Oakdown Treehouse
Wiltshire, United Kingdom
- Treehouse for 2 from £185 per night (read our low price promise)
- 1 kingsize bed
Not suitable for children
Not suitable for pets
Overview
Oakdown Treehouse is a very popular space, if you can't find the dates you're looking for check out our August and September availability collections.
Down a pretty willow walkway through Kate and Peter’s cottage garden, the treehouse sits on the edge of a working farm so you'll be living in leafy luxury amid real countryside life with the occasional passing farmyard animals and the gentle murmur of tractors starting work for the day. Rural bliss.
Everything inside was made for comfort – from the Egyptian cotton-clad king size bed to the leather armchairs nestled in front of the log burner. The luxury wet room has underfloor heating with a huge skylight above making you feel as if you’re showering in the trees - without the cold draft! The tea making area is a miniature marvel in itself, built into a curious vintage wardrobe complete with frothy coffee and a fridge for the wine. Everything outside is green as far as the eye can see. Sit on the balcony and have breakfast with a backdrop of rolling hills or relax in the covered hot tub with a glass of prosecco or two.
Peter is a farmer and Kate loves to cook, so naturally it's home-reared meat and homegrown vegetables on the menu, if you order in advance. They even keep croissants warm in their Aga for your breakfast basket - best eaten on the private deck overlooking the Wiltshire countryside. Use the customised OS map to pick one of the many woodland walks (or the 25 minute walk to the pub!), or jump in a taxi to the honey-hued city of Bath for a dip in the rooftop pool.
Essentials
The important stuff
- Check in: 3 pm
- Check out: 11 am
- Please bring wellies/boots
- Please be aware that this is a working farm and there will be tractors and cows around! Shoots may also be taking place on a Tuesday October - January
- The hot tub is electric and included in the price of your stay - no need to heat up, it will be ready for when you arrive!
- Sleeping arrangements
- 1 kingsize bed
Cooking
In the treehouse:
- Electric kettle
- Coffee machine
- Fridge
Outdoor bbq kitchen:
- Covered area with gas BBQ and single gas hob
- Fridge
- Sink with running hot and cold water
- Basic bbq equipment plus pan and frying pan
Washing
- Walk-in rain shower
- Flushing loo
Heating, lighting & bedding
- Towels and bedding provided - also extra slippers and outdoor towels for the hot tub
- Electric lighting
- Wood burner
- Central heating
- Plug sockets available
- Mobile signal and WiFi available
Entertainment
TV with DVD player and a selection of DVDs, a Bluetooth speaker, books, Scrabble, playing cards, OS map
Getting there
Oakdown, Rode Hill, Colerne, Wiltshire, SN14 8AR
**Below are the standard check in arrangements. However in 2020 following the Coronavirus pandemic, before your arrival please check the email you will have received directly from the owner on self check in, directions etc. as this will differ from the below**
By train
The nearest train stations are Chippenham or Bath - both 6 miles away
By bus
There is a bus stop 1/4 of a mile away
*The Owners are happy to pick up guests from Chippenham train station if they are available. Alternatively the Owners can organise for a local taxi to do pick up. Both must be arranged with the Owners in advance.*
By car
Oakdown is 6 miles from Bath, situated between the villages of Batheaston and Colerne (15 mins from the M4, junction 17 or 18). Main roads that approach this area are the A4 or A420, depending on direction you are coming from.
Sat Nav postcode of SN14 8AR should bring you right to the gate, however, the postcode is shared with 4 other houses, so it may be helpful to know what you are looking for...
Oakdown is part of Oaks Farm, so you may go past other barns and buildings nearby which say Oaks Farm. The Sat Nav will turn you off the B road down a tarmac single track, dead-end lane - there are 3 houses down this lane and Oakdown is the SECOND. Carry on past the first house 'The Oaks' and if you get to 'Westwood House' at the end of the lane you've gone too far. There is a sign saying 'Oakdown' on the stone gateposts and a gravel driveway. When you enter the driveway, there is a little wooden gate in the top right corner, with an 'Oakdown Treehouse' sign on it. Please park by your gate and knock at the main house door and Kate will show you along the pathway, into the treehouse. If there is no answer please make your way through the gate and along the bark chip pathway into the wood, the key will be in the Treehouse door.
Food & Drink
At Oakdown
A breakfast basket will be delivered to your deck at a time to suit you; a selection including cereals, warmed croissants, homemade jam, seasonal fruit (homegrown where possible), yogurt and maybe a home produced boiled egg or two if extra sustenance is required! Tea, coffee and milk supplied.
The owners can supply their own meat for the BBQ as they run a Meat Box delivery scheme at the farm. Their full range can be seen on the Farm facebook page @oaksfarmcolerne. You can order ahead to be sure of availability, or order on arrival.
With a bit of notice you can request a home cooked evening meal to share between two that will be delivered to the treehouse. Kate and Peter use home-reared meat and homegrown vegetables where possible and they can rustle up a cake for a special occasion!
£15 per person for supper
£7 for homemade cakes (carrot cake is Kate's speciality!)
Please contact Kate after booking to request these delicious extras!
