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Coronavirus FAQs

Coronavirus FAQs

The UK government are advising that you are currently able to travel and stay in holiday accommodation around the UK. The government are advising that UK residents should not travel to Spain and any guests already in Spain should quarantine for 14 days on return home. You are able to travel to all of our other international accommodation without having to quarantine with the exception of Portugal and Sweden. Our absolute priority is the health of our guests, owners and society as a whole and it is important that we all work together to keep everyone safe and well.

We appreciate your patience at this time. 

We are receiving a high amount of enquiries so we recommend you read the below before contacting us as the answer to your question should be there:

Last updated 27/07/2020

Can I book a Canopy & Stars holiday?

Yes, you are able to travel around and stay in holiday accommodation around the UK. We recommend you book your 2020 holiday soon as we are experiencing a high volume of UK bookings. You will now not be able to travel to any of our Spanish places and those travelling to Portugal and Sweden will be required to quarantine on return home. For international stays please refer to travel restrictions by visiting the FCO website. If you have a question about making a booking the best way to reach us is by emailing bookings@canopyandstars.co.uk.

Can I still go on my holiday?

If your booking is for a stay in the UK or any of our European destinations other than Spain. FCO travel advice is that UK residents should now not travel to Spain. Guests travelling to Portugal and Sweden will need to quarantine on return home from their holiday. 

If you have a booking for a Spanish stay we recommend you contact our Guest Experience team at bookings@canopyandstars.co.uk

Can I change the date of my trip? 

The government have advised that all UK and international travel to Europe is allowed with the exception of Spain therefore a date change won't be possible. If you are due to stay in Spain we recommend you get in touch with our Guest Experience team via bookings@canopyandstars.co.uk and we can advise on the options available regarding your booking. 

Should I buy travel insurance?

Yes, we always recommend that you have comprehensive travel insurance. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of coronavirus-related issues will depend on your insurer. Please contact them if you have questions. 

These are incredibly challenging times for everyone. Things are also changing so fast, so we will keep updating our FAQs page to provide the most useful information. Please review these regularly.

Please look after yourself and those around you.