It looks like you're using an old web browser that we no longer support, so some parts of the site may not work as well as they should and you won't be able to make a booking. Please update your browser (view more details) to make sure you get the best experience.

We're sorry, earlier versions of Internet Explorer have become too unsafe to use, and we can not allow them access to the secure part of our website. We highly recommend switching to a much more secure & modern browser such as the latest versions of any of the following, Opera, Safari (Apple users),  FirefoxChrome, Internet Explorer (11 or above).

Menu
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
Karlotta, Roulotte Retreat, Scotland
roulotte_retreat_meadow_map_cropped

Karlotta - Roulotte in Scottish Borders, United Kingdom

Last cache: 09:50:41, Thursday 17 August 2017

Roulotte Retreat

Not suitable for children

Not suitable for pets

Karlotta is quite unlike any Gypsy caravan you've seen before! A place where you can relax and chat with other guests around the campfire.

Karlotta is Avril and Alan's second roulotte and the decor is a bold and successful combination of art deco and Celtic knotwork designs with horses and flowers. Its colours are Moroccan-influenced: rich purples, reds and golds. An elegant chaise longue graces the salon so that you can

Click here to see information for Big Group bookings

relax in style. Oriental hand-woven rugs soften wooden floors. The living area includes a small kitchen – perfect for cooking a tagine of wild venison or locally foraged wild mushrooms (or something else suitably Scottish-Moroccan fusion). In the bedroom there's an original-style roulotte bed with cupboards below; a few steps away is a modern stainless steel shower room with separate loo and basin. Karlotta is quite unlike any Gyspy caravan you've seen before!

Roulotte Retreat is a fascinating place to stay and Avril and Alan's creativity and warmth are apparent everywhere. But this isn't just a place where you can feel, and be, pampered; it's also a place where you can explore the charming Scottish Borders. A place where you can simply relax, chat with other guests around the campfire – or not – as you please.

Our guests say...

We loved every minute of it , great welcome from Alan and Avril. The Roulette was just as discribed and everything was perfect . Very comfy bed and the wee log burner was fab

21/03/2016

Keith

"We absolutely loved it! We went for two evenings and stayed in a beautiful cosy roulotte with a wood-burning fire. It was a trip for my birthday and it was just perfect, the owners were welcoming and friendly, and then left us in total peace and quiet"

21/12/2014

Juliet

"it was lovely and we would love to go again in the summer to see the meadows in bloom. The welcome by Avril the owner, the location and decor of the Roulotte were the best things."

11/11/2013

Kath

"Yes, I had this as a 21st birthday present and loved the couple of nights we spent in Karlotta so peaceful and relaxing, would certainly book again, perhaps in the summer so we can use the BBQ instead of the log burner, which was great and made it so cosy!"

13/10/2013

Gemma

"LOVED IT!! It was so unique, original, cosy and romantic. A real escape from reality. The best thing is the caravan itself; the hosts have thought of everything. The wood burning stove makes it so cosy and romantic. The bed was the most comfy bed ever. The power shower- oh my goodness - is fabulous."

22/02/2013

Katharine

"Yes, the roulottes were excellent and very cosy, It is amazing how space efficent they are. The wood burning stove was a big highlight as was the shower (hot and powerful - like having a back massage!) and the bed was very comfortable. We loved the way it was decorated and with the heaters on we didn't feel cold. The setting was lovely and very peaceful and owners were very friendly."

19/10/2012

Matthew

"We had a wonderful time. Roulotte Retreat was exactly what we wanted. The owners welcomed us and provided necessary information for getting about etc. The accommodation was perfect and had everything we needed (kitchen, cleanliness and a luxurious feel). The wood burning stove added to the authenticity. We both were in need of relaxation and peace. It provided that and more. We will definitely return again."

01/07/2012

Yvonne

"There were a hundred best things...jumping in the pond, finding Easter eggs outside the door, the cosiness of the wood burning stove, the beautiful decor, the comfiest bed, the walks, the incredible book shop in St Boswells, and inspiring chats with lovely Avril"

23/04/2011

James

“What an unforgettable place to spend Valentine’s Day (and a wonderful surprise)! The peaceful surroundings created such a romantic atmosphere. We thoroughly enjoyed our time in Karlotta and will surely be back for a longer stay next time! Sarah Jane and David, Glasgow”

14/02/2011

davidandsj

"A truly wonderful place to stay – very peaceful and tranquil. Thanks to Avril and Alan for making such a beautiful setting.”

