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Inshriach Shepherd's Hut - Shepherd's hut in Highland, United Kingdom

Last cache: 17:10:25, Monday 11 December 2017

Inshriach House

Suitable for children of all ages

Pets welcome

Children are welcome but there's only one double bed to share. Pets are welcome at Inshriach but dogs must be kept on a lead in the vicinity of the farm as there are sheep in the surrounding fields. There is a £20 fine if any of them kills a chicken and £100 fine if they bite a sheep.

A Swedish-inspired shepherd’s hut, sharing a field with horses in the wild Cairngorms. There’s a horsebox sauna somewhere too…

This hand-built shepherd’s hut is the latest arrival at Inshriach House. It’s well insulated and toasty all year round, thanks to a little Alles stove on a reclaimed slate hearth, which is incidentally just big enough to fry up an egg or two from the farmyard. As with the other places to stay at Inshriach, nothing is done by halves – there’s a mahogany table for eating or writing your best seller, and a raised oak bed with piles of cushions. There’s also a private compost loo just outside.

The shepherd’s hut is perfectly isolated, a 600m walk over rough terrain from the car park and shared facilities (hot shower and flushing loo) at the farmyard. Here you can also get involved in woodworking and bushcraft courses if you like. From your hut itself though, you won’t see any other guests – just the horses in the field, the River Spey below and the wild Cairngorms all around, offering wonderful walks right from your sturdy stable door. Owner Walter is a master of repurposing unusual things, and the brand new wood-fired horsebox sauna can normally be found somewhere down on the river, for the use of all guests at Inshriach. Or why not pop over to Walter's gin distillery too, recently voted Channel 4's 2015 Shed of the Year!

The surrounding area is full of adventure, from white water rafting and canoe trips down the Spey in the summer to ski touring in the winter.

Our guests say...

The stay was wonderful. The staff were very friendly and helped me to and from the hut with my bags which was most appreciated. Lots of wood and the kelly kettle was a huge help.Lovely location and liked that the other yurts and bothy were spaced out.

20/11/2017

Kazz

Amazing wee place to stay. Everything you need for a get away from it all holiday. Clean, comfy and cosy. Ice on the ground outside but toastie hot all night because of the wood burner. Lovely, friendly people. Overall....excellent

17/11/2017

Kirsty

Outstanding off grid retreat. Couldn't fault it in any way. The hot tub and sauna were exceptional and the icing on the cake.

03/11/2017

Lesley

I went for two nights with my three year old and arrived at nightfall. I was met and driven down to the Shepherds Hut where the fire was laid and lit for me. The hut was gorgeos, off grid, cosy and once the stove was lit it was warm all night-even at the end of October. The scenery was magical and the perfect place to escape from it all for a couple of days. The hosts were amazing and really hospitable, I couldn't have asked for a nicer place or more friendlier hosts.

31/10/2017

Laura

It was absolutely brilliant. We arrived at our accommodation on the Friday after a couple of hours at the zip trek park nearby. So peaceful and a breathtaking setting. We didn't hear a peep from anyone the whole time we stayed. Total isolation

08/09/2017

Fay

Super comfortable and cozy hut. We loved every minute. The farm is such a beautiful and interesting place. And Sam is a very welcoming and fun guy. Made us feel at home. Would certainly go back!

05/09/2017

Nathalie

The hut is hidden away off a track, surrounded by trees and heather. You can hear the river flowing in the back drop, and Aldo catch glimpses of it, as it's a very short walk away. The hut itself is very cosy and has everything you need for an incredible outdoors experience. The staff are very helpful. It was an amazing experience!

15/08/2017

Evie

It was great! Really outdoor but with the luxury of a hut with a cosy stove, a real bed and some basics. We made a fire every night and when it rained we could sit on the little veranda in front of the hut. It was fabulous!

21/07/2017

Marlies

We had a great two night stay in the shepherds hut and converted army lorry once the fires were lit it was so cosy you did not want to leave them on a morning. They were well equipped and the host was really helpful and friendly.

