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Brockloch Bothy - Dumfries & Galloway, United Kingdom

Last cache: 16:23:19, Friday 20 October 2017

Brockloch Farm

Suitable for children of all ages

Not suitable for pets

Children are welcome at Brockloch Bothy but we’re sorry, it’s not suitable for pets.

An architect-designed eco-build with far-reaching views, surrounded by sheep

George and Julie have diversified impressively on their small, family-run farm in the Galloway hills: up the farm track, through the bluebell wood, and in a field grazed by their Scottish Blackface sheep, Brockloch Bothy has already settled comfortably into its new home.

It has all the luxuries of a boutique cottage - a swish kitchen, a crackling fire, home-baked welcome treats - with a lightness that springs from sincere eco-credentials and contemporary design. Made of sustainable timber, with cosy goose-down duvets, a wool mattress on the double bed, and Earthborn paints throughout, the Bothy is insulated with sheep's wool. Two more can sleep on the double sofa bed, and there's a separate shower room with loo. The two large solar panels on the roof power the lighting and charge your phone or laptop, but there's no TV or wifi. Instead watch the world go by from wide windows, or relax into the silence, complete apart from the yip of a fox or the hoot of an owl. 

Play at Famous Five on the rocky crags and hidden coves of nearby beaches, taste local game from great farm shops and restaurants, visit the 'Artists' Town' of Kirkcudbright, or experience the UK's longest zip wire.

Featured on George Clarke’s Amazing Spaces on Channel 4, Tuesday 6th Nov!

Our guests say...

We had a fantastic weekend at Brockloch Bothy, the location, the accommodation, the area, the weather, everything was perfect.

16/06/2017

Rachel

We have just enjoyed a wonderful week in the eco-bothy at Brockloch farm. The accommodation exceeded our expections. An ingenious design, it has been tastefully and comfortably furnished, and is well equipped. The owners, George and Julie, are delightful. George took us to meet his Pygmy goats and new born calf while Julie made certain that there were many lovely touches, like fresh flowers, home made cake and freshly laid eggs. It was a joy to wake every morning to sunshine and the sound of lambs playing on the deck. The area of Dumfries and Galloway has much to offer if, like us, you are interested in the countryside and gardens and enjoy walking.

24/04/2017

Sue

The stay at the bothy was incredible, the location was outstanding and the attendtion to detail was unfaulted, we arrived to the bothy with the fire burning and home made mince pies waiting for us upon arrival. The hosts where so friendly and thoughtful and so caring towards us really made us feel relaxed and at ease which was the whole point of the trip. Really enjoyed it and will definitely be going back.

02/12/2016

Emily

We absolutely loved the Bothy. The bothy itself is perfect, has everything you need for your stay included & the setting is beautiful. Julie & her family are lovely, welcoming & helpful. The perfect stay to unwind with beaches & forest a short drive away.

15/04/2016

Andrew

Such a unique, brilliant place and perfect for peace, quite & to recharge the batteries. The bothy is relaxing and has no distractions. I love how its situated as part of a working farm, but not right on top of it. George and the children were charming and took time out of their busy lambing season to talk and let us see their sheep, lambs and baby goat!! Julie makes home made treats for your arrival which is a really nice touch and they also provided plenty of wood to keep nice and cosy. Plenty of things to see and do in the area. Really would love to visit again and I am certainly intrigued by the treehouse. Really great stay and we would highly recommend. Thankyou.

23/03/2016

Sarah

We loved this bothy. Super hosts and bothy had everything we needed. Peaceful location.

30/10/2015

maura

We stayed at Brockloch Bothy for the first week of our honeymoon and absolutely loved it. Our first words when we arrived were 'wow!' and that was the feeling throughout. The bothy itself is well equipped, well designed and beautifully and comfortably decorated. The finishes and furnishings are beautiful, and the extra little touches like the basket of blankets make it feel like home. The view from the huge wall of windows is spectacular at any time of day and in any weather. The bothy is very well insulated as even when it was pretty cold and windy outside the inside retained the heat superbly (a little disappointing for my husband who wanted a log fire!). George and Julie are so welcoming and helpful and genuinely want to make your stay as perfect as possible. There is plenty to do without driving too far, and if you are willing to travel a bit further it's possible even to get out to the Isle of Arran for a daytrip. We will definitely be returning!

