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Ben Ledi, Trossachs Yurts, Stirling
Ben-Ledi-interior-bed
Ben-Ledi-and-BenLomond
Ben Ledi, Trossachs Yurts, Scotland
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Ben Ledi, Trossachs Yurts, Scotland
Ben Ledi, Trossachs Yurts, Scotland
Ben Ledi, Trossachs Yurts, Scotland
Ben Ledi, Trossachs Yurts, Scotland
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Ben Ledi, Trossachs Yurts, Scotland
Ben Ledi, Trossachs Yurts, Scotland

Ben Ledi - Yurt in Stirling, United Kingdom

Last cache: 09:44:46, Thursday 17 August 2017

Trossachs Yurts

  • Yurt for 4 from £98 per night (read our low price promise)
  • 1 double bed, 1 double futon. A single Futon Company sleepover mat can be added.

Suitable for children of all ages

Not suitable for pets

Kids are welcome, but pets are not allowed in Ben Ledi.

One of the three Trossachs yurts. Wild hills for walking and a range of art and crafts...

The three Trossachs yurts are a fusion of Kyrgyk design and local materials which create a homely, earthy feel. Thick rugs, felt wall-hangings and wood-burning stoves add touches of comfort to the traditional Kyrgyzstani dwellings. Ben Ledi and Ben Lomond yurts share the woodland just a little way on from Stuc a’Chroin yurt and the two together make a great family camp.

In each yurt there is a double bed and a double futon, plus a single sleepover mat which can be added for an extra child so they can sleep a family of five. From the boardwalk leading to the well equipped communal kitchen, there are impressive views across Flanders Moss National Nature Reserve, from which West Moss-Side Organic Farm, the home of Trossachs Yurts, takes its name.

There are arts and crafts courses aplenty at The West Moss-side Centre (a renovated 19thcentury steading and art gallery) including willow weaving, rushwork, felt crafting, and batik dye work. You can request a special treatment, a yoga course or even an accompanied wild swim! Beef from the cattle that graze on the moss, and both home-made bread and very local, seasonal produce from the organic kitchen garden are available for guests to buy. With all this plus the beauty of the lochs and the mountains of Loch Lomond and the Trossachs National Park to explore, you won't be short of ways to make your stay memorable. Don’t forget that you are just one hour from Glasgow and Edinburgh and close to Stirling too. 

Our guests say...

Had a fantastic stay in Kate's yurt. Beautiful location and felt like we really got away from the usual routine and switch off. Kate was an excellent host and pointed me to lots of yummy local food and we try her burgers made from her own herd of Shetland cattle - amazing!

04/08/2017

Helen

It was fantastic.

12/06/2017

Matilda

great tranquil place, cosy yurt, ideal for unwinding and for the kids

07/04/2017

donato

We had a lovely time on our recent trip, we were lucky with the weather for the most part but still enjoyed the fire in the evenings. Really enjoyable stay.

22/07/2016

Helen

Such a beautiful and peaceful setting, we had a fantastic stay in the yurt! Could not have been luckier with the weather which made sitting out on the deck with a BBQ all the better, would recommend to everyone. Thank you

30/05/2016

Eilidh

Brilliant family holiday - the yurt was lovely, warm and comfortable, Kate was so helpful and welcoming, the food we had was great. The kids loved being outdoors, exploring the woods, the 'magical, fairy circle', feeding the calf and counting cows. So much to do in the area too. Wouldn't hesitate to recommend to others or go back!

14/10/2015

Katrina

The yurts are brilliant and the setting is wonderful. The team at mos side are welcoming and accommodating and the place is a bit magical!

12/10/2015

Greg

Our stay was amazing, the place is very relaxing, Kate was fantastic and let the children get involved in feeding the calf and checking the cows in the field. The yurt was very special and it will be a holiday we will never forget - truly special

17/08/2015

janet

We loved it. Kate & her crew have created a wonderful place- an oasis of call & tranquility and a total escape from reality!

24/07/2015

Claudine

"Despite some wild weather it was brilliant. The location is beautiful and perfect for exploring the area. The Yurts were clean, warm and welcoming. Kate is a great host and has created an idyllic setting - striking the balance between authentic and practical and making sure everything you needed was provided. The homemade bread and jam were delicious!"

