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Pilot Panther - nominated for The Sawdays Awards
Pilot Panther video
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The Lovestruck at Mhor, Scotland
The Lovestruck at Mhor, Scotland
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Pilot Panther - Wagon in Perthshire, United Kingdom

Last cache: 12:47:23, Monday 18 September 2017

Mhor

Suitable for children of all ages

Pets welcome

Kids are welcome at Mhor. No more than two pets at any one time, £10 per pet for the stay. Please arrange with Mhor on arrival

Dramatic loch views from the bedroom and fabulous food in the award-winning hotel restaurant

The Pilot Panther is a classic 1950 showman's wagon originally built by The Coventry Steel Company, once renowned as the finest wagon makers in the country. Its journey has been long and rambling, but it has settled in a fine location. The views from every window are of the spectacular loch which seems to change with the weather and provide a new sight every day. Off the main living and sleeping area, which also has the oven and grill, is the double bunk room. The loos and shower are a minute's walk away at the hotel.

The great walking and stunning views around the long loch will help you work up an appetite worthy of Monachlye Mhor, an award-winning pilgrimage for Scottish foodies. Or you can arrange to have breakfast at the hotel and fuel up before you go. Rather handily, the family that run the restaurant also manage the farm, which ensures that a good supply of very local produce goes onto the amazing menus. They have their own fishery, bakery and tea rooms too, all of which can provide you with take away ingredients or eat-in goodies.

Our guests say...

This was our second time staying at the Pilot Panther, we were there 3 years ago for our honeymoon! We had such an amazing time both times we stayed and really hope to make it back for another anniversary!!

08/08/2017

Ben & Colleen

Absolutely perfect, incredible views, ultra comfy bed and in an amazing setting. We ate at the restaurant which was outstanding.

23/07/2017

Babs

We had one night for 3 people to travel from Glasgow and London for a birthday celebration together. Pilot Panther was perfect for our needs being not far from Glasgow, unusual and set in a stunningly beautiful loch location at Monachyle Mhor. We loved having our own space and also being able to use the bar, lounge and restaurant facilities at MM.

22/04/2017

Louise

The Pilot Panther is a quirky caravan in an amazing location with great facilities on site. We were there as a four - two adults and two kids and there was sufficient room for the four of us for a couple of nights.

05/04/2017

Euan

Me and my partner had the best weekend! it was james 30th birthday and i could not of picked a better location or accommodation. The Pilot panther was better than expected and i will absolutely be back to stay. The staff could not of been nicer and the food was awesome! i am already looking at dates for my next stay! highly recommended to anyone looking for a relaxing weekend away. Thanks so much for everything!

24/03/2017

jenna

We had a brilliant time at Pilot Panther. The setting was absolutely stunning and we both adored soaking up the glorious views from every window of the wagon - particularly the gorgeous sunrises over the mountains. Despite the rain, we managed to enjoy walks around the loch and surrounding area and we dined in the restaurant on our last evening - the food was divine! Thank you for a special and memorable stay. Shaun and Natalie.

14/03/2017

Natalie

It was amazing. The location is gorgeous and there is so much to do and stunning scenery. The owners are really friendly and helpful. We had a brilliant time and will definitely go back.

26/07/2016

Sarah

This is our second visit. The pilot panther is just beautiful and has the most incredible position overlooking a loch. The hotel is just minutes away ( but can't be seen) and the staff are delightful and facilities are first class. Our girls loved being taken for a walk by the hotel's dogs and collecting eggs from the chickens. The pilot panther now has it's own beautiful shower and toilet facilities at the hotel.

08/07/2016

Karen

Total home away from home at Mhor. Hands down the best customer service we've experienced in a long time. Amazing location - The hustle of London washed in minutes after waking up to that view!

17/06/2016

Daniel

Exceptional views, comfortable and cosy.

29/04/2016

Louise

Magical, romantic and everything I was looking for and more. Perfect wee get away!

04/11/2015

Emma

We had a brilliant time – restful, open fresh air and incredible views.

