The Vintage Vardos
Devon, United Kingdom
Fisherton Farm
- Our low price promise from £260 p/n
-
Camp
Sleeps 8 /
Extra space for 6 adults & 6 children
- Sleeps 8-14 in 2 wagons for up to 3 people and 2 wagons for up to 4 people
Overview
In a sleepy Devon meadow, on the edge of a wood, and next to a bubbling stream, three lovingly restored Gypsy caravans and a converted farm trailer make up the Vintage Vardos. Gavin and Jemma, the owners of Fisherton Farm, have transformed the wagons into a gathering place just right for a family or two on a jolly. The wagons are all stars in their own right: the beautiful interiors of Big Ted, Red Rum and Little Gem are stylish, with a dash of glitz, and they can all sleep two adults and can accommodate one or two additional beds (depending on size). Tippin' is a multi-functional space sleeping up to 4. The secluded glade feels perfectly private; climb down from the cosy beds to breakfast sizzling over the campfire, and a full day of exploration and adventure ahead. Eat together around the enormous hand-crafted dining table, try the hot outdoor shower, and enjoy the peace of the truly inspired outdoor living room.
If it's raining you can cosy up and watch a film in the home cinema, or play table tennis, table football or darts in the communal Gallery barn up at the farm (just a 4 minute walk from the camp) which also contains games, fridge, kettle, wood burner and toilet facilities. Or dig out the board games in 'Tinny' the converted cattle trailer hidden inside the wood near your camp.
Fisherton Farm itself dates back to the 16th century, and is a working north Devon farm in picturesque countryside near the river Taw. You're within easy reach of wonderful day walks, good pubs, the Tarka Trail cycle path, Exmoor National Park and some of the best beaches in Britain. Children – and anyone with an imagination – will love it here. Try the rope swing over the stream!
Essentials
The important stuff
- Check in time is 3:30pm
- Check out is 10:30am
- The Wagons
- Big Ted - 1 double & 2 single beds
- Red Rum - 1 double & 1 single bed
- Little Gem - 1 double & 1 single bed
- Tippin' - 1 double & 2 single beds, used as a bedroom unless you have a smaller group in which case it will convert into a sitting room
- The camp is all your own, but please respect the boundaries of the working farm and ask Gavin & Jemma if you'd like to look around
Sleeping arrangements
- Sleeps 8-14 in 2 wagons for up to 3 people and 2 wagons for up to 4 people
Extra space available
Space for 1 baby no charge.
Space for 6 adults from £10 per adult per night - see 'the important stuff' for sleeping arrangements
Space for 6 children no charge.
Kids & Pets
Children welcome. We’re sorry, pets cannot be accommodated as this is a working farm
Cooking
- Arrival basket will include fresh home made bread, free range eggs, milk, tea, coffee and sugar.
- Honesty shop up at farm
- Campfire (large basket of firewood provided, additional wood can be purchased on site)
- Camping stove
- All utensils, grills etc provided
- Giant antique wicker basket that houses waterproof boxes containing everything you will will need for cooking, eating and cleaning.
- Refrigeration is a cool box (ice packs from the farm) and there is a fridge and freezer up at the barn
Washing
- Eco-friendly washing-up liquid only please - provided
- LPG gas outdoor shower (hot!)
- Wash basin, jugs and small towels
- 2 compost loos
- Flushing loo in barn
Heating, lighting & bedding
- Night lights, solar lights and wagon interior battery light
Entertainment
- Gavin can give you a tour of the farm to meet the animals
- Cosy up and play table tennis, table football or darts in the communal Gallery barn up at the farm, or settle in for a film evening with the home cinema and DVDs (also with fridge, kettle, wood burner and toilet facilities)
- Dig out board games on-site in a converted farm tip up trailer aptly named Tippin’ or check out the shack ‘Tinny’ in the woods
- A huge collection of waterproofs, wellies, beach gear, boogie boards, deck chairs, buckets and spades are there for you to borrow, just ask!
- Books, magazines, games, drawing materials, maps and local information provided
Getting there
Higher Fisherton Farm, Atherington, Umberleigh, Devon, EX37 9JA
Self Check-in: Park in front of the farmhouse where you will find a large blue cart\wheelbarrow. Inside will be a map and some basic instructions.
By train
The nearest train station is Umberleigh - this is an hourly service directly linked to Exeter (within walking distance of 1.5 miles, although a free pick up can be arranged). Tiverton Parkway is also a 40 minute drive away.
By bus
The nearest bus stations are Barnstaple and South Molton, provided by National Express. A taxi can be arranged from these stations.