17/10/2014

Becky

"We had a wonderful, relaxing break. Kate was a welcoming hostess (and a great baker!) Facilities were spotless. The location was ideal, we hired bikes and explored the loch vennachar area, spent a great day at Stirling Castle and ended our trip with a treetop adventure at Go Ape. The yurts were peaceful, well resourced and cosy. We would recommend Trossachs Yurts wholeheartedly"

13/10/2014

Catriona

"Loved it!  Fantastic yurt, beautiful area, tranquil and lovely owner."

28/07/2014

Sarah

"The yurts were just perfect for our size of group. They gave us a unique trip away but with minimal effort."

30/05/2014

Katy

"we had a great time. The yurts were incredibly well-appointed, cosy and in a lovely spot. Kate was a great host - helpful and friendly but not at all intrusive."

17/05/2014

Jan

"It was brilliant! We loved the yurt and the farm was an amazing place to stay. We will be back!"

09/05/2014

Anna

""Very much so. It was a very special occasion and we had to trust we were doing the right thing. Great communication with Kate beforehand and I felt reassured. She could not do enough for us while we were there, the result a magical celebration for my in-laws celebrating their 60th wedding anniversary and disabled brother in law.""

06/10/2013

Elaine

"We had a fabulous time. It was a truly magical experience staying in the yurt. Nobody missed the telly!"

20/09/2013

Heather

"It was the first time camping for my nephews aged 5 and 2 1/2 years so we decided to go glamping as my sister (their mum) is a bit of a softie when it comes to home comforts too. We had a great time. The boys loved it as did we and the weather was good so it meant we could enjoy the outside as well as make the Yurt cozy with the wood burning stove at night. Lovely weekend all round.

Best thing was seeing how excited the boys got about camping and them being part of setting the fire and having some of the local farm eggs and beef sausages. Both delicious.Worst thing, the midges at night, but it is Scotland in August so to be expected!!"

03/08/2012

Vicky

"Loved it, never done it before. Will do it again.  The weather was terrible but you have nothing to worry about in a yurt.  Loads of space to hang about all day if you wanted to."

09/07/2012

Katia

"Absolutely loved our long weekend in Ben Ledi yurt. Utterly tranquil location. Miles away from big roads, traffic noise and in a delightfully peaceful setting with Kate's cattle quietly padding the adjacent fields."

08/06/2012

Rachel

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Book this place

Step 1: Select check-in date

Bookings begin on Mondays, Wednesdays or Fridays. 2 night weekends may be possible during the quieter seasons - please call 0117 204 7830 to book

Key:

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Step 2: Select length of stay

You're booking…

  • Yurt for 4

Step 3: Who's coming?

Any age

No charge

Not suitable for pets

Add extra sleeping space?

( per child per night on sleepover mat)


Booking summary

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Please select your arrival date and length of stay before booking

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+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in time is 3pm - please let Kate know your expected arrival time
  • Check out time is 10:30am
  • Kids are welcome, but be careful of the bridge over the burn and any sheep or cattle in neighbouring fields
  • Ben Ledi is pet free, but well behaved pets are allowed in Ben Lomond
  • There is no electricity in the yurt but there is solar lighting and lanterns
  • Mobile phone reception is possible with most providers
  • Wifi is available in the Centre for free, by arrangement
  • Sleeping arrangements
  • 1 double bed, 1 double futon. A single Futon Company sleepover mat can be added.

Extra space available

Space for 1 child from £10 per child per night on sleepover mat

Space for 1 baby no charge.

Kids & Pets

Kids are welcome, but pets are not allowed in Ben Ledi.

Cooking

  • 2 ring gas hob and grill (free gas)
  • Wood burning stove with oven
  • One basket of logs with kindling is provided. More available
  • Barbecue - but bring your own charcoal
  • Picnic table
  • 25 litres of drinking water provided
  • Whistling kettle
  • Crockery & cutlery for 5
  • Glasses for 5
  • Kitchen knives, openers, peelers & tea towels
  • Tea, coffee, salt, pepper and all the other basics

Washing

  • There are two wet rooms with loos and showers in the West Moss-side Centre for guests’ exclusive use.
  • One is totally wheel chair accessible. There is a washing machine in the Centre and a kitchen where you can do washing up with warm water in the Big Green Shed.

