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Matilda - Truck in Pembrokeshire, United Kingdom

Last cache: 17:35:55, Saturday 21 October 2017

Ffynnon Samson

Suitable for children of all ages

Not suitable for pets

Children welcome. Sorry no pets.

This retired British Telecom canteen truck brings a vintage charm to its quiet Pembrokeshire glade

This tranquil spot is just right for a comfortable stay in the woodland - the retro feel of the converted truck, with its rustic, floral décor and homely touches, will take you back in time and the numerous little compartments and well equipped interior hark back to its functional past. The cosy glade has a picnic table, a spacious outdoor bathroom with hot shower, and it’s so private you can even leave the door open for a view out to the trees! Chickens and ducks wander around freely and Daisy and Scruff, the resident kune kune pigs always appreciate an apple from the orchard and maybe a scratch behind the ear...

Ffynnon Samson really is an experience in itself, with activities aplenty right on site. Bring the kids along in their own tent to play on the tyre swings and feed the animals. Rent a pet, collect your own eggs, splash around in the river, and then at the end of the day, watch the sunset from the top of a hay bale. Bring a pen knife and spend your evenings whittling away or toasting marshmallows by the open fire. Even the rain won't have a chance to spoil your day as there’s enough space inside the truck for the whole family to sit around the table for a game of scrabble. Matt and Emma have made sure that everything is perfect for your stay - they want you to love Matilda just as much as they do!

Our guests say...

We had a great time at Matilda. We stayed for 3 nights and it was close enough to tenby to drive to every day and take advantage of all the great activities it had to offer. Matilda was cosy and well equipped for everything we needed and super helpful for whatever we needed. Cannot recommend enough. We took my 9 month old daughter with us who loved every minute.

25/09/2017

Louise

Highly recommended, great host, really comfortable bed and the truck stayed toasty all night, lovely farm animals and lots of exploring to do. Our host was really helpful and left us to it but was always happy to help out if we needed anything. The eggs were amazing, so fresh and tasty.

22/09/2017

Becky

Matilda was a lot of fun. Emma and matt the owners were lovely and extremely helpful. Matilda itself was comfortable, we equipped and furnished beautifully. Being in the middle of nowhere it was peaceful, and the night sky's were breath taking. The kids spent happy hours collecting fire wood for the fire and going to see Daisy the pig. I cannot recommend this place enough. We will definitely be looking to go back.

25/08/2017

Alison

Absolutely wonderful!!! We were met by the owners straight away who were very friendly and accommodating (In fact we had a few special requests that were met with no hesitation and big smiles). Matilda the truck had everything we needed. It was most comfortable. It was quirky and beautiful. It was set in a lovely woodland. It was romantic. Even though the farmhouse was not too far away from us our privacy was respected and yet we had enough contact and information available. Collecting our own eggs, visiting a friendly pig on the farm and walking around the farmland was a highlight. We enjoyed the atmosphere and getting back to basics in Matilda the Truck so much that we mostly didn't go elsewhere!!! We will be back again for our third visit and many more in the future x

19/08/2017

Adele

Great hosts, very welcoming & helpful. Matilda was well-equipped and situated in a quiet, secluded woodland spot. Great for a quiet getaway from it all :-)

07/07/2017

Wayne

We had a wonderful 4 nights in Matilda. Inside she was warm and cosy and equipped with everything we needed. Outside was just perfect with woods and fields to explore; a host of animals to meet including Charlotte the very friendly cat who pretty much moved in with us! Matilda was clean, comfortable and private with Matt and Emma on hand if needed and always ready with a bucket or a bottle to feed Daisy the pig or the lambs. It was a perfect.

28/05/2017

Emma

We stayed in Matilda for a long weekend away from London, it was absolutely perfect. The hosts were wonderful, always around to help out and very enthusiastic in showing us around, suggesting good walks and introducing us to all the animals on the farm...we even fed the lambs! The truck was beautifully done and had everything we could possibly need including fresh eggs, brownies, a log burner and plenty of candles.

13/05/2017

Rosie

We had such a brilliant time! Emma and Matt were fantastic hosts - very kind and welcoming and we had a great time.seeing thr new lambs and chatting to them about eco-living! Matilda was lovely, very comfy and well equipped. We were adopted by Charlie (the farm cat) who is utterly adorable. Thanks so much, we had the best time!!

