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The Mollycroft - Wagon in Yorkshire, United Kingdom

Last cache: 14:12:32, Wednesday 28 June 2017

Suitable for children of all ages

Pets welcome

Children are welcome but care must be taken of the raised deck and the stoves. Pets are welcome, but dogs must be kept on a lead

A showman’s home from the 40s, lovingly restored and set in a tranquil bamboo garden by the Yorkshire Dales National Park...

The Mollycroft is a lovingly restored 1940s showman’s living van, as eccentric as the people who once toured in it. A combination of dark wood and bright yellow and green decor, creates a lively but homely feel. There are sofas in both the living room and the bunk room, which doubles as the kitchen, so you have plenty of space for lazy loafing in this tumbling, spacious wagon.

Next to the Mollycroft is a fire pit complete with cooking gear. The simple life is complemented by a couple of modern touches though. Gas hobs in the kitchen, mains power and even wi-fi! Not very 40s perhaps, unless you think of it as extremely sophisticated radar.

The area around the Mollycroft is a joy to discover. From Greville’s modern art collection in the chapel and bamboo gardens (ask for an informal tour), to the enormous sunday market and stunning coastal and pastoral scenery. The private boat house has a bench looking out over the lake, and is a wonderful place to idle away the hours on a summer’s day.

Our guests say...

We had a wonderful two days at the Mollycroft. The van was amazing - really quirky but very comfortable and homely too. Beautiful setting in its own bamboo garden too.

19/04/2017

Helen

What a lovely place!! The Mollycroft is set in a private fenced Bamboo garden, we used the fire pit outside to cook steaks and jacket potatoes. Once the fire was on in the living room is was very toastie, despite being a frosty January weekend. We used the wood fired cooker in the kitchen to make a chorizo and and chickpea stew. We arrived to a lit fire and small bottle of home made sloe gin, which tasted lovely. The dogs loved exploring the grounds and a dip in the lake. There was a problem with the outside shower, we reported to the owner who had someone round to sort within 30mins. We had a walk tot he Bay Horse Pub, which took about 40mins. It was quiet but hey serve a nice pint.

06/01/2017

Alastair

Had a fantastic family visit to the mollycroft during half-term week. The mollycroft is cosy and has a unique retro feel that both ourselves and the kids loved.......there is plenty around the garden itself to explore although my wife wasn't as keen on the earth closet toilet but the kids and I loved it. The outdoor fire was great for reheating out homemade chilli and making smores and even though it was October the internal fire kept us well warm and we enjoyed later hours playing games around the coal fire. The kids also loved the addition to grevilles lovely dog ruby that came and played both days. All in all it was a fantastic stay which we will be taking up again in the summer months next year

26/10/2016

Dean

We fell in love at first sight! The Mollycroft is charming, beautifully-appointed, cosy and extremely restful. The setting is idyllic, in a bamboo grove with a veg garden, fire pit, earth closet and solar shower. We slept really well andean't wait to visit again!

23/09/2016

Christina

Was fabulous, loved every minute of our stay. Took our two boys and 3 year old daughter. The boys thought it was great having their own bunks and cooking on the open fire. We played Monopoly at night and ate toasted marshmallows, a great experience for them and great to see them off their phones!! A lovely stay.

27/07/2016

myles

We had a great stay at The Mollycroft. It was so peaceful. We loved cooking on the fire and relaxing outside. Our daughter loved it so much that we are hoping to return next year. Such a quirky cute place!

08/06/2016

Kelly

Lovely van, nice and secluded. Didn't mind the earth closet loo. Very peaceful and the bamboo garden is wonderful. Lucky to have decent weather and just enjoyed hanging out and building fires. Good spot to venture out into Yorkshire. Stopped at Yorkshire Sculpture park on the way which is fantastic.

21/10/2015

Rebecca

Beautiful little touring van. We came away for a weekend and had a fantastic time. Everything you could need. We went exploring nearby lakes and woodland, built huts and had a close encounter with a field full of cows! Was a cold weekend but the little log burner kept us toasty warm. Greville, the host was most accommodating with a couple of requests. Had so much fun, the weekend passed in the blink of an eye. We will be back.

