The Nook
Herefordshire, United Kingdom
Kaya at Blackhill Farm
- Our low price promise from £130 p/n
-
Cabin
Sleeps 2
- One king-size bed
Overview
Getting here is half the fun, driving through narrow country roads, up steep hills and past grazing sheep before being greeted by friendly owners Emily and Malik, whose house adjoins your annex. They are both artists (you’ll see their artwork on the walls) and music makers and they’ve re-wilded the meadow in front of you as well as hand-built lots of the furniture from bits and bobs they’ve found on the farm. They love meeting new people but can leave you be to relax and enjoy the peace and quiet of this countryside refuge. You’re left lots of basics in the mini larder, so you don’t have to cart absolutely everything from home, along with a generous hamper of homemade and local produce on arrival. Head up the hill behind you for a view-filled picnic or press on up the Cat’s Back or further along the ridge for a strenuous climb up Hay Bluff or to join Offa’s Dyke. Come back with wet boots? There’s a warm boot room, so they can dry while you concentrate on relaxing.
Soak in a double bathtub with more views or in the hot tub star gazing, cook up a storm outdoors over the fire – there’s a regenerative farm up the road which sell great meat and Emily leaves you cards with outdoor cooking menu suggestions for something a bit more adventurous. On sunny days you’ll be swinging in the hanging chair admiring birds (find seeds for the feeder waiting) and listening to the hum of fat bees feasting on the wildflower meadow next to you. If the weather isn’t playing ball you can light the wood-burner and have a cosy afternoon in playing board games provided, or with a bit of notice you can have a massage, reflexology, reiki – even a private yoga class. There are plenty of good pubs nearby if you don’t want to cook – the main thing is to totally wind down in such a beautiful space.
Essentials
The important stuff
- Check in: 5 pm
- Check out: 11 am
- Please be aware that from November there will be yurts in an adjacent meadow
- Please note that the accommodation is up a gravel track which is uneven in areas. Drive slowly and cautiously to avoid any damage to your vehicle and we would recommend not arriving in low slung car
- Please bring suitable footwear, torches and bug spray
- Please note that the site is fairly remote and the nearest fuel stations and supermarkets are around 20 - 30 minutes away
- Please note that the accommodation is attached to the owners main house
- Initial amount of firewood and charcoal provided. Extra can be purchased on site
- Mobile phone signal
- WiFi
- The hill-top wood fired hot tub experience takes approx. 3 hours to get ready. The hot tub is filled with unfiltered spring-fed water and is a 5 minute walk up a fairly steep hill, but totally worth it for the amazing views and star-gazing. Use of the hot tub is included in the cost of your stay.
Sleeping arrangements
- One king-size bed
Cooking
- Oven
- BBQ
- Fridge freezer
- Fully equipped kitchen
Washing
- Bath
- Shower room
- Sink
- Flushing toilet
- Bathroom toiletries provided
Heating, lighting & bedding
- Bed linen and towels provided
- Wood-burner
- Electric lighting
- Plug sockets
Getting there
Blackhill Farm, Craswall, Herefordshire (near Hay on Wye) HR2 0PH
///partied.committed.wizards - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By car
From Hereford - Leave Hereford on the A465 heading towards Abergavenny. You will pass Belmont Abbey on your right. Take the next right turn (B4349) towards Clehonger and Madley. When you reach Clehonger Village turn left towards Kingstone. Continue on through the village and you will come to a T- junction, turn right on the B4348 towards Vowchurch and Peterchurch. When you reach Vowchurch the road dips and here you turn left towards Turnastone and Michaelchurch Escley. Proceed a further 4 miles until you reach Michaelchurch Escley. At the T-junction turn left, pass the cricket pavilion on your right, and take the next right-hand turn to Craswall. Follow the twisty lane for some mile until you reach a sign for Craswall, continue on down the hill. Turn left at the T junction and continue for a further one mile. You will see a sign for Cwm Mill on your left, we are just before this on your right.
Once you have turned off the 'main road/country lane' head up the concrete drive until you get to a fork. At this point head up the right hand fork. This is a gravel drive which is quite uneven after the sharp turn. The owners recommend changing into first gear at the bottom of the hill (after the turn) then taking it steady. At the top, follow the road round to the right and you will arrive at the farmhouse. 'The Nook' is tucked in behind it. You are welcome to park in the big area to your left (so that your car is not in your view) or you can go straight ahead and pull in by the gate (steps from your door).
By public transport
The site is off the beaten track so public transport is rare but you can get as far as the Michaelchurch turn off by bus which then leaves you with a 15-minute walk to the site.
The nearest airport is Cardiff or Bristol.
Food & Drink
At Kaya at Blackhill Farm
A welcome hamper with local produce is provided on arrival.
Speak to Emily & Malik about getting an order of meat for the BBQ from their local regenerative farm that delivers high quality high welfare cuts directly to the yurt.
Emily & Malik can organise a chocolate fondue pack, please organise directly with them.
Recipe Cards - Hosts have prepared some recipe cards based on their heritage for your stay to help you explore and experiment with local food.
Local shops
The nearest shop for basics is 3.5 miles away.
Hopes of Longtown - Nearest shop 10 minutes away, selling all sorts of goodies from fresh veg to dried beans. Look out for yummy croissants on a Friday!
Major supermarkets deliver, and hosts are happy to arrange a 1hr time slot with you to accept orders and keep them in the fridge.
Wild by Nature - A local farm that will deliver their regeneratively farmed, native breed meat and charcuterie to your accommodation on the day of your arrival. To order and receive 10% discount and free local drop off go to their website and use the code 'BLACKMOUNTAINS' at the checkout.
