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Catta Dee - nominated for The Sawdays Awards
Penhein Glamping Winner of Sawdays Awards 2014 Glamping Location of the Year
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Catta Dee at Penhein - Tent in Monmouthshire, United Kingdom

Last cache: 22:25:32, Friday 24 November 2017

Penhein Glamping

Suitable for children of all ages

Not suitable for pets

Children very welcome. Sorry no pets.

One of six Persian-inspired tents on a family farm, with woodlands for den-building and a stream to splash in…

Penhein Farm is home to six dome-shaped alachighs (pronounced al-la cheeg), of Persian design and traditionally used by nomadic tribes in northern Iran, although these ones feel rather at home in the Monmouthshire countryside. Nestled in a three acre ancient woodland, each one has an individual colour scheme, a private flushing loo in a separate adjoining pod, its own fire pit and outdoor sitting area.

 

The alachighs comfortably sleep a group of four on one king-sized double (which can be split into two singles) and two truckle beds. The luxury shared shower block contains not only hot monsoon showers but also a roll-top bath if you fancy a long soak. The large communal tent is perfect for both familiar and new friends to get together, with plenty of dining space, comfy tub armchairs, games and a wood burner to keep things cozy.

Penhein Farm really is a hidden escape from the city - you’d never guess you were just half an hour from both central Bristol and Newport. The 400 acre grounds are home to private nature trails and miles of unspoilt countryside, including a neighbouring wild flower meadow exclusive to guests and perfect for picnics. Whilst you’re exploring say hello to the sheep and the cows and make sure you take a walk up Grey Hill for the most magnificent views of the Severn Valley. 

Please remember: To ensure every guest has the best possible experience at Penhein, the owners will try to move groups staying together into adjacent spaces, which may affect which alachigh you stay in, but worry not as all are furnished to the same beautiful standard. Please make any special requirements clear on booking.

**Groups booking two or more tents will be asked for a refundable damage deposit on a scale of up to £500, payable 10 days in advance and refunded within 7 days to be organized directly with the owners and not through Canopy & Stars.**

Our guests say...

Fantastic experience would of left feedback in the tent but didn't have a pen haha. Was truly amazing would love to come back for our next anniversary. The preseco was the cherry on the cake. Much thanks to James and Helen for their hospitality and warmth.

20/09/2017

Alexandra

Quite a unique experience! My wife and I thoroughly enjoyed ourselves as we've never lived in a wood before, so close to nature and the first time I've heard an owl hooting for years.

14/06/2017

Philip

Warm and welcome, really cosy and very well thought out. Friendly hosts who had gone the extra mile with all the added extras. PLUS REALLY COMFY BED.

24/10/2016

Joe

My family had a fantastic stay at Penhein. Everything we needed for a relaxed and comfortable stay was provided. Thoroughly enjoyed cooking and eating while sitting out by an open fire. The tent was amazing and our two children aged 3 and 7 loved it. The luxurious shared shower block was a bonus. I would definitely come again.

15/08/2016

Iryna

It was the perfect weekend. Such a beautiful location, amazing attention to detail in every tent and a great layout of the site. The owner James was also incredibly friendly and helpful.

09/10/2015

Jenny

Fantastic directions to get there, really tucked out of the way in a lovely ash wood. A lovely warm welcome on arrival with a complimentary local hamper and quick intro into the set up. We were relaxed and uninhibited for our stay, the facilities were amazing and the considered organisation of the accommodation meant we felt like we had our own space, unobtrusive and very relaxing. We had a great time, there was plenty of local information about places to go, shop, investigate. Also id highly recommend the on site activities offered. We went on a guided walk, which was scheduled to suit us and the weather to optimise our opportunity. It was really fun and informative, we explored places I don't think we'd have had the courage to go alone, local knowledge was such a bonus. Cost was very reasonable, would definitely book again both Catta dee and the activity.

03/08/2015

Katherine

"We had a lovely time. The location is set in a beautiful spot and the welcome was warm and informative. The yurts are beautifully kitted out and were comfortable and spacious. The peace and quiet was much appreciated and it was a great combination of back to nature in a luxurious way"

17/10/2014

Amanda

"It was perfect; it combined the rustic experience of being outdoors with luxury - what more could you want? The luxury shower block was a treat and the interior of the tents was amazing - you could tell that there had been a lot of thought gone into the whole campsite."

07/09/2014

Jennifer

"We loved every minute of our stay.  As we walked the large, private grounds, we stumbled across a swing hanging from a large tree branch.  The children spent nearly an hour on that swing, giggling and laughing, it was just magical.  The fields and grounds are peaceful and the trails plentiful (albeit very very mucky around the campsite-- wellies are a must).  The alachigh was nicely decorated and had all the comforts required to prepare some really tasty meals on the wood stove and campfire. The shared bathroom was a luxurious surprise which the whole family enjoyed.  We plan to go back again, and bring friends next time!"