29/05/2017

Judith

A brilliant place to relax, no noise, nothing, brilliant.

01/05/2017

Robin

We had 2 lovely days in peaceful surroundings on the Spey. The party on the Saturday afternoon was good fun and we were made to feel very welcome.

31/03/2017

Debbie

We had a wonderful time at the Shepherd's hut! Although it was -9 outside it was cosy and warm with the log burner on inside. Situated in a wonderful mix of juniper and other coniferous shrub and in amongst birch trees near to the river Spey it is quite simply perfect!

25/11/2016

Paul

Fantastic place for relaxation and getting away from the stresses and strains of everyday life. This was our third visit to the Shepherd's Hut and can't wait to go back. The setting is wonderful and even though it was -10 deg outside we were cosy with the log burning stove roaring in the corner. Thanks to Walter and everyone at Inshriach for giving us this magical experience.

22/11/2016

Bob

Amazing. From start to finish. The hut had everything we needed and it had all been thought out extremely well. Just enough to be comfortable, but still feel like we were off grid!

11/11/2016

Abby

A fantastic stay away from the hustle and bustle of life. There was a genuine feeling of trust to care for our 'home' and the area for everyone to enjoy. The hut was perfectly simple, with everything that we needed. Even in sub-zero conditions it was beautiful - crisp white ground, leaves falling as snow and still our little hut super cosy. On the rare occasion that we met anyone (Sam and Walter), chat was friendly non-invasive and animated.

23/10/2016

Cheryl

Three night stay at Inchriach Shepherds Hut, open fires, kelly kettle starry nights all on the banks of the Spey

03/09/2016

Stuart

Our stay at Inshriach Shepherd's Hut was better than we could have imagined. It's location was so secluded but we were provided with all we needed to have a fantastic and comfortable stay.

21/08/2016

Katy

We had a great time staying in the Shepherd's Hut at Inshriach. The hut itself was lovely and clean and well secluded. We had a great time chopping our own wood and cooking on the wee stove. The area was great and we had fun going hiking in the woods nearby.

24/06/2016

David

Awesome! Very private, quiet spot. The hut is fully insulated can be heated with a stove.

12/06/2016

Erik

Absolutely wonderful, away from the hustle and bustle of normal life and protected from noise and cars. Super cosy hut with the most powerful log burner ever!

10/06/2016

Madeline

My boyfriend and I stayed at the shepherds hut for two relaxing nights. We had been looking for somewhere unique to get away for a few days as a celebration of ending our exams. Shepherds hut seemed perfect as it was close by in Scotland but also not overly expensive. When we got there it was better than we had pictured. We managed to get our privacy and fully relax. The weather was fantastic and it allowed us to fully take advantage of the walks and surroundings. The family that owned the hut was very friendly and always easy to access. We had the perfect time away and were very sad to leave our calm sanctuary.

07/06/2016

Quita

We really enjoyed our little break. Quirky but very comfortable. The hut was situated in a lovely spot, private with everything we needed. Perfect for relaxing & spending time together without any distractions. The Horse Box Sauna was fantastic. Walter was very friendly & made us feel very comfortable & welcome. We would definitely want to return.

29/04/2016

Karen

Really enjoyed our stay at Inshriach. Great friendly welcome by Walter and Lucy. Shepherds Hut was delightful and really cozy despite the cold weather outside. Beautiful surroundings on the banks of the River Spey. Will definitely be returning.

25/04/2016

Bob

It was gorgeous - peaceful, tranquil spot and really lovely accommodation. Everything we hoped for!