Local shops
There is a shop 2 miles away - you will need a car to get there
Pubs & Restaurants
Methuan Arms, Corsham
Lucknam Park Brasserie, Colerne
The Bunch of Grapes, Bradford on Avon
The Longs Arms, South Wraxall
The Little Picnic Shop & Pop Up Tearoom, Castle Combe
Takeaways
The Bengal Bear, Box Robbie's Plaice (Fish and Chip shop and cafe), Batheaston
Activities
At Oakdown
Spot wildlife from the deck or go for a wander. The farm is suitated on the three shires border of Wilts, Somerset and South Glos, so there are lots of footpaths to choose from!
Places to visit
- World heritage city of Bath: Roman Baths, Bath Abbey, Museums. Do like the Romans did and visit the new Thermae Spa - the UK's only natural thermal spa with a rooftop spa pool in the centre of the city. Or visit The Jane Austen Centre.
- Bath shopping - lots of independent and niche shops as well as the usual.
- Bath Christmas market: 28 November - 15 December. An extremely popular, huge German-style Christmas market
- Amazing Market at Green Park Station (Saturday morning is best!)
- In addition to the Georgian sights in Bath, there are lots of pretty Cotswold villages to explore, the best are probably Castle Coombe and Lacock. Wiltshire is a county of timeless landscapes where you can discover ancient wonders. Walk around ancient sights like the standing stones at Avebury and Stonehenge, mysterious Silbury Hill or prehistoric West Kennet Long Barrow. Discover the inspiring and impressive legacy of Wiltshire's industrial past at Wilton Windmill, Crofton Beam Engines, Caen Hill Locks and STEAM - Museum of the Great Western Railway. Explore traditional country towns like Bradford on Avon and stately homes like Wilton House, Stourhead and Bowood House & Gardens.
- Longleat House and Safari park
-
Small and relaxed group day tours of historical sites and surrounding area - Stone Henge, Cotswolds, Wells, Glastonbury etc
Mad Max Tours - that will collect and drop off at the Treehouse. They use local guides with detailed knowledge - Open top bus tours around the city - hop on and off as you want.
Outdoor & Active
- National Trust Bath Skyline walk
- Stonehenge or Avebury stones
- Two Tunnels Bike circuit
- Riverboat tours of city on River Avon
- Day hire boats between Bath and Bradford on Avon
- Lots of footpaths from your door
Meet your hosts
Meet Kate & Peter
"Our family has been farming here for over 50 years; we feel so lucky to be living in such a special spot and love sharing it with other people. We are situated slap bang around the historic Three-shire stones of Wiltshire, Gloucestershire and Somerset. We have a large mixed farm so there's always something going on, keeping up with the all year round farming calendar. It is tranquil and peaceful here with stunning views, but only 15 mins from the M4, or 10 mins into the historic Roman City of Bath", Kate
Wildlife & Environment
Stunning, tranquil, packed to the gunnels with nature, farmlife and wildlife...yet only 10 mins from the refinery of Bath - the best of both worlds! Cows graze in the field below and roe deer, red kites, guinea fowl and sparrow hawks, and swallows are all regular visitors. Spot this wildlife from the deck...or from your hot tub!
Our guests say...
It was perfect! Such an amazing space, everything you could need and more. The views and the wildlife made it for us, plus the hot tub!!
15/07/2020Rachel
We stayed at the Oakdown Treehouse in Wiltshire. This was a fantastic place to stay as it was so quiet and enabled us to get away from the hustle and bustle of our daily lives. We couldn't get over how quiet it was being away from any roads, it was brilliant! We had a few visitors on the bird feeders just outside the door and a couple of squirrels that joined us for breakfast each morning. We had a couple of chats with Kate from a distance due to social distancing and she was very nice. She was asking if everything was okay which of course it was as she knows exactly what the guests would like for their stay. I went with my partner who is a big dog lover, so she was thrilled when we turned up and were greeted by Moss, the resident black lab. We also had a visit from Dotty, Kate and Peter's other dog on the second night of our stay. All in all this was just a perfect getaway so I could propose to my girlfriend in a private, cosy and romantic setting.
08/07/2020Will
OMG where to start. We had a friendly welcome from Kate who showed us to the Treehouse. What an amazing place to stay. The treehouse was quirky, modern and absolutely lovely. The view was spectacular and to be able to watch the wildlife was really special. Location was great, just a short drive to Bath. Breakfast was amazing with hot pastries, fresh fruit and cereal. There are no negatives to say about our stay other than it wasn't long enough. Many thanks to Kate and Peter for their hospitality and even the tour around the farm which bought back childhood memories for us. We will be back without question. Many thanks
06/03/2020Annette
We stayed for two nights as a mini break after our wedding. What an incredible decision we made to stay at Oakdown. Very cosy and very quiet, two absolute essentials after the stress of a wedding! The location on a working farm was fantastic and the views were phenomenal. Nothing felt like too much trouble for Kate and she was in touch several times to make sure we were settled and had all we needed. We loved the hot tub and the log burner and the cutest little kitchenette which still had all the essentials and more! Breakfast was delivered each morning and was delicious. One of the best places we have ever stayed.
02/03/2020Chris
The other reviews pretty much sum up the Oakdown Treehouse perfectly! Kate is a wonderful host, the location is breathtaking (watching sunrise from the bed is simply lovely!), Bath city centre is not far by car at all, the local pub food is great, everything you could want from a mini-break is right there.
28/02/2020Lucy
Love this place? Tell everyone!
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
It was perfect! Such an amazing space, everything you could need and more. The views and the wildlife made it for us, plus the hot tub!!
15/07/2020