16/10/2015

Vicky

We very much enjoyed our stay. The Mollycroft was warm and inviting. The location was excellent - the Dales were within easy reach and access to the motorway was quick and simple.

30/08/2015

Alison

Lovely weather for our second stay at this quirky bolthole which meant we were really able to enjoy the outside space. Al fresco dining and lazy lounging was the order of the day. The Mollycroft is well equipped and has everything you need for a thoroughly relaxing break.

07/08/2015

Carolyn

Unusual and quirky which makes it a stay we won't forget.

17/07/2015

Paula

Wonderful experience, very private and great for our daughter and young pup . Enjoyed the open fire and the peace of no TVs .

19/06/2015

Coleen

"A lovely, quirky caravan. Very good service from the host - complimentary sloe gin, wood, etc. Lovely private glade"

24/10/2014

Scott

"It was certainly a very unusual place to stay which gave it uniqueness.  The accommodation was well apportioned and exceptionally well stocked (did not need to take anything at all, everything and more had been thought about).  The compost toilet was fine although it was a walk to get there!!!!  Everyone (adults and children) really had a good time and it will be talked about for some time."

27/08/2014

Carol

"Fabulous. We loved it. The wagon was beautiful, the surroundings beautiful and we loved the firepit cooking experience."

25/07/2014

Simone

"Stayed for two nights in The Mollycroft and thoroughly enjoyed ourselves. Holiday weather was typically English but The Mollycroft provided more than enough entertainment. We did manage to piece together an amateur (yet successful!) bonfire for the BBQ on the Friday night, just before the clouds appeared, and spent Saturday playing board games by the cosy wood burners in the kitchen and living room. Perfect relaxation retreat. The toilet was even by far the most appealing than any 3* hotel! There was a lovely pub/restaurant about 20 minutes drive away called The Fox Hall Inn, with award winning fish and chips and beautiful main courses and desserts. Plenty to do and see if you're looking for a quiet, restful holiday; we took our books, had a picnic by the lake and walked over the fields."

22/07/2014

Hannah

"Absolutely loved it! The Mollycroft exceeded expectations. It had everything we needed for a comfortable stay and was very private and peaceful. We would have liked to have more time to explore the woods and lake but we were busy with the tour. The outdoor shower was a great touch and made it feel like proper camping!"

04/07/2014

Hollie

"The location was perfect - we wanted a get away from it all hideaway to totally relax and unwind and forget the stresses and strains of our normal everyday lives - The Mollycroft did exactly that."

16/06/2014

Carolyn

"Fantastic with kids to be able to make a fire outside and stay in the little double bed at the end of the caravan. Just forgot the matches which was a bit of an issue."

15/04/2014

Melissa

"It was excellent, the Mollycroft is beautifully restored, full of character and charm, in a fabulous location. Set in its own garden surrounded by loads of bamboo plants it was a delightful place to spend a weekend celebrating a birthday. The toilet is interesting but has its own charm and the outside shower was a challenge on a cold morning, but neither should detract from the while experience, in fact you need to go whole hog to really appreciate The Mollycroft. We will definitely go back with the boys in the summer if we can book in."

14/03/2014

Nick

"The Mollycroft was a beautiful van, set in a lovely garden. It had obviously been painstakingly restored and cared for. My teenage children loved the bunks in the kitchen and the tree swing... they also thought filming my 'Carry on Camping' shower experience was hilarious! We spent the evening sitting by the log burner, playing Cluedo and card games; them with hot chocolate, me with a nip or two of the homemade sloe gin left for us by our hosts. Making dinner was a pleasant job as the children could sit at the little table and chat to me as I cooked. There are a few essentials like tea/coffee ( which I had forgotten) which were handy to have, plus more than enough pans etc to create something as wonderful as is possible on a two ring burner.  We loved The Mollycroft and the surrounding land. The lake was beautiful at dawn and the farm dogs were real characters! I wouldn't hesitate to book again."

