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Cleaning recommendations during Coronavirus

The government advice for cleaning non-healthcare environments should be the starting point for any new cleaning process during this period. It also explains what you should do in the event that you suspect someone with Covid-19 has visited and how to approach cleaning after their stay. The NHS website also has good advice about how to stop the spread of infections as well as symptoms and other important information for you, your family and your team. Your health and that of your guests is our absolute priority.

We recommend you evaluate your cleaning process and begin to think about making adaptations that will  keep guests safe during this pandemic. We have consulted with Canopy & Stars owners and other industry sources to create these guidelines. You can keep up to date with recommended government advice here, which may change, on this page.   If government guidelines on cleaning change then we will need to evolve our processes too. 

Some recommendations for cleaning a non–healthcare site during the Coronavirus period:   

Before you start  

Properly clean your own hands and your cleaning equipment before you start. It is important that the mops, brushes and cloths you use are clean. Use disposable cloths or paper towels when possible, wash reusable cloths and mops at 60 degrees after use. Disinfect kitchen brushes and sponges with detergent.

Protective clothing 

You should always wear gloves and an apron when cleaning pre, post (and if required) during a guest stay. Additional protective clothing such as a mask and eye wear could also be considered.

Cleaning surfaces twice 

Use a disposable cloth to first clean hard surfaces with warm soapy water. Then disinfect these surfaces with the cleaning products you normally use.

High touch areas and objects

Give priority to all ‘high-touch’, horizontal areas and hard surfaces, these include: all handles, doors, wardrobes, fridges, ovens, wood-burner, BBQ lid, loo seats and flush, toasters, kettle, light switches, remote controls taps, waste and recycle bins, fruit bowls, fire poker, worktops and shelves.

Cutlery and crockery 

Put cutlery and crockery through a dishwasher (if you have one) at the highest temperature.


Ask guests to remove bed linen themselves after their stay and put it in a bag you provide. Wash at 60 degrees. If you have any reason to believe that the guest has coronavirus symptoms, double bag the linen and leave for 72 hours. You might want to consider removing, for the time being, items such as bedspreads and throws which cannot be washed between every stay. If you have a steam cleaner available, then you can also consider steam cleaning headboards and upholstery.

Cleaning products for guests  

Provide your guests with ample disinfectant, cleaning supplies, hand sanitisers, soap, tissues, kitchen roll/paper towels and clean towels. Consider putting these by the entrance to your overall site as well as individual spaces. If you can’t find sanitisers, then soap and water is another option. Please encourage guests to clean hands whenever they enter the site.

Increased cleaning time 

It is also important that you think about how much extra time you will need to for cleaning. Start to think about how much your check-in time will need to increase by, maybe do a trial run of cleaning your space and think about how you will communicate the delayed check-in times with your guests.

Make a new cleaning process document  

It is important to record in writing your new ‘deep clean’ checklist. Not only will this ensure you do a thorough job, but if you get an insurance claim against you, you can show that you took every precaution to mitigate infection.

If you have additional people helping you with cleaning, please ensure you keep them updated on your cleaning process and that they also follow government and NHS guidance for their own safety as well as government guidance on cleaning of non-healthcare environments.

If a guest develops symptoms during a stay then extra precautions need to be taken and you must follow government cleaning advice relating specifically to cleaning an area which is likely to have been infected.