25/10/2015

Helen

Spectacular views and a really enjoyable stay. Hotel about a minute's walk away, but on the other side of the hardly used single track road so no one passes by, which is nice. Great time had by me and my 2 young daughters who loved their comfy bunk beds.

23/08/2015

Struan

Beautiful setting, amazing view, thoughtfully designed interiors and well equipped. Quirky and comfortable. Very cozy thanks to efficient wood burner. (We were blessed with very very wet weather but felt warm and dry inside!) Great to be able to use a luxurious bathroom in the hotel. Hotel very welcoming

27/07/2015

Sophie

It was amazing. Great views and very cosy.

25/05/2015

Melanie

We absolutely loved it! Even the torrential rain didn't spoil our stay. The setting is beautiful and the hotel staff are so friendly and helpful. We were made to feel very welcome and nothing we asked for was any trouble. We went for walks along the loch sides, ticked lots of things in an I-Spy nature book, and the kids loved the sheep and the lambs near the wagon. We went to that local cafe, Mhor 84, for a relaxing aftenoon of fabulous cakes and jigsaw puzzles. The log stove in the wagon kept us warm and cosy and it was just one great adventure!

16/05/2015

Alison

Great location and breath taking views even in wild weather. Thank goodness for the Woodburner for a winter stay! Friendly staff at hotel made us feel welcome.

27/02/2015

Laura

The wagon is in a stunning location with amazing views. It is beautifully decorated and the big bed was super comfy. We did stay on a super cold weekend in Febuary with snow and ice everywhere. The cabin was toasty with the fire lit but did get quite cold at night. The bunk beds room is harder to heat but this would only be a problem if you were hit with the freezing conditions we were in. The hotel is gorgeous though and the breakfast was exceedingly good quality. I wish we had eaten at the hotel but theres no point having a posh meal with a toddler... There was no issue using the shower in the owners house which is beautiful and and very luxurious. The owners were incredibly welcoming and laid back about us wandering in and out. I would love to go back, but might aim for slightly warmer weather next time!

20/02/2015

Rhona

A beautiful setting at the pilot panther, a very cosy couple of nights with roaring log fire and lovely views of the loch. We were made to feel very welcome and enjoyed the luxuries of the hotel as well as the glamping lifestyle of pilot panther.

16/02/2015

Alice

Beautiful location and wonderful views of the winter landscape, with snow on the hills, ice on the loch and the warm glow of the wood-burning stove to return to in the Pilot Panther after a day out exploring.

23/01/2015

Alasdair

"The pilot panther is fantastic - very cosy and warm and the views are amazing.  Loved the design and the fact you can do your own catering on go to the hotel for the food that Monachyle Mhor offer.  We were well looked after - lots of firewood, teas and coffees, Very chilled weekend, very cosy and comfortable and memorable."

28/11/2014

Jennifer

"We had an incredible holiday in the Pilot Panther, stunning scenery and great weather.  I was fortunate enough to propose to my girlfriend and get engaged during a walk in the glen around the hotel, which made it even better. The staff at the Monachyle Mhor were superb and created a very relaxed environment, which was perfect for our visit.  The Pilot was brilliant, cold in the mornings - but became a box of warmth in the evenings with the fire on"

23/11/2014

Alex

"Beautiful location, fab food, attentive and friendly staff, great bathroom facilities- this place is very romantic.  Only negative is the price. We got a special needs that included a reduced rate and breakfast. For the full price without breakfast I would expect at least an outside composting toilet even if full facilities were located in the main hotel."