09/04/2016

Kathryn

In a day and age when basic is often not enough, This place has everything you'll ever need. The most amazing location, a roof over your head, the comfiest bed, the cosiest stove, the friendliest people, and some of the coolest (and warmest) surprises you wouldn't expect!! Xx After proposing to my beautiful Laydee, in the most amazing place, we both said goodbye to the shepherds hut with a heavy heart!! We will DEFINITELY be back xx

23/02/2016

Nathan

What a magical place! We arrived late Friday night & were driven down to the Hut. Everything we needed was already there for us. The Fire takes tender loving care to keep it going but its all apart of the experience. We didn't explore as much as we thought we would, too busy relaxing the perfect getaway. We will be back in Summer that's how much we loved it, thanks Walter. Pete and Jess

19/02/2016

jess

What a wonderful little place! Gorgeous setting,lovely hut with a comfy cosy bed and great little wood-burning stove. Our stay was made more magical with some overnight snowfall! Loved this place and we will be back for definite. Fantastic getaway from everyday life.

29/01/2016

Julie

Everything was just as we imagined. We wanted a quiet place to escape to and with the shepherds hut over looking the Spey river it was just perfect. We even had a small snow flurry on New Year's Day, which is what we went to Scotland for.

31/12/2015

Laura

A double-birthday celebration, the hut provided a great location for a cosy and secluded get-away, but also a good base for getting out and about in the mountains and Caledonian pine forests. The accommodation and facilities were rustic and basic but had charm, providing the quirky experience that we ie about Canopy & Stars accommodation. People (staff and other guests) were friendly and helpful, but also respectful of the seclusion being sought.

20/11/2015

Chris

We have just recently stayed for two nights at Inshriach Shepherds Hut and oooohhh we lived the dream ! The service when we arrived was really good, a nice young lady drove us, and all our luggage in the Land Rover up to The Shepherds Hut, we took way too much !! She explained how everything worked and then we were left to get on with it ... and we did. We soon got the hang of the storm kettle and the little cast iron stove, and it wasn't long till we were nice and warm and cozy. We had something to eat, my daughter played her guitar and sang a few songs, we played cards by candle-light and then retired to the very comfy/cozy bed .... and Layla-dog had her own 'chez nous' under the bed ! We had so many plans for the next day, but was happy to just hang around the hut and the immediate area .... the dog was in 7th heaven .... out of the door ... into the woods and instant sticks ! 2 nights was definitely not enough time, next time we will definitely stay much longer. We loved the whole place and the people. We'll be back ! Constructive criticism? Check-out procedure could be a bit clearer, we ended up having to carry our luggage back down to the yard, it took two trips.

12/10/2015

Val

We got engaged here! Absolutely unbelievable - I only wish we could've stayed longer. completely off grid in the most beautiful surroundings. Taking a dip in the lake in the morning in the rain was something I'll remember for the rest of my life. Even though it rained it was still perfect in every way. Stock up on wine, tea lights and a good book and relax. I cant wait to to come back. It was the most incredible holiday I've ever had ( I work in travel so I've seen a few amazing places in my lifetime) but this really was something. Cant wait to come back!

05/10/2015

Hayley

I booked this break away for my boyfriends 40th birthday. It was a surprise and he had no idea where we were going. Arriving in the dark we were greeted very warmly and given a lift to our hut. We cuddled in with a stonking hamper of food and could not wait for the sun rise. We were not disappointed! Set in a private area of woodland with the sound of the running stream we had a wonderful breakfast and had time to explore our surroundings. We had planned to have a meal out but scrapped that idea to have a BBQ and drinks outside our cabin which was far more fun! So cosy and romantic I can't wait to book another stay!

27/09/2015

Jessica

Had a lovely 2night stay in the hut. Such a peaceful location so near to the river bank. Stove keeps the hut so nice and warm even the residual heat from the fire in the morning staying warm into the evening. Cracking place and so cute would definitely stay again. Thanks

25/09/2015

Duncan

We had the most incredible stay in the Shepherds Hut. What's not to love about a tranquil, secluded spot by a river, amongst the Scottish Highlands, surrounded by sheep! Our hosts were a delight but by no means intrusive, helpful when needed. The sauna was a great touch and we certainly weren't ready to leave after our four night stay.

20/07/2015

Emmy

Lovely charming accomidation, small and cosy but with everything we needed. Perfect!