12/09/2010

Anne & Mark

“Many thanks to both Avril and Alan for their wonderful friendly welcome. You very much made us feel part of the Roulotte Retreat ‘family’. Your extensive knowledge of your local area was very helpful giving us lots of top tips on places to go and see (and eat!). Karlotta was beautiful and a real novel experience, made all the more special by the little details, brass ducks on curtain rails, Moroccan tea pot, quirky crockery, and authentic items of furniture. Perfect relaxation, and something different to tell family and friends about once home… Thank you so much, we hope to see you again!”

21/07/2010

Kathryn & Timothy

Not what you're looking for? Search...


Want to know a bit more about glamping? Read about...



Book this place

Step 1: Select check-in date

There is a 2 night minimum on bookings at Karlotta

Key:

x Check-in

x Unavailable

Step 2: Select length of stay

You're booking…

  • Roulotte for 2

Step 3: Who's coming?

Not suitable for children

Not suitable for babies

Not suitable for pets


Booking summary

Check-in:
No dates selected
Check-out:
No dates selected
Price:
Select your dates first!

Please select your arrival date and length of stay before booking

We'll ask you for your details and secure payment on the next step. Terms & Conditions


Any questions?

+44 (0)117 204 7830

Love this place? Tell everyone!

Essentials

The important stuff

  • Check in time is 4 - 6pm. Check in after 8pm, £15. After 10pm, £20 (cost per roulotte and payable direct to the owners)
  • Check out time is 10:30am
  • At present Roulotte Retreat is Wi-fi free but it may be available in the future, separate from the roulottes
  • The nearest shops are in St Boswells (3 miles)
  • You should bring wellies for paddling in the lochan and stream
  • Sleeping arrangements
  • 1 double.

Cooking

  • BBQ firepit
  • Kettle
  • Toaster
  • Full crockery and cutlery for two
  • Glasses and a water jug
  • Small fridge with small freezer compartment
  • Electric cooker
  • Outside seating area with beautiful views

Washing

  • Each roulotte has its own kitchen sink, shower room and loo with wash basin

Heating, lighting & bedding

  • Electric radiator and stove, outside firepit
  • All bedlinen and towels are provided

Entertainment

  • A good selection of books
  • A deck of cards
  • Board games
  • Radio to listen to the afternoon play and book at bedtime
  • Petanque
  • At present Roulotte Retreat is Wi-fi free but it may be available in the future, separate from the roulottes
  • The nearest shops are in St Boswells (3 miles)
  • Roulotte Retreat is a special place to just be and there are all sorts of ways to make your stay even more special. The following can be arranged directly with Avril and Alan:
  • Breakfast hampers (meat, vegetarian or vegan)
  • Champagne on ice, decorate Roulotte Retreat style

Activities

Set beneath trees on a small private estate near the Eildon Hills, Roulotte Retreat offers you the chance to escape, but also to enjoy the many attractions of the Scottish Borders. Just three miles away from Melrose, home of Rugby Sevens and the Borders Book Festival, and right at the heart of the Borders and the famous Common Ridings, it's easily accessible from all local towns and villages. There are many events held in the Scottish Borders throughout the year as well as excellent restaurants, swimming pools, cinema and theatres.

Outdoor and active

St. Cuthbert’s Way long-distance footpath meanders nearby and woodlands, streams, waterfalls and hills complete the surrounding beautiful landscape.

The River Tweed flows nearby, in fact the very burn which runs through the meadow flows into this famous salmon fishing river, which meanders through the local countryside en route to the sea at Berwick upon Tweed.

The beautiful valleys of Yarrow and Ettrick fan out from Selkirk and onwards up towards Moffat and Eskdalemuir where the famous Tibetan Monastery of Samye Ling is situated. Another neighbouring valley moves towards Peebles and its mountain biking terrain. There's also horse-riding and canoeing, plus many other outdoor options nearby.

