Love In The Round
Cornwall, United Kingdom
Love in the round
- Our low price promise from £169 p/n
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Roundhouse
Sleeps 2
- One four-poster bed
Overview
As if grown from the forest floor itself, this copper-roofed roundhouse was crafted by Nic & Lucy - a loved-up conservation officer and an artistic horticulturalist. The space leaves you in no doubt that it’s been made for couples to reconnect. Hidden away in a secluded woodland on the edge of huge wildflower meadows, your only neighbours being the woodland animals and perhaps one of their beautiful inquisitive Highland cattle. The roundhouse is stocked with all sorts of things that’ll get your pulse racing, from the décor, to the outdoor shower big enough for two, to the book selection containing guides to more than just the local walks.
Wandering outdoors, you will find an outdoor dining area, a huge feasting table, candlelit chandeliers, BBQ and cast-iron firepit in a sunken valley surrounded by ancient oak woodland. Take some wine from the well-curated honesty basket and keep it cool in the stream's cool water “wine fridge”. You can skip the cooking and order a Persian feast or a Cornish BBQ hamper, or perhaps some homemade ‘love potion’ raw chocolates for dessert under the stars.
If you fancy getting active outdoors, the area is perfect for vineyard touring, secret beach exploring, kayaking, flying and surfing all within a few miles, but Love in the Round is a great place to cuddle up and forget about the rest of the world. Sit wrapped in faux furs by the fire, soak under the monsoon shower, or venture out into the 14-acre smallholding that you have all to yourself to wander, wonder and fall right back in love.
As featured on George Clarke's Amazing Spaces on Channel 4.
Essentials
The important stuff
- Check in: 2-4 pm
- Check out: 11 am
- Please bring wellies, walking boots, torches.
- Piano Bar Honesty shop with charcoal, Cornish wines, home made preserves, logs, hand sanitiser and a electric fridge and freezer for guests use
- No wifi and no mobile phone signal
Sleeping arrangements
- One four-poster bed
Cooking
- Dining area, feasting table, undercover shelter
- Firepit – cast iron kadai, firestone with griddle or flat surface and cast cooking pans
- Storm kettle
- High quality cooking utensils, cutlery and glassware
- Tableware and fine linen provided
- ‘Green’ fridge outside – granite trough with close-fitting lid filled with ice in the summer and stream-water in the winter
- Outside larder style cabinet for food storage
- Drinks fridge and wine bucket in the stream
Washing
- Wet room bathroom in the Shepherd’s Hut, a short walk from the Roundhouse
- Gas powered shower with PV powered pump and ‘rainstorm’ shower head – big enough for 2 to shower together
- Compost loo
- Handmade soaps, luxury toiletries
- Plush cotton towels and bathmats
Heating, lighting & bedding
- Wood burner - huge first basket of logs provided, additional bags of logs available to buy in the honesty shop
- The only lighting is solar lights inside the roundhouse. These consist of solar powered mains voltage dimmable lights and candles
- Organic 1000tc silk bedding with pure silk duvet and Hungarian goose down pillows. Luxury 100% Egyptian cotton towel bundle and robes for both provided
- Plug sockets available
Entertainment
- 12 inch touchscreen tablet, with a selection of romantic and couples films and stacked with carefully chosen music playlists to suit every mood
- A limited-edition deck of cards and a book of card games in the library
- A well-chosen library of books to inspire, entertain and help couples head out and explore beautiful Cornwall and each other
Getting there
Trehudreth Cottage, Waterloo, Blisland, Cornwall, PL30 4JW
Front entrance: ///fend.mouths.honey
By train
The nearest station is Bodmin Parkway and Nic & Lucy would be happy to collect you by prior arrangement
By car
You'll be able to park in a gated, off-road carpark beside the wooden hay barns on the farm, where you'll be met and walked through meadows, woodlands and along the streams to the Love-in-the-Round sanctuary. The owners, Nic & Lucy will ferry bags carried atop ‘Lola’, a 6x6 off-road vehicle, whilst you settle in.
Love In The Round is but a few miles drive away from the A30 dual carriageway (the spine road through Cornwall) on the edge of beautiful Bodmin Moor, 15 minutes' drive down extremely pretty, flower-filled ancient country lanes
Use https://goo.gl/maps/UEtbR or search “Love-in-the-Round” in Googlemaps to be guided right to the car park from wherever you are in the world - Nic is training as a Google MMRE (regional expert editor on Google Map Maker) so the directions are always likely to be helpful…!