29/08/2014

Karen

"We loved it - the kids played with other kids really nicely, it was very luxurious for us (we are used to a bit more basic facilities!) and we got to relax."

16/08/2014

Ruth

"It was lovely, really relaxing. James and Helen were the perfect hosts. The children loved it. Best was the piece and quiet. Additional to detail and warm welcome."

14/07/2014

Alison

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Book this place

Step 1: Select check-in date

Bookings at Penhein begin on Mondays and Fridays. Wednesday check ins are available at off peak times.

Key:

x Check-in

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Step 2: Select length of stay

You're booking…

  • Tent for 4

Step 3: Who's coming?

Any age

No charge Cot and high chair available on request.

Not suitable for pets

Add extra sleeping space?

(No charge Sleeping on sofa bed - can instead sleep one adult. Please bring your own bedding.)


Booking summary

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Please select your arrival date and length of stay before booking

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Any questions?

+44 (0)117 204 7830

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Essentials

The important stuff

  • Check in is from 4 - 7pm. Later arrivals are normally possible with some advance warning.
  • Check out is before 11am
  • It’s always helpful to bring some newspapers to get the wood burner going - some are provided, but more is always good!
  • Please bring slippers or thick socks to wear in the alachigh.
  • Groups booking two or more tents will be asked for a refundable damage deposit on a scale of up to £500, payable 10 days in advance and refunded within 7 days to be organized directly with the owners and not through Canopy & Stars.
  • Sleeping arrangements
  • 1 kingsize (splits into 2 singles), 2 truckle beds, sofa bed for extras

Extra space available

Space for 2 children no charge. Sleeping on sofa bed - can instead sleep one adult. Please bring your own bedding.

Space for 1 baby no charge. Cot and high chair available on request.

Kids & Pets

Children very welcome. Sorry no pets.

Cooking

  • Wood burner with kettle in alachigh
  • Private fire pit outside
  • Cool box with frozen hot water bottles
  • There's also a communal "cheat's kitchen" complete with electric kettle, 2 electric hobs and a chest freezer

Washing

    • Private ensuite flushing loo off main living area
    • Communal shower block with 4 hot monsoon showers, 1 roll top bath and a flushing toilet - all with underfloor heating for ultimate comfort!

Heating, lighting & bedding

  • Wood burner
  • Lanterns and torches provided
  • All bed linen and towels provided
  • Electric lighting and several plug sockets in shower block as well as communal tent
  • Firepit outside each alachigh as well as the communal tent

Entertainment

  • Variety of cards, board games and books available

Activities

At Penhein

Your imagination is your only limit at Penhein! Build a den, play in the stream, play games in the huge wildflower meadow or simply relax in the communal tent or toast marshmallows on your private fire pit. Explore the farm and find the old lime kilns hidden away in the trees. Discover the nature trails across the farm that have been set up exclusively for guests and follow one of the many footpaths.

Get active and take part in one of the many bespoke activities on offer on the farm:

  • Bushcraft: build a shelter and light fires without matches, cooking over the results!
  • Bootcamp: a high intensity all weather out door group work out, combining cardio and strength training
  • Clay pigeon shooting
  • Mud runs: An exciting 5k run across a variety of terrains on the farm, navigating a variety of challenges and obstacles
  • Treasure hunt: a classic blend of general knowledge clues and creative tasks are designed to get you thinking out of the box and off the wall!

*All activities are run exclusively for guests at Penhein Glamping but availability is limited. Some activities have a minimum group size.

Places to visit

Caerwent Roman Ruins (3-mile walk away)

Chepstow – especially the Castle

Castles in Caldicot, Chepstow, Raglan, Monmouth and Usk

Dewstow Gardens and Hidden Grottoes

Monmouth– could be combined with White Castle for a full day out

Dean Forest Railway

Newport Transporter Bridge (one of only six operational transporter bridges left worldwide)

Perrygrove Railway

Tintern Abbey and Tintern Railway which no longer operates but has been converted into an amazing tea shop and museum

Wye Valley Butterfly Zoo

Outdoor & Active

All the following are maximum 45 minutes drive from Penhein, many much closer!

Walks galore!

