Guest Experience
Creating the perfect welcome for guests
When thinking about the guest experience, it's not just about the space itself but also how you as an owner can make guests feel welcome. By integrating a few of these small but effective techniques, you'll be giving your guests a holiday to remember.
Offering the best occasion experience
As so many of the bookings we receive are celebrating an occasion, let’s take a look at what you can offer to guests to ensure they have a stay to remember.
How to get set for the season
We’ve drawn on our industry insight and all our feedback to create these suggestions for making your guest experience flawless, exciting and original.
Three ways to enhance your experience
When it comes to developing your business, it’s not always about adding spaces. Sometimes, it’s about refinement and evolution.
What guests really want
We asked our Guest Experience Manager Justine to provide some tips on what guests are really looking for, and how to exceed their expectations.
Creating the ultimate occasion stay
We asked Emma at Dimpsey Shepherd’s Hut how she has created the best experience for her guests and what has inspired her.
Feedback - ensuring the good
Some advice from our Guest Experience Manager on what you can do to avoid bad feedback and suggestions on how to handle guest complaints.