Food & Drink
At Love In The Round
Tea, coffee, sugar provided. A more comprehensive welcome basket can be ordered in advance direct with the owners.
Carefully curated fine wines, ales and ice are available to buy in the honesty shop.
Local shops
There is a fantastic local shop ‘The Glebe’ on the village green in Blisland, 15 minutes’ walk downstream through the woodlands. The Glebe has a superfast internet café, serves the most amazing home-cooked cream teas and full Cornish Breakfasts all day and a has large shop specialising in local crafts and foods from Blisland or Bodmin Moor. The local town of Bodmin is only a 7 minute drive away, with local retailers and many national supermarkets - some open 24 hours a day.
Pubs & Restaurants
Only a stroll along the old millrace, the Blisland Inn is many a Cornish persons favourite pub of all, serving award-winning real ales with a backdrop of live music
Snails Pace Cafe - This eco-café and cycle hire is right at the beginning of the famous Camel Trail, also serving tasty breakfasts and lunches
The Longstore - Our absolute favourite place for romantic dining, set in the pretty historic harbour of Charlestown, with sea views that movie buffs might recognise from movie spectaculars
Molesworth Arms - A welcome stop if you have cycled the first half of the Camel Trail, good pub grub, and a delicious pint of yummy Cornish-made lager Korev
Wood and Green Cafe - A great start for breakfast if you are planning on starting an early morning adventure to the coast of Padstow, serving really great selection of breakfasts and lunches, with all diets catered for
Paul Ainsworth - Everyone heads to Padstow to eat at the numerous Rick Stein eateries, but we would say these are pipped by the Paul Ainsworth restaurants instead. Simple beautiful and elegant, championing the very best local ingredients
St Tudy - 3.5 miles away - A warm and cosy atmosphere, with roaring open fires. The owners are welcoming and have a passion for simple, rustic cuisine- but perfectly prepared and embellished
St Kew - 7 miles away - Highly recommended and one of our favourites. This charming 15th century inn has Michelin status and extensive wine cellars. A meal shared in the riverside gardens on a warm evening is an event all of its own
The Dining Room Rock - 13 miles away - A hidden gem, small and intimate with candlelight to hold hands across the table and share fine dining
Scarlets Restaurant - 18 miles away - Our favourite for a romantic Sunday lunch!
Due to Covid restrictions we would recommend contacting these restaurants well in advance to book.
Activities
At Love In The Round
Rather than rushing around, Love-in-the-Round gives couples the perfect opportunity to spend time together, spend time on their relationship, spend time in each other’s arms. Picnic in wild-flower meadows, paddle feet in crystal-clear cooling waters, share poetry holding hands under ancient sacred oaks, follow the otters upstream, play and climb barefoot over moss-covered boulders and deep woodlands cloaked in luxurious ferns, or simply spend time together and the gift of each other.
Stargazing - With Love-in-the-Round protected as a newly designated International Dark Sky Reserve, this is the perfect place for star-gazers. Watch the sunset over the woods at the top of the valley, then lay blanketed in the meadows to watch stars, planets and the Milky Way appear. Make a wish on a shooting star!
Yoga workshop - Engage your bodies, minds and spirits while being privately coached in the most amazing setting. This ancient practice is said to be as good for you as cycling or aerobics.
Couples massage - Learn the powerfully tender and healing skills of massaging each other in the privacy of your own idyllic sanctuary or simply book for luxurious pampering.
Couples sexual therapy - Use this safe space and time together. Professionally registered Tantric instructors are available.
In your separate Love-In-The-Round booking form, just ask to have Nic and Lucy send you more information and costs to book any of the above experiences directly with the instructor.
Outdoor & Active
The Camel Trail - 1 mile away – Bikes are available to hire at various locations along the Camel Trail. Depending on your fitness…and enthusiasm! The full length of the trail is 18 miles - so remember you need to make it back again! You can start at the very beginning and hire bikes, or maybe a tandem for two at Snails Pace Cafe or at the half way point in Wadebridge at Bridge Bike Hire. You can then cycle towards Padstow for a dip in the sea and a Cornish pasty on the harbour. Or in reverse you could head back towards Bodmin, there is the Camel Valley where you can book a tour and enjoy a glass of fizz or perhaps a spooky trip around Bodmin Jail.