18/02/2014

Philippa

"Fantastic experience"

11/11/2013

Jackie

"The Mollycroft was a unique place to stay, beautifully restored and atmospheric."

28/10/2013

Nicola

"We loved our time at The Mollycroft. We were a group of 4 adults so it was cosy at times but there was enough space for us all. We enjoyed fresh eggs in the morning, the fabulous camp fire and BBQ, a walk around the lake, Ruby the dog coming to say hello...luckily we had fantastic weather too.   We went to Richmond for the day, we swam in the river, and jumped in the waterfall. There was a great ice cream shop at 'The Station' and there are some lovely shops to walk around.  I would certainly recommend The Mollycroft to anyone wanting to enjoy some posh camping in a lovely location in a quirky trailer. The shower and long drop toilet were no problem at all either!"

05/07/2013

Rachel

"We really enjoyed our visit, Greville was an excellent host and we also enjoyed the company of Ruby the dog. We really struggled finding the location as the directions were really only for people that were leaving the A1 southbound and not northbound as we had. We couldn't get through to Greville so ended up ringing the Canopy and stars team who really couldn't have been more helpful."

29/05/2013

Jane

"We had a wonderful stay. It was very peaceful and cosy. Despite it being February, it snowed, which made it even more magical. The Mollycroft was really warm with the real wood burners going. We couldn't have asked for a more perfect few days away."

11/02/2013

Nick

"We had a wonderful time at The Mollycroft. We arrived to fresh eggs and welcome drinks, grateful of the ready lit fires in the woodburning stoves as the weather was a little on the chilly side! The weather throughout our stay really tested the comfort of The Mollycroft, but despite gale force winds and snow, we stayed snug and warm despite our poor fire laying skills. The copper bed warmer was amazing, it kept the bed warm all night - the bedroom is absolutely freezing compared to the other two rooms so don't go to bed without it! The bamboo garden, although slightly muddy was still a delight, and made the place feel very secluded. The dogs absolutely loved the lake and the turret like boat house. We woke up to snow on the first day which added a fairytale look to the garden, and made our trips into the Dales a proper adventure. We braved the outdoor shower (not the best idea in a gale!), which was lovely and hot, definitely an unforgettable experience.  Although it was February, we managed to get a fire going in the fire pit, and enjoyed fish & chips and cider under the stars on our final evening. Our only criticism would be the toilet, it's a bit of fun in the day but in the dark having to trek out there was pretty scary! We would definitely go back, it's the perfect place to unwind and escape from everyday life. Greville has done a great job of renovating the trailer, the bright colours and little ornaments here and there add a lovely, homely touch."

04/02/2013

Sophie

"We had a great time and this place is exactly as described. Best, it was a beautiful place in a lovely setting. No negatives."

02/01/2013

Vince

"We loved our stay, the Mollycroft was quiet, private and extremely cosy. Sitting outside roasting chestnuts over the fire pit and then returning to the Mollycroft and keeping warm in front of the log burner on a cold October evening. I would recommend to people who like camping and the outdoors with a good measure of comfort thrown in."

28/10/2012

Andrea

"Found The Mollycroft tranquil and a really pleasurable place to stay, chill and relax, we were left alone to come and go whenever we wanted, it was private and we thoroughly enjoyed our 3 days of bliss! We would definitely recommend The Mollycroft to friends and family, and have already started to think of our next place to stay!!"

07/09/2012

Sandra and Frank

"We absolutely loved our stay. Our first impression was WOW! The Mollycroft looked fantastic. From the firepit and the wooden benches (with blankets to make them lovely and comfy) to the simply gorgeous Bamboo Garden. The outdoor shower was, surprisingly, fantastic and the toilet was not as bad as I'd imagined!! And the kids were delighted with the rope swing...What a lovely bonus."

29/07/2012

Linda

"The old showman's van was fantastic, the location was lovely, the people that owned the van and lived close by made us feel very welcome - nothing was too much trouble. they were great!!! The best thing was the the fact we were very busy doing nothing at all."