19/04/2017

Laura

We very much enjoyed our stay in Matilda! Matt and Emma are great hosts but allow privacy whilst staying on their farm. Matt and Emma took our son out for a walk with the dogs to help Shepard the sheep, which he loved especially as was lambing season! Matilda is in its own field surrounded by trees. There is a a zip wire that our son loved playing on and just general freedom to roam the fields. On arrival was a welcome plate of vegetables, fresh eggs and homemade cakes! Matilda is well thought out and cosy, with a large bed and wood burner. The bathroom was outside in the shed/hut and had a lovely hot shower! We enjoyed fresh eggs from the hens and was able to help ourselves when we wanted. The eggs were delicious! The location was great, we were able to get to different areas with some amazing beaches just a short drive away! Top tip: if you can't live without your phone, you can charge from the USB (select AUX) port in the front of Matilda - this charged from solar panels. We took advantage and enjoyed the ability not to use our phones though!! Indoor and outdoor cooking facilities were good We loved it all and will definitely be back and totally recommend!

01/04/2017

Marie

Had a lovely time with Matilda. Well equipped, cosy and also spacious. Peaceful surroundings, with owners who clearly care about looking after the farm and their guests.

30/09/2016

Colin

Utterly brilliant. Host family were brilliant. The accommodation is really well situated for exploring the coast and beautiful scenery and the rope swing was a huge hit with our 3 boys. 'Morning rounds' were also a beautiful touch, with time and care being taken by Emma with our lads. We can't thank them enough for the extras, we were made to feel like part of the family and We were all gutted to leave so soon.

26/07/2016

Pete

Matilda is magical. Being able to stay in a little woodland surrounded by fields and animals was exactly what me and my friends needed. The hammock on site is super cosy and Matilda itself is a beautifully converted truck, and the plate of vegetables and eggs from their chickens that were given to us was a wonderful (and tasty) surprise! Special thanks to their beautiful and super affectionate cat who visited us everyday without fail, and most of all thanks for creating Matilda and making sure that anyone who stays there feels right at home. If you're reading this review, just go ahead and book a trip here. You wont regret it :)

23/07/2016

Emma

Had a fantastic time in Matilda! The location was absolutely stunning and so quiet and private. It was lovely to explore the farm and Mark & Emma were extremely helpful and friendly.

16/07/2016

Gwendolen

What a treat! The perfect beautiful location for a little break away from it all. Matilda and the washing cabin are fitted out perfectly with everything you could need. Emma and Matt are absolutely lovely and strike the perfect balance between being accessible and helpful whilst getting on with their own lives on the little farm. We took a 12 year old and two 15 year olds who loved camping next to us and having the run of beautiful woodland and fields and being able to visit the chicks and friendly pig. They loved toasting marshmallows in the fire and taking turns to commandeer the hammock. A stunning area to visit and the perfect base to do it from. We would love to visit again, either in summer to swim in the river or in winter to enjoy a cosy stay with the log burner roaring. Thank you so much Emma and Matt xx

30/05/2016

Katy

My partner and I stayed in Matilda for our birthdays which we celebrated the previous weekend. Communication with the hosts was brilliant and they messages us on the day we were arriving to give detailed instructions on how to get there and it was easy to find. Matilda is a paradise. It is camouflaged amongst the trees and sheep. We explored the farm the first night before having a campfire and getting to grips with our surroundings; getting used to the compost loo in no time. We spent the next two days exploring the Welsh coast and villages visiting Saundersfoot, Narberth, Newport and Tenby taking advantage of the sun and cruising through the country lanes. We made sure to get back to Matilda to carry out our night routine: campfire, food, evening walk around the farm and the star gazing... Couldn't have been more perfect!