Horse riding - Hallagenna Riding Stables, home of the famous black horses of a certain national bank, is just a few minutes away.
Wilderness walks on Bodmin Moor - Stunning scenery and open access allows free reign to stomp, dawdle, and explore. Your library at Love-in-the-Round also includes a comprehensive selection of the best walking guides for Bodmin Moor so you can plan and miss nothing, or just head out and catch that horizon!
Steam train rides - 4 miles away - Step back in time with a stream train ride through the beautiful Cornish countryside on the Cornish Belle Dining train.
Flying from Bodmin Airfield - 3 miles away - See the wonders of Cornwall from the skies. Book a trial lesson or air experience flight over stunning coastlines and dramatic rocky tors.
Vineyard tour & winetasting - 5 miles away - Sample award-winning wines and champagnes in an idyllic setting on the slopes at Camel Vineyard, just a short trip downstream.
Secret beaches - 9 miles away - Cornwall beaches are spectacular and some of Europe’s finest. The ‘village beach’ is only a 15 minute drive away along the tree-lined and flower-draped sunken country lanes. Access is secret (shhh) and well hidden, but we will be more than happy to guide you to the best place to park and directions of which bush to duck under for the secret valley path to acres of talcum powder white sand and turquoise water.
Kayaking flooded woodland valleys - 13 miles away - Spend a few hours or the whole day drifting downstream with the tide along the majestic River Fowey. Kayak Hire for couples and even guided tours as Fowey River Expeditions can be easily arranged.
Paddleboarding, windsurfing - We are surrounded by some of the most beautiful coast there is something for everyone
Learn to surf - 12 miles - Offering the highest level of instruction through the most experienced coaching team in the UK, the nearby surf school on stunning Polzeath beach is an internationally renowned surfer’s paradise. Arguably the best hot chocolate in Cornwall is served in the café beach nearby.
Places to visit
Eden Project - 15 miles. An inspirational way to spend all day - in fair weather or in liquid sunshine, but also great to spend a whistle-stop visit in. Why not book an ‘extreme adventure’ and zipwire above the domes or be dropped off giant swings together!
The Lost Gardens of Heligan - 22 miles. Europe’s largest garden restoration project, the fern-cloaked valleys of the south coast have uncovered a sleeping beauty hidden under the brambles.
Pencarrow House - 6 miles. Check ahead for outdoor events – to share a picnic on a blanket listening to Shakespeare or watch Dylan Thomas fairies perform at sunset with a glass of fine wine.
Minnack Theatre - 62 miles to the tip of Cornwall in an hour. One of our favourite places to see the performing arts, that’s if you can stop your eyes wandering to watch dolphins and passing whales!
Coastal paths & fishing villages.
Jamaica Inn- 7 miles - This historic coaching house has welcomed weary travellers crossing Bodmin Moor for nearly 300 years. Full of legend, mystery, romance and even (according to folklore) the odd friendly spirit.
Download the iWalk App to your phone https://www.iwalkcornwall.co.uk/walks_app/overview.html for a great range of detailed walks in Cornwall which are tailored to fit with your needs. Many are circular and all give detailed information your path. Our favourite is the Tintagel Castle route; taking in Rocky Valley with its hidden wishing grotto and a stop (perhaps a kiss) at Merlin’s cave near sunset…
Meet your hosts
Meet Nic & Lucy
Nic & Lucy fell deeply in love, but when they could steal time together, never seemed to find the space befitting their romance anywhere in the UK. Love-in-the-Round was created out of their desire to find time together. Having worked for the World Wide Fund for Nature, Nic is a career professional naturalist at the Cornwall Wildlife Trust and Lucy is a horticulturalist and artist. The romantic couple manage the whole farm using traditional farming techniques, specifically for its nature conservation and landscape interest
Wildlife & Environment
You'll have exclusive access to 11 acres of stunning wildlife rich habitat. The land is shaped as a heart, with the Love-in-the-Round roundhouse near the centre, beside a huge circular prehistoric enclosed field, now ancient woodland. The whole site is extremely private and secluded, with a feeling of sanctuary and gentle wilderness. Spiritually, the site feels welcoming and safe, exciting and natural – magical is the most commonly used phrase we hear.