14/11/2014

Kerry

"We loved it!  It was in an amazing spot at the top of the loch and we arrived to a beautiful sunset. The Pilot Panther was so cosy and welcoming, the staff very helpful and warm, and the hotel beautiful (not to mention the fantastic food and yummy drinks)  I knew we would be using shower & loos on the hotel site, but hadn't appreciated that it would be the owner's own home!  That was a wee bit awkward, but they were so lovely about it. Apparently they are planning an independent shower & loo for the Panther which will make a big difference"

07/11/2014

Diane

"It was an awesome spot, even without the incredible Monachyle Mhor nearby. Sweeping views of the glen - arguably a much better view than any of the hotel rooms. A lovely loaf of Mhor bread on arrival and a wood burner prep'd to light were welcoming factors of the Pilot Panther. A cosy retreat that was quite upsetting to leave behind and drive back up the glen and into reality on Sunday night"

10/10/2014

Richard

"Our stay in The Pilot Panther was absolutely fantastic. The wagon was very charming and our view was one of uninterrupted beauty! The staff at Monachyle Mhor Hotel were extremely helpful, professional and friendly- a combination that is often lacking, but not in this establishment. Nothing was a problem for them and Tom had a great evening setup for the finals of the World Cup that included a complementary bar!! We had heard that the food was excellent, and it lived up to its reputation - fine dining at a reasonable price."

11/07/2014

Marie

"Absolutely brilliant. Best thing: the view, the bed, the cosy Pilot Panther, the outside wood fire, the bbq, the wood burning stove inside, the candles and the privacy."

20/06/2014

Jessica

"Once we got there it was fantastic - the Pilot Panther was cosy and cute, the view was stunning and Monachyle Mhor was everything we had hoped for!"

31/05/2014

Carolyn

"It was fantastic, the service from the staff in the hotel was brilliant. The log burner had been lit when we arrived.  We had our two children with us, and they were made to feel very welcome. The location is idyllic, not the best weather but this did not matter. Most definitely one of the best weekends away we have had."

25/04/2014

Catherine

"I really enjoyed my stay. Arriving at night and then waking up at the bottom of a mountain was incredible!"

14/02/2014

Carmie

"We had a great time. The Pilot Panther was comfortable and warm. The owners had made the Pilot very welcoming all we had to do to light the woodburner was to strike a match. The nearby hotel allowed us a bathroom for our own use  with fab toiletries. The views were beautiful."

14/10/2013

Mary

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  • Wagon for 4

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No charge at point of booking. Please pay on arrival £10 per pet for the stay (not per night).


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Essentials

The important stuff

  • Check in: 4pm
  • Check out: Midday
  • Kids are welcome
  • No more than two pets at the Pilot Panther at any one time. There is a £10 charge per pet for the stay. Please pay on arrival at Mhor
  • There is electric lighting at the Pilot Panther and devices can be charged at the hotel, which also has wi-fi
  • An initial stock of firewood will be provided. Please use economically
  • Sleeping arrangements
  • 1 king-sized double, 2 bunks

Extra space available

Space for 2 pets no charge. at point of booking. Please pay on arrival £10 per pet for the stay (not per night).

Space for 1 baby no charge.

Kids & Pets

Kids are welcome at Mhor. No more than two pets at any one time, £10 per pet for the stay. Please arrange with Mhor on arrival

Surcharges

There is a surcharge for bringing pets. A maximum of two are allowed for £10 per pet for the stay. Please arrange with Mhor on arrival

Cooking

  • Gas stove and grill
  • Kettle and crockery
  • Pots, pans, bowls and plates
  • Refrigeration available at the hotel
  • Tea, coffee and sugar in the truck. Breakfast (including juice, coffee, a starter and a main) is available in the restaurant at a price of £12.50 pp

Washing

  • Shower and loo facilities in the hotel, a short walk away (about two minutes)

Heating, lighting & bedding

  • A wood-burning stove (mainly used for heat)
  • Pillows, sheets and duvets provided for all
  • There is electric lighting and a solar charger in the Panther. Devices can also be charged up at the hotel

Entertainment

  • Cards
  • Books & board games

Activities

Outdoor & active

Take to the mountains with a hike up Ben More just at the end of the glen and there are walks from every direction of the hotel.

There are interesting and largely traffic free cycle routes that encompass historic sites, waterfalls and a spectacular viaduct.

Clamber in to your waders for some fishing at the trout rich Lochs Voil and Doine.

Two beautiful 18-hole golf courses are nearby if you should fancy a round of golf.