  • Wye Valley (AONB) – fabulous walks starting in Chepstow and going all the way up the Wye Valley
  • Wales Coastal Path (starts in Chepstow)
  • Offa’s Dyke (starts in Sedbury, near Chepstow)

Racing at Chepstow Racecourse

Canoeing / kayaking / stand up paddle boarding on the River Wye

Spa days/treatments at Celtic Manor (5 star hotel) or St Pierre (4 star)

Vineyard tours at Parva Vineyard

Golf at Celtic Manor or St Pierre

National Diving Centre and zip wire in Chepstow

Rock climbing / abseiling / caving in the Wye Valley

Mountain biking in the Forest of Dean

Go Ape in the Forest of Dean

Rainy days

Blaenavon World Heritage Site including the Big Pit

Tredegar House (National Trust)

Clearwell Caves

Usk Rural Life Museum

Or relax in the communal tent beside the wood burning stove - there's electricity and plug sockets and a toy box of board and card games so you'll be warm and cosy with plenty to entertain you.

Group Activities

Operation Welshcake: This day challenge involves each team finding all the ingredients for welsh cakes by canoeing, abseiling, navigating, walking and team work.

Symonds Yat Adventure: You start by abseiling down to the cave where you explore a series of caves at the famous Symonds Yat Rock, where you can take in the beautiful views and drops of the Wye Valley. Traverse into Bowlers Hole, relax and have lunch. After lunch you have a 60ft abseil to negotiate, also traversing to Blue Spot where you test your skills in climbing, as the only way is up!

Tank Driving: Learn to drive tanks and then have a team competition – great for people up for something different.

Adventure mission: Have you ever been on a walk through the forest that starts with you being kitted out with harness and helmet? If not, you've never been on one which starts with a 100 foot abseil down the Buttress at the Yat! 

Food & Drink

At Penhein

PENHEIN-192

A welcome hamper will be waiting for you when you arrive, filled with welsh produce.

Penhein is fully self-catering, but the basics (coffee, tea, sugar, dried herbs, spices, salt and pepper etc) are provided for you.

There is also the option of ordering meals from a local caterer - top quality food made from locally-sourced free range produce by a wonderful local caterer that you just need to heat up!

Pubs & Restaurants

food photo

The local village pub is called The Woodlands Tavern - it's just a mile's walk from the campsite and great for a quiet drink in the evening and/or food

The Tredegar Arms is the pub in the next village (Shirenewton) and again could be walked to – approx. 2.5 miles

Abergavenny is renowned for its food and the surrounding area has a number of excellent restaurants for a treat:

The Walnut Tree (Michelin starred) – definitely worth a visit if you fancy a treat!

The Hardwick, Abergavenny

The Whitebrook, Whitebrook

The Tudor Farmhouse, Clearwell

The Angel Hotel, Abergavenny

The Ostrich Inn, Forest of Dean

Meet your hosts

PENHEIN-109

Helen grew up at Penhein and the farm has been in her family for 5 generations, since 1867. Once James and Helen had their first child on the way they decided to leave London and return to Helen’s home and endeavour to make the farm a going concern – able to support a family. They both love Penhein and wanted to share it with more people and glamping seemed the ideal way to achieve that. They chose a Persian theme to combine both of their heritages as James is half Persian.

Wildlife & Environment

Penhein is unspoilt and has been managed firstly by Helen’s father and then since 2011 by Helen and James with conservation as paramount for over 25 years. So whilst there are cows and sheep, the 100 acres of woodland have been improved by the creation of 10 miles of woodland corridors running along the edge of most fields that connect the woods up, allowing wildlife to move freely across the farm. Consequently, there is an abundance of animal wildlife including wild deer, dormice, badgers and numerous breeds of birds on the farm. One of the woods is an SSSI and the field through which you drive to approach the house and the glamping site are a registered Historic Park and Garden.

Getting there

Penhein Glamping, Llanvair Discoed, Chepstow, Monmouthshire, NP16 6RB

By public transport

The nearest train station is Newport, 11 miles away.

By car

From the East (M4)

Come West on the M4. At junction 21 slip onto the M48 to Chepstow.

Cross the old Severn Bridge and leave the motorway as soon as possible (junction 2)

At roundabout, take the 3rd exit to Chepstow. At the next roundabout a mile north of the motorway take the first exit to Caerwent (A48).

Continue on the A48 including crossing the next roundabout (second exit). You go through the villages of Crick and Caerwent.

After leaving Caerwent and the 30 mph speed limit, there is a sign on the left pointing to the right saying Usk, Wentwood and Llanfair Discoed. Take that turning, and keep going for about two miles.

You get to the blue village sign of Llanvair Discoed. Take the next right turn (almost opposite the sign) and then turn immediately left up a narrow road. There is a sign saying “Private to Penhein” and this is our driveway. Keep going as it’s about a mile long.

At the top of the hill there is a large grey house on the left; go past that, across another cattle grid, bear right when the road forks and then after 3 large stones on your right, turn right down the dirt track towards a metal gate. Go through the gate (please leave it as you find it ie open if open and closed if closed!) and continue down the dirt track which bends to the right and in front of you is the entrance to the glamping site. 