24/08/2015

Rosanna

The stay was fantastic we took our 2 children and they loved it. It was so relaxing and Julie and George (the owners) where lovely.

20/07/2015

Sharon

It was fun, relaxing, peaceful, warm, its was a delight to have stayed at the Bothy at Brocklock Farm. I would truly recommend this place to anyone. Brilliantly placed in Dumfies that enables you to get to any of your planned day trips, sight seeing, walks along the beaches and places for the children. We will be heading back... definitely.

17/07/2015

Marc

Loved it. Beautiful location, really attractive and interesting building

13/07/2015

Anna

We had a lovely stay at Julie and George's bothy. We were warmly welcomed and made to feel right at home - the cake left in the kitchen went down a treat after a long drive! The bothy was just as we had hoped - beautifully decorated, comfortable, cosy, well equipped and in a great location with stunning views. It is isolated enough to feel like you were 'getting away from it all', but close enough to the farm to feel like Julie and George are there if you needed them. We would recommend the bothy to anyone and hope to visit their other listing, the treehouse, at some point in the future!

08/06/2015

Chris

We enjoyed our two night Winter break at Brockloch Bothy. The Bothy is cosy and toasty warm, thanks to the wood burning stove and eco-insulation. Julie and George are great hosts - friendly and genuinely pleased to meet their guests. Seeing the new born lambs was a treat. As was meeting the pygmy goats.

26/02/2015

Jan

Beautiful location and such a lovely little place! May try the treehouse next time.. Take a few books and your walking boots!

03/02/2015

Robyn

"The bothy is a beautiful amazing place to stay, perfect for a get away stay. It is furnished delightfully with lovely fittings and furniture. The bed is so comfy and was very cosy. A wood burner heats the bothy providing plenty of heat and a warm  glow . George and Julie the owners are very caring hosts, who were so helpful and nice"

22/12/2014

Carole

"We stayed in the Bothy from the Thursday until the Sunday. We live in Newcastle and so it was a short 2.5 hour journey from home.  The location is lovely and the Bothy was wonderful...even better than expected.  We loved being in the middle of the field and working farm and enjoyed the quiet and the views. The Bothy was much better equipped than we'd hoped for and so it made for a very quiet, cosy home-away-from-home.  The cooking facilities and kitchen were perfectly sized for the both of us and the bathroom was very nicely done out as is the rest of the place. We spent most of the time reading and taking in the views.  We ventured to a pub a short (2 mile) walk away and to the Craigadam Country House which is about a 5 minute walk for dinner on the Friday. Our intention was to catch up on some much needed sleep and to relax and cut ourselves off from the rest of the World.  I felt like we did just that and I have come home feeling like a new person!"

30/10/2014

Emily

"Thank you Brockloch Bothy for giving us memories to treasure. Four days of blissful peace ~ we loved hunkering down in such a snug & cosy hideaway. The magical combination of the simply stunning setting & beautifully designed Bothy really wowed us. We hunkered down as warm as toast by the fire whilst watching the big skies roll in.  Bliss!"

24/10/2014

Olivia

"It was wonderful, the location was stunning and we got a lovely warm welcome as well as some delicious fresh eggs from Julie"

17/10/2014

Sharon

"Very relaxing, nice hosts who were helpful and seemed genuinely interested in our well being.  Lovely, modern cottage with state of the art design and comfort.  Within easy travelling of local activities"

16/10/2014

Scott

"Amazing, loved it. Peace and quiet."

22/09/2014

Hilary

"Beautiful location and a beautiful, unique property."

21/09/2014

Doran

"We visited Brockloch Bothy in July with our two boys. We found it to be a very special place to unwind and enjoy the countryside and coast of Dumfries & Galloway. The Bothy was an inspiration – great design, thoughtfully decorated, comfortable and well equipped for a family of four and the homemade cake was much appreciated. Julie and George were wonderful, thoughtful hosts and even provided a temporary paddling pool for our children during a week of temperatures over 25 degrees!  It was a delight to be there and enjoy such privacy in amazing accommodation and stunning surroundings. We hope to be back in the winter to enjoy the log burning stove."

21/07/2014

Karen

"The bothy and George and Julie could not have been any better! It was just as it was shown on TV and so relaxing! Recommend to everyone and will hope to return!"

