Cabin by the Castle
Moray, United Kingdom
Duffus
- Our low price promise from £110 p/n
-
Cabin
Sleeps 2
- One king-size bed
Overview
You’d be hard pressed to find a cosier spot on the whole of Scotland’s Moray coast. The cabin’s simple space is filled with light from the huge windows, but good insulation, a big corner sofa and achingly soft cashmere blankets make it as snug as it is bright. The kitchen, modern bathroom and double bedroom all face out to the views of Duffus Castle, whose ruins catch the light at sunrise and sunset spectacularly. The cabin is beside the old farmhouse, which is also a holiday let, but has a separate entrance and shares no facilities or garden space with the cabin. You park right beside the cabin itself, let yourselves in and minutes later you’ll be settled in on the sofa, or rummaging through the welcome hamper to see what fantastic local produce you can snack on. After that, there’s nothing more to do than get comfy and fall asleep under a book. Unless you fancy a bit of an adventure of course.
The cabin has been designed with “coorie” (it’s the Scottish Hygge) in mind throughout, but there’s plenty out there if you feel like you need to earn your snuggling time. The walk straight across to the castle is simple and fun, plus you can borrow the bat detector and see who’s out at night. For longer hikes you can access the Moray Coastal Trail, and there are more routes up through the grounds of the Duffus Estate. If you fancy seeing some history in action, visit the Speyside Cooperage, Baxters Highland Village or Johnston’s Woollen Mill. If you’re after wildlife encounters, then head out to sea in search of the resident bottlenose dolphins or just wander through the estate and keep an eye out for deer, hare, badgers and all sorts of other creatures that call the estate home. If you’re around during autumn, then you might find the fields by the cabin filled with thousands of migrating geese and swans.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 10 am
- Please bring wellies / walking boots and bikes (the area is great for road biking and mountain biking)
- Please be aware that the cabin is located a few miles from RAF Lossiemouth. Depending on the training schedule there is a chance that guests may see/hear some planes
- The owners provide a good stock of firewood for use in the fire bowl. If guests need more they can let them know and they will top it up
- Mobile phone signal available
- WiFi available in the cabin
Sleeping arrangements
- One king-size bed
Extra space available
Space for 1 pet from £20 per pet per stay Water bowls are provided
Cooking
- Four ring induction hob
- Electric oven
- Fully equipped kitchen
- Electric fridge
Washing
- Electric shower
- Bathroom toiletries provided
- Flushing toilet
Heating, lighting & bedding
- Bed linen and towels provided
- Electric heating
- Electric lighting
- Plug sockets in the cabin
Entertainment
- Small selection of board games and cards etc
- Books
Getting there
Cabin by the Castle, Old Duffus Farm, Duffus, Elgin, Moray, IV30 5RH
By car
Take the A96 to Elgin. Turn off the A96 onto the A941 at the Aldi/Halfords roundabout. Follow for about ½ mile before turning left at traffic lights, signposted B9012 Hopeman. Take the first right onto the B9012 by the Premier shop and Post Office along Duffus Road. Follow road for approximately 4 miles - along the way you will turn down a long hill which then bends to the left and then to the right onto a long straight. Take the next right which is signposted for Duffus Castle and Shempston. You will see Crosslots cottage on your left and then Crosslots farmhouse and farm buildings on your right. Continue on for about ¼ mile and then you will see two small cottages on your left (a cream one with a new garage and then a grey harled one). Opposite these cottages on your right is a track with a brown tourist sign for Duffus Castle. There is also a white sign with Old Duffus Farmhouse on it.
Turn right here and carry along the narrow track past a cottage on the left before reaching the farmhouse just past the farm buildings on the right. Turn right as if you are pulling up at the back door of the farmhouse. Just past the farmhouse, on your left, you’ll see the cabin by the castle just in behind an old stone wall. Drive slowly up with the farm buildings on your right and the cabin on your left. An old whisky barrel ahead of you marks when you turn left, up the gravel drive and into the cabin area. Pull up beside the cabin.
By public transport
There is a train and bus station in Elgin which is 4 miles away
The nearest airport is Inverness or Aberdeen
Food & Drink
At Duffus
The owners provide a welcome pack that generally contains eggs (their own or from a local farm), milk, rolls (depends what their local shop has in), local jam (Baxters in Fochabers) and local shortbread (Walkers in Elgin).