06/05/2012

Kim

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Book this place

Step 1: Select check-in date

Bookings at The Mollycroft start on a Monday, Wednesday or Friday.

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Step 2: Select length of stay

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  • Wagon for 4

Step 3: Who's coming?

Any age

No charge

No charge dogs must be kept on a lead


Booking summary

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Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

Special Offer: FREE GUIDED TOUR!! - Choose from a free Woodland Guided Tour, Modern Art Tour or Bamboo Garden tour with your very own host (and former Turner Prize judge) Greville. Want to de-stress? Book in for the sauna!

Valid from 01/06/2017 till 29/06/2017

Offer applies to new bookings only. Price discounts have been automatically applied unless otherwise stated.

Follow #CSOffers on Twitter or join us on Facebook to hear about new offers

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Essentials

The important stuff

  • Check in time is from 3pm - PLEASE call on the day you’re travelling to let Greville know when you will arrive
  • Check out time is 10:30am
  • Whilst children are welcome, it should be noted that The Mollycroft is not great for toddlers. The stoves get very hot and are within reach and the decking is three feet off the ground
  • There is 240v power in the main room and the kitchen but not the bedroom
  • There is free wi-fi throughout
  • The bed in the main room is 4ft wide by 6ft long
  • The enclosed bunks, in the kitchen, are 5ft 9in long by 2ft 4in wide
  • Some wood and some charcoal provided - more can be purchased from Greville, who makes the charcoal himself!
  • There is faint road noise when there is no wind
  • There are sheep in the field that you need to cross to get to the bluebell wood, so please observe the countryside code
  • Please be aware that the owners will sadly not be there to meet and greet you but there is a comprehensive welcome pack to settle you in
  • SKY FULL OF STARLINGS! The bamboo garden in The Mollycroft is currently home to 15,000 starlings so if you're coming to stay in 2016, please be aware you may need to share your space. The starling murmuration leave their nests in daylight hours so won't be disturbing you between dawn and dusk but they will be around and chirruping after dark so it might not be as peaceful as usual. Please also be aware that they aren't as house proud as Greville and do emit a bit of a stench. Ornithologists, this is your chance to witness one of nature's spectacular events for free and get in the thick of it, admiring the birds' dancing in the sky each evening!   
  • Sleeping arrangements
  • 1 4x6 double, bunks are 5’9 by 2’4

Extra space available

Space for 2 pets no charge. dogs must be kept on a lead

Space for 1 baby no charge.

Kids & Pets

Children are welcome but care must be taken of the raised deck and the stoves. Pets are welcome, but dogs must be kept on a lead

Cooking

  • Tea, coffee, milk provided though
  • Double gas hobs
  • Fridge
  • Butler’s sink
  • Fire pit and benches

Washing

  • There is an outdoor shower at the back of the Mollycroft which will have its own cubicle nesting amongst the bamboos. Its very private and is operated from the kitchen. Its not the most powerful shower but comparable to a normal caravan shower.
  • There is an earth closet loo at the end of the bamboo garden. It is about 100 yards from the Mollycroft and a torch is needed at night (supplied).
  • The loo is for the exclusive use of the mollycroft and we use charcoal fines which eradicate any smells! (supplied)

Heating, lighting & bedding

  • The coal-burning stove in the main room and wood-burning stove in the bunk room
  • All linen and towels are provided. Please note that bed linen is air dried flat in the fresh Yorkshire air and to reduce his carbon footprint further, Greville does not iron the sheets.

Entertainment

  • Interesting books!
  • Two sofa seating areas, one in the main room, one in the kitchen, for lots of lazy loafing space
  • Swimming in the lake

Activities

The Mollycroft is on the edge of The Yorkshire Dales National Park with hundreds of miles of walks across moors, valleys and pastures, waterfalls and woodland with pubs and restaurants aplenty. The Mollycroft has its own library of guidebooks of walks and eateries to tempt you. If you are outwardbound, you will not be short of adventure.