11/07/2014

Katie

"Fabulous. Warm, welcoming hosts, amazing location, superb design, great insulation, beautifully kept, walks from the door, bluebell woods, partridges, larks................... there was no worst, tho' the track to the bothy was a bit scary especially in the dark, I would not have it any other way - it should be!"

19/05/2014

Judith

"Lovely accommodation, welcoming hosts and gorgeous location."

18/04/2014

Rose

"The four of us stayed, 2 couples and it was fantastic. The Bothy is idyllic and set in a famers field overlooking the rolling hills. It was brilliant and secluded in the best possible way! We loved it."

14/03/2014

Francesca

"Although the weather was awful the weekend we stayed, the bothy was very cosy and comfortable."

17/01/2014

Pamela

"The place was absolutely stunning, my partner and I are both architects and are always looking for quirky design led places to stay outside of the city and we couldn't find fault with the place. Amazingly considered design, stunning location and the owners were lovely and welcoming."

02/08/2013

Gemma

"The best thing was our toddler having the freedom to run about, with the farmer letting him ride on the quad bike and visit the lambs. It was also great being "cut off from the world" i.e. no wifi and very little mobile signal. This ensured we completely relaxed!"

25/02/2013

Helen

"Julie, the owner, was very helpful...everything was first class"

15/02/2013

David

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Book this place

Step 1: Select check-in date

Bookings begin on a Monday or a Friday

Key:

x Check-in

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Step 2: Select length of stay

You're booking…

  • Bothy for 2

Step 3: Who's coming?

Any age

No charge

Not suitable for pets

Add extra sleeping space?

( per adult per night on a sofa bed, bedding included. Suitable for children too, at same price.)


Booking summary

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Please select your arrival date and length of stay before booking

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Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in is from 3pm
  • Check out is at 10am
  • Bring a torch and wellies, and if possible arrive in daylight hours so you can get a good look at the place!
  • Beware of cows with calves and please avoid going into the cow field.
  • Sleeping arrangements
  • 1 double

Extra space available

Space for 1 baby no charge.

Space for 2 adults from £20 per adult per night on a sofa bed, bedding included. Suitable for children too, at same price.

Kids & Pets

Children are welcome at Brockloch Bothy but we’re sorry, it’s not suitable for pets.

Cooking

  • Gas hob and oven
  • All kitchen utensils provided
  • Full size gas fridge in hut next door 

Washing

  • Bathroom in the bothy with gas-powered shower, sink and WC

Heating, lighting & bedding

  • Log burner with wood provided
  • 12v electric lighting
  • Point for USB and car chargers, and 12v hairdryer provided
  • No mains power or plug sockets
  • Linen and towels provided

Entertainment

  • Watch the sheep wander by!
  • Radio, books, board games, binoculars

Activities

Beach near Brockloch

At Brockloch

Books of local walks are provided. You can also visit the working farm, say hello to the sheep grazing outside or get out a board game if you prefer to hibernate within!

Outdoors & Active

Outdoor activities abound: go sailing on Loch Ken, visit Laggan outdoor centre (has the longest zip wire in the UK!), or take the kids to Cream o Galloway ice cream dairy and adventure park. 

Local beaches with rocky crags, hidden coves and sandy shores are "like something from a Famous Five book," according to Julie. Head for Sandyhills and Carrick Shore in particular. 

Places to visit

Castle Douglas (9 miles away) a designated 'Food Town'! Lots of great restaurants and cafés, butchers, fishmongers...the list goes on. 

Galloway - famous for food, art and books

Dumfries (9 miles away) Hometown of Scotland's national poet, Robert Burns for many years until his death in 1796.

Kirkcudbright, known 'The Artists' Town' (18 miles)

Food & Drink

At Brockloch

Basic supplies of tea, coffee, olive oil, salt and pepper will be provided in your kitchen. Some home baking will also be provided on arrival. Julie can provide hampers of local provisions with champagne/wine for special occasions, on request (as long as you give her a week's notice).

The nearest shop for supplies is a 5 min drive away in Crocketford (it takes 30 min to walk, but this is along a road that's busy with lorries, so not very enjoyable). 