13/07/2015

Fionnadh

Just a fab natural stay. Great warm accommodation. Perfect for simple nights away!

15/06/2015

Roslyn

My husband and I stayed for our second wedding anniversary and loved it! I wanted to book us an escape from the city and it was perfect - cosy hut, beautiful surroundings and a really peaceful place.

01/06/2015

RACHEL

It was wonderful. The hut is kitted out perfectly and even though it rained on and off the view was cracking and so peaceful that it didn't matter in the slightest. The hut is incredibly cosy and it feels as though you are miles from civilisation when actually the farm is only 600m away. Lighting the tea lights at dusk made the wee hut even more magical and enjoying a gin and tonic while sitting on the porch listening to the rain was lovely. We didn't use the horsebox sauna but next time we will and we would definitely head back. I can't recommend this place enough and Walter was so friendly.

27/05/2015

Steph

Love this little hut, it was a lovely getaway to a beautiful and very peaceful location. It was lovely and romantic around the wood burning stove and tea lights in the evenings. Our dog Isla absolutely loved our stay here as there were 2 lovely dogs at the farm who she played with.

15/05/2015

Jessica

We had a wonderful time in the cosy Shepherd's Hut - it's such an amazing place to stay in and we can't wait to be back!

27/04/2015

Hannah

Heaven, peaceful and the amazing, we went for a late honeymoon and wanted just to relax and that is what we did! The hut was warm inviting and had everything we needed. The sound of the water and the wildlife filled the hut. The fire pit and little sick was a extra bonus along with a storm kettle!!!! The weather was lovely and had it been warmer we would have had a swim it was april so still a little too cold!

07/04/2015

Fiona

We took a chance in booking to stay in the Shepherd's Hut in February, but were really lucky with the weather - although it was very cold indeed, with snow on the ground, it was bright and sunny with no wind, so we were actually really cosy on the cottage with the stove going. The setting of the hut in a little grove of birch and juniper close to the river Spey was very beautiful and tranquil, and at night the full moon on the snow meant you didn't even need a torch. It was quite special to experience in this environment in the middle of winter. The compost toilet was excellent too. The folk at the farmhouse were very friendly too.

06/02/2015

Caroline

Great get-away-from-it-all break.

24/01/2015

William

"Weather was quite dreich but that was to be expected being midwinter. The hut was lovely and cosy and with the wood burning oven going it was often so hot inside we had to have a window open! Awesome Victorian bed and a selection of books above it. Lots of twinkly tea light candles for a very romantic ambience. Nice and secluded spot so you're unaware of other guests. There's also a resident luthier who fixed a guitar and a mandolin for us at a very reasonable price!"

31/12/2014

Tara

"Fantastic three days - half with snow and ice, half damp & rainy. The hut however was incredibly cosy (I was worried about being cold!) and had everything needed in a very compact and well organised space"

28/12/2014

Jill

"The hut was divine, stunning location. Wonderful and cosy little palace in the woods."

15/11/2014

Andrew

"The venue was idyllic; the hosts were wonderful - so  warm, welcoming, helpful, kind and friendly. The hut itself was a wee gem....lots of little personal touches that made all the difference.....knowing so much had been handcrafted actually restored my faith in human nature! (I work in social work and had come away for a break after a long few months!) Cosy and a real haven. As we drove away, we were already planning a return visit, and another, and another...."

31/10/2014

Sarah

"We got a great and very friendly reception at Inshriach. The shepherds hut was everything we dreamt about and more, everything went smooth and easy, and we left with huge smiles on our faces"

12/10/2014

Anders

"it's in a very nice juniper and birch wood setting right at the Spey, and it was a very relaxing short break."

24/09/2014

Andrew

"We really enjoyed our stay, very cosy in the shepherds hut, especially the badger who came each evening."

22/09/2014

Anne

"The best was the horse-box sauna, being surrounded by trees feeling we were miles away from everyone.  The little hut is lovely too, its tiny but has everything in it!  I loved the camp-fire and cooking outside."