Local shops
The nearest shop for basics is Duffus Post Office & Shop which is 2 miles away.
Pubs & restaurants
The Bothy Grant Street, Burghead 01343 830006 -
Open Mon-Sun all day and Friday and Saturday nights for dinner. Call ahead for further info, booking essential and well worth it. Fantastic chef who focuses on local seafood fresh off the boats in the harbour round the corner from the bistro and local meat. These guys are the real deal and are passionate about serving delicious local produce. Burghead is only a 10-minute drive from the cabin.
Kimberly Inn, Findhorn, 01309 690492 -
Friendly local pub serving local sea food and more in cosy surroundings. Findhorn is a beautiful, picturesque old fishing village a short 10-minute drive from the cabin. Great for a stroll before or after your meal. If it's sunny try and arrive early for one of their outside seats and take in the sea view.
The Kale Yard, Boath House, Auldearn, Nairn 01667 452233 -
Garden café located in the walled garden at Boath House featuring a wood fired pizza oven. Beautifully done with lovely food. Ideal outside seating area within the walled garden makes this a stunning place to eat in the summer. This is slightly further away at about 30-minutes drive, however, it's on the way to/from Inverness airport so perhaps somewhere to consider on your arrival/departure journey.
Harbour Lights, Pitgaveny Quay, Lossiemouth 01343 814622 -
Open 7 days a week as a café but it is only open on Saturday nights for dinner. Booking recommended. Situated at Lossiemouth marina you can eat local seafood whilst taking in the yachts. This is about 10-minutes drive away from the cabin.
The Drouthy Cobbler, 48A High Street, Elgin, 01343 596000 -
Bar, kitchen and venue in the centre of Elgin (hidden down a wee alley) – great food and drinks every time!
Activities
At Duffus
Sitting and relaxing at the cabin whilst taking in the changing light over the castle ruins.
Evening stroll up to the castle with the owners bat detector to discover to just who is flying around at night.
Walking - it is possible to walk from the cabin up into the main part of Duffus Estate off road. There you can access lots more trails either around the Estate woodland or further afield, e.g. up to the Moray Coastal Trail.
Pond dipping in the castle moat.
Places to visit
Here are some of the owners favourite places to visit locally:
Johnstons Cashmere and Woolen Mill, Elgin 01343 554040 - Learn all about the cashmere and woollen production process at one of Scotland’s oldest continuously working mills
Logie Steading, nr Forres 01309 611378 - Something for everyone at this converted steading with café, shops, gallery, walks and outside play area
Gordon Castle - Walled Garden & Cafe, Fochabers - This old walled garden is being gradually restored to its former glory. There is a gorgeous café situated beside the garden along with a children’s imaginative play area.
Baxters Highland Village, Fochabers 01343 820666 - Discover the history of the Baxter’s story in the old original grocery shop plus lots of other shops selling delicious goodies and cafes to explore
The Loft Activity Centre, nr Kinloss 01343 85011 - Open all year, this centre offers a host of activities from quad bike and laser tag to grass sledging and pottery painting. Take a look at their website for full details.
Scottish Dolphin Centre, Spey Bay 01343 820339 - Find out about our local populations of bottlenose dolphins, otters, seals and ospreys – you might even be lucky enough to spot a dolphin!
Speyside Cooperage, Craigellachie 01340 871108 - The only working cooperage in the UK – open all year
Elgin Museum, High Street, Elgin 01343 543675 - Scotland’s oldest independent museum! You’ll find objects from around the world but especially from Moray
Outdoor & active
There is plenty to keep the most adventurous outdoor enthusiast happy. A good website showing paths and outdoor access of all forms (biking, walking, waterways etc) in Moray take a look at: http://www.morayways.org.uk
Moray Monster Trails - Graded mountain bike trails to suit every level
Aquaplay Scotland - This local company gives a great day out, e.g. SUP, canoeing, kayaking, burn scrambling, coasteering, gorge walking and river bugging to name a few
Ace Adventures - Outdoor activity specialists
North 58 Sea Adventures - Running out of Lossiemouth and Findhorn you can do all sorts of fun sea based activities with North 58 – Dolphin spotting trips, dinner cruises, exploring the coastline etc.