By car
Leave the M5 at junction 27. Follow the A361 towards Barnstaple/Tiverton. After approx. 25 miles, exit left on the roundabout to South Molton. Go through the town and fork right (by Boots). After 100 yards, turn left to Torrington on the B3227, and you will arrive into Umberleigh after 10 miles. Cross the River Taw (facing the local pub, the Rising Sun), turn right and then left round the corner, taking the B3227 to Atherington. After just under 1 mile, turn left, signposted Fisherton. Continue up a narrow lane with grass growing up the middle until you reach a white farmhouse with black railings, which is where you can park. If you reach the church you've gone too far!
Food & Drink
At Fisherton Farm
Your hosts will provide you with a welcome basket.
Shops
There is a small honesty shop on-site selling delicious farm produce and lots of homegrown fruit and veg for guests to use
Less than 2 miles is a family run Costcutter/Texaco Garage, open late and sells almost everything.
L.J's homemade award winning pasties - 2 miles away
South Molton pannier market on every Thurs and Sat morning selling local produce
Several major supermarkets are a 15 minute drive.
Pubs & restaurants
Chichester Arms in Bishops Tawton (5m) huge portions of good pub grub - 01271 343945 EX32 ODQ
The Rams Head in Dolton (10m) posh pub grub set in pretty village and next to Halsdon nature reserve, excellent walks by the River Torridge, 01805 804255 EX19 8QS
The Rising Sun in Umberleigh (1.5m) on the doorstep and has good views of the River Taw. 01769 560 447
The Royal George in Appledore. New establishment with excellent food and sea view, booking is essential 01237 424138
The Boathouse in Instow is great spot to watch the sunset on the poop deck overlooking the beach. 01271 861292
The Glorious Oyster in Instow. A beach shack serving up delicious local fish. 07843 278521
Storm in a teacup in Watermouth Harbour near Ilfracombe. Café in a boat, great cream teas in a sheltered Harbour
Squires in Braunton 01271 815533
The Pelican Fish and Chips in Barnstaple 01271 345605
Graylings Fish and Chips in Fremington 01271 346661
Activities
At Fisherton Farm
Farm Tour: Gavin and Jemma are happy to show you around the farm and introduce you to their beautiful pedigree animals. In the honesty shop you’ll find a vast collection of spare wellies and waterproofs, boogie boards, deckchairs, buckets and spades to borrow. The Farm Gallery houses table tennis, table football and darts and is a great communal space for when the rain decides to tip down!
Outdoors & Active
Voted the BEST BEACHES in Europe (30/40mins drive). Putsborough sands ticks all the boxes for a perfect beach, Croyde Bay= surfers beach, Saunton Sands huge beach=kite surfing Braunton Burrows good for dune walking and sand surfing, Barricain Bay intimate with a good cafe selling curries, Instow beach on the estuary good for easy access and sandcastles but not swimming (please ask Gavin and Jemma where's best to go depending on the weather and wind direction).
Coasteering www.xtremecoasteering.co.uk 07412 603116 £35pp
Paddle boarding & kayak www.activeescape.co.uk 01271320745 £25pp
Surfing www.croydesurfacadamy.com 01271 320218 £40pp
Wakepark and Aquapark www.northdevonwakepark.co.uk 07956009047
The Tarka Cycle Trail (over 30 miles) Really good active fun. We suggest you hire bikes from Puffing Billy in Torrington 01805622633 and follow the almost dead flat cycle path , following the River Torridge all the way to Instow beach (9 miles 1.5 hrs approx) for a picnic or pub lunch, stopping for an ice cream/cream tea mid way from a converted train carriage at Bideford. £12 per day per bike. Tip: ask for bike with a soft seat and 10% off for our guests www.torringtoncyclehire.co.uk
Natural Swimming in the River Taw & fishing for minnows. Simple fun! Just at the bottom of our hill, over Umberleigh bridge, pass the station and park by the school on RT, cross the road by the Chapel and follow the footpath to the railway bridge. Walkers turn Rt onto main road then next Rt this turns into a foot path to the pub, cross bridge & cut through via Murch Emporium strip off under the bridge and swim upstream or catch minnows in the shallows (help yourselves to nets and jam jars from Gavin and Jemma's shop).
RHS Rosemoor a mecca for garden lovers with 40 acres of formal, wild, wooded and vegetable gardens, activities for all ages and a very good place to eat. Fabulous Sunday Lunches or take a picnic
Clovelly an ancient and fascinating village . A labyrinth of steep cobbled streets, with almost tropical sheltered gardens leading to a beautiful harbour and stoney beach. £7.50 adults £4.40 child
Tennis court, football pitch and swing park are a short stroll up our quiet lane to the village of Atherington , there is even a new cycle track around the football pitch , great for kids
Watermouth Castle an eccentric collection of all sorts, like no other theme park on earth! words can't really describe it but we love it! set in a beautiful sheltered bay
Cobbaton Combat Collection one man's obsession and now museum stuffed with WW1&11 memorabilia, plenty of tanks, a shop selling all sorts of interesting gear and a Naafi bus cafe run by his long suffering wife!