Neil Powell Butchers, Eywas Harold - Host highly recommend, and will deliver for orders over £25.
Pubs & restaurants
The Bridge Inn - Lovely location next to a babbling stream. Great pizza and epic seafood pasta. Don't miss out on pudding either! 25 minute drive.
The owners haven't tried it yet but are super keen to get to Under the Nut Tree. Friday and Saturday nights, offer meals cooked over the fire for a lavish and unconventional dining experience. Booking ahead is highly recommended.
Abergavenny (25 min drive to the south) - Some great coffee shops and deli's as well as The Gaff which does really unique lunches and dinners.
The Bull's Head - Spectacular 10K round walk for a pub lunch
Activities
At Kaya at Blackhill Farm
You are free to explore the site with a 15-minute walk to the top for incredible views as you wander through the wildflower meadows. Why not bring a picnic, a book and beverage with you and make an afternoon of it? You can continue up the mountain and walk straight up the hill onto the Cat's Back and into the Brecon Beacons!
For Pumla only:
The outdoor tin bath is located on your private deck where you can soak with panoramic views of the hills. Try out birdwatching with the binoculars provided or experiment with cooking something tasty in your wood burner oven. Alternatively, just stay in bed and gaze at the hills, sky and stars.
For The Nook only:
Your hot tub is situated about a 5-minute walk up a fairly steep slope. Due to this it feels wonderfully secluded and benefits from fantastic views across the valley and beyond. It is a wonderful experience to light your own hot tub but please do be aware that this one takes a little more effort due to its location. You will need to man the fire on and off for 2.5 - 3 hours. This could mean popping up and down every 20 mins/half hour or setting yourselves up to sit with it whilst you enjoy a hot drink or some dinner.
There are a range of activities and experiences that can be arranged during your time at The Nook. Including but not limited to booking a massage, reflexology, reiki or private yoga class. Speak to Emily for more information of what can be booked in during your stay.
Swing on the gorgeous garden hanging chair and watch the birds and bees at The Nook (make sure you have filled up your bird feeder with the little pack the owners provide)
Places to visit
Head to Hay-on-Wye to browse the bookshops and enjoy some sumptuous treats (great coffee shops and restaurants)
Hill Billy Gin - Spend the day in the award winning Hereforshire distillery where master distiller will give you all the training needed to distil your own personal bottle of gin.
Outdoor & active
Paragliding from the Brecon Beacons
Much fun to be had on the river - head to Glazebury to hire or book onto a tour
Plenty of things to do in the mountains such as mountain biking and pony trekking. Speak to Emily & Malik for their suggestions and local recommendations.
Hiking - from your door you can walk 20 mins up the hill and you are on the glorious cats back ridge, the entry point to The Brecon Beacons National park. Suffice to say it is extremely beautiful around here and your hosts can advise on different walks, a couple of which they have mapped on the exercise app Strava for you.
Meet your hosts
Meet Emily and Malik
Emily and Malik moved to the area a couple of years ago in search of clean air, epic views and a place to make inspirational choices. Malik always says, if you can see far you can dream big. Well, Kaya at Blackhill Farm allows them to do both of these. They were blown away by the expansive feelings and wildness of the place and the privilege of being able to walk straight up the hill into the mountains and the Brecon Beacons. Emily and Malik's drive in life has long been enabling others to really connect with themselves and their environment. This has previously been expressed through their charity work tackling isolation through nature and music. Now it's time for a new adventure. Crafting a unique, immersive and creative space that they can share with you. They are both artists, makers, musicians and creative dreamers so The Nook is full of their upcycled creations and artwork to make this unique space feel like home. Kaya (Khaya) actually means home in isiXhosa, Malik’s native tongue.
Emily and Malik love meeting new people and can't wait to welcome you. They are next door if you need anything, recommendations, a lemon, some sugar! Think of them as friendly neighbours.
Wildlife & the environment
The site in total is nearly 9 acres with 7 of these for you to roam. There are ancient oak trees, a wide-open wildflower meadow (regeneration of which is one of their main projects), birds galore - they are still learning about the birds but know there are all sorts of tits, robins, swallows, wagtails, finches...
The site is surrounded by farmland so there are a whole lot of bleating lambs in spring which are seriously cute to watch. The other thing you will see is lots and lots of hills stretching out ahead of you. You can see the Malverns, May Hill, Garway Hill and epic vistas. Driving up you will see the Cat's Back, a narrow ridge that is a seriously cool walk - just wander up the 'garden!' and you will get to its base. From here you can keep going and get onto Hay Bluff, Offas Dyke and the Brecons in general.
Reviews
Amazing location. Beautiful property. The mountainside wood fired hot tub was fantastic! Something not to miss at this property. Emily and Malik were friendly, knowledgeable and amenable hosts. We definitely plan to come back.
30/05/2022Naomi
This was our second stay at The Nook and it was just as perfect second time around.
29/04/2022Ele
The Nook is simply fantastic! From beautiful views of the valley, a bath to die for! homemade treats & friendly and super helpful owners :) we didn't want to leave! recommend 100%
18/04/2022Laura
Was provided with a very warm welcome. The lader was filled with essential produce. Cats back hike can be done just via the garden. Green views through every window. Such an amazing place to relax and recharge.
26/01/2022Prijal
Wonderfully quiet, wonderfully dark and wonderful hosts. The property has been lovingly and thoughtfully put together with literally everything you could need (other than food and booze
13/09/2021Arabella
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Amazing location. Beautiful property. The mountainside wood fired hot tub was fantastic! Something not to miss at this property. Emily and Malik were friendly, knowledgeable and amenable hosts. We definitely plan to come back.
30/05/2022