Festivals & events

Staying put

Roulotte Retreat is a special place to just be and there are all sorts of ways to make your stay even more special. The following can be arranged directly with Avril and Alan:

Breakfast hamper (meat, vegetarian or vegan)

Champagne on ice, decorated Roulotte Retreat style

Themed breaks

Throughout the year Roulotte Retreat will be offering themed breaks so you can relax, have fun and learn something new at the same time. Some of the more popular themes will include:

Yoga – Practice yoga indoors and weather permitting in the fresh air, greeting the sun in the morning. Ease those tired joints, discover the power of the breath, stretch and flex body and mind with Avril Berry, Yoga Teacher and Yoga Therapist.

Art – with local artists offering courses in drawing, painting, watercolours, sculpture, pottery, etc. Visits to local studios and craft workshops are great sources of inspiration as well as excellent retail therapy.

Creative writing – local writers will encourage all you budding authors to put pen to paper and have fun with the written word. The Scottish Borders has a rich literary heritage and you can visit the very places frequented by famous authors for inspiration.

Fitness – classes, courses and workshops with local sports/fitness instructors.

The Art of Massage – learn this beneficial and relaxing therapy.

Active Sports – try the many and varied active sports on offer in the Scottish Borders, including: canoeing, kayaking, gorge-walking, horse-riding, mountain biking, quad-biking, etc.

Courses & classes

Wellbeing

Yoga – stretch the body, discover the power of the breath and calm the mind with Yoga, in one-to-one sessions or small groups.

Massage – indulge yourself and let the tension melt away with a full menu of massage therapies.

Beauty treatments - Treat yourself to some beauty treatments for an extra bit of pampering.

Personal Training – work out with a personal trainer, either one-to-one or in small groups.

Food & Drink

 At Roulotte Retreat

the house

As a group visiting Roulotte Retreat you may wish to organise food for a special occasion. Ask Avril and Alan about excellent local caterers.

Pubs & restaurants

Marmions, Melrose (4 miles). A relaxed, laid-back bistro atmosphere with delicious food from many cultures, including Turkish-inspired dishes.

The Town House, Melrose (4 miles). A contemporary restaurant with first class food and beautiful décor.

Burts, Melrose (4 miles). Great bar suppers and restaurant.

Montecassino, Melrose (4 miles). Italian pizzas and much more, good family atmosphere.

Seasons, Gattonside (5.5 miles). Wonderful food in a relaxed inviting atmosphere – superb desserts.

The Buccleuch, St. Boswells (3 miles). Bar suppers both inside and in the delightful garden.

Main Street Trading Gallery, St. Boswells (3 miles). Bookstore and café with delicious cake and coffee.

The Denholm Meet, Denholm (10 miles). A fabulous bistro, well worth the drive, with Aladdin’s Cave style antique shop upstairs and monthly music nights.

The County Hotel, Selkirk (6.5 miles). Great coffee shop, bar food and excellent restaurant with exquisite décor.

The Flat Cat, Lauder (13 miles). Great café and art gallery featuring local artists, do leave room for the cakes! Furniture by Tim Stead.

The Jammy Coo, Lilliesleaf (10 miles). Café and art gallery with friendly atmosphere in a small local village.

Oscars, Kelso (12.5 miles). Excellent food in this Borders market town, open evenings – try the excellent fajitas, veggie and non-veg.

Damascus Drum, Hawick (13.5 miles). Excellent food from afar in a delightful bookshop atmosphere.

Beanscene, Hawick (13.5 miles). Café with music, cinema and events, overlooking the river.

The Glen Cafe, St. Mary’s Loch, Yarrow Valley (23.5 miles). After the wonderful views on the way up the valley and a walk by the lochs it is so refreshing to visit The Glen with its bistro-type atmosphere, all the Sunday papers and free internet.

Meet your hosts

a happy chicken

Avril and Alan are the inspiration and driving force behind Roulotte Retreat; their warm personalities and zest for life touch everyone who visits and from the vibrant colours of the roulottes through to the meadow with its wonderful wildlife, every aspect of Roulotte Retreat reflects their beliefs, values and interests. Even the chickens look happy…

In March 2008 the idea emerged of a romantic retreat in their meadow. A place where guests could restore, recharge, rejuvenate, just by being there, surrounded by nature. The first caravan to arrive was the traditional bowtop. They then discovered roulottes. In September 2008, Avril and Alan travelled to France to meet the artisans who would go on to create their dream of wooden Romany style caravans, or roulottes, as they are known in France.