Seaplane trips run from the shores of Loch Voil if you have have a bit of the aviator spirit in you or simply want to view the intoxicating panoramas.

Courses & Classes

Seafood demonstrations – learn what really fresh fish is all about and gain confidence in preparing and cooking all kinds of delicious ingredients from the sea.

Landscape photography – make the stunning surroundings come alive in your pictures with expert Paul Holloway from Amoghavira Photography, winner of the 2009 Landscape Photographer of The Year.

Highland Safaris – explore Balquhidder Glen to the full with a two-hour safari tour with chance of seeing red deer and golden eagles, along with many of the historic sites of the area.

Red deer stalking – as part of the annual cull join a professional stalker for some target practice and then hit the hills to bag a stag.

Clay pigeon shooting – tuition for complete beginners and more experienced shots is available.

Or simply spend some time on the estate and unwind, play Petanque or read a book and cosy up in the Panther.

Food & Drink

Eating & Drinking at Monachyle Mhor

Tom Lewis is both the award winning head chef and owner of the rather chic Mhor restaurant. Gold winner in Eat Scotland in 2010, the food features a heavy emphasis on seasonal and local (extremely local when it's straight from the farm). Please pre-book any meals at the hotel reception, prior to arrival.

Alternatively, the bar is a great place to relax and plan your next trip after a day of climbing mountains with some top notch light meals.

Breakfast (including juice, coffee, a starter and a main) is available in the restaurant at a price of £12.50 pp

Pubs & Restaurants

MHORFish, Callander (16 miles). Chippy and cafe that is piled high with fish, oysters, mussels and prawns from the north coast of Scotland caught fresh that day. Voted one of the 50 best cafes in the UK and it's also the local fishmonger.

MHORTea, Balquhidder (3.5 miles). The Lewises bring the Mhor ethos to afternoon tea. Housed in an old library building, there is a wide selection of organic and herbal teas to go with the homemade cakes, scones and Scottish shortbread. There is also a selection of savouries.

Meet your hosts

The Lewis family come from a long line of farmers. Rob and Jean Lewis sold their farm in Abergavenny and moved up to Scotland in 1983. When they saw Monachyle Mhor, Rob struck a deal there and then, signing on the back of a cigarette packet. Today the business is still family run but has expanded to include an award-winning hotel, the poshest fish and chip cafe in Scotland, a bakery and a library tea room. The farm is still important though and is looking for alternative ways of farming and, introducing traditional breeds of cattle and controlling the whole process from livestock to meat production.

Environmental policy

The new wood pellet (made from compressed wood and sawdust) burner system replaces dependency on oil and electricity for heat and hot water. Around the farm there are plans to plant traditional hedges to add habitat while working with the CPS and RSS to better manage the native wetlands and moorland. Recycling is extensive and the pigs are happy to eat the green waste from the kitchens. The chickens provide all the eggs for the hotel while venison, beef, pork and plenty of veg come from the estate. What can't be grown or produced on site is usually sourced from within 30 miles.

Wildlife

Set in the heart of the Trossachs National Park you can rightly expect diverse and rich wildlife. There are red squirrels and sparrow hawks, while you can go out stalking red deer. If you are very lucky you may even catch a glimpse of a golden eagle but the glen is a great spot for birdwatching whether you spot this beautiful rarity or not.

Getting there

Monachyle Mhor Hotel, Balquhidder, Lochearnhead, Perthshire FK19 8PQ

By Train

Dunblane Station is approximately 30 miles from Monachyle Mhor. Taxi transfers can be arranged and take about 35 minutes.

By Car

Monachyle Mhor is about 35 miles north of Stirling, just off the A84.
Follow the A84 North from Stirling towards Crianlarich. Drive through Doune, Callander and Strathyre and after a further 2 miles turn right at the Kingshouse Hotel. Drive through Balquhidder (2 miles) and on for a further 4 miles up the Balquhidder glen and along the shores of Loch Voil. About 200 yards after the end of the loch Monachyle is set up on the hill to your right.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.