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Contact us

Contact us

We are currently experiencing a high volume of enquiries due to the current national lockdown. Please bear with us as we help hundreds of guests. 

You have a query about an upcoming booking:

If you have a query about an upcoming booking we recommend you read our Corona Virus FAQ page first and only contact us if your question is not answered and your booking is before 12 April in England, 26 of April in Scotland or for a booking of over six or multiple households between 12 April - 17 May. If your booking is affected by current restrictions we will have already contacted you advising how to move your booking.

You would like to make a booking:

The easiest way to book with us in online. If you do have a query the best way to get in touch is by emailing instead of calling. We are experiencing extremely high volumes of enquiries and will aim to get back to you within 7 working business days. 

Thank you for your patience during this busy time. 

Call us: 0117 204 7830


Office opening Times: Monday to Friday, except Bank Holidays, 9am - 6pm

Find out more about how we select our places and our ethical commitments here, or find the answers to some FAQs.

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Quetions about a booking?

If you have any questions about an existing booking, please email with your booking reference number or call us on 0117 204 7830. 

Media and marketing

For any media or marketing enquiries please email:

Write to us or drop in for tea

Canopy & Stars, Merchants House, Wapping Road, Bristol, BS1 4RW

Feedback about your stay?

The day after you stayed, you should have received an invitation to fill out our feedback survey, but if you never got it or there's something you'd like to add, please email or call us on 0117 204 7830.

We pick our places very carefully, so if there's something that you loved or were unhappy with, we'd like, in fact we need, to know. If you have a complaint, talk to your host at the time if you can, as many issues can be easily resolved during your stay. If you feel a place or our service failed to live up to expectations, we'll talk to everyone involved to get a full picture and try to find a solution that works for all.   

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