02/05/2016

Hannah

I booked Matilda for my fiancé's birthday, hoping for a peaceful getaway and despite visiting during storm Imogens passing we had an amazing time. The hosts communication with us was excellent, not only helping us when we got lost at night but greeting us with such a warm and friendly welcome. The hosts put up birthday banners and balloons as well as leaving us a hamper of treats, which was more than kind. Our stay at Matilda the truck was outstanding and memorable for all the following reasons: the surrounding land was beautiful and we enjoyed being able to roam on the farm. Matilda was cosy and had everything required for our stay, including board games, torches, a radio and a wood burner. The annexed washing facilities far exceeded my expectations, as well as the outdoor cooking and washing area. We enjoyed having nice relaxing nights in and my fiancé particularly enjoyed having the opportunity on the last night, helping the host and family herd sheep. It goes without saying that we are joint in the decision of rating our stay 10/10, Matilda was a brilliant experience and we will definitely be back later in the year! Rochelle & Aaron February 2016

06/02/2016

Rochelle

We loved every moment! Wonderful hosts who were there if you needed them but not at all intrusive. Beautiful location and charming renovations on the truck :) all in all a truly magical stay!

24/08/2015

Trudy

We had a lovely relaxing, comfortable 4 days here in a unique holiday home. Really nice on a rainy day with the woodburner going and the rain lashing down outside. We loved it.

24/07/2015

Michelle & Chris

It was delightful - we had a wonderful time. Matilda is situated in a lovely spot, far enough away from the owners house but close enough if we required anything. Emma, the host was full of knowledge about the surrounding area, very friendly and hospitable. We would definitely go back again.

14/05/2015

Lisa

"It was one of the best holidays we've had. Emma extremely welcoming and friendly. Their dogs visits a real bonus. Facilities fantastic as was the setting. Plenty of fun things there for children to do. Peaceful. Fabulous beaches close by."

22/07/2014

Alison

"Loved our stay despite the rain on the first night! The site is peaceful and beautiful, Matilda is warm, welcoming and comfortable and we enjoyed every minute of our time there! Looking forward to going again sometime!"

04/07/2014

Becca

"Luxury camping with a wonderful homely feel! A very trusting environment which felt warm and accessible to everyone. The hosts were very friendly and helpful! All good. If there wasn't a train station nearby and no host members offering you a pickup to and from the station then I can imagine it being hard for some people to get there. We like being out in the sticks though!"

31/05/2014

Jemma

"We loved out stay, the truck was so cosy and had everything we needed. There was loads to do near by and we enjoyed visiting the coast, pembroke castle and going for an afternoon tea. As well as relaxing on site, feeding the super cute lamb and pigs!"

13/05/2014

Heather

"Matilda was the perfect location to enjoy a chilled out long weekend and an even better place for me to propose to my now Fiancée! A magical break! Matt and Emma were fantastic hosts, the secluded glade makes you feel like you’re a million miles away from civilisation, but they are always just across the field to help out with anything that comes up. The bed in Matilda was extremely comfortable and the wood burner kept us warm. The facilities were great, particularly the bathroom cabin and it was fun to be able to interact with all of the animals. Although the farm is around 10 minutes’ drive from any kind of main roads, it’s a good central location to discover the beautiful Pembrokeshire coast. Couldn’t have been happier. Outside of our engagement, some of the best things were: collecting fresh eggs for breakfast - we had a double yolker one morning; the morning corus in the glade; outdoor pancakes; evenings around the fire; Matt and Emma giving us an Engagement Present - a clay Matilda candle holder."

02/05/2014

Jack & Julie

"We enjoyed very much. The accommodation was great and Matt and Emma were lovely hosts. "

28/03/2014

Paul

"We loved our stay!  I booked our stay in Matilda as a surprise for my partner's birthday, and was mildly concerned as the day approached and the forecasts for the St Jude storm were beginning to rumble!  But we went anyway, and I'm so glad that we did.  Matilda warmed up in no time once the log burner was lit. The best thing about our stay was the walk to the loo at midnight on Saturday night!  Away from the urban haze I'm used to I stepped off Matilda's front step to be confronted by the most beautiful, uninterrupted night sky I have ever seen - we were completely mesmerised.  Other highlights were the tour of the farm and meeting the pigs and turkeys, and stocking up on gorgeous home-grown organic veg at the honesty shop.  It really was a blissfully chilled out weekend away from it all.  I can't think of a "worst thing"!"

24/10/2013

Nora

"Charming. Fun. Lovely hosts. Stunning setting. Scrumptious eggs."

