In this article we’ll provide some advice on how to encourage positive feedback and effectively handle guest complaints. As always, we’re only a phone call away if you need to talk through any tricky situations.

As highlighted in our 2025 Glamping Market Report, the wellness trend has been rapidly growing, with travellers increasingly seeking experiences that promote relaxation and enhance wellbeing. For glamping site owners, this presents an opportunity to attract more guests by offering amenities that align with their desires.

Every now and again, unforeseen circumstances beyond your control can impact a guest’s stay. Whilst you can’t always prevent these situations, there are steps you can take to mitigate potential issues and ensure guests still receive the best possible experience. To help you navigate these tricky situations we’ve pulled together some advice on how to handle disruptions caused by weather or access problems, and what to do when you can’t deliver the full guest experience that someone has paid for.

When planning an accessible glamping site, it’s important to consider not the space itself, but the whole site from the moment guests arrive. In this guide we’ll outline the different elements to consider and practical steps you can take to enhance the accessibility of your glamping site.

When thinking about the guest experience, it's not just about the space itself but also how you as an owner can make guests feel welcome. By integrating a few of these small but effective techniques, you'll be giving your guests a holiday to remember.

As so many of the bookings we receive are celebrating an occasion, let’s take a look at what you can offer to guests to ensure they have a stay to remember.

When it comes to developing your business, it’s not always about adding spaces. Sometimes, it’s about refinement and evolution.

We asked our Guest Experience Manager Justine to provide some tips on what guests are really looking for, and how to exceed their expectations.

We asked Emma at Dimpsey Shepherd’s Hut how she has created the best experience for her guests and what has inspired her.

We’ve drawn on our industry insight and all our feedback to create these suggestions for making your guest experience flawless, exciting and original.

An informative and personalised welcome handbook can really add to how comfortable a guest is in a space and how much they enjoy their stay. Read on to find out what should be included in the handbook.

From our industry experience, working with owners and speaking to our guests, we would recommend including as many of the below in your glamping space’s interior as possible. This list will give you a great base to build on.

When the busy season comes to an end, it's time to take care of any maintenance issues, site updates and admin so that you can run right through the high season as smoothly as possible. Here are some things you might like to consider:

Every year we attend The Glamping Show, to give people advice on making a success of their business by running talks and workshops that focus on some of the areas in which we have expertise, such as planning permission, guest experience design or the direction the industry is headed.