Avril and Alan didn't just want roulottes, they wanted to work with highly skilled craftsman recognised for their beautiful carving and work, who could create designs unique to Roulotte Retreat inspired by Avril and Alan's ideas. This search has taken them to France as well as Holland and some of the next roulottes are currently being built in both countries. Made of oak, ash, chestnut, pine and wild cherry, each French roulotte takes two carpenters six months to complete. Quality furniture has been lovingly sourced over the last couple of years and exotic fabrics have been hand finished into the finest drapes to adorn the walls, perfecting the roulottes' unusual, quirky interiors.

Roulotte Retreat opened in August 2010 with the first two roulottes, Devanna and Karlotta, both from France. In 2011 four more roulottes from France and Holland will arrive and settle in the meadow. Each roulotte will have its own personality and unique style inviting guests to book according to their mood and taste…

Roulotte history

roulotte carving

There is much discussion about this but it is generally agreed that Gypsies are an Indian people who left the subcontinent in the 10th century for Persia. From there, the exodus continued to Armenia, Syria, the future Iraq, Byzantine Greece, the Balkans, Western Europe, and North America. Long past World War II, roulottes remained a way of life for European Gypsies.

Initially these groups left on foot, carrying their heavy loads, but later acquired donkeys to transport their belongings. The more affluent would buy wagons which were drawn by oxen and these would be covered by a felt cover – the original Gypsy caravan, or ‘living wagon’. At the beginning of the 19th century the first wooden carts were used as houses and by the end of the 19th century wooden Gypsy caravans replaced the wicker wagon predecessors and so became real homes on wheels with a door, windows, shutters and a chimney.

Like little wooden homes on wheels, roulottes have captured the imagination of all those who have seen them roll along the lanes and villages of France. Now they are being rescued, restored and new designs based on the originals are being created to bring them back to life again, representing the spirit of the proud nomadic people who lived in them.

In 1888 van Gogh painted Encampment of Gypsies with Caravans, in the area of Arles. ‘Madeline and the Gypsies’,written by Bemelman in 1959, is the story of the famous schoolgirl Madeline and Pepito and their adventure where they join the circus and tour France in a roulotte. The great Gypsy guitarist Django Reinhardt is also connected with the roulotte as are the Gypsy Kings, who come from Gypsy communities in Arles and Montpellier.

Environmental policy

the lochan

Avril and Alan are committed to being as environmentally friendly as possible and urge guests to be so too. In the meadow they have planted native trees and hedging to encourage wildlife, flowers and berries and increase biodiversity. The wildlife pond is lined naturally with clay and filtered by reeds so it is clean, fresh water supporting an abundance of aquatic life and plants.

The roulottes are made from locally sourced timber from near where they are made in France and Holland. Although being imported from France and Holland, they made a decision to buy them from the local artisans who have been carrying on this ancient craft and creating unique roulottes. They have used a local haulage company in the Scottish Borders who already travel over to France and Holland and so were able to transport the roulottes on their return journey. The roulottes and cottage are painted with eco-friendly paint and use natural materials whenever possible. The roulottes are equipped with many energy-efficient appliances including eco kettles and toasters. Solar lighting and minimal low level lighting only is used throughout the site to avoid light pollution in such a natural environment, which is excellent for star-gazing. All loos are low flush and 'water pebbles' are used in the showers to reduce water usage. The firepit and campfires are supplied with wood from local woodlands and water butts collect rainwater which helps to water the plants or clean wellies. Herbs are grown in the meadow and the meandering chickens can supply free range eggs. No cars are allowed in the meadow to preserve the natural integrity of the landscape. Guests are asked to arrive in one car only and they have space allocated in a natural car park sheltered by trees.