31/08/2013

Dagmar

"It was fantastic! Just what we needed. Stunning setting surrounded by nature. Total peace and quiet. Matilda had so much character and was very clean. It was small but very cosy and had everything we needed, including welcoming touches - fresh flowers on the table, homemade brownies for my birthday and fresh eggs. Lots of lovely lanterns with candles in.  Whilst Matilda was in a very remote setting (which is exactly what we wanted), the coast was still within easy reach. The hosts were very friendly, lovely people and were always happy to help and let us get involved with the farm's activities! We would highly recommend Matilda to anyone who wants a quiet break, a completely unique experience and wants to get in touch with nature - particularly if you enjoy camping, as it was 'glamping' at its best! Do not be put off be the compost loo - it doesn't smell!"

02/06/2013

Diane

"It was amazing. The BT truck was superb, as were the hosts."

27/04/2013

Martin

"We booked Matilda as a romantic back to nature anniversary weekend and we fell in love with it. It's been simply but beautifully renovated to create a cosy living space in a tranquil setting. We travelled from London on a Friday afternoon and in anticipation of our late arrival the wood burner had been lit for us so it was warm and cosy when we got there. The farm was also a lovely place to take a stroll and the wild ponies were a friendly surprise :) I would highly recommend Matilda for anyone looking for a no frills break from the city."

26/10/2012

Wendy

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  • Truck for 2

Step 3: Who's coming?

Any age

No charge

Not suitable for pets

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( per adult per night - children welcome at the same rate)


Booking summary

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Any questions?

+44 (0)117 204 7830

Special Offer: 20% OFF AUTUMN STAYS! - Book a stay at Matilda between now and 23rd December and save 20%!

Valid from 13/10/2017 till 22/12/2017

Offer applies to new bookings only. Price discounts have been automatically applied unless otherwise stated.

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Essentials

The important stuff

  • Check in is from 3pm
  • Check out is before 10:30am
  • Ducks and chickens roam free on the site and may well pop in!
  • Bring your wellies as it can get muddy!
  • Up to 3 extra people can camp next to Matilda in their own tents for £6 per person per night. Please call to enquire.
  • Sleeping arrangements
  • Double bed

Extra space available

Space for 1 baby no charge.

Space for 3 adults from £6 per adult per night - children welcome at the same rate

Kids & Pets

Children welcome. Sorry no pets.

Cooking

  • 2 ring hob and oven in truck
  • Heavy duty 2 ring hob outside
  • Open fire
  • Cool box with ice packs

Washing

  • Washing up sink in truck
  • Full size outside sink
  • Bathroom hut with hot shower
  • Compost loo

Heating, lighting & bedding

  • Wood burner
  • Electric lighting in truck from PV panel
  • Candles and solar fairy lights for bathroom
  • Double duvet and bedding included

Entertainment

  • Boules, cards and scrabble in truck

Activities

At Ffynnon Samson

There’s absolutely loads to do on the farm and in Ffynnon Samson’s 6 acres of peaceful woodland. The estate is absolutely full of idyllic picnic spots, the woodland is the perfect place to get creative and do some writing or painting and there's plenty of wildlife to see. You can stroll through the woods, go for a cycle, go fishing and there's even an amazing pool just 10 minutes away that's perfect for wild swimming. On the farm itself, a helping hand with feeding the animals is always welcome, and the kids can even "rent a pet" for a few days, taking full responsibility for looking after and feeding it!

Rainy days

Manor Park Zoo (Tenby)

Folly Farm (Kilgetty) - adventure park and zoo

The Blue Lagoon – swimming pool with slides

Haverfordwest pool

Oceanarium (St Davids)

Places to visit

Narberth - art galleries, potteries, woollen mill

Tenby

Fishguard

Newport

Cardigan

There are lots of beautiful beaches 30-50 mins away – you can find helpful advice and annotated OS maps in the information pack provided.

Outdoors & Active

South Wales has plenty to offer for the adventurous, from walking, mountain biking and climbing to swimming, paddling, kayaking and surfing. There is a great network of footpaths from Ffynnon Samson itself, and the whole area in the Pembrokeshire Hills is real mountain biking heaven.

Food & Drink

On site

On arrival, the basics (tea, coffee, milk) will be provided for you, as well as a complimentary organic vegetable box, and you can collect your own eggs straight from the chicken coop. There is a farm shop on the site with wholefoods, more organic veg and organic lamb available in Autumn. For everything else there is a shop 10 minutes' drive away - ask Matt and Emma for directions.

