wanted to see. A home from home really."

06/12/2013

Elliot

"We had a lovely welcome with cake, ale, eggs and tea; a beautiful house in which to stay and a lovely farewell. What more could you ask for?

15/03/2013

Sophie

"100% amazing. The place was great. The owners were lovely & very, very helpful."

25/02/2013

Nikola

"Absolutely amazing.....top quality house, relaxed, comfortable, cosy....great location with easy access for sightseeing villages and beach.  Farm is a working dairy farm and fab to walk around.  Owners very welcoming and left cake drinks tea coffee etc...Beds super comfortable...would definitely go back and recommend to friends and family. Loved all of it!!!"

01/02/2013

Carla

"Absolutely faultless. Owners were exceptional and very family friendly. Cottage was stylish and well presented. Best was the comfort and just like being at home. Nothing was a bad experience so nothing to report for worst. Have recommended to so many people."

12/11/2012

Hannah

"It was a lovely break, beautiful property, great hosts and lovely spot."

26/10/2012

Ann

"The building was a delight, extremely snug and comfortable, and the building itself was exciting. The hosts were solicitous and generous, without being in the least intrusive. It is one of the best lets that I have ever experienced - and we have done a lot!"

22/10/2012

Sue

"It was amazing - fantastic! We loved every second of our time in the cottage. This was our honeymoon and the owners filled the cottage with fresh flowers, champagne and cake. The bed was like a giant marshmallow and like sleeping in a hug. The cottage was cosy and warm and well equipped making it possible to cook yummy dinners and even a loaf of bread! There were maps, information folders and pub guides which was exactly what we wanted. There were even towels to dry our dogs. Perfect in every way."

17/09/2012

Kathryn

"It was fabulous, the cottage was spotless and everything was catered for. The grounds were brilliant for our children and watching the cows being milked was great. Little touches like the wellies were very much appreciated"

06/07/2012

David

"The property was spotless and Alan and Janice make a real effort to think of everything from a cake on arrival to everyday supplies for washing, cleaning and tea and coffee, dog towels and welly boots. i felt that nothing would be too much trouble for them! it was very peaceful and i enjoyed time relaxing. "

04/06/2012

Joanne

"Withyfield was perfect in every way. The cottage is gorgeous and the attention to detail amazing - loved the little finishing touches on home made brownies on arrival, wellies for all to use outside, even towels for any pet dogs. The kids loved every minute from feeding the chicks, milking the cows or helping to feed the new born calf. Lovely people who made the short stay very welcoming - thoroughly relaxing even with 3 small boys in tow!"

01/06/2012

Fiona

"We had a great three night break at this wonderful wooden house on a working farm. The owners were so friendly and our two year old grand-daughter was in heaven with all the cows. We even saw them being milked. We were celebrating a 60th birthday and had a very happy time together as a family for a few days. We can not think of anything to suggest how to improve this lovely place."

18/11/2011

Linda

"We had a truly wonderful time. Withyfield Cottage is a little gem of a place. The cottage is beautifully crafted and is warm, cosy and has everything you could possibly want. The surrounding coutryside is beautiful and you are perfectly placed for walking, exploring and relaxing."

23/09/2011

Katie

"We had a wonderful time. On first impressions it took my breath away. The attention to detail is fantastic. The wooden skeleton of the cottage on display pays tribute to the old wooden cottage designs of the past, but you have all of the mod-cons of today. It was truly luxury. The shower was amazing also, like standing under a waterfall. And the log burner warms the cottage nicely through-out. I really haven't got a bad word to say about Wthyfield cottage. Two thumbs up!"

18/07/2011

Russ

Not what you're looking for? Search...


Want to know a bit more about glamping? Read about...



Book this place

Step 1: Select check-in date

Bookings begin on a Monday or a Friday

Key:

x Check-in

x Unavailable

Step 2: Select length of stay

You're booking…

  • Cottage for 6

Step 3: Who's coming?

Any age

No charge Cots, high chair and fireguard available on request at no charge.

per pet per stay . More than 2 dogs by arrangement only, please call to discuss


Booking summary

Check-in:
No dates selected
Check-out:
No dates selected
Price:
Select your dates first!

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

Special Offer: FEBRUARY SPECIAL OFFER!! - 10% off remaining stays in February!

Valid from 05/01/2018 till 26/02/2018

Offer applies to new bookings only. Price discounts have been automatically applied unless otherwise stated.

Follow #CSOffers on Twitter or join us on Facebook to hear about new offers

Love this place? Tell everyone!

Essentials

The important stuff

  • Check in time is from 4pm
  • Check out time is 10am
  • If you’d like to bring more than two pets, please give us a ring to make sure its ok
  • Sleeping arrangements
  • 1 double, en suite and 2 doubles/twins with zip-link beds

Extra space available

Space for 2 pets from £20 per pet per stay . More than 2 dogs by arrangement only, please call to discuss

Space for 1 baby no charge. Cots, high chair and fireguard available on request at no charge.

Kids & Pets

Children are welcome. Two dogs can be accommodated, more than two by arrangement.