Directions from the South (M5)

Use the M4 and cross the Severn using the old bridge for simplicity and use directions “From the East (M4)” above, however if using Sat Nav you may be brought through back-roads which is marginally shorter.

Directions from the North (A449)

Take the first exit off large roundabout at end of A449. Get in the slow lane as you approach the roundabout or you will find yourself heading for Cardiff on the M4. You want to be east bound on the A48 signposted to Langstone.

Continue on A48 for approx. 6 miles. After 6 miles you will go past the Council’s main rubbish and recycling depot and then go down a hill. At the bottom of that hill there will be a turning to the left for Llanvair Discoed. Take this turning and it will be a single track road that winds past a couple of farms and eventually gets into the village. Take the first turning to the right, signposted to Chepstow and go down here for about 500 yards. The last house on the left has small black railings and gate and there will be a low square wooden box surrounded by herbs on the verge in front of you. Turn left after the house and then immediately left again. There is a sign saying “Private to Penhein” and this is our driveway. Keep going as it’s about a mile long.

At the top of the hill there is a large grey house on the left; go past that, across another cattle grid, bear right when the road forks and then after 3 large stones on your right, turn right down the dirt track towards a metal gate. Go through the gate (please leave it as you find it ie open if open and closed if closed!) and continue down the dirt track which bends to the right and in front of you is the entrance to the glamping site. 

Directions from the West (M4)

Come East on the M4.  Exit motorway at junction 24.

Take 2nd exit off roundabout – A48 signposted to Langstone.

Continue on A48 for approx. 6 miles. After 6 miles you will go past the Council’s main rubbish and recycling depot and then go down a hill. At the bottom of that hill there will be a turning to the left for Llanvair Discoed. Take this turning and it will be a single track road that winds past a couple of farms and eventually gets into the village. Take the first turning to the right, signposted to Chepstow and go down here for about 500 yards. The last house on the left has small black railings and gate and there will be a low square wooden box surrounded by herbs on the verge in front of you. Turn left after the house and then immediately left again. There is a sign saying “Private to Penhein” and this is our driveway. Keep going as it’s about a mile long.

At the top of the hill there is a large grey house on the left; go past that, across another cattle grid, bear right when the road forks and then after 3 large stones on your right, turn right down the dirt track towards a metal gate. Go through the gate (please leave it as you find it ie open if open and closed if closed!) and continue down the dirt track which bends to the right and in front of you is the entrance to the glamping site.  

Site plan without communal tent

Booking Terms

Canopy & Stars low price promise
 
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)

What does ‘from price’ mean?
 
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.

Agency Terms & Conditions

Except where otherwise specified, we Sawday’s Canopy & Stars Ltd Company No 09088366 of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. Sawday’s Canopy & Stars is part of the Alastair Sawday’s Group of Companies. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. For all Bookings, your contract will be with the supplier of the Booking in question, and in most cases this will be the owner of the property you’ll be staying at (“Owner(s)”). When making your Booking we will arrange for you to enter into a contract with the Owner of the Booking. Your Booking with us is subject to these Agency Terms & Conditions and any specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:-

  1. you have read these Agency Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

 

The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.

 

1. Booking and payments

 

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in).

 

1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.

 

1.3 We're sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express, cheques or cash.

 

1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your reponsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If we have been unable to take payment after two weeks of the balance due date, then with regret, we will notify the Owner who may cancel your Booking.

 

1.5 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.

 

1.6 Credit Card payments are processed via Alastair Sawday’s Publishing Co. Ltd who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.

 

2. Cancellation and Amendment by You

 

2.1 Any cancellation or amendment request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Customer Services Department by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

 

2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Arrangements. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.3 and 2.4 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments.  

 

2.3 Owner’s General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

 

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

 

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. 

 

2.3.4  Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way.

 

2.4 Owner’s General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30 adminstration fee.

 

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

 

Special note: Generally Owners will charge the above cancellation and amendment charges, however we must stress that these are a guide only and charges may differ from those shown here depending on the Owner. The exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.

 

3. Changes and Cancellations by the Owner

We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative Booking offered by the Owner but we will have no further liability to you.

 

4. Complaints

Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. In the event that you have any complaint about your stay, please notify the Owner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.

 

5. Pricing

Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices.Special note: changes and errors sometimes occur.

 

6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured ad so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

 

7. Our Responsibility for your Booking

Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

8. Pets

Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. A nightly charge may be made by the Owner for each pet and additional terms may apply.

 

9. VAT

Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price.

 

10. Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

 

11. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

 

12. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

 

13. Group Bookings

Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of booking is permitted.

 

14. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy  a property. Most owners reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

 

15. Your Responsibilities

Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits. You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As agent, we will have no liability to you in these circumstances. 

 

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

 

17. Discrepancies

In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

 

18. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.