Pubs & Restaurants

The Old Post Office, Rosebush (5 miles) - often has live music. Audience participation is encouraged so a great place for a lively night out!

Tafarn Sinc, Rosebush (5 miles) - traditionally decorated pub with basic food

Range of good restaurants in Narberth (8 miles)

Meet your hosts

Ffynnon Samson is a 42 acre Soil Association certified small farm with a seemingly endless list of animals - cats, guinea pigs, chickens, ducks, turkeys, pigs, a flock of speckled face Beulah sheep... It is a mixture of pasture, woodland and 10 acres of conservation land bordering the river. Ffynnon Organics is the product of Matt & Emma's dream of creating a sustainable, organically managed smallholding growing vegetables and keeping livestock organically. After a few years in this idyllic spot, they fell in love with Matilda as soon as they saw her for sale, as a tired BT canteen van that had served a lifetime's worth of meals. They tidied her up and gave her a new home in a glade that seems absolutely made for the purpose.

Wildlife & Environment

At Ffynnon Samson the emphasis is on sustainable, low impact living, which is perfectly in fitting with its unspoilt countryside setting. Matilda is completely off grid, with a PV panel for electricity, water drawn from a borehole and firewood sourced from Ffynon Organic's own managed woodlands.

The estate borders Pembrokshire National Park, at the foot of the Preseli Hills. The peace and quiet, along with the complete avoidance of using chemicals on the farm make it the ideal home for abundant wildlife. The conservation area is host to rare butterflies and orchids, you can see red kites and buzzards, and if you're very lucky and patient you may even see an otter in the river. In the evenings, make the most of the clear starry skies, free from light pollution, to see badgers, bats and owls. And just 30 minutes' drive away, dolphins and seals can be seen off the Pembrokeshire coast.

Getting there

Ffynnon Samson, Llangolman, Pembrokeshire, SA66 7QL

By public transport

The nearest train station is Clynderwen (4 miles) and the nearest bus station is at Haverfordwest (13 miles). Pick-ups can be arranged free of charge.

By car

From the South

Approx 2 miles after driving through Llanddewi Velfrey on the A40 you reach a roundabout called Penblewin. Take the 3rd exit A478 towards Clunderwen & Cardigan (Aberteifi). Drive through Clunderwen and the next village of Llandissilio. Carry on for a further 2 miles until you reach Efailwen (this is signed but there isn't much evidence of any houses! Shortly after the sign take the left turn signposted Llangolman. Follow this road for two miles, it runs fairly straight downhill and then steepens and becomes more wiggly until you cross a bridge. Keep to the road as it climbs up the other side of the river and make sure you take the left fork signed Llangolman. Drive through the village and up a slight incline until you see some more houses (roughly 500 yards past the edge of the village). Immediately after the red tin cottage and the large white house (both on your left) turn left down a small country lane. Follow this for a further mile and a half down through a number of tight bends and back up a slight incline. You pass a house on your left called Iet Fawr and as you climb you will see a barn conversion on your right. Drive past this and Ffynnon Sampson is immediately afterwards on the right. Pull into the large drive - you have arrived!

From the North

Pass through Crymych on the A478 from Cardigan (Aberteifi) to Narberth (Arberth). After 5 miles you start to descend off the Preseli hills. You will see a large garage to the left of the road (Glandy Cross) and a pub to the right (the Cross Inn). Immediately after the Cross Inn take the second right towards Llangolman (NOT Mynachlogddu). Drive half a mile to the end of this road and turn right, again towards Llangolman. Follow this road for a mile, downhill and increasingly wiggly until you cross a bridge. Keep to the road as it climbs up the other side of the river and make sure you take the left fork signed Llangolman. Drive through the village and up a slight incline until you see some more houses (roughly 500 yards past the edge of the village). Immediately after the red tin cottage and the large white house (both on your left) turn left down a small country lane. Follow this for a further mile and a half down through a number of tight bends and back up a slight incline. You pass a house on your left called Iet Fawr and as you climb you will see a barn conversion on your right. Drive past this and Ffynnon Sampson is immediately afterwards on the right. Pull into the large drive - you have arrived!

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.