See what's on at nearby Catterick Racecourse for a day out that will get your blood racing! Mollycroft guests get two free tickets if you stay on a race day - just check the fixtures list and email Greville in advance, and your tickets will be waiting on arrival. For a real taste of the local area come to the largest Sunday Market in the North. On every Sunday at Catterick racecourse, with about 200 stalls offering hundreds of bargains. Perfect for that idle wander around before lunch. It is in fact possible to walk there in about half an hour if you are feeling like it, and mostly across fields. Otherwise Richmond (5 miles away) is a delightful market town with a handsome Norman castle and a beautiful market square with an outdoor market on Saturdays and a farmer's market alongside on the third Saturday of the month. The castle also has lots of different events on during the Summer.

You're also within one hour's drive of the metropolitan centres of Newcastle to the North and Leeds to the South. Both are very easy to get to on the A1 which is 1 mile from the Mollycroft. Newcastle has culture in abundance, apart from all the bars and restaurants. Famous for its Sage Centre for the best in music in an incredible new building, just next door to the Baltic for world class exhibitions in another incredible building and hundreds of excellent restaurants and bars dotted along the river Tyne.

Heading South for 1 hour takes you to Leeds and another great day or evening out. Highlights include the West Yorkshire Playhouse and the Henry Moore Institute for edgy art shows. Again, with all the restaurants and entertainment at your fingertips. Or heading towards the coast, swing through the trees at Go Ape! Dalby Forest for Tarzan swings and zip wires aplenty.

Food & Drink

Pubs & restaurants around the Mollycroft

The White Heifer - Scorton - Great food and excellent wine, best to make a reservation, so call 01748 811357

The Bay Horse - Tunstall (3.1 miles) Real local feel, a warm welcome and a coal fire in winter, good for beer but no food on offer

The Black Bull - Moulton (4.7 miles) Famous for oysters and lemon sole - ask to dine in the railway carriage!

The Wensleydale Heifer - West Witton (12.4 miles) A delightful seafood place in the midst of great walking country

The Blue Lion - East Witton (9.6 miles) Also on some great walking routes, game and seasonal cooking that are hard to beat plus a cosy log fire

Meet your hosts

Greville's family have been living on the same land for 800 years and, in 1827, built the chapel in which he now lives with wife Sophie and his three kids. The chapel's large rooms make for a wonderful family home and give Sophie the space to run ilovegorgeous, her children's clothing label. More importantly to the Worthingtons, it makes a great party house.

The chapel was the first chapel built after the Catholic Emancipation act of 1823 and is clearly a neo-gothic building of celebration. They also lend themselves to art, especially sculpture. The family has an impressive private collection featuring works by Edmund De Waal, Catherine Yass and Damien Hirst and the chapel has even hosted shows, the most recent of which was an exhibition by Roger Hiorns, currently the star of The British Art Show at Haywood Gallery in London.

The area sourrounding the Mollycroft is a mix of farmland, mainly sheep and cattle farming on lowland pastures and extensive hardwood woodland, managed by Greville. He manages the woodland by coppicing hazel and using the offcuts to make charcoal on site (a charcoal burn can be arranged occasionally as a participation activity). The woodland is home to rabbits and deer as well as a thriving bird population, which also extends to the bamboo garden around the Mollycroft. There's a resident flock of green finches in winter as well as owls, woodpeckers and starlings. On site, there is also an organic veg garden and it may be possible to pick up the odd fresh grown treat depending on availability.

Getting there

The Mollycroft, Tunstall, North Yorkshire DL10 7PJ

By train

The nearest station is Darlington, from which you can take a bus to Catterick

By car

From North. Come off the A1 at Catterick (3 miles south of Scotch Corner) and go straight on to Catterick Bridge with the racecourse in front of you. Turn Right straight after the bridge, then go on for 1 mile. Take the first left (Tunstall and equestrian centre), and after 700 yards, the first left through the fancy gates into Brough Park. They are straight ahead with the road bearing off to the right and the Mollycroft just there on right behind hedge.

Booking Terms

Canopy & Stars low price promise

 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?

 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.