27/07/2014

Claire

"Loved it! Very peaceful and the hut was well decorated and comfortable." 

12/07/2014

Julia

"Absolutely loved it! Cute, cosy loveliness!"

16/05/2014

Naomi

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Bookings at Inshriach Shepherd’s Hut have a 2 night minimum

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  • Shepherd's hut for 2

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Any age

Not suitable for babies

per pet per stay


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Essentials

The important stuff

  • Check in time is 3pm
  • Check out time is 11am
  • Pets are welcome at Inshriach, but please bring a dog bed with you, so they don't share yours!
  • Children are welcome but there's no space for extra beds so will be sharing with you
  • Mobile phone service with most providers
  • You can hear the A9 on a very still day
  • Gardens around both the house and the cottages are off limits to guests
  • EXTREME WEATHER ALERT! Due to its location Inshriach Shepherd's Hut can experience a fair bit of snow, icy temperatures and low daylight hours in winter. It can be great fun for hardy campers but you have been warned – consider bringing thermals!
  • The shepherd's hut shares a field with horses, and while they're very friendly, please don't stand behind them - especially at night!
  • Sleeping arrangements
  • 4’ double

Extra space available

Space for 1 pet from £10 per pet per stay

Kids & Pets

Children are welcome but there's only one double bed to share. Pets are welcome at Inshriach but dogs must be kept on a lead in the vicinity of the farm as there are sheep in the surrounding fields. There is a £20 fine if any of them kills a chicken and £100 fine if they bite a sheep.

Cooking

  • A woodburning stove with a hot plate and oven
  • Pots and pans, crockery and cutlery all provided

Washing

  • Private compost loo next to hut
  • There is a small sink just outside the hut. Water comes from a standpipe 200m away and can be heated in small quantities on the stove.
  • Hot shower and flushing loo at the farmhouse (a 600m walk away over rough terrain), shared with other guests at Inshriach
  • Shared kit drying room, also at the farmyard

Heating, lighting & bedding

  • Wood burning stove
  • Tea light lanterns
  • There is no electricity in the hut so a torch is always handy
  • All bedding and towels provided

Entertainment

  • Selection of books and board games
  • The wood-fired sauna can be used for a £5 contribution

Activities

Horsebox Sauna at Inshriach House, Aviemore, Scotland

Around Inshriach

We've heard a rumour there's a brand new sauna-in-a-horsebox tucked away on the estate - find it, sit back, and enjoy. (It moves about, but when it's in the location on the right you can take a dip in the river at the same time!)

Rothiemurchus estate offers all sorts of activities from mountain bike hire to clay pigeon shooting, off road driving and dog sledding.The National Park has something for everyone. Loch an Eilean and Glen Feshie are an easy hike from the house and, for the more determined, the Argyll stone gives spectacular views down Glen Einich and into the Cairngorms.

Sailing, canoeing, kayaking, windsurfing and fishing are available on Loch Morlich and Loch Insh.

Alvie Estate have a riding school and also offer falconry, archery and more.

You can go flying at the gliding school, climbing at the climbing wall (or in the mountains) or to the Kincraig Wildlife Park to see the tigers.

If all of this sounds a bit too much, kick back and go fishing or take a stroll around one of the local museums. Our favourite is the Highland Folk Museum at Newtonmore.

Places to visit

Inverness is a 45 minute drive if you feel the need to do any shopping in its old Victorian Market or new award winning shopping complex.

Loch Ness is only an hour away should you fancy your chances of seeing the monster.

Festivals & events

Inshriach house is home to the Insider Festival, which showcases some of the hottest folk and emerging acts from across Scotland over a LONG weekend in June. The festival is a celebration of local music, crafts and locally sourced food and drink, of course.

Courses & classes

There's plenty to get involved with at Inshriach. Get in touch with Wooden Tom to arrange a woodworking course at the farmyard, where you can carve your own spoons and bowls and even make your own furniture! Walter is also organising various music workshops in association with the Insider Festival held every June.