The view from the roundhouse looks north through unspoilt ancient woodlands cloaked with rare ferns and dripping with a host of rare mosses across their own crystal-clear steam with Dippers nesting and Kingfishers reeling past, and south across a rare species-rich MG5 Cynosurus cristatus - Centaurea nigra wildflower meadow filled with clouds of butterflies and spangled with Glow-worms to an ancient Badger sett on the hillside high above. On the hill above Trehudreth, the Colvannick Stone stands as a sacred pagan fertility stone and marks the start of stunning Bodmin Moor’s open access moorland and world class walking, cycling and riding.
The species-rich grasslands, humid-rush pasture, wetlands, wet heathland, mire communities, ancient and restored Cornish hedges, field margins, oak high forest, wet woodland carr, Hazel coppice and everything on site is managed specifically for their nature conservation interests by a professional naturalist alongside his professional horticulturalist/ artist partner / love of his life.
Trehudreth provides a vital wildlife corridor linking the European Protected site of the Camel Valley Special Area of Conservation and the nationally important Bodmin Moor, North Site of Species Scientific Interest. The land at is managed and monitored by a biological taxonomist and ecologist for the nationally and globally rare species and habitats is supports. Love-in-the-Round sits sympathetically within this landscape and helps pay for some of this work to be done to enhance the wildlife and landscape interest of the whole site using traditional and sustainable low-impact methods.
The whole site and the surrounding land is managed on strict organic principles. A fully registered fold of rare black Highland Cattle known as the ancient wild cattle ‘Kyles’ graze the wildflower meadows of Love-in-the-Round. Fully registered rare-breed Kune-Kune grass eating pigs graze one of the meadows to encourage tall-herb fen vegetation and woodland ride communities. A few rare breed happy chickens peck in amongst a small woodland plantation and lay treats for the pigs.
All materials used to grow/make the Roundhouse have come from our the land itself at Love-in-the-Round or from friends acting as suppliers.
- Oat and barley straw came from farms downstream.
- The render came from Cornish Lime Company.
- The dyes used are from natural earth and plant pigments.
- Raw copper was brought from an overspend on a building project, with an extremely low carbon footprint. With the copper panels beaten together to fused into one sheet, it will last forever.
Not one living native tree was cut to make the Roundhouse. All Pedunculate and Sessile Oak has been hand chosen from already fallen trees. The veteran Spindle (used by ancient and modern pagans, druids and gorsedd in the UK as their most sacred tree) fell on the ground at the start of the project, ready to be used. Larch was already being clear-felled from a local plantation in preparation for Phytopthera control.
The Roundhouse and Shepherd’s Hut are powered by the Sun. Energy is captured by a sophisticated bespoke photovoltaic system, converted to mains 230V pure sinewave.
Reviews
We loved our stay at Love In The Round! It was incredibly peaceful and every last detail had been thought of!
25/08/2023Hannah
This place exceeded all expectations. The setting is ancient, green and stunning, and perfectly isolated. Even in the rain, getting rained on on the way to the loo in the night or having the fire gently go out, everything feels fresh and awe inspiring. I took walks down the stream and drank from it, and my partner and I spent the last night curled up on the faux furs in front of the log burner with the rain hurling down outside onto the copper roof with the sound of the stream in the background. Every detail is carefully thought out, you can tell nic and Lucy have conservation backgrounds- even their choice of toiletries and washing up liquid is non invasive. I came home inspired to integrate slower living values, and dedicated to finding out more as to how we can support our local ecosystems.
11/08/2023Jenn
I have no words to describe Love in the Round. It was above and beyond anything I could have expected. Nic and Lucy are both so lovely, and they made sure every ounce of our stay was perfect, and that we felt comfortable and happy. I can not wait to go back to that little slice of heaven on earth again.
02/06/2023Chris
It’s going to be hard to pick the right words for what was genuinely a magical stay. The setting is just gorgeous- the bluebells were in bloom for our stay which added to the overall ambiance of the place. It unlocked long forgotten childhood memories and gave us the opportunity to really connect away from the distractions of the modern world. Needs were catered for and we both left feeling we’d shared a really special experience. You won’t regret booking this place x
28/04/2023Cheralyn
We stayed at the love in the round and loved every moment, a very special place indeed.
21/04/2023Clare
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We loved our stay at Love In The Round! It was incredibly peaceful and every last detail had been thought of!
25/08/2023