Within walking distance or close by

Craigadam Country HouseKirkpatrick Durham. 01556 650233 

A country house with organic farm which serves and sells excellent game, just across the road and walking distance from the Bothy. (You will probably need to book in advance.) 

Pringles Bar, Corsock, 01644 440275

Local pub serving food, 10 mins from the Bothy. Booking recommended, as is sometimes very busy and other times empty!

Pubs & restaurants further afield

Dumfries

Kilnford Farm shop and café, The Glen, Dumfries 01387 253087

A great place to pick up supplies, this independent farm shop, deli, café stocks local meat and more. 

Pizzeria il fiume, Dock Park, Dumfries 01387 265154 (25min drive) 

Traditional Italian food, log oven, very informal, lively atmosphere.

Hullabaloo, Robert Burns Centre, Dumfries 01387 259679 

Tasty Scottish cuisine. Situated on the River Nith, good for a romantic dinner. Above an indie cinema, so easy to combine a meal and a film - but book your seats ahead. 

Castle Douglas

Designs, 179 King Street, Castle Douglas 01556 504552

Lovely shop/gallery/café in Castle Douglas. Sells quirky one offs and well known quality brands, e.g. Avoca, Emma Bridgewater

Carlos, 211 King Street, Castle Douglas 01556 503977 (15min drive)

Lovely fresh food cooked by an Italian chef, limited seating therefore recommend booking in advance.

Jewel in the Crown, Indian Tandoori restaurant, 17 King street, Castle Douglas 01556 505999

Threave Gardens - café at National Trust for Scotland property just outside Castle Douglas 01556 502575

Kirkcudbright (35 min drive) - a lovely town well worth a visit

Polar Bites, Harbour Square, Kirkcudbright 01557 339050 

Gorgeous fresh fish, eat in or takeaway, very popular especially in the summer. Fish comes straight off the boats in the harbour square. Very informal. 

Selkirk Arms Hotel, Kirkcudbright 01557 330402 

The Anchor Pub,  Kippford 

A cosy pub right by the sea, with open fire, about 25min drive from the Bothy.

Luigis, Dalbeattie

Very informal Italian, approx 15-20mins from the Bothy.

Meet your hosts

Lambs at Brockloch Farm

George and Julie have two children and want to make sure the farm is a happy place for all - it's farmed non-intensively, which means the sheep and cows graze outside all year (apart from lambing and calving time when it's cosier and easier to take care of them indoors).

George has lived on the 190 acre farm all his life, but the challenges of farming meant they were delighted with the chance to diversify a bit in a way that's sustainable and has minimal impact on the environment. A local designer was keen to make a prototype modular off grid building, which George and Julie felt would fit well with the sustainable nature of what they wanted to create. Together they put together Brockloch Bothy, the creation of which was filmed for George Clarke's Amazing Spaces on Channel 4!

Wildlife & Environment

Both the Bothy and Treeehouse are unique, contemporary eco buildings. Interior furnishings are largely natural, with cotton linen, sheep's wool mattresses and insulation, goose down duvets and earthborn paint throughout. They are both off grid, but have solar panels which power electric lighting in the bothy. Bottled gas is used for cooking, and to provide hot water. (There is a septic tank, so we request that “stuff” isn’t put down the toilet.)

The red kites on the farm can be seen circling the bothy; there are also red squirrels and deer nearby. Guests are free to roam and explore, and are welcome to watch the daily life of a working farm (although George has been known to use a few choice words when the sheep don’t do as they are told!).

Getting there

Brockloch Bothy, Kirkpatrick Durham, DG7 3HU

By train

The nearest station is Dumfries (9 miles away). We're sorry, it's not possible to arrange pickups.

By bus

The nearest bus stop is at Crocketford (3 miles away). We're sorry, it's not possible to arrange pickups.

By car

From Carlisle take the M6 motorway, continue onto A74M. At Junction 22, exit onto A75 toward southwest Scotland/Dumfries/Stranraer. Drive 34.1 miles, at Crocketford turn right onto A712, signposted Corsock/ Balmaclellan. Drive on for approx 3 miles. Brockloch Farm is on the left hand side - drive up the farm track, and Brockloch Bothy is signposted up through a  wood. (Please note, non-tarmac road could be tricky for very low slung cars but most cars will make it if you drive slowly!)

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.