Outfit Moray - Based in Lossiemouth & offers canoe, kayak and bike rental service
New Wave Surf School - Mobile surf school offering lessons along the Moray coast, including Lossiemouth
Moray Firth Fishing Charters - Deep sea fishing trips from Burghead
Meet your hosts
Meet Caroline and Ed
The Dunbar family have owned and lived on Duffus Estate since the late 1600's and Carolines' husband, Ed, grew up running wild in the woodland with his two sisters during the 70's &'80's. Duffus House was built with stone from Duffus Castle after it started subsiding. This was the family home until Ed’s grandfather (another Sir Edward) decided to downsize and lease the building to Kurt Hahn to enable him to start his school, which was to become the famous Gordonstoun School. Gordonstoun continued to lease the building for use as a boarding house from the Dunbar family until 2017. The school’s decision not to renew its lease of Duffus House was the catalyst for Caroline and Ed to relocate from East Lothian.
In 2013 they made the move up to Moray to take on the challenge of redeveloping Duffus House, whilst also taking on the management of the Estate as a whole and making this stunning wee corner of Moray their home. It was during this time that they also decided to take some of the estate properties in a new direction and create some unique, rural holiday lets. The inspiration was the stunning view from Old Duffus Farmhouse, across to the ruins of Duffus Castle - it's such a magical place. This proved successful and so over the years they added a further 3 properties to their self catering portfolio.
Caroline and Ed are both passionate about promoting their beautiful corner of the Moray - they really do have something to offer everyone - miles of unspoilt sandy beaches, dolphins, cliff top walks, sea stacks and caves to explore, acres of woodland and forest
Wildlife & the environment
The cabin is situated in farmland at the south edge of Duffus Estate. There is a plethora of local wildlife on your doorstep - roe deer, hare, rabbits, bats, badgers, foxes, stoats, weasels, migrating geese and swans not to mention the huge amount of bird life - the surrounding fields have a healthy population of yellow hammers, as well as herons on the castle moat, sparrow hawks, buzzards, partridge, to name a few. It is a 20-minute stroll along tracks to get to the main part of the estate. If you are quiet you may well spot one of the resident red squirrels who make regular appearances. If you stay during autumn you will be treated to the amazing sight of thousands of geese and swans resting and feeding in the fields around Duffus Castle as part of their annual migration. It is a sight to behold.
Reviews
Great holiday, lovely cabin, brilliant part of the world
04/06/2022Sandy
We stayed for three nights and felt at home. I would be happy to live there. The cabin is very cosy and comfortable, and has an outdoor area with facilities. The view from the almost completely glass frontage is gorgeous. The cabin is part of an estate steeped in history, with a castle, lovely walks and a grass tennis court which we enjoyed. The surrounding area is pleasantly scenic, with beautiful beaches and forests, and several small towns to explore. We brought our bikes and were lucky with the weather. RAF Lossiemouth is nearby so be aware there is aeroplane noise every now and again during the day, which we considered was an added attraction. The cabin is a new property, and the owners have obviously invested a lot to make a stay there very rewarding. We were very impressed, and highly recommend Cabin by the Castle.
10/05/2022David
Accommodation was fantastic really clean and very comfortable it was a pleasure to stay there , great location overlooking duffus castle , we enjoyed having a meal and few drinks overlooking the castle in the evening,we enjoyed lots of walks in the area ,the weather was not great but we still had an amazing Tim exploring the area
06/04/2022Caroline
Super place and setting, which it makes the most of with the big windows in all rooms. Some fantastic sunrises over the castle
01/04/2022Iain
We had a lovely 2 night stay at the Eco Cabin by the Castle on Duffus Estate. Caroline and Ed provided lots of really helpful information before arrival and left a pack in the cabin. The cabin is such a nice, tranquil place for a bit of respite from with stunning views of Duffus castle from all of the rooms. It is finished in a scandi/minimalist style, and we found it had everything we needed from our stay. The hammock (yes in March in Scotland) was brilliant.
06/03/2022Roger
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Great holiday, lovely cabin, brilliant part of the world
04/06/2022