Heating, lighting & bedding

  • Pillows
  • Duvets
  • All sheets & covers included
  • There is no electricity in the yurt but there is solar lighting and lanterns

Entertainment

  • A guitar and penny whistles! (on request)
  • If you want something extra special - maybe dinner cooked for you, or use of the West Moss-side Centre for special events, please let us know

Activities

At West Moss-Side Organic Farm

Trossachs Yurts is on a working farm with the aroma of fresh hay in the summer and a special treat is to meet Kate’s beautiful rare breed Shetland cows with their calves, born in June and July. The West Moss-side Centre is a renovated 19th century steading and is an art gallery. Here there are exhibitions throughout the year but June 5th – 14th is the annual special exhibition and 2015 the theme is ‘Wild’. Spring and autumn especially there are arts and crafts courses aplenty including willow weaving, rushwork, felt crafting, and batik dye work. You can request a special treatment, a yoga course or even an accompanied wild swim with Gillian Lester of www.lochsideyoga.com.

Courses & classes

Batik, Trossachs Yurts, Stirling

Batik on Silk 22nd April

An introduction to the basic techniques for batik with Libby Yule, an artist and textile designer who is inspired by the natural world and particularly the landscape and flowers of the Loch Lomond and the Trossachs National Park.

 

 

Japanese Block Printing

Japanese Block Printing 12th/13th May

This is a new and exciting workshop for West Moss-side. Elspeth Lamb works with woodcuts of the Japanese Ukiyo-e tradition. These are absolutely stunning but quite different from European woodcuts. This is because of the ink (watercolour paint) which is used. This will be a true Japanese experience using the traditional knives and of course special fine Japanese kozo papers.

Willow PIg

Willow Garden Pigs 2nd / 3rd June    

This two-day weekend workshop will focus on making a fine willow pig. The techniques involved will major on random weave and three dimensional structures although the detail of the nose and ears (!) will have you using other weaving techniques.

 

Studios

Forth Valley Open Studios at West Moss-side Centre.  Not to be missed – exhibition of work by Darren Rees, Graham Tristram and Charmian Pollok

 

Egg

Small Frame egg basket –Sat 15th September

This one day workshop will introduce you to the technique of frame basket work. Using mainly willow with the opportunity of incorporating some hedgerow material  you will learn how to construct the ribs of the frame, weave between the ribs to create the basket and put on a little handle.

 

This two-day workshop will introduce you to basic skills for small-scale sculpting with willow. At the end of the weekend  you should have acquired the techniques to make your own sculptures. The session will centre around each participant constructing their own willow chicken or goose.  The weekend  celebrates the return of the pink footed geese from the Arctic Circle, back to West Moss-side for the winter.

Scottish Birch Bark Craft – Sat 8th December
Weaving with the bark is like working with soft leather, the roots are strong, white, long and slender and the twigs give structure to the objects. The Birch tree provided all that was needed for life and work in Northern Scandinavia - baskets, buckets, containers, shoes, mats and so on and so on. Bryce uses many of the designs and techniques in his work and he has a fund of knowledge about the tree and its uses which he will share. . Come for the day – Sorry Yurts will be packed away!  Lessons learnt from 2011.

During the day Kate will introduce you to the techniques of weaving, braiding and plaiting to make unusual pieces. This is a day which combines techniques from a variety of crafts and materials (New Zealand flax, river rush, birch craft, straw, and willow craft) but using soft rush, fine willow and some moss collected from Flanders Moss and the farm. There will be a festive farmhouse lunch. Come for the day – sorry Yurts will be packed away!  Lessons learnt from 2011.

Wellbeing and therapies

Have a qualified and experienced local practitioner visit to induce tranquility. Yoga massage, Reiki and aromatherapy, among other treatments, can all be arranged.

bike

Outdoors & active

Take to the trees and Go Ape! at Aberfoyle (including Tarzan swings and epic zip wires!)

Being at the gateway to Loch Lomond and the Trossachs National Park expect some spectacular walks and hikes. Local maps are provided.

Bikes can be hired nearby at Wheels Cycling Centre.

Loch Lomond is the largest body of freshwater in mainland Britain and offers boating, water skiing, windsurfing and of course, swimming. Canoeing and kayaking is also available on the Loch, along with plenty of paddling opportunities on meandering rivers and rapids for those with a bit more experience.

The historic city of Stirling is a short bus ride away with attractions such as The National Wallace Monument, Stirling Castle and Stirling Old Town Jail.

Festivals & events

The House Folk – traditional music festival in late November, held at Ledard Farm.