5th-7th May 2017 - Gin and Foraging weekend course with Inshriach Distillery. A weekend that combines the fresh air, soaring views and botanical mysteries of the Cairngorms with country house living, outstanding food and hand picked cocktails as well an introduction to micro distilling conducted safely and legally in one of the country’s most famous sheds. Price for the weekend £450 per person (£50 off if you book to stay at Bothy or Inshriach Shepherd's Hut that weekend). 

Food & Drink

cake at the nursery

Tea, coffee, oil, salt and pepper is all provided for you, eggs are available in the farmyard and from mid summer onwards salads and vegetables can be supplied from the gardens on the estate. 

Right next door is the well-known Inshriach Alpine Nursery Garden where, as well as plants, there is an excellent cake and coffee shop open every day except Wednesday. Whole cakes to take away can be ordered in advance.

The Old School Shop at Inverdruie sells meat from the Rothiemurchus Estate as well as the best selection of whisky and wine in the area and good local cheeses.

Next to the Old School Shop is the Druie restaurant open in the daytime for soup and sandwiches.  

The Old Bridge Inn, Aviemore. An excellent pub with fine food. Booking for dinner essential.

Meet your hosts

inshriach house

Walter Micklethwait and his mother Lucy run the Inshriach Estate. The Edwardian house (now operating as a self-catering property for holidays and photoshoots) was built in 1906 as a sporting lodge, part of a 5,000 acre estate. In 1970 Walter’s grandfather bought the house and farmland. In 2008 Walter (an antique dealer and king of DIY) and Lucy (an art historian) took over . . .

The whole estate needed restoration and they set about this in a characteristically resourceful style. The main house (all 10 bedrooms of it) is redecorated but retains its original layout and features such as enormous baths, bits of early wallpaper and even a couple of original carpets. Retaining an Edwardian atmosphere was important, but so was the environment. A wood pellet boiler was installed, and solar panels. The use of Ecover washing products is compulsory.

Now Walter has turned his attention to the other buildings on the estate and to running short holiday lets in the Yurt, the Bothy, the Beermoth and the Shepherd's Hut. The Micklethwaits view themselves as being a bit like The Wombles. All over Inshriach you will find resourceful re-use, from stiles to bridges, furniture to fencing, all made from foraged materials. The platform for the yurt is made from discarded fence posts, scaffold planks and timber, the barbecue from a truck wheel and all the furnishings are relics from the house or restored bits from junk shops.

Inshriach is also the scene of the Insider Festival, another exercise in making brass from muck. All the bars and backdrops are made from recycled, donated and reclaimed materials. The festival features some of the hottest folk and emerging acts from across Scotland.

Wildlife

There are 3 separate SSSIs on the river and the estate is working with the RSPB to improve habitats for rare birds. Keep your bacon in the yurt or the badgers or pine martens will have it. Deer come down from the moors in the winter to graze in the garden and, if you’re lucky, you might spot a wild cat or a capercaillie. There are red squirrels in the trees, ospreys feeding from the river, buzzards, eagles and other birds of prey in the sky. Along the river you could meet anything from oystercatchers to goldeneye ducks, otters and voles.  On the farm there are highland ponies, highland cattle and a small dog called Monty.  Oh, and there have even been recent sightings of a panther in the woods. . .

Getting there

Inshriach House, nr Aviemore PH22 1QP

By car - BEWARE SAT NAV, it will take you to the wrong house.

Take the A9 to Aviemore. At the roundabout at the south end of the town turn towards Coylumbridge, then take a right turn to Inshriach on the B970. After 4 miles go past the Inshriach Nursery Gardens and take the next turning on the right marked Inshriach Farm. There is a new car park by the farmyard, park here and walk down.

By train 

Aviemore Station is 5 miles from Inshriach. Taxis or bikes can take you the rest of the way.

By Boat

Come down the Spey. You enter Inshriach waters half a mile from Loch Insh, 2 miles later keep your eyes peeled for a yurt on your right hand side. Disembark.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.