Cooking

  • Electric cooker
  • Fridge/freezer
  • Dishwasher
  • Microwave
  • BBQ
  • Enclosed private meadow with woodland campfire area

Washing

  • Two bathrooms - one family bathroom with bath and shower, one en-suite bathroom.
  • Washing machine

Heating, lighting & bedding

  • Wood-burner in the living room
  • All linen is provided

Entertainment

  • Wifi and mobile reception
  • DVDs
  • Books, cards, board games, some toys (lego and train track)

Activities

There are many lovely pastoral spots to explore around Withyfield. Here's a small sample:

Steyning - Historic market town at the foot of the downs, quaint High Street with tearooms etc

Arundel - With a cathedral, castle, antique shops and wildlife reserve

Shoreham - the nearest beach with historic airport

Lewes - County town of East Sussex , has a Castle and lots of history

Local produce

One of the things the area does really well is produce. Just about everything you could need is grown or reared nearby. All this good stuff is brought together for you to feast on at a series of farmer's markets in the area. There's so many that some kind of gruelling market crawl might be in order...

Arundel Farmers Market
 3rd Saturday of each month from 9am to 1pm
 Where: The Square, Arundel, West Sussex 

Chichester Farmers Market
 1st and 3rd Friday of each month from 9am to 2p
Where: East Street and North Street, Chichester, West Sussex 

Henfield Farmers Market
 3rd Friday of each month from 9am to 1pm
 Where: Village Hall, High Street, Henfield, West Sussex 

Horsham Farmers Market
 Every Saturday from 9am to 4pm
 Where: Carfax, Horsham, West Sussex 

Shoreham-by-Sea Farmers Market
 2nd Saturday of each month from 9am to 1pm
 Where: East Street, Shoreham, West Sussex 

Slindon Farmers Market
 4th Thursday of each month from 9am to 1pm
 Where: Coronation Hall, Reynolds Lane, Slindon, West Sussex 

Steyning Farmers Market
 1st Saturday of each month from 9am to 1pm
 Where: High Street Car Park, Steyning, West Sussex 

West Chiltington Farmers Market
 2nd Saturday of each month from 9am to 12noon
 Where: Village Hall, Mill Road, West Chiltington, West Sussex 

Lewes Farmers Market
 1st Saturday of each month from 9am to 1pm.
 Where: Cliffe Pedestrian Precinct, Lewes, East Sussex 

Food & Drink

A selection of pubs & restaurants near Withyfield

The Fountain Ashurst – specialising in local beer and food

The Bull, Shermanbury (good for dogs and children)

The Green Man – Partridge Green

The Chequers , Steyning

The Black Horse Nuthurst

The Orchard (a traditional family restaurant on the edge of the Downs Link) (lovely breakfasts before 12)

Meet your hosts

Meet Janice & Alan Griffiths:

The Griffiths have been on the land at Merrion Farm since the 1920s, it's even named after Alan's grandfather's family farm over in Pembrokeshire. The traditional dairy farm of around 100 cows supplies milk to local shops on a daily basis and the cows are even involved in the community in another way, disposing of the grains from the brewery after they've finished making Dark Star, a local ale.

Wildlife and the environment

As you'd expect from eco-builds, the list of environmentally friendly features is pretty long for the build of Withyfield Cottage. So, please bear with us...The shower is solar powered, the insulation is sheep's wool, the shingles are cedar, the plaster is lime, the frame and cladding are all local and the plaster render that seals the gaps on the outside is made of Weald clay taken from the foundations.

In all aspects the Griffiths have tried to make Withyfield Cottage as sustainable as possible. They love the fact that you can sit on the deck and see the wood where the trees that clad the outside were felled and then replaced. They have aimed to use local materials and craftsmen as far as possible. The kitchen was made in nearby Partridge Green and the bedroom's chests of drawers are either recycled or made by a local charity.

Getting there

Merrion Farm, Horsham, West Sussex, RH13 8EH

By public transport

Horsham or Shoreham are the nearest train stations and Horsham also has the nearest bus stop, both are 10 miles away. Janice, the owner, is happy to pick you up from nearby Partridge Green and can advise on buses from the station.

By car - satnav will bring you straight to the end of the farm drive, using the postcode

From the M25 - leave at Junction 7, then keep left and join the M23, sign posted Brighton and Gatwick Airport. The M23 turns into the A23 after about 15 miles. Leave the A23 after another 6.5 miles to join the A272. At the roundabout take the 4th exit onto the A272, signposted London, Petersfield. At the next roundabout, (approx 4 miles), take the 1st exit onto the A281 (Henfield). After 2.5 miles turn right onto Partridge Green Road B2116, continue along here for another .75 miles. At mini-roundabout continue forward onto High Street - B2116. At the end of the High Street, turn left onto the B2135 (Steyning). After 1.5 miles you will go over the river, take the drive which is the 2nd on the left after the bridge, just after the post box on the right. There is a sign with a cow and Merrion Farm on it. (If you go past the Fountain Inn you have gone too far.)

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.