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Accessibility at our spaces

We want our places to be accessible to as many people as possible and are excited to be on a journey of discovery and collaboration with our owners, to create a collection of hand picked spaces that are both innovative and inclusive in their design.

Our primary aim is to ensure that all visitors can feel confident that their requirements will be met throughout their stay. Our new accessibility tab will offer peace of mind when choosing a booking by providing clear and accurate information on the relevant and accessible facilities that are available in each of our featured spaces.

Our initial focus will be around mobility, but moving forward we will be actively seeking more accessible places that cater for a wider range of access needs. If you have any specific access requirements, please get in touch with our Guest Experience Team who can put you in touch with the owner directly, if necessary. We look forward to welcoming you.

Our collection:

These places all have additional information under the ‘accessibility’ section:

We are making a collection of places that provide extra accessibility details including floorplans, steps, door widths, parking arrangements and more – you can find this under ‘accessibility’ on each listing.

Our approach:

  • We are working with a disability consultant on an ongoing basis to help us and our owners have the right information and adjustments to make our spaces more accessible
  • We have appointed a Diversity, Equity, Inclusion, Belonging and Accessibility Team who are there to monitor our activity and address challenges and opportunities we face as a business in these areas.
  • Our whole team have received Disability Awareness Training and our Guest Experience Team are on hand to help with additional questions or information about specific accessibility needs.
  • We are encouraging any owners building new spaces to make them accessible for as many people as possible

Get in touch

If you have feedback about our approach, or need more information about any place on our site, whether it’s accessibility related or not, contact our Guest Experience Team. We visit every single place in our collection so we might well know the answer already and if we don’t, we’ll find out for you.

Email or call 0117 204 7830.

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