The High Bullen Hotel & Country club for £6 per head you can use the indoor swimming pool, with hot tub, sauna and steam room. They also do very posh high tea's in their new Laura Ashley tea room. There is also a gym, cafe, restaurant and Golf course. Check out their 'dip and dine' deals for Sunday lunch
Quince Honey Farm and museum for all bee lovers , with live hives for you to see (behind glass!)and all aspects of honey making/bee keeping. They now have a new location and you can also be a bee keeper, take part in honey tasting and make candles. There is also a large soft play area for your little bee's.
Exmoor National park is 267 square miles of jaw dropping landscape to explore. The medieval Lanacre Bridge is a favourite spot to picnic and paddle in whist watching the wild ponies and red deer.
South West Coastal Path 50 miles of which are in North Devon. Challenging, moderate and easy walking through stunning varied coastline.
Nearby towns and cities
Barnstaple, principle town of North Devon, with a Pannier Market most days.
Woolacombe bay and Westward Ho , both beach towns with great surf.
Instow (30 minute drive), seaside style village on the Torridge estuary with sandy beach and dunes.
Tunnels beach Ilfracoombe for the best rockpooling in Britain and Watermouth Bay for perfect paddleboarding.
Surf school and hire @Putsborough and Woolacombe www.nickthorn.com 01271 871337 10% discount for our guests.
Appledore, growing artists colony with ship building roots and winding streets (over the estuary from Instow).
Or by train, Exeter is 1 hour on the Tarka line from Umberleigh, following the river all the way.
Meet your hosts
Both well travelled, Gavin and Jemma finally settled down at Fisherton Farm in 2006. Gavin has farmed all his life and they are passionate about farming and family, and their wonderful 'Foreland' herd of Simmental cattle (est 1978) are regularly exhibited at agricultural shows. A recent addition to the farm is a flock of rare and striking Zwartbles sheep, producing delicious lean lamb. Jemma is an accomplished artist who has exhibited all over the world, and is now a keen vegetable grower and cook.
Their two small children prompted Gavin and Jemma to buy their first wagon. The discovery of the beautiful wood at Fisherton then inspired them to continue restoring two more wagons to create this low-impact holiday experience and provide the perfect place to share with other lovers of rural beauty.
Wildlife & Environment
Fisherton’s 100 acres of undulating grassland and woodland make it a real haven for wildlife. If you’re quiet you may well see deer, foxes, badgers, owls, buzzards and all kinds of other little creatures, as well as the farm animals. The peaceful woodland with its stream is home to native primroses, indigenous daffodils, bluebells, iris and honeysuckle. The aim is for the field where the vardos nestle to revert back to a traditional hay meadow with a wide variety of local grasses and wild flowers.
You will be completely off the grid, and that's the point!
Reviews
Despite the weather, the Doyle’s Vardos gave us magic and tranquility. Perfection.
14/08/2021Lucy
This is our 5th time away with canopy and stars and, once again, they haven’t disappointed. Fab site, amazing hosts and such a beautiful setting. Cannot fault it in any way, we even had glorious weather all week.
19/07/2021Jill
We loved Vintage Vardos! I chose Vintage Vardos for my mums 60th birthday and we had a mini festival in this glorious location. Great set up, super outdoor kitchen, little secret places to explore, fab caravans and beautiful surroundings. We were a group of 6 adults and 2 children and it suited us perfectly. Would recommend and return.
18/06/2021Jen
We had a brilliant stay at Vintage Vardos! The wagons were beautifully decorated and more spacious than the pictures let on. The camp site had an amazing rope swing for the children, and a very cool outdoor drum kit which was set within woodlands and allowed the children to play freely. Everything was on hand and the hosts were just so helpful with tips on where to go and what to do. The local meat and eggs from the farm are delicious and a must buy. We even bought some to take home with us for a Sunday roast. Jess the family dog is also wonderful as part of the welcoming party when we first arrived. If you are looking for an outdoor but very comfortable family break then I certainly recommend Vintage Vardos to anyone wanting to be within the trees, looking at the sky and stars, sitting around a toasty campfire and enjoying being together in a secluded family friendly spot.
29/05/2021Kate
It was purely magical from start until end...we did not want to leave. Gemma is a wonderful host and everywhere she suggested was just perfect. The vans are beautiful and cosy, we loved cooking by the fire, relaxed on the grass and just enjoyed every moment we had there. My 2 boys loved it so much that they want to go back soon, it was honestly one of the best holidays we have ever had. It was very special!
22/04/2021Ivana
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Despite the weather, the Doyle’s Vardos gave us magic and tranquility. Perfection.
14/08/2021