Wildlife

geese

Avril and Alan have enhanced the beauty of the local landscape by planting more native trees, shrubs and wildflowers providing a natural environment where both holiday guests and the resident wildlife can happily co-exist in harmony with each other. Roulotte Retreat is situated in a beautiful three-acre meadow set below the Eildon Hills (as legend goes, home to the sleeping King Arthur and his Knights as well as the Queen of the Fairies and her Queendom who led Thomas the Rhymer astray all those years ago). The West Burn runs through the field offering delightful pools en route to its junction with the Bowden Burn and onwards to the River Tweed and the sea. In the middle of the meadow is a lochan complete with jetty and small shingle beach. The meadow landscape reflects that of the surrounding countryside with mounds of broom, gorse, hawthorn and wild rose. Wildlife abounds in and around the meadow – at night you can hear the hooting of owls, in the early morning you may catch a glimpse of the elusive deer. A family of badgers are known to come out and play at the end of the drive when they think no one is looking. Great bird-watching is right on your doorstep with nuthatches, yellowhammers, goldfinches, goldcrests, tree-creepers, long-tailed tits, woodpeckers, blue tits, sparrowhawks, swallows and kites amongst others. Herons arrive for a snack from the burn in the meadow and pheasants stroll in to share food with the chickens and geese. Voles, moles, fieldmice, rabbits, hares and foxes share the fields and hedgerows.

Getting there

Roulotte Retreat, Bowden Mill House, Melrose TD6 OSU

By car - DO NOT USE SATNAV, YOU WILL END UP AT THE NEIGHBOURS'!

Please contact Avril before your stay for more information

Roulotte Retreat is just off the A68 from St. Boswells or near the A7 which runs through Selkirk, Hawick and Galashiels.

From Edinburgh. [North] A68

Pick up the A68 from the ring road A720 and head south for Jedburgh. You go through Pathead, Lauder, Earlston and then at the Newtown St Boswell turn off, right. Follow the B6398 road, you come to the Scottish Border Council building on the right and the road is named the Bowden Road. Turn right here and follow the road and you will see the Eildon Hills on the right. Keep going for about a mile.

When you come to the village, please go slowly and you will see the old water well on the right and the war memorial on the left. Just beyond that there is a turn off to the left marked Bowden Kirk[church]. Take that turning and pass the two white houses on the right. Caution is required as you follow the road round the right hand bend that is a blind corner. At the bottom of the hill you may be able to see the boulder just on the left of the driveway with the roulotte silhouette on it, keep straight and then you are there at Roulotte Retreat.

If you go over the bridge you have gone too far.

From Newcastle. [South] A68

Follow the A68 through Jedburgh until you come to St Boswells, look for the turn off to the left marked Selkirk A699. Travel for a couple of miles and you will see a white house on the left close to the road edge. You will see a sign for the right hand turn to Bowden Kirk [church]. Take this turning past the grave yard and Kirk [church]. There is a double bend taking you over the bridge so go carefully with on-coming traffic in mind. Do not take the turning before the bridge as you will visit our neighbour.

So once you are over the bridge look for the boulder on the left with the silhouette of the roulotte and turn left up the drive and you have arrived.

From Carlisle. [South West] A7

After the M6 pick up the A7 at Houghton, sign posted Langholm, Hawick and Selkirk. As you come into Selkirk just before the Shell garage on the left there is a sign for the A699 to the right for St Bowells. Take this road past the golf course on the right and keep going for about 5-6 miles and you will see a sign for Bowden. Ignore this and keep straight looking for the white house close to the road edge on the right. Just before the house you will see a sign for Bowden Kirk [church] that turns to the left. Take this turning, past the grave yard and Kirk[church]. There is a double bend taking you over the bridge, so go carefully with on-coming traffic in mind. Do not take the turning before the bridge as you will visit our neighbour.

So once you are over the bridge look for the boulder on the left with the silhouette of the roulotte and turn left up the drive and you have arrived. Do not head up the hill as you will have missed us.

From Galashiels [North West] A7 

As you come out of Galashiels on the A7 look for signs for Melrose A6091 follow this to the round about that joins the A68 north to Edinburgh and south to Jedburgh and Newcastle.

Follow the road south until you come to Newtown St Boswells turn right and follow the direction as if you were coming from the north [Edinburgh] Take this turning past the grave yard and Kirk[church]. There is a double bend taking you over the bridge so go carefully with on-coming traffic in mind. Do not take the turning before the bridge as you will visit our neighbour.

So once you are over the bridge look for the boulder on the left with the silhouette of the roulotte and turn left up the drive and you have arrived.

By bus

Buses run from Edinburgh, Newcastle and Carlisle to nearby Galashiels. Public transport pick ups are by arrangement.

By train

The nearest train stations are Edinburgh and Carlisle, buses run from both.

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.