Albert Halls in Stirling hosts St. Andrew's Day and Hogmanay Ceilidhs, should you fancy dancing away on these special celebrations.

Highland games events take place throughout summer, including the nearby Callander Highland Games at the end of July, Stirling Highland Games and Loch Lomond Highland Games in mid July.

The Forth Inn put on beer festivals with live music at various points throughout the year, handily in nearby Aberfoyle.

With T In The Park Festival an hour away in the car, one of Scotland's largest music festivals is in reaching distance. This year it is running 6th-8th July.

Food & Drink

A welcome hamper can be pre-ordered to include West Moss-side's organic Shetland beef, local free range eggs, bread, Scottish wine and preserves, all from no more than 60 miles away. The organic vegetable garden also offers plenty in the summer months. On Wednesday and Thursday mornings there is a local fruit market at Boquhan Estate just down the road and a good deli in Kippen.

Pubs & restaurants

The Lion & The Unicorn, nr Stirling

The Lion and Unicorn, Thornhill (1 mile). A real ale and good food pub only a stroll away (pictured).

The Inn and Cross Keys, Kippen (5.5 miles). Traditional and relaxing restaurants.

MhorFish, Callander (7 miles). A great fish restaurant, but also a yummy fish and chip shop.

The Waverley, Callander (7 miles). A traditional Scottish themed bar and restaurant with real ales.

The Meadows, Callander (7 miles). A family run restaurant in a beautiful early 19th Century Callander townhouse.

Meet your hosts

Kate Sankey

In a secluded corner of Flanders Moss National Nature Reserve and at the gateway to Loch Lomond is West Moss-side, an organic farm that has been under the ownership of Kate Sankey for almost 20 years. In the last four years she has been opening up this hidden idyl to a select few. Kate is keen to share the cultural heritage of the site which she has given her own modern style. Trossachs Yurts fits perfectly with this ethos. Built using the finest elm, ash and oak in a 1000 year old design, the luxury yurts also provide all the comforts needed to be homely in modern Scotland.

West Moss-side started life as a mixed organic farm, which is being transformed into a venue for experiences. The 19th Century farm steading is now a centre for activities of all kinds, attracting the very best educators, tutors and adventurers to share their knowledge. The farm retains its eco-credentials in a number of innovative ways and is home to a rare breed of native Shetland cattle that are vital for the conservation of the mossy environment and not just for show.

In the Centre there is an exhibition of paintings including work by Darren Rees, Graham Tristram and other artists. Unique pieces by Paper Maker and Print artist Charmian Pollok’s and willow weaver/artist Georgia Crook are also exhibited and a willow pig by Anthea Naylor greets guests.

West mossside

Environmental policy

West Moss-side source all materials as sustainably as possible. All the decking for the yurts is sourced from used scaffolding boards and the yurtplatforms are reused exterior ply-boards. The working farm is of course organic while the small herd of native Shetland cattle are very important for the conservation of the farm's habitat. They form an elegant solution for keeping back the rough grasses and regenerating birch trees which threaten to take over the moss by simply eating them. The cattle also form part of the policy for sourcing food and drink - it must all be local!

Wildlife

The Flanders Moss National Nature Reserve forms a curious environment with domes of peat rising gently from the ground. Squelchy, colourful mats of sphagnum moss cover these bumps, hence the name of both the reserve and farm. It's the perfect environment for lizards, adders, snipe, stonechat and deer. The farm is also home to skylarks, meadow pipits and receives visits from many bumble bees in the summer.

Getting there

West Moss-side Organic Farm and Centre, Thornhill, Stirling, FK8 3QJ

By train/bus
 
Stirling station is approx 12 miles from West Moss-side. Stirling Bus station is next to the railway station. There is a limited bus service to Thornhill. No 11 (for Balfron). Pick up from the village can be arranged.

Or Demand Responsive Transport is available for visitors to the area - essentially it's a taxi service at bus fare prices, you just need to plan 24 hours in advance.

By Car
 
West Moss-side Organic Farm is 1 ¼ miles outside Thornhill village off the A873 Thornhill – Aberfoyle Road.
Take Jct 10 from the M9, the A84 to Blairdrummond Safari Park and then the A873 left fork to Thornhill. Continue through the village on A873 for ¼ mile approx. West Moss-side road end is on the left. The farm road is 1 mile. Trossachs Yurts, West Moss-side are at the road end.
 

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.